This is my go-to spot for Amazon returns, and judging by how busy it gets, I'm clearly not the only one! Despite the steady flow of customers, the staff is made up of familiar faces who are always friendly and efficient. Depending on the day and time, there's either no wait at all or, at most, about a 10-minute wait. The process is always smooth, and I appreciate how convenient and reliable this location has been for my return needs. Friendly service and an easy experience keep me coming back. read more

I love this UPS! The employees are friendly, helpful, and patient. They go the extra mile and help with the packaging where most places won't anymore. read more

I love this group of people--especially the girls. Easily my favorite UPS Store location! Quick, clean, & convenient location w/ easy drop off/pick up. I always leave w/ a smile & a shorter to-do list. Thank you & the fabulous manager that clearly makes it a wonderful place to work...the staff retention rate is actually insane‍ read more

Very helpful if you get one of the regular staff to help you. There is a female that might be a manager of sorts because I dont always see her. She can be a bit curt. The regular everyday staff is cool read more

What's going on with the internet? 2 Sundays in a row there has been no internet, this is a hugh inconvenience for me. Is this going to be an on going issue? Also, there is a young man that hasn't been in uniform like everyone else. Just wondering what's going on, i dont want to go to another store as I usually have a good experience here. Thank you read more

Came in on a Saturday to ask about a treadmill return, apparently I had to pack it myself then bring to UPS Store to return, I asked guy about packing guidelines as a box to pack it costs $150 I was told just put cardboard boxes together and bring it in which my amazing husband wrapped it for me then we come in on a Sunday and Melissa so graciously assisted us as I still was unsure if it was wrapped good enough, it was! This San Pedro UPS has very helpful service workers and need to be commended for their great service. read more

Kind, professional staff and efficient processing. The wait time is expected to fluctuate especially during the holidays and never exceeds 10-15mins. read more

Embarrassing behavior by staff: Walked into the UPS store on Monday 1/12 around 4pm to 2 staff members singing derogatory and inappropriate songs while laughing and ignoring customers. The two employees were a very tall heavy set white female and a short heavy set black female. They were singing and laughing and trying to get the cashiers to join in but the cashiers stayed composed and professional while trying to ignore their immature behavior. It was a very embarrassing scene for the two female employees to sing derogatory songs in front of customers instead of greeting and helping them. Poor service and shameful behavior represented at this location. It's important to retrain your employees! read more

I just wanted to say how much I appreciated Lyle's assistance with my returns yesterday. I had about 20 Amazon items to return for my 90-year old mother. Some of them were single package returns; some had 2-3 in a package. It was so overwhelming for me to figure out which barcode went with which item. Lyle was patient and so very helpful, getting me through all of the returns. I never could have done that on my own. He deserves a GOLD STAR or something! read more

I dropped off an Amazon return to my local UPS. Although, I had a very unpleasant visit with the store with one of the employees recently. I came in to drop off the return and the employe was talking on the phone. I don't think I'll ever be coming back to this store again the lady is very rude, I can't believe this shit. The manger here is always rude as a matter of fact, I'd rather have a Chinese restaurant here instead of this damn store read more

Very rude customer service. Went in for a super simple Amazon return and they were not only unable to help me but both workers were unhelpful and condescending. Won't come back to this location, 0 stars. read more

I am not a tech person so when I needed to return an item I purchased online, I went to this UPS store with no clue what to do. Patrice was very kind and patient, and helped me process my returned item. I am very grateful to Patrice, she was so pleasant and helpful. Definitely will give this store my business. read more

It was not my day, was really slow, yet Lyle was shining rays of patient kindness on me. It helped. Thank you, Lyle!

Usually good service. My only issue was that there wasn't any sign up front indicating that they were closed on Father's Day. The only sign up on the front window was their store hours that indicated that they are open on Sundays. I tried to visit the store twice that day thinking that they were temporarily closed for a break or something. Time wasted. read more

Highly recommend. Employees are always very helpful and patient when I have returns or shipping items.

