Probably the worst staples store ever. Submitted rush order for some bussines cards yesterday. Called today to see if they can be ready by 4pm. First I have been told I need to submit a "rushed order", so I had to go back cancel the current order just to find out there is nothing like a "rushed order" but just same day pick up. So I did it again (they had the same order int he first place), and called to confirm they recevided it. Asked if it can be done by 4pm latest. I have been told they will call me and it can be done by 4pm. 2:30 I call order is still not processed and they will call me when ready and are not sure when this will be, they will try by 4. Well guess what same day order should not take 2 days and on top of it they were super happy to cancel it. Culd have gone to FedEx and it would have been done within a few hours. Btw do not evwn try to call, 20 min hold time is the norm. read more

Staples Inc. recycling program is a joke! They ever ties one thing and do something totally different. Have been doing business with them for many years for office supplies and I am now going to change because they do not honor what they advertise! read more

Staples - Ink recycle program - Printing Services Near Me - Torrance, California

Went in on 9/27 to get some help in printing out word docs on some kind of poster board to serve as a sign. I was lucky enough to have Cecily helping me to price out different ways to print. Super friendly and knowledgeable. We found the solution which fit my budget. She printed them out and they looked great! read more

Very unprofessional,I would give zero stars if I could, I came to the store on April 17 then I came back on May 3 to get some business magnets cards,after a couple emails they called me saying that they were ready but they made them wrong, not what I asked for, so next they said " APOLOGIES FOR THE INCONVENIENCE WE LL MAKE THEM AGAIN AT NO COST"""" Like a month later I came back to the store and no luck then I came back again no luck then I came back and ask for the manager and same thing, it looks like they don't really care about Customer Service ...And it's been over three months now ,...I haven't got my business card and neither haven't got my money back yetNow I can only say one thing THIS PLACE REALLY SUCKS read more

Staples - Printing Services Near Me - Torrance, California

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I didn't even know these existed anymore, but went for my first time in years tonight. A good amount of customers there and the store was well stocked with supplies. I was particularly impressed with their customer service and how genuinely kind the employees were. I will definitely come again if I need office supplies and can't wait for Amazon prime shipping. read more

This store is POORLY RUN by a manager named RAY SABADO. He sold me an opened/damaged boxed item (hard drive) and when I discovered it after getting back at my office and called back to complain he said "we don't sell open boxes." RAY SABADO is a poor excuse for management because I don't know why he would fight my complaint and request to exchange. I simply can go online and request a return without hassle at STAPLES. I did. I came to believe this procedure is RAY SABADO's mode operandi to get rid of damaged opened items. I suppose he figures you purchase it in the store, get home or back at your office and discover it, then its late and inconvenient to return and then SABADO can simply say "we don't sell opened items." This smells of dishonesty, sleaze - shame on Staples for training this. Now I must go through the exchange process and return to his store and during the CORONA VIRUS pandemic which can be life threatening. Again I don't know why he would refuse to readily accept a return of an opened/damaged box. I simply went online, formally complained about him and requested a return from STAPLES for a opened/damaged product that RAY SABADO sold me. What a dummy. Go somewhere else and avoid Torrance Staples and its incompetent and arrogant manager RAY SABADO. read more

Horrible customer service. This place has very few customers in the store and I'm waiting 15 minutes before getting anyone to acknowledge me at the business card center. Need to teach employees to work more than one area. read more

They Sold me a defective computer desk, and didn't even help me while i was in the store to find a desk. One of the workers saw me in the store and walked the other way when I made eye contact with her for help. When i finally made it to the register for purchase, the young lady at the register jokingly told me that they "don't sale defective items to customers" after i inquired about the box having a hole in it, but when i got home to open the box, "some of the screws were broken, and in a ziplock bag". The wood was cracked and too damaged to even build. I feel extremely played and disappointed. read more

