I stopped in today 8/22/26 for a few slices of lemon loaf. I requested to have the loaves remain in the plastic that they come in to preserve the freshness. Since I do not eat the loaves at the time of purchase; sometimes I don't eat them until a few days later. Every customer does not want their pastry to be opened at the time of purchase. The barista (white female, black curly/wavy hair) told me she couldn't leave it in the sealed plastic wrapping because "it loses its nutritional value". I kid you not! How the hell does that make any sense? What kind of nutritional value does the lemon loaf have? It has more sugar, and other unhealthy ingredients, than any nutrition. Which is why I don't consume it that often. She has definitely reached her peak in life as a Barista, with that idiotic sense of logic. I would highly suggest visiting a different Starbucks location since this is not the first time I've received incompetent, horrible service. The staff at this location just isn't up to par. People need to understand that you choose/chose the job; the job doesn't choose you. As a Barista, you are in a customer service role; IT'S YOUR JOB to provide every customer with superior service. Don't like it; find a more suitable job! Starbucks Location: 9911 Colerain Ave. Cincinnati, Ohio 45251 read more

Years ago, when I lived in this area, this was my regular Starbucks... Good for grabbing a quick caffeine fix, meeting up with friends or colleagues, or having a change of scenery to get some work done. Today I swung in just for two caffeinated beverages around mid morning. The staff was friendly and fun, and they got me in and out quickly. It's definitely been a while since I've been here, because the seating has been upgraded. There used to be a few tables inside. Now there is a long bench with individual tables and chairs opposite the bench. Essentially, it's set for pairs of people to sit together, but looks like the tables are movable for a modular option if you have a larger group. As an added bonus, there were sample drinks, in shot-glass-sized plastic cups that one of the barista made. I tried it, and it had a gingerbread type flavor - very tasty! read more

Starbucks - front entrance - Coffee & Tea Near Me - Cincinnati, Ohio

Great, quick service, and friendly staff. Drinks are consistent no matter what day I stop by this location.

If you had a bad experience in the past. (After January 6 2025) Please come back and try it again. It's has completely changed since then. New management, they have remodeled the inside the drive thru and mobile ordering is the way to go at this Starbucks. read more

I decided to try the pumpkin spice finally I got the Frappuccino person it wasn't bad I also got the Apple croissant that was pretty good could have used some more apples but the line was so long I even use the app to make my order and I was sitting there for at least a good 15-20 minutes before I actually approach the window I also got a pup cup for my two dogs in the car overall though the girl working the window was very sweet I do enjoy Starbucks they're just aren't really any of my area and they're kind of pricey but it was worth it to try something new read more

Starbucks - Coffee & Tea Near Me - Cincinnati, Ohio

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10 minutes till I got to the speaker, finally got to the speaker to be told I had to do a mobile order but possibly not even get a mobile order in because they can't do the orders that are already in, I'm upset because there were no signs further back or possibly someone standing outside warning us.You can do better Starbucks read more

Honestly, I'm really disappointed with this Starbucks. They're always out of so many items, and when they do have what I order, it's often made wrong. It's frustrating because Starbucks used to be reliable, but lately it feels like the quality and management have really gone downhill. The manager seriously needs to take a closer look at what's going on, because this location is losing customers fast. No wonder people are saying Starbucks isn't what it used to be. read more

Very fast service, drinks are always correct when I go here. I love the cake pops as well with my refreshers.

Service: I got complete attitude because I ask for light ice in my refresher. Not that I need to explain but I have teeth sensitivities don't get me wrong I would like my drinks cold, but I don't need all that ice to making it freezing cold! Normally it's no ice or I asked for light ice, If I would've known this would've been a problem I would've took my business elsewhere. Very rude Customer Service and that definitely needs more improvement no matter what time of the day it is!!! read more

The worst service , waited to long in drive thru about 45 mins and noticed potential customers driving alway

Will never understand walking into an establishment and being second priority to those ordering via mobile app. I came in during a break at work with intent to relax with a coffee in the atmosphere and was told it would be a 40 minute wait for all in house orders due to an influx of mobile orders. After waiting an hour, I had to return to work without my coffee. I have never experienced this at any other Starbucks before. read more

If I have to wait in a long drive thru, I expect my frappuccino to be made to perfection! Caramel lined cup, espresso on top with whipped cream and more caramel, topped with that yummy crunch that makes the caramel ribbon crunch frapp oh so delicious! My must-have at starbucks, and they got it right. Well worth the wait. read more

