As a person who has worked in retail for 20+ years. It is always nice to see a store very well stocked, organized and clean. Everything is clearly labeled and priced. I can appreciate hard work when I see it. The staff is nice, welcoming and always helpful which completes the customer experience nicely. read more

This is for Staples Corporate... I'm so sad to see that Staples has the poor guy running around doing everything from checking on people at the copying station, doing checkouts, doing Amazon returns, and Party City balloons. 0 care for Amazon return customers. They checked out multiple people on Staples checkout and have no care for any returns. The associate at the front Monday 7/27/02~6:45pm and literally said they PRIORITIZE CHECKOUT people than returns. And on top of it, with the rush hour, there isn't anyone else there to help support the associate up front. Took 15 minutes and I was the first person in line. When I lined up, it was just me and someone behind. By the time I left at 7:00pm, there was 10 other people in line, with others who left because the line wasn't moving. Terrible if Amazon is going to use Staples are a return retailer. tldr: go somewhere else for Amazon returns. read more

Staples - Amazon Returns... 15 minutes and still no one here to help - Printing Services Near Me - Kearny Mesa, California

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Came here specifically for air endusters for my PC. I think it is outrageous that a single canister costs over 16 dollars. The quality of their other products seemed overpriced and not many of other products on the floor. Most of their products are on sale but mainly due to the fact they weren't selling. read more

Worst location to go to! Whoever manages this site needs to do better! First off, they need to start with employing new staff that actually want to work and help the customer. Every time I go in the employees have a bad attitude. They have no customer service and no communication skills. This was my last visit . Office Depot here I come! read more

The employees here are extremely rude. There is one guy in particular who gave so much attitude. The place was completely empty, so its not like he was slammed with customers. Aww poor guy has to greet the few people who enter and maybe blow up a couple balloons. Really pathetic. I'll be skipping this location permanently. read more

They're not kidding about the EASY button!!! I was able to Recycle my old printer, toner AND batteries. Then I found a great laptop for like $500 off and after applying all my recycling rewards and the $20 app reward I walked out with a high performance laptop for only $488! I'm stoked. Staples in store shopping has my loyalty. Special thanks to Ali and Bob the cashier. The best!!! Customer service is back!!! After years of being sad at the service at other places. I'm so happy!God bless this place. Truly a 'superstore'. read more

Staples - My new high performance laptop for under $500 - Printing Services Near Me - Kearny Mesa, California

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This is for corporate and not the store. This is the 3rd time I come to this store and there is one associate working Amazon returns, ups pickups, checkout and balloons checkout. Rush hours they need extra assistance and corporate needs to dish out a few more $$$ read more

This Staples store is always nearly empty when I visit. Indeed, physical locations are becoming a dying breed. But it's well staffed and offers a variety of services you may need including Amazon returns and electronics recycling, in addition to the merchandise they sell. They have a big parking lot but it's shared with the Mitsuwa Japanese market and a few popular restaurants so it can be hard to find parking on the weekends. read more

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This Staples always has very friendly and helpful staff that will assist you in all your needs. Great selection with well stocked merchandise line the shelves. Back corner of the store has awesome deals on items marked down for clearance. Parking lot is shared with others popular merchants/restaurants, so, parking can be difficult at popular times. And the parking stalls are sized for compact sized vehicles. read more

Absolutely terrible customer service. I've come here before and had a great experience so maybe it was just this lady having a bad day. I was here to return an Amazon package and I'm waiting in the area where I was directed to go to. The woman in the area lets me stand there for a good 5 minutes before saying "we don't have anyone so it's going to be a long wait." I asked what a long wait meant and she suggested I go to another staples or come back later. Very very very inconvenient and with all the employees in there, not a single person could help me? Quite ridiculous. read more

Amazing Customerservice from Kat. One bother me on all my expectations. A bunch of Amazon returns. She helped me out with every single return delivered was very professional very patient with me. She tolerated my crazy year and a half old daughter and she's meeting a professionalism and was extremely kind. Staples phenomenal customer service. read more

Still have not heard from the General Manager. So if you ever have an issue here; which you are likely to; you will never hear back from them read more

Overpriced and underwhelming experience at Staples. Long lines, disorganized store, and sales staff seemed more interested in hitting sales targets than helping customers. Wouldn't recommend for office supplies read more

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I've come to return Amazon packages here before and there never seems to be anyone at the counter. I don't know if they're understaffed or what but they should not advertise as an Amazon return if they don't have anyone to actually do it. read more

The whole staff was friendly and guided us to TSA Bob who is a wonderful person. He was informative and you can tell he loves his job. Thank you Bob! read more

Printing department is so helpful love all the people who work at this location so fast and helpful!

Employees seek generally annoyed to have customers. Also, parking can be a nightmare.

