I love Bruno and his shop. It's a local family-run business. Always a pleasure to get up there and send or return packages, reconnect with the family who's connected to the community. Great history of volunteering and contributing to the peninsula. read more

THE MALE SHOP! Zero stars. Seriously -- the WORST SERVICE ANYWHERE!!!!!!!!!!!!!!!! Look at my other reviews: almost all of them are five stars. But I save a special place for the zero-star shops, and this is one of them, Bruno. This place is comically awful. I've unfortunately had to come here a half-dozen times over the past 20 years, and it's been the worst customer service every single time. The owner used to keep absurd signs behind the counter mocking customers for asking "stupid" questions. One sign even had a comment about "shooting" people for asking "stupid questions." His wife and kids are actually fine. But the owner, Bruno, is not friendly at all. He specializes in customer disservice. Last week I had to drop off an overnight envelope and asked for a receipt. Reasonable request, right? High-priority overnight package, you'd like proof you handed it over? Not here. His response: "What, you don't trust us? Does a drop box give you a receipt?" Bruno, a drop box is a locked, tamper-resistant steel container. You think it's acceptable to toss people's time-critical, valuable packages into an open cardboard box that's kept on the customer side of the counter? Ever hear of something called "mail theft"? Your lack of package security is appalling. So no, I absolutely don't trust you. Every corporate FedEx and UPS location hands you a receipt at drop-off. Shame on you for refusing and giving me a hard time! The owner does not care about you. He's nasty, rude, and disrespectful -- a jerk in every sense. Read the other reviews; this isn't an anomaly. I wouldn't be surprised if there are some serious skeletons in that closet. If you're in the area, please go somewhere else. There's a very well-run UPS Store across the street. If you need a FedEx drop-off, do yourself a favor and find another location. Caveat emptor. read more

Worst service for mailing, worse than USPS! White haired older guy with glasses (I think his name is Bruno), an old fart was very rude and disrespectful in service. After scanning my package, he carelessly tossed it on the ground instead of a sorting bin (clearly marked USPS). Coming back to question about usps package(s), he argumentatively insisted it was FedEx but I had to tell him it was USPS. See picture and it clearly says 'USPS Ground Advantage Return'. I guess he can't read and does not care for any of the packages where they go! Then he was going to make me wait for a 'lesson', which I decided to leave without question. DO NOT DO ANY BUSINESS WITH THIS PLACE AND go directly to the carrier instead. USPS across the street has better service than this old guy. Stay far away! read more

I was there today , I needed notary service . The owner was the only person there . He made me wait for no reason , two other customers came and he was still sitting at his desk doing something , knowing that I'm waiting . To me , it was very strange and extremely unprofessional . I won't go back read more

If you get the white haired older guy, consider turning around. After talking to him (or rather him talking AT me) for a while, I took my business elsewhere. Got snippy real fast but it was his fault because instead of LISTENING to the customer he was assuming and talking over me. Then blaming me for nothing. Be nice to people and open up them ears. Just walked out and went to Fed Ex where I got AMAZING customer service. Life's too short. read more

Came here to drop off a prepaid package for FedEx. There was no wait, the man behind the counter was polite, and the process was smooth. The only weird thing was that I didn't see a parking lot, so not sure if there was one behind the building. I parked on the street in front of the shop, which was fine because there was plenty of space. read more

Not an honest business. I came here to get a live scan and was very disappointed with the experience. Their website clearly listed the fee as $25, but in person the owner tried to charge $40. Most locations charge $20-$25, and $40 is rare and unreasonable. When questioned, the owner insisted the money "doesn't even go to the business," which was misleading and unprofessional. If that were true, there would be no reason to charge above the listed price or have a business that does live scan to begin with. I later went to another notary and they mentioned that any charge they make goes straight to the business so further proving his claim false. I value honesty and professionalism, and unfortunately, this business showed neither. I will not be returning. read more

I like this place, always go here to mail things out, print or get a passport type picture, people were nice here I thought

Excellent mail shop. The owners and staff are very attentive and actually seem to care. I would trust my packaging with these guys for sure. Great attitude as well... read more

Super service, totally reliable. I've been entrusting sensitive mailings to this shop for years, without glitches. To the sensitive souls who write those weepy 1-star reviews: get a grip. It's a mail shop, not a charm school. read more

