We have been to this Starbucks several times and the customer service needs improvement especially in the drive thru. There's a barista who does not acknowledge customers with a simple hello. She just hands the drinks to us. read more

I don't know why this place can't get it right? I've had so much issues with them lately this is my last time going there. I mobile ordered so my friend could pick up our drinks and clearly they did not read the sticker, they just assumed read more

Starbucks - Coffee & Tea Near Me - El Cajon, California

Hair in my coffee, was trying to get some before school. undrinkable seeing a hair floating around in there, who knows what else is in there. read more

Starbucks - my hairy coffee - Coffee & Tea Near Me - El Cajon, California

Okay honestly I only write reviews when it's extremely GREAT or AWFUL. This Starbucks inside of Target was insanely unprofessional from the moment I stepped in line (which took about 15 min) I also drove 28 miles to this Starbucks because yesterday the young ladies were super sweet and made my drink to perfection, today however that was NOT the case. These two staff members I believe Jack or Zack was his name and an older lady at the register were just trash talking their staff and complaining like they really don't like their which is evident. But then it comes to the time to grab my $13 drink. It's completely wrong I can tell when I look at it just based off the color AND the fact I asked for extra Carmel lining the cup, he looked at me and said oh my bad want me to just give you a cup and I can put Carmel in it and you can dumb that one in it? I'm like no bro I literally just paid for my drink with what is it like $2.50 for protein cold foam I want that on the top of my drink. So his solution after looking super irritated with me was to dump the drink into a new cup with the smallest amount of Carmel. And idk if he even put any cold foam on it. I'm visiting from out of town so I will never be here again but I thought it should be noted that this person who appeared to maybe be a lead or manager was unprofessional AF AND what he did with my drink instead of remaking it was wild to me. read more

Starbucks - Because I paid for a "Venti" the reason it wasn't filled all the way was because they don't do iced espresso drinks in Trentas. - Coffee & Tea Near Me - El Cajon, California

Usually pretty good. I didn't realize it until I got to work but I paid for a Venti and got a Tall in a Venti cup. I really needed that Venti.! I hope it was just a one off. read more

Starbucks - Low cal venti - Coffee & Tea Near Me - El Cajon, California

the service is horrible i got to the speaker to order while a guy was taking my order a lady cut him off and started taking the order while i was asking for my drink since i wanted to modify it she said "i guess" two time the second time i was like excuse me and then just to get attitude "im just trying to get what you are saying" i just wanted base and water, she tryed to charge me for a lemonade that i didn't want horrible experience i usually don't go here because the service it's horrible, at the end i drove my self to another starbucks the one by Albethsons they are amazing and just had to ask once for what i wanted no attitude, and got the order rigth, hopefully the lady that was in the drive thru at Jamacha can get more training you guys need it ASAP read more

Starbucks - mango Mango Dragonfruit Lemonade Refresher - Coffee & Tea Near Me - El Cajon, California

Been here many times, both as walk in and as drive thru. And yes even during holiday seasons when the holiday season flavors are at a high request. I've never had such poor service here before. What a bummer. I see staff working and super busy, so I'm not complaining about that, but people are zooming through the drive through with their drinks while I walked in thinking it would be quicker. Stupid me, I guess. I was also standing In line with three other people waiting for almost 10 minutes without a single acknowledgement from staff. Once I ordered, I waited at least another 20 minutes to get my actual drink. Super understaffed on a Friday morning. read more

Starbucks - Teavana Shaken Iced Black Tea with 6 white mocha pumps and a splash of cream - Coffee & Tea Near Me - El Cajon, California

SERVICE I don't live in this area but I stopped off at this Starbucks on the way out. I decided to go inside for a coffee and snack. The person taking the order was very nice and welcoming. All went well. Two customers ordered after me and we waited for our drinks. The two customers got their drinks and left. Two employees took their breaks. And still no drink. I asked if maybe they accidentally missed it. When I checked the tag on the cup I noticed the girl entered the drink order incorrectly. Honest mistake. No big deal. I told the person behind the counter. She was a heavy set woman with blue hair. She seemed annoyed at me and I said, ' so sorry.' Although I didn't do anything wrong. She responded with a sigh and "that's okay." I thought that was odd as it was an error on the employees part but I shrugged it off. She had an attitude handing me the drink. I'm not clear what the problem was. Her employee entered it in wrong. No big deal at the time. But the attitude and faces she made were not necessary. She took her time making it again. I hope she has a better day. Maybe customer service isn't her thing. read more

