Always reliable, always predictable. This Starbucks is conveniently located. Ordered via mobile app. My order was exactly as I wanted it and ready by the time I showed up to pick it up! Restaurant was clean and orderly. Coffee was exactly how a Starbucks coffee should taste. No notes! [this review was made in connection with a Toast promotion, Starbucks did not ask me to leave this review] read more

Went here because we were going fishing and needed a little pick me up. Got a horchata shaken espresso and some cake pops. Everything was easy, could hear the lady when I ordered and my order was correct. No complaints. Will be back when I'm in the area again. read more

This is on behalf of a friend who does not have a Yelp account. "I go to this location 3-4 times a week and almost always see Cory there. You can't miss him, he's a tall glass of sunshine with whipped cream on top. Even when I'm not interacting with him, he seems to love his job and in the spaces between ordering and obtaining my drink, I am offered the distractions of his bouncy and chatty displays - like shots of humanity while I wait for my shots of espresso. Sometimes I'll have a question or rarely an issue, and he'll quickly provide the information I need. Starbucks lures you in with that "first sip feeling" and this location can also boast of that "Cory feeling": the warmth of a sweet and jovial human being to get your day started right. ..... Amber, protect him at all costs!" read more

One of the cleanest Starbucks! Food and drinks are the same as any other Starbucks. I also don't think the drinks should be based on the location but rather the barista that makes it. First time here, I needed a place to chill and work. They had a lot of seats available from communal table, high top tables, and lounge chairs. The bathroom was kept clean as well If you need a place to study or read, you can definitely count on this location read more

Starbucks - Inside - Coffee & Tea Near Me - Dana Point, California

Just went in to politely ask for a cup of ice for my dog as I thought he may be having a heat stroke. An older lady that works here rudely informed me that she would not allow that. I even offered to pay and again rudely told me to go somewhere else. Horrible customer service. read more

STARBUCKS OCEAN RANCH, DANA POINT: It's unfortunate that this place is dirty, because the staff is friendly and kind. The bathroom is filthy, and the floor behind the counter is filthy! It was a slow period of time when I arrived, the only person in line NO EXCUSE. read more

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This Starbucks is wonderful, and by far my favorite location! The staff is always friendly and the drinks are always made wonderfully. Even when you have to wait a bit if they have a rush, they always make sure to get your drinks and food out and it's always as fresh as possible. read more

Horrible service. Lady was complaining when we did nothing and did not let us get 5 waters, there's no limit on how much water you can get.

We came as a group of four for coffee and some pastry. The lady who took our order. She was kind of nice and she ask us if we want our coffee one the coffee mug and we said yes, and we didn't know at the end we had to return the mug to the back Close to the kitchen area we never did this in the regular Restaurant to take the dishes back to the kitchen area. We were about to leave The Starbucks when one of the Lady named Zoe shouted at us hay you guys need to take your coffee mugs to the back of the store that's our policy. She was very rude about it and I don't appreciate it when you go to a restaurant or anywhere else and you pay and you tip that person and at the end you have to take the dishes back to the kitchen area that is not acceptable. This place should be closed because of this stupid policy. read more

Really love this Starbucks location. Super friendly staff here and ohhh so helpful. Always willing to make the drink just how you want it. It's a busy location and best to use mobile ordering. read more

Fast and accurate mobile order fulfillment. Clean location and restrooms and conveniently located in the Ocean Ranch shopping center. read more

Starbucks - Blonde Vanilla Latte and Strawberry Creme Frappuccino - Coffee & Tea Near Me - Dana Point, California

The employees here are very nice, and bust their bootys. They are in desperate need of help. You will be waiting a long time for your drinks- they are completely understaffed. Starbucks- get this location some help! Otherwise- it's the perfect location. read more

