I don't usually do this, but I want to applaud the store manager for the Staples in Garden Grove, 6816 Katella -Larry. I've had to make several purchases of small appliances for Pacifica High School's choir program... And Larry has been incredibly helpful and understanding. I know it's hard to be in management, but it is so encouraging when a manager in the community supports programs that motivate and educate our kids in ways that really matter. Volunteer choir mom, Laura Rea read more

Staples - Shipping Centers Near Me - Cypress, California

One star for the Manager LARRY. You are the one who SENDS your CUSTOMERS AWAY. After trying the Art Supply and Office Depot, we went to Staples today looking for some adhesive tapes. We did not know what they were called so we could only describe to LARRY what we needed. Without thinking, LARRY told us "no we don't have them". HE DIDN'T even offer to HELP at all. We were shocked by the treatment that we received. Guess what, one of the SALE ASSOCIATES KNEW EXACTLY WHAT WE NEEDED. He told us where to find it and WE FOUND DIFFERENT KINDS OF THEM ON AISLE 11. You will see a 5 star review of mine for him. SO, LARRY. IN CASE IF YOU STILL DO NOT KNOW WHAT AND WHERE THE TAPES ARE, THEY ARE ON AISLE 11. YOU ARE WELCOME. read more

If I could give 0 stars. Long story short: 12:30 pm I ordered a print online. 1:30 pm I go to pick it up, She can't find the order and asks for a confirmation number for which I had to drive back home to get due to technical difficulties . A series of unfortunate events happen : Running a stop sign/speeding ticket 2:05pm I get back to Staples flustered but with the confirmation numbers. She says " Oh where did you go? I found it" and passes the task off to the associate. 2:07pm I ask the associate " Can you please print it on cardstock" It says " But your order doesn't say cardstock." I reply "I Know, The website wasn't giving me the option, so I figured, when I get to the store, I will just ask the associate to correct the order for me. It says " That's a whole other order" I say " Yes" It says " So do you want me to make another order so it can print on cardstock?" I said "Please" It proceeds to work on the computer and creating the new order. 2:15pm It prints the paper and I make the transaction. As I pick up the paper there is Hand Sanitizer on the back. I ask for another copy. "Sure thing" It agrees to print another copy but first begins to search for towels and cleans the hand sanitizer off the table. "Hey how about I clean the table and you print my paper? I'm in a hurry and I've been trying to get this document since 1:30pm, help me help you" I exclaim. The manager walks over. 2:20pm "What is the matter" -Manager. It begin to explain the situation and I interrupt " Hey how about I explain the story and someone prints the paper or can we walk and talk this through I really need my document I'm suppose to be on the road" 2:30pm The Manager tries to print from one computer and as time is passing, she then goes to another computer to print. 2:37pm I then ask " Are you able to complete this order or should I go somewhere else?" Defensively, she says " The computer was frozen, I can't control that." I reply " I'm not frustrated because the computer is frozen, or because of something you can't control. I'm frustrated due to you not communicating to me the fact that the computer is frozen and the amount of time that has passed. "Oh its printing now. This computer works" 2:40pm I receive FINALLY my paper. "Would you like another copy? " -Manager "You know what? I'm good. But thank you for offering" FINAL EXIT There are so many moments in this scenario where the staff could have been proactive at creating a better experience or even making it better but the lack of initiative, communication, leadership skills, efficiency, courtesy and the list can continue was greatly disappointing. I will no longer be supporting Staples and I fixed my home printer so thank the heavens. read more

I was treatly rudely by general manager, Larry. I was told by an online agent I could return an online item at ANY Staples. Yet, this rude manager tells me they should not be telling me that. He ended up giving me a store credit. I had to raise my voice in order for him to issue the credit back to my card. I ended up asking him how was it my fault that an online agent told me I can return an item at any Staples? He argued with me and told me they shouldnt be telling me that. Worst customer service manager I ever delt with at an office supply store. I will not shop at that store ever again. read more

It is extremely infuriating to me that the restrooms have been closed since October of last year (possibly earlier) due to so-called "plumbing problems." Yesterday, I visited the store and the restrooms were still closed for the same reason with the same disgusting unprofessional-looking piece of cardboard announcing that there were "plumbing problems." It seems to me that they are purposely not fixing it. Suffice it to say, I shall not be buying my office supplies here again because shopping here is extremely inconvenient. read more