Looking at these reviews makes it obvious that there is a continued trend based around the attitude of the people who work here. For today's entry into their ongoing issues with customer service, I offer the following: The owner was thoughtful in calling to let me know that the two items I had dropped off had the same return label on them...however, that was where the kindness ended. He immediately said that I had photocopied them, and I shared that I printed what was emailed to me. That was the last line I said before he talked about how my packages would not be processed correctly and hung up. When I called back, he was at least honest that he had hung up on me...but he also honestly saw no problem with it. He expressed that I my one line response to him explaining that I had not photocopied them was argumentative and that "good" customers just say thank you and correct the problem. He is of course right that I could have expressed the immediate gratitude he was seeking instead of confusion as to how the problem even arose. He is also right to value people who perform exactly as desired. But it is an interesting approach to decide he no longer needs to engage with anyone who does not know the unwritten rules of comportment he so closely adheres to in his mind. This is a business that obviously knows they are the most convenient place to drop off packages and does not care that I have previously used them for all of their other paid services. The owner welcomes the Yelp reviews as a place for people to complain when they "think" they are right...It's a valid point. I think I am right that I should not be hung up on after a single line that does not meet his desired level of genuflecting. I "think" I am right when I say this is not the first time we have had issues with this location having an attitude about using them for returns instead of paying them for a shipping label. I "think" I am right that rather than getting as upset with the owner as I did, I should find a place that does not have a set list of which services they offer will yield good customer service and which ones they feel entitled to be rude about. Ultimately, if you are paying for something, you may have a better experience. I have not had issues for any transaction that required an exchange of funds (Including when they have charged me $1 to drop off a fed ex package with a prepaid label). But I would recommend saving yourself reaching the point of frustration that seems to come when asking them to do anything they advertise that does not cause you to pull out your wallet. read more

The staff at The Mail Shop was extremely kind in assisting me with color printed copies! I had already been to 2 other places in the area to request copies and they were unable to assist me. I randomly stopped at The Mail Shop and the staff was very fast & efficient in handling my request and the shop wasn't very busy. I will definitely return here for any shipping/office needs! Thank you! read more

I've known Burno and done business with him since 1994 when Arco was across the street and honestly him and his family have ALWAYS been awesome to me over the years, always honest, always very welcoming, always very warming and willing to help. His Daughter and Son at the front are just as amazing as he is and make the shop a real joy to visit. read more

The staff is professional and very helpful in recommending the best wY to ship a particiular Item. I highly recommend them. I am a longtime customer! Maureen Megowan read more

We are a small Business in PV, Sasha is always incredibly helpful when it comes to our printing and shipping needs!

44 years of being in business. This store clearly provides value and has customers continuing to support their business. The owner is very friendly and always willing to help. Congrats and here's to another 44 years... read more

Owner is unpleasant and rude. Don't come here. I will be driving off the hill to drop off any packages if needed. He's nice to those he knows but if he doesn't know you (aka. You don't have a mailbox and are not an existing paying customer, be prepared for horrible customer service.). He interrupted and cut me off repeatedly when I was trying to ask a question. I will take my business elsewhere. read more

I went to The Mail Shop to return some shoes I bought. I asked for a box and the woman at the desk suggested I bought a bag because it is at less cost. When I went to pay for the bag, my card wasn't working. The kind woman let me have the bag on the house. I appreciated her costumer service and kindness! She was very helpful. read more

Doesn't pack bicycles Have to go to a bicycle shop Would be better if someone there took a brief training on how to pack a bicycle read more

Don't bother. 3rd time I have been to this place and they will start scoffing at you the minute you walk in. Very rude grumpy old man. I know someone who owns a postal box here and they had a similar review, but I thought I would give them a shot anyway. If your fine with grumpy unhelpful people who enjoy power trips from working at a postal service shop, this place is for you! Lol! read more

The Mail Shop is one stop shop for all your mail and packaging needs!! They are very helpful and efficient And truly a gem in the neighborhood. read more

Unfriendly and rude staff. Bruno is very disrespectful to his customers and makes you feel unwelcome. Look for other options.

This place has everything you need including notary, passport photos, live scan fingerprinting (for those who need school clearance to volunteer). Super convenient one stop shop. The owner Bruno is super old school and can be gruff but I find it funny. He gets me out of there quickly so that's what's important to me! read more

Amazing fast service and friendly staff. Close to usps if you need to print a label or any other shipping materials

Very quick and very efficient with notary services. I appreciate that they have a notary there at all hours, so you don't have to make an appointment. read more

Sasha, the manager was very nice! Very helpful. Definitely would come here again for my packaging/ copying needs read more

The Mail Shop, Etc - Manager's card - Notaries Near Me - Rolling Hills Estates, California

Great service, owner is a pleasure, clean and professional not to mention fast service.

So rude to customers!!! Never ever would come here again. Tried to support local business but with attitude problems, and rude owner, I don't know who would come here. Its Sad...... read more

Came here to mail a package overseas and went with USPS. Paid a lot for mailing but after two weeks later was notified package was returned back. USPS was irresponsive and did not provide any reason why package was returned. Bruno, the owner resolved it very professionally by providing a refund and other options to further consider besides USPS. He was patient and reasonable in resolving this issue. I commend him with his great customer service and would highly recommend this place. read more

Very slow service and the man here is very rude. Him and his associate were very rude to an old man in his walker. So much so that other customers felt bad and went to help him out. They then proceeded with snarky and rude comments when I asked where the drop off box was rather. I don't know why they are so rude to their customers. If you want to ruin your day this is a great place to be! read more