I am a photographer with Soon Photography and I was in need of some USB drives. I was greeted as soon as I walked in the door by Aaron and he inquired if I needed help looking for anything. Not only did he take me to the product he stayed with me and helped me make my decision. When I seemed hesitant about the product he gave alternative options which prevented me from comparing with other competitors. Based on this experience alone I will not bother to shop around. I will always keep Staples at the for front of my mind. I was checked out by Fashima and she carried on with the pleasant experience. read more

Staples - Printing Services Near Me - Torrance, California

Probably the most helpful place I've been to regarding recycling my old printer and buying a new one. I've called a few different places that I frequent and got little to no j formation and was even hung up on by someone! When I came here, Stephanie from Tech was incredibly helpful! She even pulled my old CPU apart to get my hard drive for me! Thanks for the great service. :) read more

I didn't think it was too bad. It had amazing prices, which I really value!! Some employees were very helpful, some not so much, but overall, I thought it was a pretty good Staples store, and I got some good deals, including free shipping on something I ordered in the store. read more

I brought in an $85 loose leaf textbook that needed spiral binding. It originally had 3 hole punches. They told me they would need to cut from the edges a bit to make holes for the new spirals. I left my textbook there and a few minutes later got a call that the holes were cutting through the letters. I appreciated the call and asked them to stop punching the holes. I went the next day to pick it up and when I got home I noticed that when they cut the pages they cut through MANY letters! Why wouldn't you test it out before cutting 500 pages? I can't even put it in a binder because they cut off the 3 holes on every page. 2 stars instead of 1 because I actually liked the woman who was helping me. She was kind and tried her best to save my textbook, I just don't think she was properly trained. read more

Lindsey at the Hawthorne Staples location just saved my life! I needed several work flyers printed last minute- just an hour before the store was closing. She told me on the phone that she'd be happy to help. I came right in, and had my flyers printed within 15min. She was such a lifesaver, and so personable the whole time! Nothing better than phenomenal customer service:) read more

I called in before I came to the staples and asked if they could scan some blue prints for me, they said they could. I even asked them to check again and I told them the size of the paper. They said yes they can. I came in and dropped it off, they told me they didn't know how to do it, but the person who did know how to scan a large blue print would be in later that day. I came in later that day and that person didn't know how to scan it either, Why couldn't you guys just tell me you didn't know how to do it? Instead of me wasting my time coming there twice.. The staff was friendly, But still being friendly doesn't matter because the reason I went there in the first place wasn't fulfilled. read more

This staples have the worst customer service, especially the fat lady and the highschool look-a-like assistant manager! I was just about to purchase a product on clearance and i needed their assistance since it was too big to put it in my car . My first thought was okay i will pick it up either in an hour or the next day morning. The assistant mangers response was sorry we r not holding anything for our customers . I thought that was wierd but i just brushed it off bc my next thought was fine i can disassemble the desk and take it . What was their answer?! Oh no we dont do that . F#€£ing liars! There were two staple workers disassembling a desk for a girl who parked right next to me literally just 8 mins ago!!! Dear staple owner, You need to fire the fat lady and the assistant worker who worked on june 30 evening shift. Bc they are losing ur business. They are rude and have no sales experience! Please hire people who are willing to make the customers experience "easy" (staples motto). read more

Sadly, this store has earned its low rating. I was going to send in a large copy job, but the person who I spoke to on the phone had no idea when it would get done. They were busy (but weren't when I arrived.) I was in a bit of a rush so I decided to go in and do it myself. I asked the girl at the copy area a question and she was rude with attitude. Fine. While doing the large job, I ran out of paper. I had to wait an extended time for help and when the guy finally came over to the copiers he helped the people who just walked up, not me. Of course the machine checked me out, mid job. I was annoyed, but waited. I told him it was out of paper, he opened the paper drawer and says "well that's the problem, you're out of paper." Hmm, you don't say. While I'm back to copying, the rude copy counter girl got into a verbal confrontation with a customer who wasn't having it, and said she'd have her relocated to another store. Suddenly, rude copy girl checked her attitude and apologized. Too little too late because the customer was still mad. Sometimes you just can't unring that bell. So, if it's slow and crappy service you're looking for, this is the place for you. read more