Add shows paper on sale. go to the store for 5 cases. They did not have the two options in the store but did have the really expensive ones. In my world that's a bait and switch. read more

Re: amazon return. The staff at the printing station at this Staples location are consistently rude and unhelpful. My partner and I have given them multiple chances, but every time we go in, we're either ignored or spoken to with an unnecessarily negative, dismissive tone. It's not just one bad day -- this has happened repeatedly, and we're tired of feeling like an inconvenience just for asking for basic service. We won't be returning to the store anymore. read more

Horrible experience. Second staples I went to as Amazon had sent me there to do a return. Employee coldly told me they have "system issues" and aren't doing Amazon returns. I told her they need to notify Amazon of this and she acted like she didn't care that I drove to a second staples to process a return. Terrible customer service and partnership with Amazon. read more

System was down for Amazon returns yesterday so I came back today. Stood in line waiting for someone. There was the usual girl at the printing station and instead of saying "I'll be right with you" she let me stand in line until I politely asked if someone would be able to help me with a return. I had 7 items to return but apparently only 5 returns allowed in 1 shipment. I'm okay with that but instead of leading me to other options I had to ask what my other return options were. This place and the customer service just sucks ass over here. read more

Stopped by this Staples today to drop off some Amazon packages. Instructions were pretty clear & there is a stand up display in the front of the store indicating where to go for returns. AC helped us out in the photo center, wrapping & scanning all the items. He also gave us two coupons on future orders! There weren't many people that were in the store which was nice because I was able to take my time going down each aisle. Every store associate asked if I needed help finding anything which was great. Parking is pretty easy & they share a parking lot with a ton of different stores! Easy to find & quality service. read more

Staples - Clear aisles - Printing Services Near Me - Kearny Mesa, California

I went to return an Amazon package because it said they would provide the packaging. I was returning a car cover in it carrying bag, but the person behind the counter, Jessica, informed me that my return was too big because even though it would easily fit in the box that was sitting there, she said she could not send only one thing back in the box??? Jessica told me that I would have to buy my own box. When I asked her for help to find one, she stated that because this was an Amazon return, she would not help me find anything or come out from behind the counter. I found a box the same as the one she would not use, paid $5 for the box and another employee helped me box and tape my return. Either Staples should quit taking Amazon returns, or get their act together. I did not spend any more time in the store because of this exceptionally poor service. read more

Needed to return an Amazon purchase, and unfortunately, Staples was the only place that these items could be returned to without a service charge. The guy working the returned printer. Aria was very rude. Didn't acknowledge me when I first got there. Then said hi and walked away. I had to ask if he was gonna help. And he said yeah I'm trying to put this box together. Didn't thank me or anything. After the exchange. I will try to avoid this staples for the rest of my life and use the one in Mission Valley. Where at least they're a little more decent employee seemed as if he hates his job and rather do anything, but be there. read more

Crazy how things have evolved and how many brick and mortar stores have closed in the last 10 years. I'm guilty to contributing to that because I tend to shop online. Prices are usually better, it is much more convenient, and it is quite easy (sometimes, too easy). Probably the only time I shop at a brick and mortar is when I need an item right away. This Staples is located right next to Mitsuwa. I came here because I needed something for school. The store is clean and it is very easy to find whatever it is that you may need. I found my presentation portfolio within a few minutes. I spent another 10 minutes looking around the store. I didn't really need anything else. I love technology, so I tend to look at laptops and electronics. I went to pay for my item and the cashier was friendly and personable. I'd definitely return if there was something I needed that Target or Walmart didn't have. Staples tends to be a tad bit pricier on certain items, but their selection is much better compared to Target and Walmart. 4 / 5 - Goods 4 / 5 - Service 4 / 5 - Cleanliness 3 / 5 - Price 4 / 5 - Overall (rounded up) read more

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They have a TSA pre check enrollment here !! You register on TSA's website and then finish the process at this Staples location. They're located in the very back (left hand side). The parking can be tight during peak hours as they share this shopping center with Mitsuwa and Starbucks. There was a Staples employee who greeted me upon entry and let the TSA guy know I was here for an appointment. The process was straight forward and seamless. I was done in about 15 minutes. I would recommend this TSA pre check location. read more

This review is only for their TSA Pre service: DO NOT COME HERE FOR TSA PRE! Please, save yourself a lot of trouble. First of all, they're supposed to open at 9am and they both showed up 10 min late with absolutely no cares given. Even with an appointment you will have to wait and most times lose the appointment. There were about 10 people with an appointment for 9:00 am? WHAT? Only one representative working at the time while the other is writing down names and discouraging you from staying if you're a walk-in. The young man has an "I hate my job" face 100% of the time. They'll ask to verify your document(s) but also how you're paying... and you MUST show the card or cash or whatever it is or else you will be told to return. Absolutely ridiculous. Please do not use this store for TSA pre unless it is 9 am and you're standing at the door since 8:30am. read more

I went to print papers from work and a young lady named Rihanna was very very kind and very helpful and very patient with me! I was editing them as they came out to ensure each one was perfect and she helped me through every step of the way. Big thank you to Rihanna!! read more

