This is my favorite Starbucks to visit. I've never had a bad drink here. The workers are so lovely! They're kind and I love chatting with them. It's truly the people there who make this such a great spot read more

This is for Keely - thank you for your kindness and excellent customer service! I appreciate you and your smile!

Just your average Starbucks, nothing special. Easy to access right on pch and crown valley, close to the beach and perfect for a post surf drink. read more

Starbucks - Matcha lemonade - Coffee & Tea Near Me - Dana Point, California

I am doing a 150 mile journey on foot and have stopped by multiple starbucks on the way and every single one of them have been nice and offered bathrooms and such, this one was rude and charged me 2.50 to use the bathroom. All we are is a dollar sign to them. Im documenting this journey as a "stop hate" campaign and all of the good starbucks and i guess bad ones too (940k on youtube). Thank you tho, please take my money and use it wisely. Hope that makes you sleep better tonight!! read more

Thank you team members at Starbucks So kind and helpful And my drink was perfect Even asked how my day was going I appreciate you all thank you for taking care of everyone who needs their coffee Blessings T read more

Last week I ordered my grande blonde flat white with soy, personal cup. I was reading while I had my beverage; eventually finished my drink and continued my reading. At some point a Starbucks "associate," or "team member," or " employee" came up behind me and said. "Sir, have you purchased anything this morning?" The obvious meaning being if you haven't bought anything you can't sit here. My cup was right in front of me, the coffee stains obvious in the mug. Insulting. I will never return there. read more

What's not to like about Starbucks? Very conveniently located with easy parking and this one is mo different. I had my usual nonfat caramel macchiato and it woke me up so that was good enough to write a review. read more

Starbucks - menus and coffee machines in a coffee shop - Coffee & Tea Near Me - Dana Point, California

Wow, Jamie the cashier was darn unfriendly. I only asked for the code to bathroom & she condescendingly inquired whether I was a customer. I told her yes but I need to use the bathroom before ordering my drink. Later, there was a snafu on my Starbucks app and Jamie assumed the worst w some attitude towards me ! Katy had to step in to show some professionalism. Katy easily took care of the transaction , while Jamie was off in the back obviously aware of how bad she was to me , hiding out . Other than Jamie, the shop is fine . read more

I ordered ahead using the Starbucks app so I can only speak to the pick up experience. I was staying at the Waldorf Astoria and walked to this Starbucks location as there was a nice walking path from the resort to this plaza. I ordered an iced Venti espresso drink and it was more than enough caffeine to last me throughout the day and night. The ordering process via the app was seamless and my drink was ready when I arrived. This Starbucks is located in a plaza right off of the PCH Highway so there is plenty of parking. There are some tables and chairs both inside and outside for you to enjoy your drink. read more

Starbucks - ¡Más Caffine Por Favor! - Coffee & Tea Near Me - Dana Point, California

Shawn is the best he makes my morning every time I come in after spin. All the staff here is so kind and get the drinks and food out so fast it's amazing! They deal with some pretty high maintenance princess customers with ease being in this fancy of an area. Amazing! read more

Starbucks - Bar area - Coffee & Tea Near Me - Dana Point, California

My favorite green tea matcha with ice It was made nice dark how I like it This Starbucks coffee place make me very happy I can get nice testy green matcha test I recommend for everyone who love the ice green matcha I'm not kidding ask for the dark green color testy one They will do with pleasure to be satisfied the customer read more

Starbucks - Coffee & Tea Near Me - Dana Point, California

If I could, I'd give zero stars. The staff is incredibly rude and treats customers with no respect. The place is filthy -- clearly not sanitized or maintained with any sense of hygiene. It's honestly disgusting to eat or drink anything here. The coffee isn't worth the risk of being in such an unpleasant environment. If you're heading south, do yourself a favor and stop at the next Starbucks or any other café. Going north? You'll find plenty of clean, welcoming coffee shops. Trust me -- don't risk your health. Skip this place. read more

