Bad experience can't get no one to help. With three ladies working talking to one lady for a long period of time overlooking me as I stood in line kept telling me they'll be right with me other people walked in the store white people theyhelped them right away is terrible. read more

An important measure of a business's quality is how they handle it when things go wrong. I bought my new home's first printer here, but couldn't set it up completely because it wasn't reading one of the ink cartridges. Assuming it was a defective cartridge, I took it to the store for replacement. Same error, so I figured it must be the printer, and exchanged that too, and it finally worked after that. For both exchanges, I was treated like a reasonable person, not like I'm assumed to be a scammer. I didn't even need a receipt. read more

5 people in line and 2 registers open that were painfully slow. Not the first time that's happened here either. I'd rather watch my toenails grow. read more

Not happy with a recent experience. I took a coupon in for 5 free reams of paper after coupon and rebate, and am now finding I ended up paying $4.99 for the 5 reams of paper. Still a good deal, but not the coupon I turned into the store yesterday. They didn't give me a receipt (only via email) so I didn't notice until I got home, then when I called they proceeded to tell me that there is no free coupon after rebate in existence (As if I'm an idiot for not reading it properly). Further, I received a receipt via email for someone else's order in addition to mine. They have some new people who need to be trained better before putting them at the register. read more

Wow. I just needed college ruled paper. After searching for 5 minutes, we asked a cashier And with an annoyed look on her face she said check aisle 2. Couldn't find it. Another worker said check Aisle 3. Nothing. We got in line which we waited for 10 minutes with only one register open and asked the cashier to please go find us some college ruled paper. She called someone else to find it. After another person walked( as slowly as possible) to bring it to the front she just slapped it on the counter and walked off. I'm speechless at the rude customer service and how difficult it was to get some paper. Avoid this location until they hire happier people. read more

This place is an example of incompetent part timers and poor management. No job is done on time, employees procrastinate everything, and the manager can't care less. I would go nearby OfficeMax or a Staples located in PCH. Believe me folks, extra 4 minutes drive is really worth it. read more

Bunch of lamebrains....there was a circular in today's paper that they had the 2016 11x17 desk calendars for $6. However, when I got there no one could find them, nor did the cashier even have a copy of the ad from the paper. They had a similar item for $29.99. Ended up (disgustedly) going to Office Depot to buy one. read more

The customer service at this location is horrid. If you are just planning on getting one or two things, it is ok, but don't plan on returning anything!!! The manager is rude and the cashiers are so slow....would not recommend this location at all!! read more

I bought some folders here the other day. I got to the counter and the lady that was ringing me up and before paying told me one of the folders costs over a dollar while the others cost near fifty cents. It was nice of her to let me know. The staples here is always organized with friendly staff. I also come here to recycle ink cartridges. read more

If I could give no stars I would after my experience at the store tonight. Horrible customer service! The item I needed was out of reach and required a ladder. I walked around the neighboring aisles looking for an employee but ended up walking back up to the front of store to have the cashier call someone over to the aisle for me. Although she acknowledged me, nobody showed up. I don't even think she called anyone. After waiting a couple of mins, I went looking for an emp again and found two employees, one on a ladder stocking shelves and the other just standing talking with the other emp. I asked for help and the guy who was just standing there said he would be right over. Finally after a couple more mins longer, the emp who had been up on the ladder started down the aisle I was waiting at and was trying to maneuver the huge rolling ladder when another customer asked him a question and he told me to wait a min and proceeded to help them. After waiting a few more mins, I had waited long enough. As I was half way down the aisle heading for the exit, he went for the ladder again but it was too late.....I waited long enough. We just moved into a new office building and I needed a lot of office supplies but I will take my business elsewhere. read more

No. Just don't. Do yourself a favor and go to Office Depot on Hawthorne Blvd. instead. I placed an online order here and had it shipped to store. I waited 7 days and they never informed me my order was in, even though it arrived 1 day after I ordered it. I called and they said "unless you received an email saying it was delivered, we don't have it." They didn't even check. I called a second time because I tracked the order and it said it had been delivered the day after I ordered it. "Oops! Sorry about that!" they said. I said "Was anyone going to call me?" and she replied, "I think it was lost. Sorry." Needless to say, I won't be shopping here again. read more

Sooooo terrible!!!!! Such terrible service too. There were FOUR PEOPLE WORKING. ONE of them didn't know where ANYTHING was, the manager's excuse was "she just started working." The cashier claimed they had what we needed in stock so we spent half an hour looking where she POINTED US TO. The manager was very very unsatisfactory. This experience was just terrible. It's a shame I came here for 13 years straight. read more