People that work at this store are the most uncaring people I have ever seen!! I drove 40 minutes to this place twice. One time I arrived at 4:50 PM for TSA pre check ( they told me it's too late even though my application and everything was complete)- OK I UNDERSTAND I WAS LATE. Today I went there again and drove a very long way to get there early at 4:20 PM. There was no one at the TSA station. I asked one of the workers if someone could pleases help me there and they said the person in charge of that area left early today due to personal reasons. I asked if there was another person that could help as I drove a long way to get here and they said no. I just find it crazy that this store has no backup person and just let people leave early...I will never go back to this store and not recommend it to anyone. Please do not go here for your TSA stuff as there will be no one to help you... read more

I had a problem with mounting my prints to the foam core. The issue was clear. Ali was able to credit my damaged posters and organise the new printing. Thanks for the extra effort!! read more

Staples - The weight is my product. - Printing Services Near Me - Kearny Mesa, California

Why didn't I find out about this location sooner. What a total lost, I never seen any Staples that had this highest level of customer service. Normally I would go to FedEx to get my stuffs printed out, costed me average of $1.45 per print, my size are 8.5x11 mostly, had to be mat finish. But here I came in and asked for the same print, this employee was so chill, he helped me thru everything in less than a minute, then I asked him how much did I owe him, he said nothing, wow. I had never seen someone being nice like this for a while. Thank you for making my night a little better after finding out my car got stolen this morning read more

Staples - Printing Services Near Me - Kearny Mesa, California

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I was walking around searching for a printer, wasn't really expecting any help, but Will saw and assisted me in finding the right one! Amazing service! Thanks Will! Will definitely be back for more items for my small business. read more

I had to fax documents today . The price is 2.19 per page . I think this should be disclosed on their price list. See picture. Very expensive. 12 pages cost me $25.80. I think for future reference I would download an app. read more

Staples - Prices per page as of 10/20/24. It does not say per page on the price list. You will find out after you put your card in. - Printing Services Near Me - Kearny Mesa, California

Don't accept Amazon returns. Their system is "not currently working". I walked in with my arms full and went directly to the Amazon return counter. A girl at the print center counter just looked at me and let me stand there. She didn't say anything. After waiting a while, I looked around a little bit. On the counter is a very bland unassuming sign on white paper with maybe 20something point font that says something to the effect effect of "not taking Amazon returns due to system error". They should train their employees to say something instead of letting a customer stand there for ten minutes and waste their time. read more

The employees that work for TSA pre-check here are really unprofessional and lack customer service skills (read: they lack HUMAN skills). If I wanted to be helped by a robot, I would seek that out. The employees were rude even though I was on time (actually early). They lack efficiency, regard for people's time, and professionalism. They live to clock in and clock out. Can't wait for robots to take over their jobs... I don't even feel bad for saying that. If those employees don't want to be there, why pay them? TSA is wasting their budgets but setting up in Staples. It's actually laughable. read more

The store on Sports Arean Bldv. in Midway District in San Diego is not good. Poor inventory, high staff turnover, vagrants outside. Recently went there and there was vomit outside in front of the door. Will not use this store again. read more

Made an appointment to get TSA pre-check at the Kearny Mesa location. Arrived 10 minutes early as instructed. The one person that responsible for completing the applications is not here yet. There is a line queued up. Whats the point of making an appointment if you have to wait? Going on 20 mins after the scheduled time, 4 people lined up all with appointment times now and the person still has not showed. update...Its now 40 mins past my appointment time and the line now has 7 people queued up. read more

This review is for their TSA pre-check and the employees: If I could give ZERO stars I would. Literally, the most awful service I have ever seen. There's 1 agent and 1 older gentleman writing down names. The gentlemen writing down names is the one who is in charge of discouraging anyone who walks up to stay. I shouldn't have to continue being berated about how "long this will take" and if I'm "sure I want to wait" like what? Not to mention the employees that are walking around do not want to be bothered whatsoever. Don't even attempt to ask a question. What a joke. This is why I shop online and why brick and mortar stores are on their way out.....poorly managed stores with disgruntled employees who treat the few customers that actually do come in, like crap. To say I won't ever return to this location is an understatement..... read more

I stopped in this Staples to pick up a copy of a tax program I needed to complete my taxes for the previous year. They had exactly what I needed and for a reasonable price give or take $5 compared to other places. I found it readily give it was displayed close to the front as you walk in the building. That was smart. Service at the register was quick and easy. The gent provided small talk and such and asked if I had everything that I needed. In and out, easy peasy.... read more

Staples - Printing Services Near Me - Kearny Mesa, California

*DO NOT BRING YOUR AMAZON RETURNS HERE* I have been dropping off my Amazon returns to Kohl's but have lately discovered that Staples is also taking returns. Since this location is more convenient for me than the Kohl's I used to go so I want to try it out. I would expect that the return experience is on par with that of Kohl's but the expectation just falls apart. Firstly, the staff is seemingly unwilling to help. Secondly, I was being told that they can't take the original Amazon packaging and I should take the item out to return with them? I have never needed to do that with Kohl's drop off service. Thirdly, they opened up my Amazon packaging and gave it back to me as they don't do recycling of the box. This is seriously the worst Amazon return experience I ever have. I will not use this location again. read more