Walked around the store looking for an external CD/DVD drive and had several workers notice me but no one came up to offer any assistance with my search. The place wasn't busy and there were several employees there. I guess now days you have to wait in line along with customers ready to pay just to ask for help. There was a time not too long ago when all you had to do was stand around and workers would approach you asking if you need help (I must be getting old). I want to support traditional brick and mortar stores but the service just isn't there anymore. Times have changed. Oh I was acknowledged by the cashier as I walked out. He told me to have a nice day +1 star. read more

Never busy, but can't seem to answer calls. Customer service is poor. Prices are high. I only go there when absolutely necessary.

Terrible customer service as a company in general. Electronics can't be returned after 14 days even with an unopened package and a receipt. Not worth the hassle. Go to Amazon. read more

Seems like a slow business poorly located and poorly staffed. Instead of doing janitorial chores they lock the bathrooms and make you wait in line to be escorted to restroom. That's the kiss of death to a retailer. One person taking money every time I have been. Long wait sometimes. Rather try somewhere else now read more

The best service I have found. The staff, always very helpful and willing to provide the best customer service for us. Cheap and convenient. I highly recommend Staples. read more

Went in today to print copies from pdf and Neal was very helpful showed me step by step and made sure I had exactly what I needed. Thanks Neal. read more

I want to say every single employee tonight at Staples YOU ROCK, Carissa in the copy center you made my whole day. When at 1st we got there she didn't think they could do the printing that we needed. So I asked her PLEASE TRY.... She did try and she got it done. This was for my moms funeral service so I am so grateful. Thank you Carissa read more

Have been going here for years with no issues until today. I will never go back to any staples because of the worse customer service I received today. Heather has no people skills and I don't know how Brandon ever became part of management. They do not know how to make a customer happy. I work with people everyday and sadly I admit that I have to kiss a little ass to keep them happy. This poor excuse for a person (heather) needs to go back and get her GED and go out and get a different job where people skills do not apply. Maybe Yucaipa high needs a new janitor? You would think that management would come andcorrect the issue? Nope! That dummy Brandon just came and made things worse. I go there 2-3 times a week for my business needs, I will never go to another staples again thanks to two idiots, heather and Brandon. Good job guys read more

Horrible service. Went to get something printed, I work odd hours and every time I go the store is closed. When I finally made it to the store I asked if I could print out a flyer for a friends baby shower. I had the flyer in my phone and the clerk said I would have to email it and they would call me back when it was ready. I asked when that would be and she said she wasn't sure. I told her it was a very simple order, not large just two simple flyers. She still said I would have to come back, possibly wait another day. Not only did I not get my prints, I had to I wait in line for 20 min to be told I would have come back for a simple order. Absolutely ridiculous! The staff was also very rude, will never give them business again. read more

I've had way too many horrible experiences here. The print shop is extremely rude, one individual specifically is a guy named Robert, very rude and acts as if everything is a chore. The managers are extremely nice, they have always been a pleasure to deal with. Too bad the employees are so hard to deal with. read more

I wish they would stay on top of their supply stock a little better. I often run in for ink, flyer paper, office supplies etc. I also wish they would stay open longer on the weekends. read more

This place helped me out tremendously !! Colette was awesome, I will always remember her amazon service!!

Terrible customer service by two girls working the printing station. (Heavy set with long blonde hair) she refused to print out engineering paper picture we requested because she claimed we didn't have the rights to our photo and demanded we show her proof in order for her to print them. Then they began to talk to each other and insult us as if we could not hear them talk. read more

Unbelievable how slow they are with their customer service. They really need to work on their sense of urgency. There was a long line and staff were standing around talking to the cashiers. The feeling was that customer time is not important. read more

I've been shopping here since it opened but mostly just for little stuff and an occasional printer. I went to buy a laptop for my husband and Alex R. Was absolutely amazing!!! He was so professional, knowledgeable, and patient! He answered all my questions & helped me figure out the best laptop that suited my needs. His outstanding customer service has renewed my confidence that I can go to our local Staples and get get the assistance & product I need! Alex rocks! read more

This place definitely gets 5 stars from my friends and I because of Jacob. We had a concert to go too and we needed to print our tickets. We were having a hard time and Jacob was patient with us and took the time to figure out different ways to help us get our tickets and get to the place we were going as quickly as possible. We enjoyed his amazing efforts and customer service . We demand a raise for Jacob !!! Thanks Jacob !!! read more