This is my first time rating shops, I give minus 5 point. Casher girl was so rude. I found mistake on a receipt after shopping there, the cashier scanned one item twice. I went back to the same cashier girl, told there's a mistake, she didn't admit first, as soon as she found the mistake she started chatting with another girl as if she is ignoring me, they were chatting, laughing, doing like school volunteer work.., no apologetic at all. read more

Let me get this off first - Anyone thinking of getting their Phone / Tablet cracked screen repaired here - PLEASE DO NOT! My wife's iPhone 6 had a fall and the screen was cracked on the lower end side of the phone. The display was fine - everything was working ship shape, but the phone had ungainly screen cracks at the bottom. While visiting Staples for a purchase she saw an advert for screen repair for $109 and decided to get it repaired. During repair, something went wrong and the store reps apologized profusely for "inconvenience" and mentioned they'd have to ship phone to somewhere to get corrected and it would take three working days for turnaround. My wife calls me and we then I ask if they gave loaner phones - to which they replied no. I asked them what was wrong with the phone, and they mentioned it had some issues with flickering now. Since it was Friday, we decided to give the phone on Monday so that she could have her phone back by the Thursday. We kept the phone as it is for the weekend and noticed a few things like - sudden and inadvertent screen responses (while she was on call, the call goes on facetime, or goes on mute automatically) and issues with screen blinking and blacking out. The phone was essentially very unstable and useless now. Before that, the everything was absolutely fine. Anyways we decide to give the phone and monday and hoped everything would be remedied. Well - the three days turned into 6 business days and we got our phone back only on Wednesday next week (This was last week - prior to 4th July weekend). The phone is essentially the SAME! It still has the SAME issues that we had before we gave the phone 6-7 days back! They did give something like a 1 year warranty on repair, but I really am not sure if we can keep on giving them the phone and expecting it to come back after couple of weeks. She absolutely hates the phone now and truly regrets going into Staples that day. We will be going today evening to speak to them, but I am really unsure what BS they will dish out. Now, at this juncture we really just want a replacement (even if its refurbished) phone which can be same spec. Lesson learned the hard way - use Apple store for any iPhone repairs. Their (Apple's) customer service has been exemplary (at least to us!) and I am sure they would have gotten us a replacement phone instead of having us running around for days and days. TL;DR - Wifey went into Staples for screen replacement for an otherwise perfectly functional iPhone, came back with severe touchscreen issues. Staples had her iPhone shipped to repair but it came back (after quite a bit of delay) with the SAME issues. Next Steps - will go tonight and see what they say - will report back here. Not Happy. At all. read more

In general I really like this store. And in general I really like the Staples store warranty on electronics. HOWEVER... When you buy the warranty, you are NOT necessarily buying the full 1-year coverage, 2-year coverage, etc. Instead you are buying the option to get it replaced ONCE if that's what need be. I returned my HP OfficeJet 4620 when it broke 10 months after I bought it along with a 1-year Staples warranty. I returned it, they replaced it, etc. However that was the END of my service plan. In my mind, I should have 2 months left in case something goes wrong with this one. Or, IF I had bought the 2-year warranty, I would feel that I should have 14 months left of coverage left. However that is not the case. I wanted continued coverage, so I bought a NEW warranty for an extra $18. That doesn't seem fair to me. I thought I was buying a fixed term of coverage. If you buy a car with a 10-year warranty, and the same thing breaks twice in that 10 years, they have to fix it twice! Not here... So it's not a TRUE 1-year, 2-year, etc. term. Other than that, the store is great and the staff is helpful. read more