Want to hear the best deal I got for back to school? Actually since I don't go to school nowadays, it's pretty much the best deal I got for the year! Staples has a free backpack program every year. (2 thumbs up for them). Last year, I missed the backpack program where you buy any backpack and they would offer the rebate in the form of a debit card. Well this year, I didn't want to be the last person to know again so off I went! http://dealnews.com/Staples-All-backpacks-for-0-after-rebate-most-with-free-shipping-/380535.html This year, they were giving the money back in the form of staples gift cards. After the deal broke, they were immediately out online so I had to do a little investigating. Obviously, I was going to purchase a nice backpack, not your 12 year old, throw away ones. So I bought myself a Swiss Gear notebook backpack that retailed $75. http://www.amazon.com/gp/product/B000WQCYDI/ref=pd_lpo_k2_dp_sr_1?pf_rd_p=486539851&pf_rd_s=lpo-top-stripe-1&pf_rd_t=201&pf_rd_i=B000NONHYY&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=1W6P36N3QBGPK15DCCVM I armed myself with a 20% coupon so I basically got it for around $65 after tax. 4 weeks later, I received my gift card. To my surprise, it was loaded with $75! Hey, I just made $10! Well, actually I made $10 plus a backpack. Ok, here is where it gets kind of tricky. The week I got the gift card, it so happens that this Uniden phone system was on sale. http://www.staples.com/Uniden-(DECT1580-3)-DECT-6.0-Single-line-Cordless-Phone-with-2-Extra/product-nr_759402 It was basically $30 after rebates in the form of a debit card. I had also bought some HP photo paper that was $1 after rebate, also in the form of a debit card. I also bought 2 reams of copy paper that was $0.50, after rebate check. To make the deal sweeter, I had a $25 off of a $75 purchase. So basically, I am going to get back $30 in debit card + $12 in debit card + $8 in check. I have about $10 left on staples gift card. So all in all, it only cost me $5 for a phone system, a Swiss Gear backpack, 2 reams of paper, some glossy photo paper. Oh yeah, I did splurge $0.10 for a composition notebook. Pretty much the deal of the year! I think I'm going to be blacklisted from Staples. The staff here are friendly but they could use more back to school ads since it ran out when I got here. There is free wifi here as well in close vicinity to the store. Oh, one more thing. If you want to make the deal go even further, take the debit cards from Staples and go to your nearest REDBOX or Blockbuster kiosk and enter the free codes like "DVDONME" for redbox and look here for free codes compliments of coupondad http://www.coupondad.net/blog/blockbuster-express-free-rental-codes/ read more

Copy center extremely DISORGANIZED SLOW UNAPOLOGETIC I'll never give them any of my business again. I ordered on the staples site and paid for 4 hr express same day service. Placed my order at 10:20 A.M. Went to pick it up at 5:30 P.M. well... THEY COULDNT EVEN FIND MY ORDER....... They finally found a print out of my order after digging through piles of paper on the counter. I STOOD THERE FOR OVER AN HOUR waiting for my order to be completed........................ Apparently a man named ROBERTO was responsible for my order and I don't know how he missed my order in the first place but what infuriated me was WHILE HE WAS MAKING ME STAND THERE & WAIT FOR AN HOUR FOR SOMETHING I PAID EXTRA TO HAVE ON TIME (should have been done AT LEAST THREE HOURS BEFORE i arrived) ROBERTO DID NOT APOLOGIZE!! So i asked to speak to a manager and a copy center manager young blonde lady (heather? Not sure of her name) told Roberto to not ring up my order.. That's nowhere near proper compensation for an HOUR LOST IN FRUSTRATION. GO TO FEDEX KINKOS. DONT WASTE your unnecessary ENERGY/TIME/MONEY HERE. read more

DO NOT PRINT here, paid over $20 just to print SIX pages and they employees were inconsistent and didn't help for shit

Fail. Staff too interested in talking amongst themselves. No help offered even though I walked past at least 4 employees. Finally, to see just how bad they were, I lingered at a display in full view of staff, stared at them a few times, and not a hint of help. So you better know what you want and where to find it. I then left and had a better time next door at Bevmo. ! read more

They are out of their minds with these prices...especially when you can go across the street to Target (or any of the other stores in 5 mi radius) and grab same items for at least 50% less money. You either are using your corporate account or are just that out of touch. read more

Morgan who is on of the associates went out of his way to help make sure that I purchased the right ink for my printer! His dedication and determination to even go through my previous rewards membership purchases to verify the correct ink left me relieved and super excited that he was willing to be soooo helpful and because of associates like this is why I keep coming back and shopping at this particular company... Thanks Morgan you were a huge help!!! read more