I was a drive thru customer and at the menu board the ordering process was normal, but when I get to the window the gentlemen seemed completely Uninterested and just stated total handed me the card machine and in the process was talking to another few employees. The reason for the 2 star was due to in the process of getting handed my drink it was almost spilled on me in the process because he was still talking to other employees inside. It's not much but that could have went really bad all it takes is just 30 seconds of positive interaction and I'd come back regularly especially since I just started working in this area. read more

Barista/manager, "Rebecca "extremely rude won't be going through the drive-through line specifically because of her rude snotty attitude. I politely asked if they would be able to break $100 bill she yelled across the establishment "how much is her order and then the gentleman in the drive-through told her my total and she rudely sais "um no" Good thing there's a Starbucks across the street at target read more

Was starting a road trip and stopped by to get a matcha and some egg bites. This time of the day it wasn't too busy. Service was good and drive thru was pretty quick. read more

Starbucks - Coffee & Tea Near Me - El Cajon, California

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They took forever to give me my order. When they gave me my Frappuccino it tasted like they didn't even try. Tasted like black coffee. Very upset, wanted a treat before work. read more

I can't stand this starbucks. I will gladly go across the street and go into target to get some instead of deal with them. They are rude and soooo slow. Waited patiently in the drive thru for almost 20 mins to get to the drive thru speaker. Then the lady couldn't be ruder kept huffing and puffing. All I ordered was a breakfast sandwich and a coffee. Relax lady. I've had this happen a few times so I guess it was my own fault I came back but I love coffee!! read more

Worst Starbucks of them all. Same issues that most of them have. A bunch of kids are having a good time instead of getting my drink right. Iced coffee with soy versus one with extra soy? Forget about it, you'll never get it the same. Switched to vanilla cold brew for some consistency, nope. For example, today, the girl slamming drinks together filled my cold brew all the way to the top, barely putting any sweet cream, and then it gets handed to me, dripping all over the place. Then they have the nerve to ask for a tip? Here's a tip: GET MY DRINK RIGHT! I prefer the non drive-through locations like the one across the street where they take their time to get it right. read more

At 5:30 pm there was approximately 5 cars ahead of us in drive thru. It took at least 30 minutes to finally get served and the order was wrong. I was priced at the speaker 21.00 and when I got to the window the price went up to 26.00. I order a double shot in one of my three drinks which they forgot so the male attendant proceeded to just take one of our completed crunches and drizzled over the whip cream a small partial shot over it and said there's you're shot It will run down the sides. Seriously? read more

Id love to say I like this place... BUT, the drinks always take a while to be made. I think it is utterly ridiculous. The lines take too long in my opinion. How do they possibly take over 30 minutes to make love drink? Not to mention that the drive thru line goes through the whole lot. They could definitely improve. read more

Annielle was rude, lacks customer service and spoke to her leader, not to the store supervisor and she was only excusing and defending her rolling eyes and horrific customer service I will file a former complaint to corporate because it is unacceptable read more

I arrived about 30 minutes before their posted closing time, only to find the doors locked. There was no sign or notice explaining the early closure, and staff inside just stared, laughed and ignored when I tried to ask what was going on through the glass. If the hours have changed, they should be updated online and clearly posted. If this was just a one-time thing, some kind of communication would've gone a long way. Which it wasn't, because this isn't the first time I arrive here 30 to 40 minutes before closing and they've already locked the doors. It's frustrating to go out of your way for a place and be turned away without explanation -- especially when it's well within their listed business hours. We couldn't even go through the drive thru because the delivery truck (semi) was blocking the entire drive thru. This kind of lack of reliability makes it hard to want to come back. I'm not posting this in hopes that the baristas working here will change, because they won't. I'm posting this so their employer can hold them accountable for their awful customer service. read more