This rating is for the Copy Center workers. They are always very helpful and willing to work with you when dropping off your copy items. I had a very large order for my classroom and I dealt with several Copy Center workers who were all extremely friendly and helpful. The male worker even loaded my order, which consisted of 5 large boxes, into my car for me. A week later, I got a thank you card with a coupon in the mail from the manager for my large purchase. Kudos for the Copy Center employees! FYI, they have a "Business" Staples Rewards, which gives you 10% off on all of your copy orders. I think you have to spend $1000 per year though. read more

Waiting for the font folder to be emailed. Girl working here tried to talk me into one of six options on the order form. Um, no, those won't work. Comic sans? Yeah, not professional for what I need. Previous time had the checkout girl continuously call me "hon" as she was working. Checkout girl looked college age at most. Odd feeling being so addressed by someone half my age. read more

Wish I had read the reviews here regarding the printing center prior to placing an order. Management was very helpful finding the items necessary for the binders I needed assembled in a very timely manner due to shipping necessities. Dropped off items at 11:30 with a guarantee they would be done at 12:30, long story short the time line kept getting longer and longer which ultimately completely threw off my timing for submitting my binders for shipping. Binders weren't ready until very late afternoon/evening. Lesson learned, I will take my printing business to other services which come through with their word and will limit my purchases at Staples for items I can attain immediately. Very disappointed. read more

I literally stopped by couple stores for graphic design they were outrageously expensive and couldn't get it done on time. It was last minute and in very short time I was able to get 1000 business with the quickness(2/3 hours) plus some simple graphics. OPIE helped me, and thanks to him I was able to save a lot of money, time, but most importantly he saved my day. Extremely kind, helpful, and knowledgeable, I will definitely be back to this staple! read more

Seriously wanted to buy a computer. Waited around for help. 2 guys were helping 1 couple pick out a shredder while I stood around. Both guys acknowledged me standing there. One said he would be right with me but once he finished with the couple he walkwd away. I hope the shredder was worth it since my $800.00 will be spent elsewhere. read more

Staples - Bad Customer Service - Printing Services Near Me - Torrance, California

Great customer service at the printing department. They are always so helpful with any printing, faxing, scanning and more, especially today when they assisted me with my fax which I had to send in a timely manner. I appreciate your excellent service !!!!!! read more

Worst customer service i have ever received! Went in here to get color copies at 99 cents per page and got 14 copies. Two presentation folders at $4 each. I had to bring one more folder because one of the two was dirty. Went to checkout and this guy specifically asked if i am getting 3 folders and i told him no, only two i am buying and he can return one that is dirty. After all this was done and when i got to LA area, i found it odd that i was charged more than $28. When i checked the receipt that monkey charged me for three folders. Even right after he asked if i am getting all three folders, and I specifically told him "no" right before he added up my bill. These incompetant brainless monkeys (even monkeys can count to 3 with training) cannot even count, 1, 2, 3. I called the store and told them this and all I got was that I need to come into the store to get money back. They want me to drive 30 miles to get $5 back? So I am getting punished for their incompetancy to do simple work? No wonder they are closing read more

I got my two realms of print papers in and out of the store very quickly. The single casher is pleasant.

Why couldn't we do a simple exchange when we are rewards members even though we didn't have our receipt.The manager had a negative attitude and didn't seem like she wanted to help us read more

I love going to this Staples to get school supplies. Now days the teachers want you to bring more than just paper pens and pencils. Teachers want you to bring hand wipes, antibacterial wipes, Kleenex along with special rulers, and graph paper. This staples has it all!!! The staff is very friendly and helped me find some of the items on the back to school list that I was looking for and at check out they gave me discounts for uniforms at JC Penney, and $5 off of my purchase, the cashier was nice and saw I had a lot of items and requested another cashier open to help other guests. I also didn't have to bring in my recycle bags which I had forgot in the car, she told me I didn't have to pay for bags, which I wish more companies would do if you spend a large amount of money or have a ton of things. Staples made back to school shopping easy and pain free today, for which I am very grateful. read more

