On August 1, 2026, around 11:00 a.m., I had a very disappointing experience at this Starbucks. While waiting in line, I noticed the employee, Aubree, seemed impatient with the customer ahead of me. When it was my turn, I showed my order on my phone because I have a hearing impairment and it is the easiest way for me to communicate. Aubree repeatedly said, "Don't put it in my face," in an irritated tone, even though my phone was not close to her face. She also kept asking me to repeat my order despite it being clearly displayed on my phone. The interaction made me feel embarrassed, unwelcome, and disrespected. Based on what I observed and experienced, I was left feeling that I may have been treated differently because of my hearing disability and/or my race. I hope Starbucks reviews the security footage and reminds employees to treat every customer with patience, respect, and professionalism. read more

I've been o this store many times and the service is consistently good and the drinks are well made. The big draw for me is the space. Plenty of space and nicely appointed along with great light. This is still my favorite store. read more

Starbucks - Dirty Soy Chai - Coffee & Tea Near Me - Bellevue, Washington

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This is a relatively new Starbucks that replaced the location down the street inside Crossroads Mall. It is a standalone location with a drive-through. The entrance is only accessible if you are traveling northbound on 156th Avenue NE, so you will need to do a U-turn if you are traveling southbound or turn into Crossroads before exiting. When exiting, you travel northbound, but there is a U-turn stop at the next light. Since the parking is limited, I feel this location is less preferable to the nearby Kelsey Creek store. I will say that the store interior is lovely. It has a nice mid-century modern type of look. There is even covered seating outside the store. However, that does not seem too appealing when the parking lot is full of cars in the drive-through lane and you are breathing car exhaust. Overall, it is a good location if you can find a parking space here. The interior feels like a good place to lounge and/or work out of while enjoying a drink. read more

I come to this location sometimes and every time I come here I always get provided with amazing service no matter what. I like that one personal, my order already, which is always a lemonade diluted, cause I don't like it very sweet. Sometimes the barista will make sure everyone is fine and ask everyone if they are OK which I like a lot read more

Spacious and clean Starbucks. Their staff was friendly and efficient. I enjoyed my drink and did some work there. They also have outdoor seating. Parking was easy as there was a parking lot. read more

Starbucks - Outdoor seating - Coffee & Tea Near Me - Bellevue, Washington

I love this place , they are always super friendly and remember your name haha!! I always feel at home here . read more

Joey was super friendly and great to talk to! We didn't know which drinks to order and he recommended us a few that turned out to be so good. I don't usually leave reviews for chain cafes like Starbucks but I've never had such a fantastic interaction with a barista before. Will definitely be coming back. read more

Nothing like waiting 15 minutes in the drive through for a 5.79 tall vanilla latte! Go somewhere else!

It's a beautiful layout to be in, I enjoyed the seating variety! Parking is good! Staff is eh- friendliness could be improved (at least the evening staff taking orders) actual drink and flavor was great! (Has a corner fireplace) Would love to see better WiFi in here was having issues. read more

There's only 1 way in and 1 way out so not very accessible. The workers were ok, felt like I was rushed with my drink orders

This is one of the nicer Starbucks I've been in with their comfy leather chairs, bigger space and fireplace and big one windows. Plenty of parking and a drive thru option. The food and coffee is the same as any other Starbucks. Goof location and friendly service. read more

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I am very happy that I got another location that can help me with my "special" drinks :) They were very attentive, patient, and creative. They follow well the receipe! Super fast to order and getting my frapuccino. Staff is very friendly. The location is very cozy and not that noisy. Plenty of room/tables for working or just hanging out with friends by the fireplace. read more

Starbucks - The "Friends" drink - Coffee & Tea Near Me - Bellevue, Washington

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If I can give them zero I will. I ordered a drink got wrong drink and didn't get my star and told me to call customer service. As of today I have got nothing. I will never go this Starbucks. I see why people start not going Starbucks. read more