FedEx stores are invariably professional and staffed with people who focus on excellent service, but not this location! This 40-year-old hodgepodge of a business is a family-run pseudo-FedEx drop-off franchise that has outlasted its useful lifetime. Several of the clerks have been arrogant to us and seem to be retired on the job. Several years ago, a package shipped from this store went missing and they were unhelpful in trying to trace its whereabouts. Just recently, I took a package in and asked for a receipt because I did not want a recurrence of my earlier lost-package-syndrome. The young man behind the counter replied "We don't give receipts." Since this was a pre-labeled FedEx return item, I persisted and he printed out a register receipt that included my tracking number. Today, I went in with 40-lb, six-foot-tall mirror (shown in the picture below) that was pre-labeled for FedEx return. A lady saw me struggling at the door and held it open for me. I leaned the package against their counter and a man somewhat younger than my 75 years said "what do you need?" I told him this large package in front of both of us was here for FedEx shipping. He asked if it was pre-labeled and I said "Yes." He nodded towards the sidewalk and said "Why don't you carry it out there and put it on the cart." Since he made no effort to scan my package, I knew he and his store were avoiding liability for the package they wanted me to leave on the sidewalk. and I was not about to leave my property on the street without a receipt or even a scan. When I told him they should move the package after processing it, he told me he didn't want to. I took my package instead to the FedEx location at Hawthorne near PCH. When I entered the store, a young man behind the counter saw me and said "Good Morning, would you like a receipt?" I was in and out in two minutes. What a difference! The Hawthorne store deserves five stars, but this Rolling Hills store barely deserves one star. The Mail Stop seems to think they have a lock on all FedEx shipping business for the Palos Verdes Peninsula and good service is unnecessary. I think it's worth driving a couple of extra miles. read more

The Mail Shop, Etc - 40-pound six-foot mirror - Notaries Near Me - Rolling Hills Estates, California

This mail office was very accommodating in terms of getting my papers printed. Their service was very quick and reliable, and they were very professional in their interactions with me. Highly recommend! read more

If you ever need photo printing The Mail Shop is the place to go. I needed some photos printed in urgency and Bruno saved the day. He went well over above & beyond to get the job done, I had just about 24 hrs to get 2 16 x20's done and he did it and pictures came out amazing. So grateful for him and his beautiful daughter who patiently waited and chatted with me while my husband arrived (because of course I left my wallet at home). I highly recommend this place, great customer service & very kind people. read more

The Mail Shop, Etc - 16 x 20 on matte paper. Excuse the glare from my lighting. - Notaries Near Me - Rolling Hills Estates, California

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always super nice and quick and can always answer any question i may have. would always recommend going here to ship anything as they make it sure easy and have everything prepared to help read more

Not sure if he is the owner or just a worker there, but I dropped off a prepaid Fedex package and the guy was extremely rude. He was very sarcastically saying "Good job. Good job". That is a terrible way to treat customers whether I bought anything or not. If you don't want prepaid Fedex packages dropped off then don't be in that business. I only occasionally have to do this, but every time it's the same kind of treatment. Don't do business here unless it's you only option. The UPS store in Peninsula Center is a much better option. If you have to do Fedex, find another place even if it's off the hill. read more

Everyone who works here is super nice efficient and helpful!! Always my go to for mailing everything. Thank you!

Friendly neighborhood hands-on help for all your shipping needs. Great resource for the COVID challenges of home businesses with unconventional packages and questions. read more

I stopped by to just drop off a package which it didn't even require signature. The owner (young lady) was chatting with her friend about a collage or some sort for good 5 minutes ignoring all the customers waiting to be helped. It seems her personal conversation was more important than helping "customers". I politely asked her if I can just leave the package there & she gave me a dirty look expressing her feeling that she wasn't happy about interrupting her conversation with her friend. Shipping centers are in service business & definitely this was a poor example of customer service. read more

They have done a terrific job of meeting my needs from shipping over 300 parcels from an exhibition throughout the US and Internationally, to any and all Amazon or Nespresso returns, normal mailing and Notarizing. They are family owned and local and I find them always delightful. read more

I came in person at first and was met with kind and friendly employees. However, when an issue came up and I called the store, I spoke with the owner Bruno and the conversation was less that ideal. I was told that this issue must be my fault, I was not given the opportunity to fully express what the issue even was, and I was berated and talked down to simply for trying to get my issue resolved. At no point did the owner allow me to fully express what the issue was. I'm upset at the customer service I received. I want to support local businesses; however, when a customer such as myself is met with such hostility and aggression, I can't support that as any person should be able to simply express what the issue even is without staff trying to be hurtful and make it personal. I ended up going to a different store entirely (and paying again) for the service I needed completed, but was done incorrectly the first time while at The Mail Shop. My experience was dehumanizing at best, and unfortunately I strongly discourage people from using this service. I hope The Mail Shop employees learn that berating customers can be extremely unprofessional and frankly- very hurtful. There is no reason or excuse for trying to make the customer feel like it's their fault simply because certain staff are unwilling to take accountability. read more