Wow I am very impressed by the service at the register. This person was absolutely wonderful and very inviting. Made small talk and I felt like I was talking to a future friend. I was rung up on 2:18pm on 12th of October 2025. I truly hope management passes on the good vibes I got from ordering my drink. My drink was good 4.5/5 I think the drink could have been stronger a bit but to each their own. Plenty of parking and lots of indoor and outdoor seating. It's not my first time here either and I'd say I forgot to check in multiple times but I looked at my last review and put 5 stars and once again it's a 5 stars from me again. read more

Starbucks - 06/19/24 11:13 - Coffee & Tea Near Me - Burbank, California

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These guys need some help. Waited 40 minutes to get our coffee and sandwich. Very disorganized, people just taking other people's orders without checking. read more

The drink was really enjoyable and full of flavor, but it took much longer than expected to be prepared and served.

So I spoke to Kim about an order that was incorrect and without hesitation she offered to remake the order, her customer service was top-tier professional efficient. The area was very clean when I walked in good music, playing beautiful ambience, Kim, and the rest of the Starbucks crew or the true definition of customer service not to be played with, even though Starbucks is on the ground I feel like I'm in first class when I walked in this location!! Thank you so much for all of your hard work Starbucks team and Kim. Please keep it up and if anyone is in the area, feel free to say hello there are all friendly. read more

Cute merch on sale at half off for Christmas. Stopped in today to get an iced latte, had it topped with festive cold foam peppermint mocha. Seems like Starbucks is now down to only one sugar free syrup, vanilla. I hope they don't lose that one. Quiet and nice to relax on here. Fast service and friendly workers. A nice window seat view Alameda. Always great to stop here and Pavilions is next door to get groceries. read more

Starbucks - Peppermint mocha cold foam - Coffee & Tea Near Me - Burbank, California

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This Starbucks is living proof that incompetence can be a business model. I ordered two basic coffees. Nothing fancy, nothing difficult. After waiting nearly 20 minutes while four employees wandered around like headless chickens (only one actually making drinks), I finally asked about my order. The response? "Are you sure you ordered at the right store?" Yes, I'm sure -- I didn't accidentally wander into a Burger King and start yelling "venti latte." Then, as they processed my refund, the barista who was supposedly "working" suddenly announced, "Oh yeah, I just looked at your ticket -- it's been sitting here the whole time." Translation: they had my order the entire time and just didn't bother to make it. No apology. No urgency. Just blank stares and confusion. Watching this crew try to run a Starbucks is like watching sloths attempt synchronized swimming -- painfully slow and guaranteed to drown. And these are the people demanding $20 an hour? Please. At this rate, they should be paying customers hazard pay for the wasted time and blood pressure spike. Avoid this location unless you enjoy being ignored, gaslit, and robbed of both money and caffeine. read more

No offense but I'd much rather support an independent business than a corporate giant. Endless Quest near Book Passage is a very worthy place with a great vibe. read more

I have no choice but to visit this Starbucks. The store on olive is under construction. Nonetheless I walked up & ordered with no problem. There was only one person a head of me but many others standing around waiting for their order. I assume the overflow was from the Starbucks on olive & they came to this store also. I did have a bit of a wait for my items & I wondered if It could be mobile order back up or the overflow from Olive location. Well I got my stuff just in time to race back to my office. Good luck with the crowds Starbucks! read more

Starbucks - Coffee break - Coffee & Tea Near Me - Burbank, California

Kim was awesome!! Great energy!! Felt welcomed and my order was made with care! Made my day! read more

Starbucks - Mocha with a nice message - Coffee & Tea Near Me - Burbank, California

The very bad Starbucks in the world that I've seen for hours, you'll make those who give one order, I don't advise anyone

I frequent this Starbucks more often than I probably should lol. But I seriously will drive out of my way to come to this particular location. I was traveling from New York last year and witnessed an employee, Josie, deal with a very arrogant and obnoxious customer (without reason). I was so amazed at their poise and composure during that incident. I really admired the level of professionalism and kindness that was maintained and demonstrated by Josie. I learned a lot from Josie that day! I'm back to CA for a few months this time. And my daily habit doesn't just include coffee, I am always looking for Josie. Josie's temperament and disposition is always welcoming and kind - and I never regret a purchase (or this coffee habit)- for that reason! Thank you, Josie! May you always encounter people as kind, and gracious and just genuinely good as yourself! See you, tomorrow -I hope :) read more