The team here is always great. Sara, Eddy and Patrice (+the rest of them team the names escape me) are always nice and help me with whatever I need. My packages are always ontime, nothing is ever lost , damaged or stolen. read more

I really wanted to write this review for years now. The ladies here are extremely rude. Sooooo rude. I feel like also this store in particular tries to upsell everything. So dishonest. Every little item they try to penny pinch and make more $$$. Every time I ship something I feel like they add extra little inches to it or something to make the price go up. Even though I live locally to this location, I think moving forward I'd rather go to another location. I ship, return Amazon or pick up items from here and every time i come I dread it. They are all so rude besides the young men who work here. Please please change. read more

Every single time I've walked into this specific store to either retrieve a package or return a package I get attitude and sneers from the staff. I wear a USA flag on my shirt and they hate it. If they don't like their jobs, they should go and find something else to do. Or move out of the country. Horrible horrible people there! read more

5 stars because Joseph is AWESOME! On the phone and in person, Joseph, was kind and helpful. I was under a time crunch and he notarized paperwork so quickly!! He was on top of it and so fast that I had extra time. I would highly recommend Joseph for anyone who needs a notary. Thank you!!! read more

Very convenient to have this nearby. Easy drop off for Amazon returns. Website offers appointment times for notary services. Appreciate the excellent customer service. read more

The best Ups store ! friendly and so helpful ! Always making my day easier!! highly recommend .

Tried to ship my package. And then my package did not reach the destination. Someone reported it fraudulent. They did not refund me nor did fraud department call me back. Does not make sense if I showed the boy the box and he taped it up. Then wanna say it's fraudulent. Please refund me my package did not ship. It was returned to sender l. I need someone to call me with real answers and my refund read more

I came in last week to ship 3 packages to New York and one of the packages was instantly lost. The system shows as a label having been created, but UPS isn't in possession of the package. I sent all 3 packages together so I was hoping that this was an error in the system, but ultimately the missing package never arrived with the others that I sent that day. The only assistance that this UPS Store was able to offer was to file a claim, which if I ever receive a payout would be for a fraction of the cost of the contents of that missing package. That package was an essential part of a project that is going to cost me a lot of time and money to replace. read more

The ladies who were working today were extremely rude and condescending. Everyone in the store had an attitude and was on their phone/ reluctant to help. They also laughed about us in front of us. read more

Wow, what happened to customer service? I got no more than a grunt or two from one of the two women working there. Very curt. No personality. Sorry if I put you out for bringing in my business... You won't have to worry about it again. read more

I love this ups ​store. Customer Service is the best. Always greet you with a smile and they go above and beyond what you need.

When one goes to the UPS store, one may need help with packaging... which might include asking questions about boxes and/or sizes they have available. If you do, this isn't the store for you. Most certainly not if Patrice is working, she and her team won't help. Instead, they'll laugh at you for asking about a box and tell you that you're better off going to FedEx for help. Literally? Umm... At least they were honest?! They get a one star for that. I could do without being laughed at or treated like a subpar human though. Any company who has a Patrice working for them is in sick, sad, shape. read more

This is the busiest and also fastest UPS store I've ever been in. Scratch that, fastest and best shipping store I've ever been in of any brand. They had 5 employees working on a Wednesday afternoon. I was in, greeted, handled, and out faster than I imagined possible. It really takes the dread out of printing or shipping things. read more

Let me start with the good first. Lawerance has always got a cheerful disposition and offers help immediately. It is a clean store.and close by. That's it in the good The service ISED to be friendly and warm and no matter how busy they made you feel welcomed. Not anymore.... The girls there are rude, don't have a customer care nor a smile to share. Makes me never want to use this store. It made me feel in welcomed and left me cold. Go anywhere else if you want service. These people are not customer oriented. read more

Many wonderful people work at this location, but yesterday there was a "gentleman" on duty with dark hair and a thick mustache who accepted our two boxes when we arrived and threw each one into a shelf on the side behind the counter. Our boxes were marked fragile. Clearly marked. I thought of taking our boxes to another store. This was so concerning. I do not understand. UPS averted a strike and employees got raises. So, what is the problem? Who behaves that way at work? Maybe he was upset we came just before closing. I do not know. But this is no way to treat people or their possessions they intrust to UPS. This was very upsetting. read more

I never thought I'd review a UPS Store, but this store deserves it. This UPS Store has an All-star team. Seriously! I've been visiting this establishment for three years now. They're the Mastro's of UPS stores. The team is super knowledgeable, professional, and deal with problematic customers very well. Major kudos! read more

I would give it zero stars if I could. Shipped a package that never made the UPS truck. So where did my package mysteriously go ? Be careful if you use this service. I'm the second guy in a month with the package not making the UPS truck. In response to the owner I would install cameras in the store. My package never made the truck and still no call from Sara. 600.00 worth of merchandise gone. read more

This is one of my favorite stores to do my Amazon returns. There is usually no line and if there is one it's usually very short. The hours are reasonable and they have a dedicated person in front to help you in case there is a line. The associates are always very friendly which is a plus. They always say thank you and greet you when you walk up. I feel both acknowledged and appreciated as a customer. I've been coming here for years and the service is consistently 5 stars. Keep up the good work! read more

Good staff. Good work. Reasonable prices. Will pack for you. Conveniently located. An Amazon drop site. What more could you want? read more

I've gone there for years, employees are fast and friendly. But one new employee has a sourer attitude, ugh!