Starbucks - Caramel ribbon crunch Frappuccino - Coffee & Tea Near Me - Cincinnati, Ohio

The wait times here are always outrageous. The girl at the window yesterday was unenthusiastic and seemed like she quite literally hated her job. Also if your out of flavors for the whole season black them out on the dang boars ? THREE of the flavors I asked for they will never have again until next year??? read more

I rarely stop at Starbucks as I usually make my coffee at home, but is it normal for them to never do stock in the back. I order usually through the app and it says my drink is available but when I go to pick it up they're always telling me they're out of the stock necessary to make a drink. I'd honestly recommend not coming to this location as they seem to not have any of the tools necessary to make a drink that is basic if they only did stock either earlier in the week or that day. read more

So it was pack.. no problem. Understand. However I ordered two drink and a pastry. I was charged for 3 drinks. I was able to get my refund and the guy was nice so that was ok. But it took 45 mins to get my completed order and the drink was made wrong! 45 mins the location thinned out people came after me and left before me and no one even talk to me to apologize for the wait or even say "oh I see you haven't gotten your order yet, what is your name and what did you order?" -I got nothing!! The drive through was moving....& yet 45 mins later I'm still there for 2 non complicated drinks!!!!!! I understand being busy but that was terrible! Like I said the crowed was gone and I was still there! The costumer service sucks! Never will I ver go back to that location again! read more

Posting on yelp because they have Google reviews turned off. What a sad Starbucks. Staff could care less about customer service.

Worst Starbucks I've ever been to. I waited 20 minutes for my latte, I almost had to leave without it to make a meeting, and it was the worst latte I've ever had at a Starbucks. read more

SSSSSSSSSSSSSSSSSSSSLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOWWWWWWW. One person does actual work mixing drinks. Another wanders aimlessly holding a plastic cup and occasionally puts liquid in it for no apparent reason. Another walks back and forth holding a large package of plastic lids but never puts them down anywhere. For a place that does such volume, why do they only have one machine and only one person who actually does anything? read more

If you decide to skip every other review, read this one. I have probably been to over 30 different Starbucks locations across the country, and this one comes in last place by a MILE. Don't get me wrong, when the drive thru line is less than 2 cars short, sometimes I can get a coffee in less than 20 minutes. but when the line is more than five people long, the employees lose their shit and don't know how to act. Every time I go, someone new, takes my order and hands me my drink. There was one instance where I mobile ordered and didn't get my drink until 10 minutes after the time I was supposed to. I understand that places like Starbucks are slammed for the holidays, but there is no excuse when seven or eight people are working behind the register. they are constantly out of everything including cold brew, and a ton of food. honestly just go to the Dunkin down the street. read more

Bathrooms are filthy even early in morning tables dirty. No soap or paper towels in restrooms. Coffee is good

ok so basically i live in california, where there is a starbucks on every corner, and service is on point. at this location it took forty minutes for me to get my drink! it was insane, i ordered at 10:18 and got my drink at 10:51. i do not recommend this place because of how swamped they got and how poorly they responded. the drinks were fine read more

This is the absolute worst Starbucks in a 5 mile radius but it is also the only one who takes the points off the app. Every time you come regardless of sitting in the drive thru, or doing a mobile order, or even going in to order, you are guaranteed to wait at least 20 minutes and that's on a good day. Also yo point out it's always at least 5-6 people working. Every other one has 2 people and put out more product in a faster time. Highly unprofessional, do not recommend. AVOID AT ALL COST. read more

The LEAST friendliest Starbucks I've ever been to! I stood up there, slow pacing back and forth between the the counter and the pastry case for over 5 mins without so much as even a greeting or eye contact! Were there other customers needing to be served you ask? No. The answer to that is no. And yet the woman who walked in after my order was taken, was immediately greeted and asked if she needed help BY THE DRIVE THROUGH ATTENDANT! I guess there's something wrong with me lol!* if it weren't for the free WiFi I would never come here. (*statements made with sarcasm) read more

Service was SLOW! It's 3pm on a Saturday and only 1 barista??? Something is wrong here. There should always be two people working. It took around 10-15 minutes for one barista to take the order and make drinks for 3 customers. Service finally picked up when another barista walked back in from his break. I give the barista doing it all some credit but I feel bad for her as well. She shouldn't have been left alone given how busy it was. There were at least 5 customers behind me as well. Management should consider planning breaks during odd times or hire more people. read more