This Starbucks is a little different, employee wise than all of the other stores around it (Glendale, Burbank) in that it is very close to several movie studios; and therefore would be actors work here. To me that could be bad in that the "i'm just here to get a paycheck to pay my part of the rent on a place i share with 8 others" sense. On the good side, it means that most of the employees are animated and nice and certainly personal in that they can never know from where or from whom an acting job offer will come among the thousands of people that come here a week. It is kind of fun then for the most part to come here. Most of all because the service is fast, thorough and mostly expert. If you give the order taker some specific instructions on a drink order you can be sure most of the time that your order will be delivered quickly and with care. And so it was today. I came in at mid morning (so after the rush for work time) and as usual the physical plant both inside and out (too chilly to sit outside but sunny) are spotless. My order was a bit complicated and involved several drinks yet nothing came out amiss except for one. One drink i had re-made and got no guff for it which isn't always the case. What happened to the posted in all stores Starbucks sign which read: "We will always re-do your drink if it is at first not made to your liking" Or something to that effect. Most will not ask for a re-do as the whole process is a bit scary to them. For me? Nah...i mean i am paying almost 5-6 bucks for a Cappuccino with specific instructions attached and i expect it to be right. And yes i often get the stink-eye and even at times, some lip but i ignore that and only become more insistent. But to get back to the point; not much amiss here in this store which almost always been a pleasure to shop. Today was no different. I will be back here periodically when i am in the area. cheers! read more

Starbucks - Service area - Coffee & Tea Near Me - Burbank, California

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Ok.... This is probably the WORST Starbucks I've ever been too. The service is slow, it's not really air conditioned and the bathroom is DISGUSTING. Yeah not into it! read more

After giving this Starbucks multiple chances, making excuses for them as to why the food is cold, sandwiches disassembled, cold coffee when I asked for extra hot, frappes with no flavor I have come to the realization that they're just horrible.. very sad.. being that anyone that knows me knows I love my Starbucks. Maybe they need to be retrained on how to make drinks ‍ the ambiance is always hectic with people standing around waiting, the workers seem irritated to be there. Do Better Guys!!! read more

Went here to get a drink for a friend. I order Small frap, no whipped cream, and no caffeine, lemonade, and cake poppers. There served several people whom order before me and a whole pack of police offers and several more people after me. I went up and ask why my order was taking so long they said it was gunna be up rt away next up. They were real rude after I ask what the hold up was. I told them it was a crazy how I tipped them generously and got horrible service. I hate this place. Workers were unprofessional and sicly rude. read more

This place is amazing great customer service the staff always happy and smiling that love there jobs. They all need a lunch.

Ugh, I needed to be in this store today. Such good energy from the staff! Truly kind people.

There was a mix up with the Postmates website and I called into the store and was greeted by a very nice person named Eric. I let him know my concerns and he was very polite, made my order very quickly and rectified the situation. This man needs a raise!! read more

I mainly get the Iced Brown Sugar Shaken Espresso and I know there's a lot of ice in the drink, but this is like the 5th time I end up paying $6 for a cup of ice. You'll see in the picture how much ice is left over after only a dozen sips of the drink. It's normally not like that. When I'm done with the drink I usually have about an inch of ice left. You'll see the line I drew where the ice usually is when I'm done. This is how I've been getting the drink lately. A whole venti of ice and very little drink. It's frustrating to never know how it'll turn out. Tired of paying $6 for ice and feel I shouldn't have to change up my drink because there's no congruency. ‍ read more

Starbucks - Coffee & Tea Near Me - Burbank, California

Probably the nicest workers here. Just be sure to check your mobile order, sometimes people take them. Hope the manager treats the workers well. They are hardworking people read more

This Starbucks has the worst employees! So disrespectful and rude! You need better training on how to charge for your drinks and learn how to cater to the customers Whoever Aimee is needs better training she was so rude. I go to Starbucks every single morning and my charge is $3.95 period, I showed proof of receipts and she wanted to charge me double like how does that happen? If I show you proof of what I've been getting charged abandon you say it's wrong then you charge me what I've been paying and say that you will train your employees the correct way and that next time it will be more not sit and argue like I did something wrong. Customer service is dead and people should really think twice about this store, no wonder reviews are low! read more

Starbucks - Aimee was extremely rude and argumentative, you should always treat customers with respect especially when they show you proof. - Coffee & Tea Near Me - Burbank, California

Good store. Staff friendly. Gets busy in the morning and lunch time but runs smoothly.

Love this Starbucks, food and drinks are always delicious, staff is sooo friendly. And the barista with curly hair and a hat is very kind! :)) read more

Starbucks - Coffee & Tea Near Me - Burbank, California

Good food nice workers who can quickly make your order. Very spacious. I would totally recommend if you need a drink in the morning

I have been going to this Starbucks for years, but the last couple times I have come in the service has gotten worse and worse. Today I go in 5 employees behind the counter nobody in line and I had to stand there and wait to be helped. read more

Never. Again. Let's start with today. I ordered a green tea. IT CAME OUT TO BE SOME HOT LEMON TEA. I need caffeine. Starbucks can't make tea. Last week my eggs came out 33 minutes late. Not to the fault of the worker barista but the MANAGER WHO WAS TALKING IN THE BACK ON HIS PHONE as everyone was flurrying around him flustered. And he DARED speak to the barista in front of me "what you didn't get her order?!" Wow. Awful. A time before that they entirely forgot my online order and I waited 20 minutes for it. Both of the latter times I was late to work. Now I'm just angry. Get new management or shut this place down. This is the worst Starbucks I have EVER seen. read more