I wish there is a negative number, I would like to give this Starbucks a "-5", but wait, there were 3 employees working, I would like to leave the gentleman and the lady with black hair out of the review. The person I would like to review is Jayne with blond hair. Don't want to waste your time, but just want to say that for 35 years living in this area, she is the first one made me feel that I was discriminated. She also miss led the one and only other customer who has two lovely identical dogs. The man blasted to me the following "you were such a bitch. Just go. This is MY neighborhood and you do not belong here. Don't ever come back. ". The mistreatment from Jayne resulted in an angry man yelling at me. The message of Jayne's behavior led this happened. I don't remember last time I ever wrote a review. With that being said, it does not reflect very employee there, but Jayne. I felt that I was treated like a homeless when I asked for a cup of hot water. I was shamed, embarrassed and angry too. I was told by Jayne that "there is nothing in this store is one dollar" which was all I had in my hand and she refused to let me use the bathroom. I really needed to use the bathroom to calm down and not get too carried away. But that request made it worse. She claimed that I was not a Starbucks customer. The funny part is that I don't know anyone who is not a Starbucks customer. Are we all? For all the great experience from other Starbucks, I am grateful that there is only one Jayne and she is only at the Starbucks in the Gelson's shopping center on PCH. As for the angry man, I am trying to forgive him for his poor understanding of the situation and his rudeness. I called Starbucks corporate and am waiting for the district manager to call me. Wish all mistreated customers forgive the bad experience and enjoy the coffee as usual. That would be the hard part for me to look at the gift cards that I buy for Xmas, the coffee we buy and even the people who drinks only Starbucks coffee, aka my husband. BTW, I visited the Pike place the original Starbucks in 2000. I wish every Starbucks employee understood that in Seattle, there are a lot of genuine people. Starbucks is successful because of that. In Dana Point, there are a lots of happy people. Jayne, the rude man were not one of them. Neither was I who cried for the entire morning. The biggest question is, after a bad experience like that, how do I forgive Jayne, and move on. read more

My bf is a Starbucks fanatic and we go to every Starbucks in every state-- was disappointed to see such terrible reviews but this place was great. Great service from the two young men working, v fast, great drink, the yummy crushed ice, and everything was v clean. Good drink purchase options if u like the cups as well. read more

To the impolite, rude, young slender attractive black female; that I had the misfortune of interacting with today.......from one female to another-why be so arrogant?? It's not a good look for you or Starbucks. I own several businesses and I'm in 2-3 Starbucks a week. I've never had an unpleasant experience in a Starbucks before. I asked for iced tea, no water-no shaking. I watched you add water and shake the heck out of it. I didn't say anything because I'm never returning to your location because of you. If you don't like your position at this Starbucks, then leave. There were two females outside complaining about your attitude also. Sad. read more

Starbucks - Clearly shaken with water added. My simple name spelled wrong of course. This gal does not belong in any customer service position. - Coffee & Tea Near Me - Dana Point, California

Needed to go to the restroom really bad, I didn't know they were closed. A blonde female worker who was wearing glasses was holding the door. She didn't say anything to me, I thought she was about to open it. I tried to open it and she just gave me a gesture, didn't say one word. Pretty rude, I don't want your shitty coffee that these lazy employees make wrong, that's why I needed to go to the bathroom in the first place. Bitch. read more

Their drinks taste good but they serve in a lazy manner. The workers were laid back and not concerned that people were waiting 15 minutes per drink. I wasn't on my phone much and was surprised at how slow they were working. I have been a barista before and they did not exemplify strong customer service. I also made my order clear and the cashier got it wrong the first time then the person making the drink seemed annoyed that I asked her to remake it. read more

Really good drink. Bathroom had a mess underneath, really needed cleaning . People had no respect for others because they didn't seem to mind we were in line to order read more

Starbucks - Pineapple lemonade freeze - Coffee & Tea Near Me - Dana Point, California

Dirty and very obnoxious employees!! The girl with the red hair is a real B doesn't ever look at me w eye contact !! No thank you esp w tip included as u are handed to imply ! I will kindly go to the one that is drive thru only, down the road ,and who welcome ME w a smile and a great coffee every single day !! Go there instead ! read more

Despite me being a Starbucks customer every single day, sometimes buying up to 3-4 drinks a day - I have received incredibly terrible treatment from numerous Starbucks employees. BUT, there are others who are simply wonderful! An I must say, they truly are special kind people. A Starbucks in Monarch Bay Plaza I often visit, a barista named Meredith, knew very well my dog and I came in every day , same time, for a Peach Tea, yet when I went to get a refill after I finished my tea on this particular day - she questions me and the staff if I had purchased a tea that day or if my cup came from the trash!! I come here and TIP, EVERY DAY! I had ordered my Original tea only 15 mins earlier with her standing right behind the counter, at the time I smiled to her in a "Goodmorning!" Acknowledgment. Which leaves me to believe her intent was malicious and to humiliate me in front of her jr staff. :( I always give $1.00 instead of the .50 fee , as I greatly appreciate Starbucks, but I was made to feel less than, as well as a liar and thief .. I told her how she made me feel and she did nothing. She has treated me poorly since, often whispering to coworkers when I'm trying to enjoy my drink and work. I was greatly disappointed with my experience with Merideth, as being discriminated against is never right, nor does it feel okay when I spend over $500 a month ON STARBUCKS. This world can be very cold and it hurts to see humanity be cruel, especially where you are supposed to be welcomed without judgment. I typically love the vibe in here as many employees ARE NICE! . But I have had pretty bad experiences with at least 3 of the Senior workers here and it sucks... I get very anxious in the morning when having to come now. Though it is the closest to me so I have little choice. read more

