I placed a mobile order and waited 1.5 hours for 2 drinks and a bagel. I didn't mind waiting, they were busy and staff were doing a great job getting the orders done. After getting my drinks, I waited few minutes before asking the staff for my order. I talked to JULIE and she said "They're working on it." WITHOUT CHECKING. She was just standing at the cashier no line or customers, didn't even bother to pretend to look. After 15 minutes, I asked a different staff. I didn't get her name but she was so nice. Then I saw Julie whispering to that same staff right after I asked. After another 20 minutes, I asked Julie again for my bagel, she was so surprised and said "You're still waiting for your bagel?". She finally went to check and found out they're out of bagel and the ones they have in the back are frozen. I got a different sandwich as a replacement. If she only went to check the first time, I didn't have to wait longer. read more

One of the poorest run and dirtiest starbucks I have been to - food and packages all over the counters, half empty drinks and containers everywhere . read more

Starbucks - Lack of cleanliness - Coffee & Tea Near Me - Belton, Texas

Used to be a very good location however that's not the case any more. Apparently I can't seam to get what I order the way I order. Lately I get what I order the way the barista want to make it, not the way I order it. Plus, they will argue with you and still only give how they want to make it. Paying the price of this coffee I should be able to get what I order the way I order. Love it young people are making a living just need adult supervision to insure customer service is what it should be!! read more

Sometimes they can be slow, but it's the closest SBux in the area without driving to the awful one on 31st Street in Temple. Every time I've gone inside it's been packed with college kids from UMHB studying. The kids that work here are always nice and know how to make a good drink. Parking seems to be a problem with how popular it is too. read more

I've counted probably 30 flies here since I walked in. The machines have dirt and dust all over them. So dirty I won't come back.

Starbucks is Starbucks. Same products Almost everywhere you go, just a different location. My issue with this location is that, time after time, there is a major lack of management and procedures. Case in point. The drive-through was packed so I went inside. There was a line inside which I patiently waited in. They had one person running the register. 4-5 others were making drinks and doing the drive-through. I purchased two bags of coffee, and simply needed them ground. The cashier took my name and set the bags next to her. She then helped 10 other customers and ignored my coffee. I patiently asked her to grind it reminding her that the line was never going to get short. She set it behind her and asked someone else to grind it. I waited 10 more minutes just to have my coffee ground. In total, I waited over 20 minutes after purchasing my coffee just to have it ground. Completely unacceptable! Wake up and hire some good managers. And while you're at it, hire some more baristas. It was the day after Christmas and the store was slammed. There's absolutely no reason why they should've been understaffed. read more

I love this place! Friendly, wonderful staff and an awesome environment for hanging out with friends or just spending time alone reading and what not! Also a great place to go when the air conditioning is out at the house and you're waiting for the repair guy to show up! (Which is my present predicament!!) lol Thank you Starbucks for giving me a nice and inviting spot to cool off! read more

Always friendly here but this is the dirtiest Starbucks I have ever been in. My husband and I have actually walked in the door before and then walked out after seeing a large amount of flies buzzing around behind the counter. The fly problem seems to be ongoing as I have seen multiple flies tonight. Trash (paper towels, straw wrapper) are currently on the floor outside the bathrooms. The area behind the barista's station is always littered with crumbs and other trash. It is pretty slow right now as I write this so the floors shouldn't be so dirty. read more

They were supposed to be open until 11 pm. We were there at ~10:10 - 10:14 pm. We tried the drive thru and the front door. Locked but there were employees in there. So disappointed! read more

I have great service at this Starbucks. It is my all time favorite one. They remember my drink and i rarely have problems. Of course I don't ask for discounts, give them some slack when they are slammed and always thank them for my drink. My big problem is the rude and self absorbed drivers in the drive through lane who block the exits and parking spots because they aren't paying attention because they are on their phones read more

Yikes!! Starbucks corporate needs to visit this site. The only thing keeping them in business is the I-35 and friendly faces. Retrain, people!! Management always shows thru. Never wasting my $7 here again. read more

Not feeling the gender neutral single bathroom. I don't want to share a bathroom with strange men. Or even standing in the line for the bathroom with them was awkward. read more

This is your typical Starbucks. If you've been to one you've been to all. People are friendly, place looks great and I almost never have issues with my orders. When I do, it's not the end of the world. It's coffee. Only complaint is the parking lot. Belton is a small town so when it gets busy at Starbucks, it's a nightmare. Lanes are narrow making it extremely difficult to leave or enter. I see a lot of complaints of cleanliness below. Either I am lucky enough to only visit after they have cleaned, or there are a lot of snooty people stopping through. Stop on by and have some joe. read more

Completely out of peppermint again when that is the holiday seasonal drink...this is the second time Starbucks has been out of peppermint when they advertise it as one of their main drinks right now. Bad business to not be stocked up appropriately. Baristas also never made one of the drinks we paid for so had to come back after leaving to get it. Frustrated with the attitude of the barista. If you are out of something you should be polite and apologetic, not acting upset at a customer for asking for a drink on the menu.... read more

The Belton, Texas 1-35 location is a far cry from being a Starbucks! The store is dirty, no supervision, and I am tired of the unprofessional service. My smoothie is thin and watery this is not the corporate standard. The 6607 West Adams Suite F, Temple Texas is a superior location that is clean and well managed. Please after a year of visiting the Belton location I am SICK of it!!!!! read more

The inside was pretty disheveled and dirty, no soap in the restroom and they f-ed up my drink.

