Oh my goodness! What a wonderful staff and Adria was so helpful and lovely Highly recommend and appreciate

Worst customer service ever Horrible horrible awful Never ever go here again Ever - worst read more

The UPS Store - UPS Store - WORSR T CUSTOMER SERVICE EVER Disgusting, bad humans - would absolutely never go to this store again, ever - Printing Services Near Me - Ste E Rolling Hills Estates, California

I go to UPS almost every day to drop off several packages for my office. I usually visit another UPS location and have never had any problems there. Because this location opens an hour earlier, I decided to give it a try. Unfortunately, this will be my first and last visit. I arrived at approximately 8:00 a.m. on Thursday. The employee wearing a black mask was extremely rude and had a very unpleasant attitude toward me. His behavior was unprofessional and made me feel unwelcome as a customer. I will continue using my usual UPS location, where I receive much better customer service. This is not the only UPS location in the area, and employees should understand that customers have other options. read more

I've typically had positive experiences here. Been going for years. The owner is especially helpful and professional, but I didn't see him today... I'm hopeful today's experience was a one-off, with a rude worker, who was unprofessional. When I entered, the workers were chatting and sitting on the desk, and it seemed like a burden that I was an Amazon return and not just a drop off, as others were doing near me. When trying to explain the variety of return codes I had, I was interrupted multiple times and treated as if I didn't know what I was speaking about. All the while, I wasn't permitted to complete my explanation nor question. It was uncharacteristic for this store and an Unfortunate experience - I'll consider a transition to doing Amazon returns at Whole Foods read more

The UPS Store - Store front - Printing Services Near Me - Ste E Rolling Hills Estates, California

We always drop our Amazon returns there. They are always friendly and helpful. We had to notarize some important documents and Chad did an excellent job for us. He is always helpful when I've dropped off packages to return. He has a great customer focused attitude and is very efficient and professional. read more

Chad was extremely helpful, efficient, and professional when helping me. Highly recommend this location!

Had an unusually bad experience here today. There was some debate with the associate about how my parcel should be packaged which was resolved but when I asked for help with a little bit of tape on the ends of a small box I was told "you can do that". I asked them to clarify and they said I should have done that. I then asked for my parcel back to take somewhere else and was refused because I had already accepted the shipping receipt. My prior experiences here were all good but this was a big disappointment. I didn't argue further as there was a line of people waiting but I am nervous about the handling of my parcel. We will see how it goes. I don't expect to do business here again. It's a shame. read more

Their customer service is no. 1. I try to use their services as much as possible. Their location is so convenient and I usually get my job done quickly at this place. read more

Just terrible and arrogant attitude. I called to verify that a Notary Public would be available. I arrived 10 minutes before the time I was told that the Notary leaves each day. The person at the desk told me the Notary leaves 15 minutes before the time I was told. Therefor, no service. Skip this place!! read more

I want to update my earlier 1 star review. I left it after a negative interaction with one of the young employees, and I kept it up for several days because I was upset. Art went out of his way to reach out, understand what happened, and make things right. He spoke with the staff member involved, who acknowledged the mistake and apologized. I truly appreciate the hard work everyone at this store puts in, including the staff member who had the difficult interaction with me. My husband and I believe in supporting local businesses, and we do not wish anything negative for anyone. I hope the upcoming holiday season goes smoothly for Art and his whole team, especially with the busy UPS shipping rush. Wishing you all a very happy holiday season. . read more

This UPS store is a treasure to the community. Art, Eric and Team, went out of their way to help me manage the cost of a package to Singapore, on a day when the shop was slammed with people, and the queue was out the door. I've been coming here a few years now. Every interaction has been one of kindness and consideration, even during the Covid years. My go-to, hands down! So glad they are part of the community up here on the hill. read more

They are super friendly and helpful. They provide advice on the best way to pack and ship your items.