My favorite Starbucks location. This location is not only clean, the service is swift, always great and friendly, and as well as other employees at this location know what they're doing and do it well! You'll be in and out in an appropriate amount of time, you won't stand around and wait 30-40 minutes for a drink like other locations, as well as the fact that I decided to bite the bullet, and buy one of their little bento, snack boxes, and for the first time, I got one that was not stale! Really happy that this location focuses on quality control, and good service! Wish I could get more stars. Also this location is super convenient being off golden lantern. read more

Disappointed that they can't provide me a cup of coffee without forcing the plastic top on me! My conscious won't allow me to accept the plastic top and then just flip it in the trash right afterwards. Their manager's rule is truly going to prevent me from going there. I'll just stick to having my coffee at home. read more

So I normally have no comments about this Starbucks - average as far as SBs go. Today this guy has his dog in the store - no special jacket depicting service dog status. The guy only got a water and was there for over 2 hours on his iPad. Dog would walk around establishing perimeter - and finally the manager said he needs to be on a leash. I thought there was rules about animals in food establishments. Dog kept sniffing people and the guy was oblivious to discomfort of patrons. The dog kept sniffing around my food and licked my ice tea cup (gross). I think SB needs to watch for this... the dog is ticking me off - and the obviously idiot owner who has no regard for others. read more

Starbucks - Coffee & Tea Near Me - Dana Point, California

Okay, can I just give it a 5 star rating because I live for drive through coffee places (you would too if you had twin 3 year old boys!!) and this Starbucks is not only local to me BUT their line is super fast. Awesome. Sometimes the drinks aren't made exactly how I want but, I check before I leave and they are always happy to adjust them. Love this location and I will return MANY times in the future. read more

Best coffee! Love the people; love everything about this place. Hope to see you there! My name is ERNAN

I'm a huge Starbucks fan and think I'm pretty patient. I'm completely perplexed by my experience at this Starbucks yesterday. I went in to order a breakfast sandwich, around noon. Not terribly busy, maybe 4 customers in the whole store. 4 employees. I order my sandwich. I stand and wait. And wait. Sure, some online orders come up, maybe a person or two come in and pick up. 15 minutes later I mention to employee, "Is it possible my sandwich order has been missed?" Her reply. "I don't know. I'm going on a 10 minute break". My sandwich shows up a few minutes later. I just don't get it. If there was some unknown issue, I would have liked to know when I ordered it would be 20 minutes a sandwich. Just saying.... read more

Very clean and friendly atmosphere. The line was quickly handled and everyone had there dream treats to go. The smells and music is so relaxing. I'm curious about grilled cheese sandwich and the s'more frappuccino is YUM!!! read more

Starbucks - Art work in Starbucks. - Coffee & Tea Near Me - Dana Point, California

This Starbucks location is still more miss than hit. They just don't seem to have any sense of hustle or urgency. Mobile orders average 2-3 times longer than the estimated time. This is the location where you go to see a few people in line waiting while employees chat to each other ignoring most customers and get around to making coffee when they feel like it. Go down the road to the other Starbucks on Golden Lantern. Where it can be twice as busy and you will still get your order twice as fast along with someone who says hello or thank you. Hit and miss is still the deal at this location. read more

Starbucks - Mary the grumpy barista - Coffee & Tea Near Me - Dana Point, California

I read the past posts about slow service and lack of customer engagement. Yes, I hear you screaming and took it personally too. A call was put out to the SBUX District manager regarding a rather unpleasant experience my daughter and I had. He took our encounter very personally. A sweep has occurred in the store and things are much nicer now. I consider this my home store. The property manager has dropped a cool, two or three mill in making this one of the nicest stores in Orange County. Demand the best from this store. There's no excuse why this location should be sub-par. Reward the barista with a nice tip if they do well and let them know it. If they don't make muster, ask the barista to provide your next drink free. This is how Howard Schultz wants it to be. Please oblige him and enjoy his store as he meant it to be enjoyed. One of my dearest baristas, Molly, used to work in this store. She was my "go to" when I worked mutual funds in Newport Beach. 5:30am, every morning, I could stop off at SBUX in Laguna off PCH, right next to the movie theater. I got out of the financial buss after 9-11 and didn't take PCH to work anymore. Surprisingly, Molly showed up at this store almost ten years later. Up until last year, when she left to move to an inland store, Molly would not allow that rampant, rude behavior other customers have described. When she left, things got bad. If you have a poor or great, experience please forward the feedback to the Starbucks Corp office at 800-782-7282. read more