Starbucks - Coffee & Tea Near Me - Burbank, California

Been coming here on and off, considering I've had 2 different jobs walking distance to this location. For the most part, it's alright. There have been a handful of instances where my drink was incorrect, with one of the times having to wait a very long time for it to get resolved. Mobile ordering has also been mostly fine, with a few snags. It's busy at random times. But overall, the staff has been kind. read more

friendly staff but the internet doesn't work. what's the point of a starbucks without WIFI. you know it's not the coffee. read more

I have ordered here 3 times and all 3 times the Frappuccino I ordered tasted more like ice. It was disgusting. It doesn't taste anywhere near what a Starbucks Frappuccino should taste like. This falls on management at this location. I am not the only one who has had this issue. I would recommend going to a different location. read more

We've been going to this particular Starbucks for years, working and now living nearby, and we think this one is the nicest in all of Burbank. For me, it's the ambiance, along with some healthy drinks & food choices that makes me want to frequent a particular coffee shop - where I can talk to my husband or use iPad and phone in a friendly cheerful atmosphere with toned-down relaxing music while getting energized with a house drink and tasty sandwich. Too much to ask for in mostly all other Burbank Starbucks with jittery loud music, strange odors and freezing AC and understaffed? In this location, you'll get all that you need, best choices on Starbucks menu, fine-tuned music, nice seating after some recent rearrangement, solid WiFi, and the fastest and precise service by the most friendly, personable and energetic employees on any of their fast rotating shifts. We usually order Hot Chai Latte with 1 pump of syrup only and steamed soy milk, Spinach-Feta Cheese wraps and/or Roasted Turkey & Dill Havarti cheese w/arugula fresh multigrain sandwich (turkey is raised without antibiotics) or Sprouted multigrain bagel, each grilled or toasted. And never have they made a mistake on my order. All employees are genuinely helpful, especially Destiny will go out of her way to make you feel welcome! Don't be concerned at waiting in a line here - they won't waste your time, they'll get additional staff working in the kitchen to promptly complete all orders, super efficient creative teamwork! read more

Ordered from Uber Eats and they only packed half my order for pick -up. I called the store and the rep was very rude and told me "sorry I'm busy working and there's nothing I can do now, your other drinks are sitting here and I can't get in contact with the Uber driver, call Starbucks customer care and get a coupon for a free drink next time." Unprofessional and unacceptable answer! read more

Great barista here. He said hello as he was making my drink. He also confirmed my drink order that it was to be sweetened. It is a smaller location but enough tables inside and outside to do some work. read more

They've got serious problems now! Too many employees doing little, just having a good time, keeping AC on the lowest for their own comfort, loud music to entertain themselves and rude to sit-down customers who come for coffee and work on laptops and other gadgets... The mean guy acting like a manager on afternoon and evening shifts is the worst, really arrogant, wears lots of button badges on his black cap, big glasses, but never wears a name tag. Whoever he is, he shouldn't manage or boss other employees or customers, demonstrating his obnoxious attitude and temper. I used to like sitting here and get something to eat also. Now I just grab my drink and go! read more

Read the ENTIRE mobile order sticker, Jaime!!! Ordered a blueberry scone and peppermint gum. Received a blueberry muffin and mints. No apologies. Just that "turn your face" avoidance thing like a bad junior high break up....‍ The difference between meh customer service and great customer service is accountability. Mistakes happen. Cold disengagement doesn't have to. read more

The staff at this Starbucks is friendly and accommodating. If you don't like a drink they have make a whole new one, no problem. The parking lot in front of this Starbucks is tight & this is a busy location. So if you're in a hurry, mobile order. read more

Update-- My drinks have improved. The employees are always welcoming and super friendly. read more

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I've been to this Starbucks more than a few times, different times of the day in fact. I always get great customer service, I want to say thank you to Chris for helping retrieve my first merchandise from my points, he was smiling the entire time. He needs recognition read more

Ok been going here for years. I ordered thru the app.. Got my drink then I asked if I can just get a cup of ice water and she had me wait in line "you have to order that thru the register" wttfffff ? U rite there. Major fail ! read more

Quiet & Nice location to drink & talk over a cold or hot drink. Plenty of parking. Staff is polite and quick to complete your order. Hope to return to this location in the near future. read more

Starbucks - Caramel Ribbon Crunch Frapp - Coffee & Tea Near Me - Burbank, California

This Starbucks is a little more laid back without all the noise, blaring music, and the employees here are nice and friendly. I can actually study here or read a good book with my favorite beverage. As a Burbank resident, this is my go-to Starbucks. Service is excellent. The manager here, Travis, is a wonderful manager. Store is always clean and organized. Food and service is reliable and consistently great. read more