Nice Starbucks! Clean, speedy, friendly. I ordered cafe americano with sugar free mocha pumps. Perfect and quick! Only issue- guys! Have Stevia on hand! read more

Starbucks - Baked goods - Coffee & Tea Near Me - Cincinnati, Ohio

Great place to chat Friendly people good drinks very delicious and I highly recommend it

Very upset. Schedule says that this location is open until 10pm but when I got there at 9:07 a woman told me they closed at 9? How can you close an hour early than what is scheduled? read more

Starbucks - The closing time - Coffee & Tea Near Me - Cincinnati, Ohio

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They need to learn the difference between a cappuccino and a latte especially when I specify extra dry. Also cold breakfast sandwiches

This is a medium sized store that serves excellent coffee. It's popular, so don't expect to get a seat at prime time. The DECAF LATTE I had here ranks among the best I've had at a Starbucks. read more

This is a good Starbucks! The staff was very friendly, and they make a delicious cinnamon shortbread frappuccino!! I ordered a venti to share, it was huge. Now I know a grande is plenty for two. read more

I love love love Cindy. She's so sweet and just a ray of sunshine. I just love this location! I always feel welcomed and taken care of. I know my orders can get a little ridiculous but Cindy can handle it no problem!! She even remembers my name at this point. I feel like we're best friends lol. read more

I really like this Starbucks. Almost all my experiences have been positive, especially recently! In the mornings I've been going through the drive thru and the service is quick and friendly! My usual these days is a skinny vanilla latte and they make it well each time! I also appreciate that they ask if I want a stopper in my drink before I leave because I always do and sometimes forget to ask but luckily they do! This is definitely a Starbucks I will be going to more in the future! read more

This location couldn't be worse on service! They are so slow it's ridiculous, they will take in taking one person's order ignoring the six people that are standing in line behind them! So tired of this so slow slow slow slow service here never going back! read more

I tried to come through the drive thru at this location at 8:57 when they closed at 9. They told me they were already closed, even though there was multiple people in front of me and behind me. The manager Jamie was very rude. I was trapped in the drive thru for twenty minutes while they helped the person directly in front of me, but would not assist me. When I got to the window I was told they already pulled the tills, even though I watched them make the transaction just two minutes before. I come to Starbucks multiple times during the week and I've never had such a bad experience. I also called customer service, and she didn't even here what I had to say. Overall I'm going to be looking for a better coffee shop, and Jamie should look for a job not in customer service or retail. read more

They have an absolutely awesome staff here. I never have issues here and they always make the drinks so well. They are super consistent and this is why I will pay the extra money to go here over Dunkin' Donuts any day. read more

I've been to this location a couple times but just for the drive-thru. The other night a friend and I sat in and enjoyed a cup of Teavana tea. I stuck with my Moroccan Mint green tea with honey, while my friend had the Youthberry which always smells so good! The tea was piping hot, just what we needed for a cold evening. The service was ok. Limited seating at this smaller location. Staff were focused on cleaning house after the holiday season. I did spot a few clearance items. It's Starbucks. I'll be back! read more

Starbucks - Coffee & Tea Near Me - Cincinnati, Ohio

We just went to this Starbucks and it was terrible. The cake pops were extremely bad and our coffee was very watered down. I won't be visiting again! read more

went through the drive thru and ordered 2 drinks. i dropped one of them right outside the window. the woman working the window acted like it was no big deal at all and was so kind to me. she gave me a new drink for free right away. her kindness really made my day. great job starbucks and thank you for spreading kindness! read more

Love the worker at the drive thrue, Evelyn at Colerain Starbucks!!! Unique personality and puts on a smile no matter how bad my day has been!! I love their birthday cake pops and she always remembers my voice! She knows who I am before making it to the window! My fave location by far!!! They always keep enough cake pops in stock and the drivethru is super fast! But I just love that smile on Evelyn ! Hope I'm spelling her name right!! Even my daughters love when she's at the window ! read more

I 100% recommend visiting the Colerain Starbucks. I visited last night and ordered a Frappuccino. It was delicious! I was helped by a young lady named Julia. She developed great conversation with me. She treated me like a person, not a transaction, and I love that. read more