Starbucks - Expresere! - Coffee & Tea Near Me - Dana Point, California

This particular Starbucks has the worst costumer service. I live right across the street and dread going every time. Staff have horrible attitudes, and will physically show you their annoyance with costumers. Love this new younger generation.... read more

Very kind employees! Welcomed me as I walked in, Blue was very helpful and made me laugh!! Service was a bit slow but all of the workers were so friendly and happy to be there, it didn't matter! read more

First time at Starbucks at this location ordered a Grande caramel crunch Frapp was half way through it when I found a hair in the Frappuccino gross won't be back read more

Starbucks - My order this morning caramel Caramel Ribbon Crunch Crme Frappuccino Blended Crme - Coffee & Tea Near Me - Dana Point, California

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The barristas were friendly and they made a great cup of coffee. Unfortunately, it looks like they're understaffed and the place is really dirty. Tables and chairs don't look wiped down and the bathroom was very dirty (water and trash on floor). read more

Going any other time than when school gets out and 8 or 8:30 am if you want to avoid long lines. The staff is really great about speeding things up and manages the busy times well. I'm not as much of a fan of Starbucks as I used to be though. Too many hits and misses with bitter tasting drinks. :( I did come in for a chai tea latte for old time sake and it was pretty darn good! read more

I regularly (almost every morning) come here because everyone is so kind, warm, and welcoming. Yes, they remember me because I stop by on my way to work regularly, but I want to stop by. I see the same other guests on the daily too - who chat with the baristas, so I know I'm not the only one who feels appreciated by the staff here. I feel comfortable and I often, also, grade papers in the wee hours of the morning to which I'm asked how my school year is going. Caitlyn, Sam, and Patricia (and I'm sorry that I'm not including everyone's names) always work their tails off and I'm appreciative of their work ethics and that they genuinely care to provide the best experience they can for those who stop in. In reading some other reviews, I can appreciate that people get frustrated when orders go wrong from time to time, but I've also seen the staff maintain their calm under pressure, even in the face of a lack of compassion for human error. So they have my respect and appreciation. This store will continue to be my "go-to" location. read more

I love the humble and pleasant attitude of young student baristas at this location, you're doing a great job, thank you so much! The ones who worked for many years there...it depends on their mood and if I'm having any special modifications to my drinks, I usually try to avoid modifications with them and might just go to the different store during their shift, as I don't like when baristas gets annoyed if the drink is not just the regular off the menu item. I also love ordering with the app (saves both our time explaining stuff), and then just picking them from the mobile order stand ;) My only request would be to move mobile order pickup stand to the other side of the store, so that I wouldn't have to go through the whole store to get my mobile order. But that's just a slight thing, it's just not the usual location, as most other Starbucks stores have their mobile order stand closer to the entrance. Best luck to everyone and I'm an open Starbucks junkie read more

I really enjoy this Starbucks. I have been coming here for more than 10 years. There have been many faces that have come and gone which make this Starbucks feel like home to me. Pollyanne is one of those people who has continuously made me want to come back. Working in previous positions in customer service & management, I know how customer service can be crucial at times, and heavy on the workers. I read a few views in regards to this Starbucks some being negative, people have and will be entitled to their own opinion. But when I come here I feel welcome everytime that is what keeps me coming back. There is such heavy foot traffic here so of course, they are going to get busy but that is what the service industry is and some comments make it seem like it is their fault. The mobile app now days will enable you to beat the traffic if you would like your drink "promptly" order your drink via the mobile app. Even at 8:59 PM I have seen them treat a customer who is rushing in with the same amount of respect even though they are a minute to close. The new staff is amazing: Nigel always remembers my drink orders and always makes me feel welcome. Is always happy and makes customers feel happy just like the rest of the staff. Zach is always nice and makes sure the location is clean and if he sees anything out of place he jumps to make sure it is cleaned: which is such a rarity compared to other Starbucks locations. Madi is always really sweet and makes sure I am always taken care of and gives the Starbucks a very good vibe. Codi as well. This will probably be the longest review I will ever write but it is much deserved. If anyone from Starbucks Corporate reads this please train all of your workers as you do this location. read more