Are you thinking what I'm thinking? YOU ARE! The internet has become too toxic with entitled customers screaming at the top of their lungs about nothing interesting. Well this is more of the same. Starby's, listen, I love you - you make my sweet sweet coffee and petite vanilla scones for my baby and me. But... The kids that run your shop over here - Yo - this location is an investment in your time. Coffee is good once it lands but the voyage is a long haul. read more

Good Starbucks. Good location. Lot of spaces with chargers. Not so loud (but I was here afternoon at Thursday). Free internet is quite fast. Nice spot for doing your laptop things read more

Starbucks - Coffee & Tea Near Me - Bellevue, Washington

Updated Review: if you're looking for a great place to study, work or hold a meeting this Starbucks will satisfy your needs! They recently improved the internet which is now at an acceptable/decent ~15Mbps. Coffee: It's Starbucks, Fairly Consistent Service: 4.5 of 5.0 Environment: 5.0 of 5.0 Interior is great! Spacious, plenty of seating and outlets scattered throughout. Service is friendly and engaging. They do have a drive-thru. Expect their attention to be more heavily focused with serving those customers as quickly as possible especially during busy hours. =============================== My previous review: =============================== What a Coffee Shop should always provide: 1) Great Coffee 2) Great Service 3) Great Wi-Fi It's difficult to rate this place, because I'm emotionally compromised because of the speed of the internet.... In my entire life of visiting various coffee shops I have never, EVER experienced or seen speeds as slow as these haha. I've provided a picture of the Internet speed test that I took which clocked in at a whopping 62 Kbps...?!?! Let me give you a comparison, I have the unlimited plan by Verizon and unknowingly used my allotted 15 GB of data which provides speeds of ~60 Mbps normally, but is throttled down to 600 Kbps ...my throttled speed is nearly a whole order of magnitude faster. I would appreciate if management would kindly respond to this and will be happy to post a more positive review of the place since I do love the layout. read more

Starbucks - Dial up...? - Coffee & Tea Near Me - Bellevue, Washington

Not a super coffee fans, but interested in their holiday drink options so give it a try. Saw they have a BOGO happy hour promotion going on, I asked "oh, so you guys have the BOGO now?" The cashier girl answered "No" "Ummm, isn't it 2-7pm?" "Well, it's called Happy Hour" WTH??!!!!!!???!!! Ordered peppermint mocha and chestnut praline latte, drinks are good! Worth a try! But customer service? Umm...not sure..... read more

I was looking for a good sizable coffee shop to rest and enjoy a cold drinks. Originally, I did not want to go to Starbucks because they are small or inside a grocery store. On my way to French Bakery, I saw this new to me Starbucks. I immediately turned around to check it out. It is big, newith nice space and furniture. It is true that there is no T Mobile Wifi connection in here. I am force to connect with Starbucks wifi. It was slow to connect but it served my purpose to listen to my musics. The service is very friendly and customer oriented. I am so happy to find this oasis when I need a little pick me up in the late afternoon. read more

I have visited this store a several times. All cashiers are nice except a fat cashier girl with nose piercing and glasses. She treats customers like empty air by letting people wait in the line and stare at her while she just either talking to coworkers or wiping the glass showcase of cake forever. read more

I love the Starbucks that's close and convenient to my apartment... and I was so happy to see they have lavender now!!! So at first I tried to order it ice but they said they "weren't aloud to modify it".. ok.. so I kept getting it hot until they said we could make it iced because enough people complained. After getting it iced a couple times the past few weeks today the girl working said I couldn't get light ice in it? But I've been getting light ice? And that they "weren't aloud to modify it"... what's the point of going to a coffee stand if you can't even modify certain drinks?? What's the point of getting coffee that the entire cup is 80% ice for $7-$9??.. I know it's not the girls fault but god damn. Seriously? read more

The biggest issue I have with this place is a complete lack of attentiveness to issues brought by customers. The panel with AC jacks has fallen off the wall a few months ago. I reported the issue and was told that it's being taken care of. Two months later nothing still has been done. Aside from just not looking appealing, the broken panel 1. exposes customers to the risk of being electrocuted and 2. exposes Starbucks to the risk of being sued. https://imgur.com/a/OgCLGVD read more