To this Starbucks, many times, and I've always had good experiences however, today a young man named Trent helped me out when I mistakenly put my order in at the Golden lantern Starbucks, and he happily assisted me after showing him my my order proof, and was so quick to make my drinks, and did so with a smile on his face. I could tell he really cared about his job and I'll be returning because of Trent! he made my day and I was very appreciative of his great customer service ! read more

This is about the third time I encounter rude white/male staff member at this particular Starbucks. They always have "smart" remarks, turning down customer requests, and are loaded with cold/abrupt responses. This is fine, honestly, you hate your job and that's totally cool. This is the first time I feel inclined to leave a review for a Starbucks (((ever))), but this specific store deserves the recognition. Read the other reviews, they nail it. I came into this Starbucks excited for coffee, and left quite disappointed and appalled. I ordered espresso, with vanilla sweet cream (which I paid $1.25 extra for). I get my coffee & it shows little to no sign of creamer, which is unusual. This drink only has 2 things, not complicated at all. So I ask the barista if I could please just have a splash of sweet cream or a side (whatever is easiest). He quickly says "oh you usually have to pay extra for that"-- I said yes, I paid $1.25 for sweet cream already. Doubting my statement, he asks to look at my drink, glances at it, and says "oh yeah we can only give you a specific amount, and if you want more you have to pay again cause we are absolutely not allowed to do that sorry". This guy couldn't even maintain eye contact or take himself seriously while spewing this nonsense. I paid $1.25 for creamer, you gave me damn near none, and giving me more is going to break the bank? Starbucks will suddenly go out of business? WHAT A JOKE lol. I'm nice but this is just downright ridiculous. No I will not pay AGAIN for something I never even received. It takes effort to deliver this level of poor customer service. Never coming back to this Starbucks, aka hell read more

Came in today, 2 workers one white one African American. My friend and I ordered separately and I told the African American I wanted a venti mango dragonfruit and everything was well. When my drink came out it was a strawberry açaí and I politely told the white lady I didn't order this. She went to go look for the sticker and tells me rudely "well that's what it says on the sticker.". She remade the drink and slides it in the counter and my friend and I hear them talking about the situation they need to be trained in customer service. read more

MANAGEMENT TAKE NOTICE.. Kid barista thought he'd be a smart ass with me simply asking for some creamer. First of all, my espresso Con panna was made incorrectly, even being their most simple espresso, but I didn't complain, I also asked the cashier up from to add a side of breve', the kid barista thought it was a good idea to mix and steam the breve', and melt the whipped cream, that's not what I ordered. He acted like the soup Nazi when I requested creamer even though he screwed up my drink, he acted as if I was stealing 2oz of creamer from him, and attempted to school me on what a latte was. Trust me I know the difference between a latte, a cortado, etc etc, Kid, I'm one of Starbucks best customers (need to rethink this) and I spend thousands per year at Starbucks all across this nation yearly., Look at what's parked in front of your store, yes that's my brand new English white Rolls Royce Ghost, don't judge a book by it's cover because I look Hispanic,.. in actuality I'm Asian/French, an educated and successful business owner. Never coming back to this store due to the discrimination and disrespect shown. read more

The staff are morose and unhappy people. The coffee and food is what you get at any Starbucks store, but these people need some serious positive emotional energy and uplifting. read more

I like to come to this Starbucks because of the location. It is in the Gelsons shopping center..and near a gas station where I often get gas. They have friendly and quick service. They have always gotten my drink made right! This time I got the caramel waffle cone Frappuccino and it is delicious. I get my Frappuccino with non fat milk and half sweetener pumps. Rob got the iced coffee and was happy with his selection. The place has limited seating. It could use a good cleaning. The floors and tables were dirty. Perhaps they need extra help to keep this place up...it's definitely busy most of the times I've been here. Be sure to use your Starbucks app when ordering. ..it's worth it..to get the free drinks! read more

Starbucks - Order and pick up counter - Coffee & Tea Near Me - Dana Point, California

I'm not a big fan of Starbucks but I can appreciate them to some degree. This is a quaint location with a great view of the beach. Seating can be limited during rush hour but customer service is excellent here. They greeted me with smiles and remembered my name throughout the entire order, checkout, and "pick up drink & breakfast" process. I ordered the zebra mocha (white chocolate mocha with chocolate syrup). It's my 2nd drink of choice next to the espresso truffle which is no longer served. I also love the fact that you can get breakfast here and it's pretty healthy too. My current favorite is the spinach feta wrap. While I still prefer other coffee shops, I can tolerate Starbucks when I need to. read more