Can't say enough about this UPS Store. Compared to Riviera in Redondo, I always come here. They're welcoming, quick and always print pre-paid labels at no charge--unlike so many others (looking at you Riviera). You've got my business! read more

I'm at this ups store a lot. Printing, shredding, photos, Amazon returns, etc. They're great especially Chad. Printing is quick and cheap, Amazon returns easy, shredding is cheaper than the ups store off the hill. Always friendly and great music to boot. read more

The very best. Every interaction there is with a smile. The employees are so helpful and friendly. They are patient and kind. I love the customer service there and this will always be my preferred location for my personal and business needs. Thank you! read more

This location is amazing! I was so needy when it came to everything I had to get done! Even though I was a pain, not one person gave me an attitude or made me feel awkward! (Trust me, I would have deserved it considering all the help I required) So that being said, whomever runs this location should show appreciation to their employees Peter, Cassandra, Marilyn and Adira! I was super nosy and wrote down their names) They truly gave flawless customer service and I am sincerely grateful for the time, patience and effort given by each one of them! This is definitely my location now and will never go anywhere else! read more

Not too much to say. Great for what I need this location to be. A quick spot to drop off my Amazon returns :) Small and efficient location. The employees here have always been courteous and accommodating. Don't be intimidated by the lines as it moves quickly. Again small location. Haven't used they're shipping services but if needed, I wouldn't hesitate to do so here. They adjusted their hours so as of today 1/17/23, they're open at 8am which makes dropping things off early a breeze before headed to work. read more

Friendly employees who know what they are doing. They are very helpful and very courteous.

I have been coming here for years! I absolutely love Art, the owner, and his entire staff. I cannot even begin to say how courteous, sweet, helpful and polite everyone who works here is. I always look forward to picking up my mail and saying hi to everyone. Also, your boxes and items are packed and sealed to perfection! Highly, highly recommend!!! read more

Came here to get a notary public, and the process was relatively simple and quite fast. $15, sign some stuff, give a thumbprint, and I was out of there. Parking lot was quite packed on a Thursday afternoon though, but I found parking in the next section over. read more

Strange that the UPS store cannot fill out labels there. I had a shipment to Canada and they said you can't cover the duty. Which, I've done in the past at other stores. After pressing further, I asked if she didn't know how to do it or it wasn't possible. She called the manager, and the manager said it could be done, but I'd have to fill out a manual form. Normally going to a UPS store this is all handled by the agent. However this store doesn't have the knowledge nor capability. Unfortunately this is the only location in the city. I'll be going to the Torrance store from now on. Lame. read more

Good service, surprisingly good photo quality also. Staples ruined my order and UPS Store did a fine job!

I've been going to this UPS store for about six years. Everyone is always friendly and efficient. Recently, I decided to send a return package through the store using USPS. No fault of the store, the Post Office lost my package for seven weeks. I reached out to the store and the store manager Artin took care of everything. He checked in with me frequently and ultimately the post office found the package. The customer service received by Artin was uncommonly exceptional! I highly recommend this location!! read more

Always efficient, very nice, professional. Thank goodness for UPS because the post office is a nightmare!! So grateful for this team at this UPS store. read more

This UPS store is like most of the others, they provide a place to drop your shipments off in a quick and efficient manner. This location is convenient and is always staffed by helpful friendly people. The good thing about this location compared to other UPS shops in the area is that I have never seen it crowded, which is a nice thing. Meaning, you won't have to wait. Which is great! In terms of parking, they have s large lot just down the corridor from their front door, where there is always parking. Good place to get your shipments shipped. read more

The UPS Store - Printing Services Near Me - Ste E Rolling Hills Estates, California

I've done quite a lot of shipping here and I've also used their notary services. Super convenient, very nice and helpful folks. Never had any issues or problems. What more could you ask for? read more

Manager or supervisor was terrible. Won't ever come back again The lack of training or just had a bad day that she took it out on several customers read more

They would not let me use some tape to make sure my box is secure. Other than that all employees are quick and courteous. One star off for being busy all the time with 4, 5 people in line out the door. read more

This UPS store is great! The employees are all friendly and very helpful. I've had multiple packages for returns that I've brought in and each time the process is seamless and when I don't tape a box correctly they reassure me that they'll tape it up to ensure proper delivery of the package. 5 stars! read more