I don't write reviews but this time I can't but to write how bad it went with an employee named Hannah. I walked into the store because the door was open. As soon as I entered without saying a single word an employee named Hannah started screaming at me to get out, in the rudest way possible. She even told me to "get out of my f***ing store." Absolutely unacceptable, disgusting behavior. All she had to do was politely say they were closed and I would've left. Instead, she went straight to hostility and rudeness for nothing. If she can't speak to customers with basic respect, she shouldn't be working here. She should consider herself lucky I stayed calm because I don't tolerate anyone at her level speaking to me like that. read more

This Starbucks location is my favorite by far. All of the staff are super friendly and considerate, even when it gets super busy. Kylah specifically, always greets us with a smile and goes the extra mile to make sure we're taken care of. read more

The emo lady with the black bangs was being super disrespectful. She was ignoring me & telling me that I'm dumb and didn't wanna give me the items that I paid for. July 29 @ 8:15 pm. Please check your workers. read more

The most unfriendly group of people work here. I say "good morning" and get the side eye. Jeez. The girl calling out drinks can't be bothered to say it louder than a whisper so all the drinks just sit there. There are better locations with friendlier staff. read more

Yelp moderators removed my previous recent review of this location - and who knows how many by others - so now both Starbucks and Yelp only get 1 star (for their "cancel culture"). This particular Starbucks recently reopened - after an interior remodel - resulting in lots of unused empty space. Most of the people who come here STILL prefer the drive thru - despite the often LONG SLOW line. Fewer people than before even seem to want to go or stay inside. Service here is very poor. While I was there, waiting for my order, one guy loudly said that they had the worst service anywhere and that he wanted his order cancelled and credit card refunded. They no longer ask anyone's name nor call out orders ready. I had to ask if one of the bags left laying on the counter was mine (one of them was) and also for a receipt. Their wall features prominent ads for menu items that they don't even (nor have plans to) carry. read more

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I specifically had an order written down for them word from word on how a drink was supposed to be made and still managed to mess it up. They made me a new one, but all they did was cross out a few things that was not supposed to be the drink Still tasted completely not like my normal drink i order read more

The manager, Ashley, is very rude and offers very little connection when I go in for my daily coffee. It seems as if she feels the need for customer service is below her. End of the day thankful for the great staff who I make sure to return for even though the store does seem to be losing a good amount of baristas read more

Well here goes nothing I went through the drive through for this Starbucks and ordered everything and everything was fine but once I got to the window the lady was very rude acted like she didn't want to be there then gave me my two drinks the first one was fine but the second one literally looks like dirty water and does not at all taste like mango-dragon fruit I was not told they were out of inclusion which I usually order that same exact thing every time very disappointed I usually love Starbucks but this time completely ruined it for me this is literally sad read more

Starbucks - Coffee & Tea Near Me - El Cajon, California

Jessica always delivers world class customer service and with kindness and respect and knowledge of all products Thank you

I am an avid Starbucks drinker and literally spend all my money here. I rarely ever come to this location but wow. I picked up a mobile order today & got cold foam so essentially i am Always given a nitro lid but this time i didn't. I kindly walked over to the bar and a man named LEO was directly in front of me. I politely said "excuse me" and he didn't respond. I figured maybe he can't hear me , i said "excuse me" a little bit louder and at this point i can tell he was ignoring me. Then i got when louder and said "Excuse me" he looked up at me *finally* and i said "may i please have a nitro lid" and he gave it to me and i proceeded to apologize to him for bothering him today. I am in awe with this kind of customer service. I was nothing but nice and i don't understand how these employees can continue with this kind of attitude. I understand there is really annoying customers but i was not. I was polite and don't know another way to proceed with a request if all they are going to do is get upset we talk to them. Do better with your employees, Starbucks. Definitely not okay! I was 110% being ignored on purpose and all i had was a simple request. If they prefer not to be bothered then maybe they need to leave out cups, Lids, straws, napkins, hot sauce and all the other things people request so they don't have to deal with talking to people. Very disappointed and will not be revisiting this location again. read more

Unfortunately this starbucks has no good customer service. First, this lady with short blond hair and a tattoo on her ankle was being super rude to these ladies who were struggling to speak english trying to order their drinks. The barista was being super rude and didn't even bother to understand their order. Second, she made my java chip frap and I usually order extra chocolate drizzle for that sweet chocolate flavor. Tell me why I got a drink that was 98% chocolate syrup. I understand that maybe she was having a bad day but I'm so shocked at how horrible my drink was made. I was drinking chocolate syrup. Do better. read more