Store was pretty quiet and yet they were still able to forget my order. I went up to ask about it and they kept telling me it was coming. I returned only to be told that they had lost it. They said they would work on it right away. I waited another ten minutes and they said it was still coming. Ten minutes later I finally got it. No apology no thank you for waiting or walking it out to me. Just pushed to the counter. If the store was busy I would forget it and not be writing this but it was not. read more

My Favorite Location. Customer Sevice Is Amazing! This location is something SPECIAL! I am amazed & l humbled at the service here. Very rare on our the (customer) own request drive hundreds of Starbucks customers pay it forward at drive-thru in Bellevue Washington.... often even for hours! It very humbling to see the out poor in Humanity! Shout out to the staff & atmosphere & the high energy, quick services and atmosphere, vine amazing. I awe how single random act of kindness started a chain reaction at a drive-thru in Bellevue!!! Lasted I heard it went for 2 hours straight two hours straight last I heard. I was so happy & humbled today decided to today Pay It Forward and kick it off this morning. Please hi to To The Lady with short blond hair who works late nights and makes the best us the passion teas. I am usually her last customer. Lolol You know who you are Also say Jonan for us at the drive through! Humaity is beautiful paying it Forward lasted hours Someone paid for the order of the person behind them as they waited for their drink. Then, that person paid for the car behind them. One. Act. Of Kindness. No pressure just Pass It On Kindness. We even tip the tip jar for all the TEAM your location team YOU ROCK! read more

If you want to get amazing customer service look no further, Olivia a young tall gal there gets my order right every time. She seems to be newer there in the last few months, but every time she is making my coffee or iced tea it's perfect! A lot of times other people can't seem to get it right. They'll add sweetener when I don't want it or something like that. This Olivia gets it right every time and has great customer service!! Big star for this gal!! read more

This is my new favorite Starbucks location. It is lovely, spacious and the baristas are friendly. It's also fun to sit outside in the patio area. read more

Frustrated again with very poor connectivity. T-mobile cell service does not work inside this former bank building and I could not get a WiFi connection with either my phone or laptop. Nice, large open seating but don't bother unless you just want to read offline. An employee acknowledged the WiFi issue and said they are working on it. CALL AHEAD before you visit. read more

Today was my first time going inside, but I have used the drive thru a few times in the past. The staff was friendly as usual and my orders came out fast as well. It must be very certain times of day that the drive thru gets busy. Every time I've gone through it, and sitting outside today watching the cars go by, it's been empty. My only complaint is that it was kinda hot inside, which is why I sat outside, but that's nothing serious. read more

Slowwwww slow slow every day it is always slow in the drive thru! I come here 4x a week and shocked I still come here. You guys are slow 75%+ of the time. Fix it! read more

The place was really nice but I didn't get any caramel in my coffee and my dad didn't get any vanilla in his. There was also only 1 garbage and it was inside there is not a outside one and if people at outside they would need to go inside to throw away their garbage which is a inconvenience to some read more

The service is just ok, most importantly the WiFi is so bad that I couldn't even open the Facebook page, basically it's impossible to use computer there. I even tried to use my own data on my phone but somehow it's also very weak connection inside the store. read more

Huge fan of Starbucks but this place missed the mark for me. I ordered a simple tea and and it's was made wrong. I turned around to go back to have them make my drink right and the barista made it over immediately. Great!...until it was made wrong again. After I told her it was wrong she proceeded to tell me I was wrong not the drink. Being a Starbucks is barista i would think you would know the clear difference in color or smell of tea. After making my drink 3x they figured out I was right from the start. I didn't get my money back or even the gesture of credit from the store. Britney was the only helpful person who figures out what was wrong and noticed the difference. Sad to say this location doesn't take hospitality very seriously, that's for remaking things 3x though. read more