It just must have been a bad day... The gentlemen behind the counter was not very helpful. Your condescending attitude doesn't sit well with me or the lady behind me (who didn't speak English well.) All I wanted to do was return a few Amazon items and you made it feel like I was pulling teeth. Keep in mind, we don't know what the "Exact" procedures are from UPS, but we followed the Amazon instructions to the T. It's not my fault you don't have boxes to fit a rolled up 5x7 rug. As you saw, the package was delivered with wrapped plastic and a label. I'm not sure why you would need to box it. What if I just had refused the delivery? It would have been sent back just as it was delivered. Oh and by the way, the UPS Store on PCH took in my Amazon return with no hesitation. And I didn't even mention to him that you wouldn't take it because you didn't have a box big enough to fit the rugs. Funny how things work. And your rudeness to the lady behind me was uncalled for. Maybe you didn't realize that her English was tough to understand. I'm gonna chalk all of this up to a "Bad Day!" And I totally understand the difficulties with Customer Service Post Pandemic, but it doesn't give you the right to be rude to your customers. I sincerely wish Good Luck to your business now and in the future. read more

I don't leave many reviews on Yelp, but this place is exceptional, very helpful and accommodating. I usually come for printing services, and recently, I asked to have many pages printed and bound--but also scanned. When I returned to pick them up, I learned that the scanning was quite expensive. The clerk hadn't told me (but then, I hadn't asked). When I expressed reservations about the cost, the manager agreed to waive the scanning fee. So now I'm a permanent customer. read more

Over the past few months, I've had to come by several times for printing services and for notarizing a document today. Every time, no matter how busy they are, all the employees are so fast, hardworking, and very efficient. They are very nice and I am so glad to have this ups so close to my home! read more

By far my favorite UPS store! All the staff members are very friendly. Eric & Art know most of the clients by first name. No matter how busy it is, They have a smile on their face and they work diligently to get through the line. Awesome service every visit read more

I had the best experience at the UPS Store and would recommend this store to anybody in the area! I came in one afternoon needing a LiveScan fingerprinting service completed for my CPA license. I called beforehand to confirm their service hours, and they offer LiveScan from 10am-5pm daily! When I came in, Art made the process quick and easy. From setting up the machine to taking my prints, it took about 15 minutes total. He then assisted me in shipping off all of my licensing documents and was so patient in doing so, even as things were heating up in the shop. Like another reviewer mentioned, I never had been to a UPS store where the workers were nice, friendly, and actually wanted to help you...until I came here! This is the best store around for miles. Thanks Art for your help and awesome service. read more

I go to this ups all the time and always they are polite and respectful never had problems with any of them one time my over night package was not deliver on time and Art work very hard to get my money back and found the package read more

Always SO helpful and friendly. I mainly use their services for Amazon returns but recently had urgent need of notary services and...Terence?...really took care of me. Though it was late on a Friday afternoon it was time-sensitive and perhaps because I'm a regular client they accommodated me...I'll tell you I was very stressed and grateful. I'm here at least twice a month; they're always super-quick, competent and friendly. I'm so glad we have this business locally since so much more shopping is done online now...during lockdown I couldn't've done without these guys...THANK YOU ART, VIC and TEAM UPS!! read more

This UPS location is my more recent go-to for shipping after I moved from the Manhattan Beach area a few years back. In addition to your average consumer return needs (I need to stop shopping online while drinking wine), I frequent this UPS for my dad's business' shipping and return needs. I often deal with expensive shipments, sometimes worth thousands, so reliability and consistency is important to me/my dad, which is a big part of why I've stayed with this location. AND they will meticulously package items for you in preparation for shipping - I didn't even know that was a thing! Plus, the manager, Art, is very professional, always helpful and kind, and his team is fun and efficient. I always find myself chuckling when there, and it's nice that I have one less errand I find annoying. read more

I drop off all of my Amazon returns here without a problem. After waiting in the long line outside, it is a breeze and returns are fast and easy. They just scan the barcode from Amazon and package it and send it off themselves. I just wish there wasn't always a wait or a line to enter the store. Sometimes i have to wait 10 minutes to go inside. read more

Great UPS store very efficient! I always go here ! Thank you Eric for your help really appreciate it!

I have been going to this particular UPS location for four years now, and they are extremely kind, patient and helpful. It's amazing how many services they have fit into one little storefront - mail, package delivery and pickup, notary services, printing - and today, I discovered their paper shredder! The employees have been there for a long time and greet many customers by name. It's so nice to see this kind of service when I just don't even expect it anymore. read more