As soon as I walked in I noticed a sample sign, I proceeded to ask if they could make more samples and she refused very discourteously. Then as soon as it was my turn to order the cashier just walked away for about 15 minutes and we had already been in line for 10 minutes. They also didn't have any gift card sleeves or envelopes and it's Christmas season. I don't recommend this location.. read more

The Starbucks that located in Jamacha is very bad service and too slow and always give the order wrong Bad service bad customer care And they also close the doors before the closing time and saying bad word about the customer read more

I want to personally thank Michelle for the excellence service we received today. I was having a tough day and she will brightened it.

Quick stop after a long wait at the border crossing this Starbucks location was perfect and exactly what we needed no lines, upbeat, music, clean and available bathrooms nice greeting as soon as you walk in no rush to order, and when we were ready to do so a wonderful barista by the name of Evan, was ready to take our orders with a smile great energy and just overall pleasant demeanor thank your air for making our stop a great one read more

Rude and slow! I ordered a bfast sandwich, a cold brew, and a dragon fruit drink. The cold brew (the easiest drink to make) was the last thing to come out and I had to ask for it. The barista was very snippy when I asked when it would be ready. There are plenty of other starbs in the area. According to my experience and the reviews, just go to a different one. The staff at this one need some customer service training. read more

Just want to update that I tried to give this location another chance and the service was even worse than before. I waited THIRTY MINUTES for a latte. THIRTY. The store was incredibly understaffed and the service was non-existent. Just skip it. read more

This location has always been one of my favorites, however with new management, my opinion has changed. The new manager here is rude and exhibits poor body language. She never smiles and exhibits a sour disposition. Instead of having to be consumed by her negativity, I would rather make the drive to another location. Shame on her. Regulars at this location are likewise making complaints. This type of glum personality is unfit for a position that is judged on service. read more

I keep giving this Starbucks a chance since it's convenient for me. Drinks have been made wrong and bad service before. Today however I waited in a long line with no one at the cash register, for someone to be curt and rude while I was ordering me drink, and for her to dip away before I could even pay. I didn't mind the wait for the drink because I was working from the table. After retrieving my drink that was double cupped (not standard for Starbucks) as I sat down my hot tea spilt everywhere. Trying to help I went to the front to let her (the same rude dirty blonde barista) know of the spill and she said "yeah okay I'm sure we will get around to it" she didn't offer a remake or to get the spill cleaned up. I kept running back and forth to get napkins and clean what I can. It's been 20 minutes later and they still haven't cleaned the spill. I hope no one slips and falls. read more

Starbucks - Coffee & Tea Near Me - El Cajon, California

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Never have anything in stock. So frustrating! Your drinks has a 50/50 chance of being correct, on top of that you get a messy slimy cup w/ no napkins. They know it is slimy when they handed it to you. Lids poorly place on the cup because they are always rushing. read more

The worst service ever! The cappuccino is all foam! You just finish it in 2 little sips!!!! Most of it was foam!!!!!!!!! This happened many times! During the last few months!!!! After I complained he said I'll give you another one!!!!!! This happens unfortunately just in this branch!!!!!!! Today due to coved-19, I paid cash and I didn't want any changes back but instead of that to add it into my Starbucks App! But until this moment after almost one hour, my balance is still 0.00!! read more

Starbucks - Coffee & Tea Near Me - El Cajon, California

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Where to even begin! FIRST of all, wrong drinks... I know its hard to read a pre-order label, but goodness gracious! SECONDLY... when mentioned FOUR drinks were wrong, we got nothing but total attitude about it, to which they said the drinks were going to be fixed. fine! THEN, two team members arguing about how to deal with order was super unprofessional. again, I know customer service is hard, but GET IT TOGETHER!! Called the store to complain about the whole uncomfortable transaction, to which I was told that we could come back to get our order redone, without charge. and so we did! came back to get our CORRECT order, and was told they were not going to FIX OUR ORDER because FOUR DRINKS WAS TOO MUCH TO FIX!!!! ARE YOU KIDDING ME RIGHT NOW?!?!?!? THE WORST Starbucks store ive EVERRRR been to!!!! read more