What a waste of time this place is... !.. I took my printing needs into the store.. thinking this should be a 'slam-dunk'.. and went directly to the associates working in the print-lab.. this is where the mistake started.. FIrst.. the young gal .. started printing my multiple projects ( from a flash drive ).. and stapled them all together.. Second.. the young gal(s)... said.. all of the different files were all the same on my flash drive.. and couldn't get the machine to work.. Third.. I went back home.. and opened the flash drive files.. they were fine.. Forth.. . I went to Office Depot.. . and had the ninety plus pages printed and sorted and done with the help of the staff.. .in record time.. TADA ! Staples.. your staff seemed to be high on weed.. and lost a perfect customer.. one who had their program together... and paid in cash... what a circus of fools.. NEVER AGAIN.. . STAY CLEAR OF THIS BABOON INFESTED ZOO.. ! read more

I was very impressed with the service I received shipping a UPS package from the store last week. The price was competitive, the service was solid... I drove all the way down from Playa Del Rey because another shipper and another Staples couldn't get the job done for whatever reason. Thank you. read more

Great staples. Employees are helpful. Store is clean and has a large selection. I made a return there and they were friendly. Location is easy to get into and out of to get back to work. The day I went they were having a Kings Hockey team event so they must make efforts to be part of the community. read more

Average Staples. Large. Selection and inventory seemed good.

I came here to get some packing supplies and that's about it. It is not any different than any other office supply store (I do prefer Office Max). The employees were nice and checkout was quick. read more

When I first went in to the printing Dept. the lady stated she wasn't able to help me with a poster I needed. She was new it seemed.which was odd as they have done it for me in the past. So I left returned later that day with a way I thought I could do the poster myself. I had her print it out and attempted to do it myself and it looked horrible. It was for my best friends wedding shower that weekend. Anyways I went in again for the 3rd and the ladies there (Not the same ones)were AMAZING!!! literally mad up for any strife I had previously. I will be returning for future printing needs! read more

The store is well stocked with products, however, they do not have too many check out stands open so there always seeme to be a wait to pay.

This store is really good when you need to buy anything that is related to school supplies.

Outstanding Customer Service! Some of the best I've ever received anywhere. Was true for all 3 visits in past couple weeks so not a fluke either. Managers Opie & Ray were amazingly helpful & accommodating. Ray was also very patient. Bryan was good also. Equally helpful & friendly were Tatiana & George. Daisy was extremely nice & very patient & she's new! I asked all their names because I was SO impressed. Love the Price Match policy! Thank you everyone! I'm a happy new customer & I'll be back. read more

Worst customer service ever. Most workers at this particular location seemed to have an attitude problem. The other branch on PCH has a much better customer service. Will not be coming back here again. Avoid this location at all cost!! read more

Excellent buying experience! Greg was outstanding helping me select the proper printer for my needs.

I recently came to this location to have some invitations I designed printed out. Rachelle (I hope I spelled it right) was super sweet and very helpful in the printing process. The cards were not only finished within a day, they turned out beautiful! The cost was what was expected for the work done. I was impressed by the quality. read more

Clean store, nice staff- except for the printing center. They were extremely unhelpful regarding a simple question, and took no initiative to sell me A STAPLES product which I was ready to buy to print on. read more

Great customer service on a busy night. Thanks Bryan for quality service. Rachelle was a great help too getting some papers laminated. Keep it up. read more

This place is horrible! Every employee walking around and when you need help they look at each other to see if the other person will help you. Then you hear one employee talking to the other about another person not liking them. This place needs to learn customer service!!!!!! read more

Every time I come here the customer service is really great. They always have the printer inks I need and I don't have to hassle with looking for it. There's always someone asking for help. I use the print center for large projects and I have great results every time. read more

I like staple but this store has such a terrible customer service. Have you ever heard about an office supplies store that the customer service staff are not allowed to help you out using the copy machine and you must use it by yourself? Advice for dumb people who never used copy machine before, do not go there unless you are smart person. Welcome to staple read more

Staples store on PCH in Torrance. I went in to print out two documents from emails at 4:45. Apparently this store had decided to close over four hours early. As I was reading directions etc., as I don't do this often, a rep came up and told me I needed to leave as they were closing early. I said I was almost done and continued. Then a beefy guy came towards me and said" if you don't leave I'm going to have to escort you out", which sounded like a threat. No I'm sorry, etc., in other words, absolutely no respect .Just get out. It went downhill from there. No explanation, just get out. I never write to corporation headquarters but I did this time. I got a fairly quick response from Toni Rines, Customer Relations Specialist, Office of the President . She apologized and said they would look into it. I followed up a week later after not hearing from her and was told the reason the store closed early was not shared with her. Really. As I said to her, if it was an emergency, I would be more inclined to ignore their employees extremely rude behavior, but apparently that doesn't matter to them. I didn't need details, just some respect. Got zero. Never been threatened for standing in a store before. I will not use their services even though they are convenient and I recommend you do the same. read more

Some of their deals are really good. If you buy your stuff on sale, they usually have really good promotions. I even bought a couple of things, then went on ebay and amazon and surprisingly it was cheaper than online. I've been coming here for several years now, the staff changes frequently, but sometimes some of their employee's look miserable and hating life. But you definitely can't beat the deals read more