I love this store, I do work here so it may seem like i'm biased but it doesn't change the fact that the staff here is incredible. We give our best efforts to accommodate every customer accordingly and as best as possible. Sherry is amazing and such a joy to work with, she really puts all of her customers first. Bryan is an excellent store manager, very courteous, knowledgable, and will not hesitate to do everything he can to make sure you are satisfied. Michael is a tech genius and can tell you everything you need to know about computers, printers, shredders, etc.. Lita is a sweetheart and will try to help you in any way possible. Lizbeth is an awesome associate and so courteous to everyone, her laugh is contagious! Julian is very patient, knowledgable, and great with customers, he'll make sure you are getting any type of print job done. Sarah is the brains of the copy center, she will do everything she can to get you what you need. Larry the General manager is really a great guy, he knows all the ins and outs of Staples like the back of his hand and makes sure his customers and associates are taken care of. We really do have such a great staff and even though we get really busy sometimes we try to make sure everyone is being helped or has been attended to and leaves Staples feeling good and assured that they made the right choice coming to this location. If there are ever any tips you guys think we should take into consideration then please let us know! We are constantly trying to improve and no better advice than from our customers! If you made it this far, thank you for reading :) -Will read more

Worst printing service ever. Never seen people who actively do not want to help people like this staff. Ok, it was busy, but they are so rude. I usually do not give bad reviews for businesses but the things I heard them saying to people on 12/21/2020 from 3:00pm - 5:00pm was just plain rude. I heard them tell one older gentleman "how are you asking me for help when you can't even find your file? Figure out how to find you file, then get in line." This was from a tall guy employee with a brown ponytail. When I first got there, I was asking the first short black-haired man how I can print something out and he goes "read the sign." I told him that I read it and I need my print resized so I thought I needed to talk to someone. He then said, "read the sign. It tells you everything." I go through the instructions on the sign only to finally figure out they can only resize behind the counter. So condescending and such attitude and, in the end, totally inaccurate. I would choose ANY other print shop besides this one. Last time I'm going there. read more

typical office store...if you can find Staples anymore...the only reason I still come here is because we bought a toner discount card once upon a time before they closed all the Staples. Good service and good prices. read more

This is one of the best staples i've ever been to. Sales people are really helpful and knowledgeable. They'll go out of their way to help you. The price are really reasonable. Better than best buy in most departments. They offer great rebates that are easily refunded. Huge Selection. It really is "easy" at this one. read more

Larry behind the counter told me that they were too busy to make 10 prints and I had to placed an order and wait 24 hrs because they were too busy, his attitude just cost the store 6,000 a year in sales that's how much my printing cost was for 2013. I went to office depot and they helped me right away read more

Staples - Shipping Centers Near Me - Cypress, California

I came in today after being quarantined way before the Covid-19 virus even came about. I had my mask and gloves on...very wary at the fact that I'm asian, with a mask, with gloves and Covid-19 virus going around; staffs members aren't even giving me a dirty look. I had a gentleman that jumped and immediately helped me look for printer ink with no hesitation whatsoever. Thank you sir!!! I proceeded to the cashier and she was a sweetheart!! She wasn't scared of me and helped me. She greeted me with a beautiful smile on her face. I actually had a dirty look, but none from the staffs, this was actually from the man standing in front of me. Btw...don't judge an asian wearing a mask and a glove. I did that to protect me from everyone else because not of Covid-19, but because I have an autoimmune disease and can't take any risks of being infected and going to the Dr or hospital. So again, thank you to everyone inside of Staples today for being so understanding, sweet and just being u guys!! U guys rock!!!! read more

I came in this evening to just print something, sign it, and scan it back to myself and Melissa H. In the Copy Center was amazing! She turned my entire day around! She went above and beyond her job duties, she was basically my therapist for however long the process took. Of course she was extremely knowledgeable and knew exactly what I needed done, but I feel like it's really difficult to find great customer service nowadays, and I guess I found where it's all been hiding, with Melissa at Staples in Cypress. Anyways, I just wanted to truly express my gratitude to Staples, and to Melissa for taking care of all of my needs, both copy related and otherwise. Thank you both for the smile I left with that I didn't have when I came in! That is priceless! read more

Nothin much to say about the place because it's like most other Staples I've been too. I just go here for whenever I'm in need of school materials or needing some organizing pieces for my home office. I do gotta say some things are pricey but they always have some of the best deals when the time is right. Awhile ago I was able to trade in my old broken shredder and get $50 off a new one which was cool. My new shredder even has a mood light =] read more

I was in there today at 10:00am and the staff at the "Copy And Print" Center were great !! Jordan helped me with some complicated copying. I was out by 10:30am and am very satisfied. Thank you Staples, for helping me meet a project deadline !! read more