Was very busy and they had everyone's drinks ready very fast, super competent and friendly staff, best Starbucks experience I've ever had

Enjoy this location. Good seating & prompt service. Staff is friendly. It can be empty one minute, then lines to the door. Restrooms are clean. A real plus. read more

I normally would rate this location with 5 starts, however, after tonight i will no longer come back to this location. Apparently this location is undergoing renomations tonight causing the location to close early at 7:30pm. I walked up at 7:32 pm. The employee was just locking the door and rudely told me to go to the Raplhs Kiosk location. Shocked, i walked back to ralphs where i just had come from. Well, the Barista was so friendly at that location i will just continue to go to that location... across the parking lot. Not to mention, the drink actually tasted better then the other location made it. read more

Just stopped by and got three drinks, pretty simple. They left the caramel off one of the drinks. Not sure how since Caramel is in the name of the drink. I called and talked with the manager "Avery". I explained to her about the issue and that the person who helped me was a trainee and looked to the other cashier for help, probably Avery, who refused to help her. Avery told me to come back in for another drink. That was her fix. Well I don't have time to stop back in to fix the drink. I bought the drinks for people that work for me and you know how people are about their Starbucks drinks. Avery became rude to me when I said the other cashier treated the trainee like an idiot. The cashier made the Trainee feel stupid and wouldn't help her. Avery said I didn't need to talk to her like that. Starbucks is loosing their charm. Adriana, I suggest you try to fix your manager, Avery. read more

Starbucks - Coffee & Tea Near Me - Dana Point, California

This is not my "Home" Starbucks but one I try and frequent while I am in the area. Great location with plenty of parking and nice outside seating space, complete with fire pit! This review is more specifically for the stand-in manager at this location, Scott. A few years ago Scott was a Barista at my home Starbucks. Scott's customer service skills are awesome. He is genuine and sincere. Make sure to stop in and say, "Hi"! Keep up the great work! :) read more

I come here once a month when I drop off my dog at the groomers. The staff is friendly and it's nice and clean. Ever since they finished working on the outside, there's a nice seating area outside. read more

This is an okay location. Baristas are decently fast while having a busy morning. However they mismade my wife's drink but we're nice about it. Then they still made it wrong a second time. Glad she wasn't with me read more

Love the convenience of this location but not a huge fan of how they make the drinks in here. Have been here 5/6 times now for my usual dry cappuccino and it still comes out like a latte. Not to mention, many of the times I ordered it "dry" the employees had no idea what I was talking about. read more

Absolutely terrible service. I was the only person at this location and my order was completely messed up. Asked for ice coffee with coconut milk and one pump of flavor and got plain iced coffee. I'm sure it's not always like this but definitely not coming back to this location because of that experience read more

I dunno, this Starbucks is a nice one. Simple but nice. The service is always good. At some Starbucks there always seems to be a longer wait, over 3 minuites for a drink. This one the wait is seldom over 2 minuites (off peak). They have a patio area outside so if it's a nice day you can sit out there and although it is on a busy intersection the street noise is minimal maybe because they have the music playing a little higher. read more

This store has super slow service. The line is out the door almost and they had only one lady on register. The other ladyjust walks around like she owns the place (she is not a manager). The other lady could of been helping other customers or expediting the line. The Manager is awesome! Very nice. He is great. Store is busy, super busy with students during the school year. Overall, there are better Starbucks! Service is slow! They are not that friendly either :(. Actually....the employees are rude. The manager is cool tho. Great guy! read more