Starbucks - Coffee & Tea Near Me - Dana Point, California

They will give u frozen shit and tell u to wait to let it thaw like fuck do u mean ??? Arent u the one who is supposed to heat my stuff!!!! You guys are crazy and this is ridiculous read more

Seriously. No napkins there... insane. I go there and spend $25 on coffee and a few breakfast items and the LEAST they can do is provide napkins. Come on Starbucks. read more

This location near Gelsons in Dana Point is ideal when I want to meet up with my bestie. Location is near PCH and service is always excellent. They have tables , and a small sitting area that is good for getting work done and catching up with loved ones. Would reccomend this location. read more

This is by far the worst Starbucks in the USA. Nice employees but incompetent. They get 50% of all drinks wrong. Corporate should shut them down or cancel the franchise and take it over. Horrible management. This is not an iced coffee. read more

Whoever is in charge of this starbucks please train employees better for mobile pick up. They never acknowledge you and your order is sitting there the entire time. Then people behind you just get mad and start shouting out their names. Way too long to pick up an order. read more

This location was very ideal, close to the beach we were having fun at. It was beginning to get chilli so I went to buy a Coffee Traveler, serves about 10-12 cups of coffee. They supply creamer, sugar, napkins, and wooden stirs to go. read more

Starbucks - Side View - Coffee & Tea Near Me - Dana Point, California

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Love employees here, every time I come in or go through the drive through they are always lovely and super helpful. I have a dairy allergy and they always make sure I have new options for me! read more

I have to give it 1 star because service was terrible. (If I could I would give it zero) If I was the owner I would be mortified. The "shift leader" was complaining loud enough for all to hear about their weekly tasks. The cashier was not helpful at all when I was asking about a particular drink. Overall the attitude was terrible and I would never go back to this Starbucks. read more

Love this location, everyone is always so nice and I get in and out quickly feeling like I made new friends every day. Never a dull moment in this store! Coffee is always great and the night manager is the best, love Jeannie! I always come in at night so I can enjoy a cup of coffee by myself on the patio before I head home from work and my experience has always been lovely with the girls working. Thank you monarch bay starbucks! read more

I order to this Starbucks before going into work and I'll order 20 min ahead of time and everytime I walk in they haven't even started on my one drink and the entire store is empty. They've made me late to work a few times which is just silly considering I've been increasing the time I order ahead with no improvement. They even get mad at me when I order more than one drink. Totally the worst Starbucks I've ever been to read more

My girlfriend and I heard about the new plant based breakfast sandwich. We were so excited to try (being that we're vegan) we went to two different locations. After the first location told us they haven't get them yet, we called the closest location to see if they would. They informed us they in fact had three of the sandwich's left, so thrilled with excitement, we rushed over. When we walked through the door all was normal, but the moment we asked about the plant based option that had just come out, we were pointed to the impossible breakfast sandwich which is vegetarian (contains eggs and cheese). When we kindly declined the offer, because we were curious to try the vegan one, we were told by the girl working that the non vegan one is the one we are looking for. As we continued to explain there is an alternative option, that is shown available on the Starbucks website. This is when we were treated with such rude manner. The Employee's name was EASA, pronounced (EASE- A). She essentially told us that we were wrong, and that "they would know about it" if there were such an option. At first we left flustered. Annoyed but not exactly upset. But as I thought about it, I became upset. I figured I would prove to them there is such an option, and that we should not have been treated in a rude manner for seeking it out. So I go back in, with the webpage pulled up, and even as I showed the employees that there was a separate option, 100% plant based, they continued to tell me that I was wrong and that it's the same thing. I couldn't tolerate the energy any longer, and left. Letting them know I just wanted them to be aware that there is such a thing. As I walked out they harassed me with sarcasm saying " thank you soooo much, you're sooo kind" in a very rude and sarcastic manner. At this point, almost out the door, I decided I would get there names, for the level of rude behavior and poor customer service just called to the Yelp heavens for a review. EASA and Jillian were the names they claimed were there's. With all being said, I feel they could have been more respectful and open minded to what we were asking for. They could have simply acknowledged there was an option they didn't have, and been kind about it. I will never go back to this location and I will make sure I speak directly to the manager about how uncomfortable I was made felt in this specific location because of mainly EASA, who was rude from the moment we asked about it. I digress. read more

It's 8:04 .... and he kick me out When it clearly says 8:30 and people are still trying to get service!!!! D read more

I feel like only old people with nothing better to do use Yelp. Or Karen's. This place is dope especially during the pandemic. All the workers are really positive and uplifting, love that. This one time I got a breakfast sandwich that was still kinda frozen though so that sucked. But yeah other than that it's a classic baby read more