Great to have a local BIG business when you need lots of supplies, copies and business presentation items. I also love it when we need last minute items for school we can run right there. read more

This staples always has friendly service and my orders come on time! As a business owner I would recommend them. I have zero complaints and will continue to order from them. read more

I have found the Yucaipa Staples Store to be excellent in every respect. I often purchase ink and paper, but I have also purchased computers and most recently a tablet computer. The sales people were very kind and offered to help me with any questions. I also found the cashiers to keep the lines moving quickly, with a welcome smile when it was my turn. The floor is laid out in a manner that makes products easy to find. Also, the store is clean, including the restrooms. read more

This place is a great place to get supplies for school and any other office supplies needed. There are sometimes too long lines to checkout, but besides that everything else here is great read more

bad customer service. i went in during my lunch hour, just to scan some papers,copy machine was not working. i asked 2 different employees for help & none of them ever came to help me. i ended up leaving after 30min. read more

Customer services is very spotty at best depending on sales rep you ask for help. I asked the sales rep to look up what kind of toner I needed for my business fax machine. After he blew me off. I said look I need some customer service. Then he proceed to look and said we are out. I said can you please look and see when you will get more in or is there any in the back. He said there's some in the back. I said great can you go check. He told me no. Once again I said I need some customer service .....was there someone else that would that would help me. Another gentleman came to help me and I asked him to take the time to look in the back for the toner I needed because my business really needed the toner. Took that sales rep one minute. To give me the toner I needed. If I was not persistent I would've never got the toner I need. read more

Be nice if they were to answer a phone call. 15 minutes and no one could bother to answer. Nope. I'll go someplace else.

Some of the negative reviews are not Staples fault. It is illegal for them to copy someone else's copyrighted work. They could be sued for doing so. And you would not want someone else to copy and benefit from stealing work that you paid a lot of money for. So if you want to break the law, buy yourself a copier and do so in the privacy of your own home. Do not expect a hard working poorly paid service worker to break the law for you. I found the people that work the counters to be very helpful and kind and most actually care. Corporate does not return phone calls and until recently had poor large format machines. This should not in any way reflect on the great job the store employees attempt to do consistently. read more

Just left the print service counter. Attendant was rude andranting about how peopke wanted help from hef but she wasnt into it. customers sts duch a pain. read more

Regarding print center. Nothing but problems at this location. Never do they offer their services or specials , when printing one sided cards or invitations I was never told they can print them , cut them and they come with envelopes so instead when I send my pdf file to the print center they print 2 invites on one page and make me take them home to cut them . Not once did they offer the 25 cards for $19 already cut with envelopes. I live in Yucaipa down the street from this Staples , customer service in print center sucks , they need to take some classes on customer service they are rude and not helpful at all. They say they CANT do certain things and I go to the Staples in San Bernardino and they can .... ????? Why can one location do things and this location can't ??? Whatever San Bernardino store is doing to keep their employees up on their customer service skills they need to come to Yucaipa and teach them !!! read more

Well today was the straw that broke the camels back. Or more appropriately I won't be back. Ever. I really like the selection the company offers and use many of their products. Whoever is in charge of stores (maybe district manager level) needs to do a secret shopper for customer service at this location. 4 employees, 8 people in line and 1 register open. I tried really hard to be patience but after 20 minutes I gave up and was still 2 from the front. These weren't long expensive sales. Just a few things per person, no computers etc. I can't even count the number of times I watched the other employees walking around and wondering if anyone was going to take an interest in the line. This is sales right? Get them in and happily out again. This customer is very unhappy to say the least. Luckily for me there is another store in San Bernardino that gives great service!! read more

Staples has really stepped up their game! I'm so glad they changed their hours - they are much more convenient than they used to be. Everyone there is always so helpful when we come in. The copy print center is great! Every time I go, I get excellent service! Megan is so helpful and knowledgeable. She always goes out of her way to do an excellent job, even when they are unusually crowded or busy. I appreciate their personal touch. The employees there have always given me good service. They are kind and helpful. Thanks Staples for stepping up your game! read more

Always someone available to help. good review for this staples becuase of the awesome customer service!