Staples is just okay nothing great. Prices aren't bad. They mail out good coupons for savings. Problem is their customer service is nonexistent. Good luck trying to find a sales person to help you. And good luck in finding a cashier who can check you out in a decent amount of time. If you can't find what you're looking for you won't get any help. Their selection is good but the experience isn't. read more

The Manager (Ned) in Torrance California, Hawthorne Blvd is dishonest. They had at least 2 clearance Laptops in the back room which qualified for a Staples discount coupon. On Sunday 9-7-14, staff brought one out then said that it was not a clearance item, that it was a sale item. Later I called the store back and disputed their claim, but they said that it had just been sold. After I insisted and proved my case, they admitted it to be a clearance item. They found another in the back, put my name on it, and said that the manager would sell it to me on Monday. On Monday, they had the item but the manager told me that the coupon was a mistake, for Tablets only, and refused to apply it. On Tuesday I reached Staples Presidents Office Representative (Martha) who said that the coupon was good for PCs and Laptops and was still in effect. She called the manager (Ned) who said that he just sold it. Upon doing a deep online search I discovered that this same manager did the same thing to three different customers, telling each a different made-up reason such as it was only for Desktop PCs or Tablets only etc. The manager lies with impunity and then sells these items to those whom he favors. This is unprofessional, dishonest, and permanently damages Staples reputation. He should not be a retail manager. read more

yay! first to review this place! so, this is basically where i did my "back-to-school shopping" in my elementary, middle school years and let me tell you, go somewhere else! the place is packed with students during the first weeks of school. im glad that i don't have to go through that chaos again. but i still visit this place for some occasional necessities even though their customer service is horrible. the employees at the cash registers could care less about their customers. there is an office max just down a few blocks.. by best buy.. read more

I placed an online order to pick up at this store; it was supposed to be filled in an hour. I received an email confirming receipt of my order and was advised not to go to the store until I received another email that the order was ready for pick up -- 2 hours later, the 2nd email did not arrive. I called the store. After holding for 8 + minutes, Boz answers the phone, in an unprofessional manner, tells me he's sure my order isn't ready because the store is so busy. He puts me on hold and says, "the order is ready but, it needs to be processed." What does that mean? Give us 15 minutes, he said. So basically, your 1 hour pick up is really 2 hours or more. The manager picks up the phone, does not ID himself as such or offer his name. I told him of my long hold time and the order not being ready -- another bunch of excuses, then an "I'm sorry. Come pick it up we'll have it ready -- 4 hours later we have our 1 hour pick up....seriously? read more

We came to return an item at the register. Her name was Christen and she was very rude. She asked for id and arrogantly laughed after giving the our phone number. She did raised her voice and started talking to us like an idiot. Ultimately she wanted a drivers license but her method in asking for one was very unprofessional. It made the situation worse and made us flustered. Will not come back here again. Instead we will go to Joanne's or Walmart to get supplies. If you come here be prepared for rude cashier service. read more

not bad...still prefer office depot...if i received coupons here i'd come here since it's closer..

I have had several bad experiences here. First one was a cashier who was super mistaken about something on sale in their AD. She kept telling me I had to have an account and use some sort of points...but she was wrong. I had to stand there forever while she tried to look-up if I even had an account. This lady was so poorly trained it was painful. Recently I went in and nobody even greeted me. I stood by a cashier, then I stood by the copy and print center...waiting...lots of employees...still waiting...NOTHING. I had to ask which desk I should be at to recycle phones, because one of the employees had no idea. Way to train your staff Staples. Then I stood at the Tech desk while a male employee was talking to another female employee and ignoring me. He saw me several times and then went over to another desk. I turned and asked the cashier "is anybody working this desk here?", she said "yes, he is" and pointed to the male who had been ignoring me. Then another guy walked past me and the 2 started chatting and they proceeded to walk to the back of the store...That's when I walked out. The was once of the rudest experiences I have had when just simply trying to get any kind of help from an employee somewhere. This place is useless, I don't know why anybody comes to this store. read more

The employees here, though generally friendly, are disturbingly incompetent. They don't even know the products they sell. I was being helped by someone at one point, he supposedly left to go check if they had the item I needed in stock, then never came back to tell me what the results of his findings were. I waited for about 15 minutes then saw him in another aisle, restocking shelves. Wtf? read more

from an educator's standpoint, staples stores get it! they allow up to 30, yes 30(!) of an item on special vs their competitor who only allows 3, yes 3. their prices by far are the best, especially when it comes to school supplies! i was just at this particular store, and as crazy busy as they were, anthony helped me grab 3 more pencil sharpeners from their above storage. andrea has rung me up before, and just like the previous time, she was as friendly and cheerful as ever, even under the busy circumstances. i will definitely stay loyal to staples from now on. read more