I called up to this location because i missed them when they came by my home, they told me, it would be up there after 1 tomorrow. surprise, surprise, they lied. Now i have to wait until Monday for my phone. read more

The UPS Store - Proof of me calling them. - Printing Services Near Me - San Pedro, California

I am a little surprised I have not reviewed this place before especially since it is my go to for amazon returns. But today I am here to discuss how cool Sara was to me when I needed a 3rd Passport photo as the first two where low quality and I could find no where else to do the job. First of all, traveling is my thang and in a way my business. Since the Pandemic started I have been in misery cancelling trip after trip. In June of 21 I went to renew my passport early hopping to sneak in an Aug/Sept trip before a huge trip in Jan of 22. I first went to Rite aide in Torrance for my photo and mailed it off pronto. The application came back rejected in July citing the photo as being flawed. I returned to the same rite aid to give them a chance to do right by me on 7/28. The second photo they provided me was over exposed and I knew it would also be rejected. Since rite aid's 1st awful photo already lost me a full month, and since the passport office was reportedly extremely backed up due to covid, I was not going to trust them again with the bad second photo. I started to panic. This is my 4th passport and I have never had any issues prior. I looked online and noticed AAA on Western did passport photos so I drove there and their camera was broken. :( I then drove to CVS as that is where I got my photo 10 years ago and they no longer did them :( and they referred me to the nearby UPS. Before I went there I called to be sure and was happy they actually picked up the phone! Rite aide and CVS never do! I also noticed they had a 15% off deal so that was cool too. I arrived in the afternoon and as usual parking was EASY. The opposite of Fed ex across the street which everyone knows is a nightmare! I got in the store fast and Sara took care of me. I was a nervous wreck because I really wanted to get the application in the mail today and not knowing what was wrong w the photo before, I kinda felt helpless.. Sara was really nice and took several photos for me and they where clearly better than the ones I had previously taken. She endured me spazing and listened to the fact that I felt the rite aide photos where also too big and I wanted her to try and lean on the smaller size because your head must be a specific size to fit on the passport. I showed her my successful passport photo from 10 years ago with a much smaller head than the rite aid ones. It was really important. I did not care what I looked like. But I noticed Sara did and took the time to print two sets so I could choose the most attractive one and she generously let me take them both. Anyway, it was a nice experience which i needed as I was really stressed having run around all day.. I mailed my renewal application for the second time that afternoon then went home and made a 5 o'clock cocktail. :) In addition to this, I do need to say that this UPS office makes online returns effortless. You go in and you are out w a receipt in under 1 minute. Everyone is friendly, they tape stuff up, and never throw a fit about your package not being up to par. No drama or tude like I consistently get w Fed Ex across the street. And UPS does not have a dangerous parking lot with people driving the wrong way toward you and fed ex trucks blocking the road. . Yeah UPS! read more

Quick and efficient. Came in to get a document notarized. Walked in, was greeted and helped right away. I can't speak on their shipping or packing services. Within 5 minutes I paid and got exactly what I needed from them. Highly recommend if you're needing something quickly notarized. Fee was reasonable and on par with pricing from other places I called. Will return again. read more

Five stars for customer service Patrice was so nice and helpful I understand people can have a bad day and when I came in the first lady told me it wouldn't be possible to return some thing and I would have to go home and redo it on the computer. Patrice was able to help me get my item returned to Amazon and made my day a lot simpler I didn't have to drive in to Torrance to go to Kohl's. Thank you so much excellent customer service and the other lady should switch to decaf she's grumpy read more

Convenient, close, (at least to me), and fairly efficient staff. I typically only use them when returning items, (Amazon purchases, Direct TV receivers, etc), lol. That said, there have been a few times when I've had to ship my own items and their prices are reasonable. Parking lot is shared with multiple other businesses and can be challenging. read more