Great customer service. Very smart and polite staff at the printing session. Licenea was patient and pleasant. She gave me all assistente needed in printing some marketing banners. Totally recommend. ;) read more

This is the worst office supply store I have ever been in. No customer service don't ever have exactly what I need ever I've been in there 3 months periodically and still they do not have what I need and they never asked me if I need any help or anything. read more

Three times I went to this store this week. I was going to purchase a computer and other equipment. Three times I approached a sales representative for help. Three times they said they would find somebody from the computer department to help me. Three times I waited 15 to 20 minutes without anybody ever coming to assist me. The only reason I went to the store three times is because I have a gift debit card that is only good for specific stores with Staples being one of the stores. Needless to say I took my business elsewhere and will not be returning. read more

This store was suppose to be sponsoring an event but it did not happen, I showed up and no one knew anything about and the uninterested front desk girl acted as if I was bothering her to get info on the event. She said she did not know anything about and did not offer to call someone in the store that might have known about it. I asked her to call another store to see if they were having the event or knew anything about it and she hesitated to do so. Her lack of customer service skills was upsetting to me as a staples customer. Wrote in to corporate who acted as if this incident could be isolated and said they would talk to management in the store about the way I was treated, but based on some of the other complaints and reviews nothing has changed and customer are still be ignored. Not impressed on how corporate handled my complaint. read more

Customers service is horrible, they promise one thing then do another. Once they get your money, you don't count.

Poor customer service. Failure to account for back-to-school shopper volume. Attendants simply wonder store & fail to offer clear guidance on product location or coupon availability as they appear to lack sufficient mgmt. training. On a positive note, mobile phone attendant was very helpful. read more

Bianca in the print & shipping department was very attentive to my emergency laminating needs & went above and beyond her duties to ensure my order was done correctly in an timely manner. Bianca was polite, honest, & had a beautiful smile that lit up the entire store. Staples management at this store need to give this girl a raise in my personal humble opinion!!!! We need more beautiful people like her in this world !!!! Thank you Bianca read more

I would like to thank Bianca for being a phenomenal worker! I came in and there was a long line for the printing department and there was only Bianca and another girl working. Bianca was able to work fast and provide excellent customer service to everyone of us. She's simply outstanding. What did upset me is that no one was willing to help her! I understand the workers in red shirts are in a different department, but if they see that she's running around and still has a long line, they can get off their ass and offer some help or ask if she needs anything! read more

I ordered a printer in the store about 2 months ago which I was suppose to receive it on Feb 20 after multiple calls at different dates and speaking to a rude guy who was working there in hawthorn Staples and making multiple Calls to their customer service I was promised on the phone by customer service that I would get the printer March 20 ,now the other day I received an email that they were not able to full fill the promise and they were going to pay me back with a check what a lousy store what a lousy customer service, now I have to wait for the check , by the way staples needs to train the young guys working there some manners few of them are rude , read more

5 star review for Andrew. He helped me find the chair I was looking for and even offered to build it himself and have it ready in less than 45 minutes. 30 minutes later he called me and voilà! It was ready to go, lookin classy and comfy as ever. Would of tipped but I know from working at staples before, he wasn't allowed to take tips so hopefully this A+++ review does justice. read more

I only went here because I had $30 in staples rewards from a prior purchase (I bought printer ink there a few months back and they had a promotion that I got $30 off - well, the catch is the $30 off comes as a 'reward' against a future purchase, not $30 off that purchase). I needed a USB stick and some headphones, the sales guy was very helpful and friendly - something you don't expect with all retail chains. I found what I needed and I'm ready to go. You see a bunch of workers in the store, but only one cashier. When it was my turn, I had to wait for them to fetch a manager (called 2x on the intercom) to get my merch from the safe (headphones, people...I'm not buying diamonds here). Seemed like I was at the register for 10 mins. read more