My favorite starbucks to go to in Belton/Temple area. They recently added couches which is great. I get tired of sitting on those stiff chairs. They have a huge table for people to hang out and also a great place to study. read more

It's noon on a Saturday. They're out of coconut milk. They're out of s'mores frappuccino. They were out of decaf coffee. WHAT THE HELL?!?!

Nice and quiet. I ordered my mango tea on the mobile app making things quick and easy. It was just the way I like it and I even got an extra passion fruit that was was accidently made. Must have been my lucky day. I'd definitely stop by again. read more

This is my favorite Starbucks. Everyone knows my name and remembers my usual order. When I change my usual order, they quickly learn that one too. Easy to get to off I-35, with a quick return for those traveling through. read more

This Starbucks is run by a bunch of idiots. I ordered a tall 1 pump vanilla 1 pump mocha latte. They charged me a base of a latte with 2 flavor adds for a grand total of $4.98. What in the actual heck. Sorry, you're wrong. I argued. He wouldn't listen and said that's how it is. I worked at starbucks through HS and I guarantee you're wrong dude. read more

Rude rude rude. Why be rude to customers. The young lady seems out of her league. My son in law asked for chai tea with half lemonade. Sounds simple but she acted like it was a complicated drink. read more

As this is near my house I visited here a few times. The customer service is so bad....I mean really bad. I'm a bit surprised this hasn't closed yet. read more

Slowest Starbucks on planet earth! I've tried this location several times and give up.

The slowest Starbucks I have ever been to. Pull up to the window and no wonder......on there phones talking and laughing! If you charge high dollar you must provide excellent guest service. Speed it up team Starbucks! read more

We ordered two lattes at the drive-thru at 2:30pm on a Saturday. It took 10 minutes to get our drinks from the time we ordered them. The employee at the window didn't acknowledge or apologize for the unusually long wait. I was under the impression that Starbucks pays close attention to their wait times; as such, I was disappointed that there was no mention of or compensation for the issue. read more

Slow service. One of the staff forgot to make one of our drinks - causing a more than 20 minutes wait. Yikes!! When we finally got our drinks, they did meet Starbucks' standard of quality. read more

This Starbucks was extremely dirty, almost made me ask if I could just get a refund as I was waiting for my drink. Trash and food all over the floor, table was sticky and dirty, chairs the same. Condiment area had trash overflowing out of it, so I just decided to leave ASAP after I received my drink. It just makes me question the sanitation of the entire place, and do they even clean their machines etc. I won't be going there ever, Arusha down a couple blocks will be my permanent coffee and tea stop. read more

Very nice staff! I ordered my normal drink that I always get, I'm from Dallas and it didn't taste right. So they quickly remade it without complaining and have me a free drink for next time! read more

Never had a bad experience at Starbucks until today. Was like the bathroom had exploded. No towels or HAND SOAP in the men's, gf said the same about the ladies'. When I told the young man behind the counter, didn't seem like he could care less. GROSS. And when my order was incorrect, the lady said, "if I have to remake it I will," combatatively. Needless to say, I did not get what I asked for, nor paid for. Just got the hell out of there. Far from my normal experience, WTF Starbucks? read more

Such a love/hate relationship with this Starbucks. It's so convenient on my way to work, but for some reason they can't seem to get my order right about 50 percent of the time. Nothing else around that has the convenience of a drive thru. I will say during the holiday time, I had someone pay for my drink in the drive thru for no apparent reason. I have "paid it forward" at this location on multiple occasions. :) read more

It's a Starbucks just like any other... The same horrible Pikes Place as the rest. I drink my coffee black though so if you put cream and sugar in it, you'll never notice. I do like some of the fufu drinks though and their ice coffee is good on a hot day. read more

For the third time In I have found this location less than satisfactory. The tops of the coffee bean grinder were dirty with flys congregating around the machine. The flys are the result of the flavor dispensers over spray. A real turn off. Also my capachino grande was a little too milky. read more

Lost order and employees argued over whose fault it was. No thank you. No sorry. Zero response.

I can only say that you do not argue with someone as to the way they want their drink when they have been buying the same exact drink since Starbucks opened! And who designed the parking lot! read more

Most the time this Starbucks is great. But, I can't give them more than 3 stars. They generally seem to be short staffed when I get there.

I came through here at 6am on Friday morning headed to Round Rock for an all day meeting. I ordered a venti caramel frappuccino and 2 spinach fold overs. When I took a sip of my drink I nearly choked. There was no caramel flavoring and it tasted like old, stale coffee. I called Starbucks and spoke with the morning manager who apologized and said that she would leave a gift card for my next couple of drinks in the safe since I was unable to return that morning. Well... I decided to take my daughters for Starbucks Sunday and so we drove down there and went in to get the gift card. I spoke with the staff and they went and checked the safe and said that there was no gift card and they handed me a $4.00 reimbursement card. I told the lady who gave it to me that the card did not even cover the full amount of the drink I paid for on Friday that I did not even get to drink. She walked off and brought back another $4.00 reimbursement card and said "There ya go, that should do" and walked off. This is not the first time I've had issues with this Starbucks and the only reason I stopped there is because it was convenient. The staff is rude and the line for the drive through is RIDICULOUS!!! I will continue to drive 20min out of my way and go the Temple Starbucks off of Adams. read more

I agree that this location is slow. BUT, they went above and beyond and without me telling them I waited in line for a long time, they told me that I do not have to pay for my drink because I waited so long in line. Thanks read more

This location is so slow . The drive thru and the lobby. Why does it always take forever ??

Three stooges running the shop (lol). 15 min. To get a simple Americano and the fixing station out of creamer (SMH) just forget it, I don't need cream today it would take forever for them to find the cow! LOL. read more