If I could give zero stars, I would. Hands down the worst customer service I have ever encountered. Even after specifically asking about the printing capabilities, being laughed at and assured we were using the correct machine, we ended up wasting our time. Upon asking for a manager, we were offered zero help. Additionally, someone working in the copy department at Staples should likely be able to confidently answer basic questions about printing. read more

Really bad customer service. I walked in, and no one... NO ONE acknowledge me!! I needed to fax some paper work, and 2 girls at the copy and print center were just doing their own thing, I literally waited like 10 min, then I approached one saying " can you help me fax something?" Wow! Now I understand why this staples has so little stars ! Poor customer service ! read more

When I went it was very busy in the copy center. However, the team was great. Sarah is wonderful! She is professional, knowledgable, patient and kind (even when she has a rude customer which I witnessed). A young man Will was there helping out. I was impressed with his caring about the customers and that he spoke Spanish to an older Hispanic woman. That was great to see. Michael came in to help out for a minute and he was nice too. I happened to be there at a time when there were many people needing help with complicated orders, so it took longer than I expected. But when I saw how hard the team was working to take care of everyone, I was glad I waited. Kudos to this group of employees! read more

Waited around for 10 mins looking to buy a chair today. Had to ask the cashier for someone to be goes to assist. Finally when someone helped me they did not have the chair in stock. I asked if she could check to see which other stores had it in stock. When she found some I asked her if she could call and confirm. She said "you could call" at that point I realized I'm buying at the wrong place. read more

Really good customer service at this location. I got helped by 3 different associates and all three were so kind! I came in looking for canon toner, but couldn't find the one I needed, so I asked for assistance and was helped right away. One of the guys even helped me load the car! Truly blown away by such great customer service from Staples! read more

Basically you are held hostage because there aren't very many office supply stores anymore. I have been trying to get through to the store to find out if a small lamination job was complete before I drive to the store. I finally got through using the Tech Support option and the person who answered went to check for me. There used to be an option to reach the print area directly but I looks like that has gone away. I know that area is busy but there should be a way to reach someone somewhere without having to wait on the line for 15 minutes. read more

Wanted to give a shoutout to Julian! He really helped me out printing a TON of documents for my job. Totally went above and beyond while maintaining good customer service with other people who trickled in on a very slow Friday night. The staff as a whole was very friendly, and I will definitely be coming back in the future! read more

I can't believe this place tries to sell legal documents. Why? Went to the courthouse only to find out their document are a fraud. They'll throw out your case for documents that staples tries to sell you. Can I sue???????????????????????????????????????????????????????????????? Thanks for the no help Staples! Take your faulty documents off the market!!!! They're not legalllllllllll!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Came back because it's close. I was afraid I cannot oils have the same cashier that was so unhelpful last time. But fortunately, today there were two cashiers and it wasn't the person I had before. Thank you God. The man who helped was nice and very efficient. As late no I don't get the cashier I didn't like with the attitude, I'll come back here again. read more

Very very rude service people! No help whatsoever! And few minutes before closing they won't even help because they're "closing"! Lazy!

Went in to print, prices are ludicrously high (.49c/black and white page) and it charged my colored print prices for some pages that were only black and white. Additionally some of the pages printed out came out completely decompressed even though the file sizes were scaled to the page. For .49c/Page, clear printing shouldn't be an issue. Don't go here to print. read more

It's a good place to find some of your your basic office essentials, but they don't have a large selection of things in stock a lot of times. A lot of stuff they don't carry in stock, I wind up having to go to a different store further away. Overall friendly workers but need more stock and selection of different supplies. read more

Reading the other reviews below and could not agree more that the customer service is non existent... bad service does not describe how bad this store is... machines are broken and the staff is not helpful at all.. they have an excuse for everything and their response for any request is "you have to come back or wait, we are busy". I was in line for an hour to get copies and I did not see the two behind the counter move move than a time or two.. bad service... read more

I been to this location twice and the copy and print department has let me down in both occasions. They seem to only have one person which can't manage all the work. They give priority to the big orders which I understand but if I am just looking to have one little thing done I should be helped. read more

The only good thing was the fact I could pay for my copies at the copy machine. Customer service sucked. I was trying to mail a few things so the guy had me put my mailing info in the computer system and he walked off. Never came back. I was left standing there waiting and waiting. Then the other staff helped everyone else except me. Then some old ppl skipped me in line. Guess I was invisible today. Fuck it read more

Went here for a return the other day. The staff and manager, Bryan, were especially courteous. He went beyond his normal duties to help me return an item that was difficult to return. I just wanted to give credit where credit was due. read more

Friendly service , price matched an item that was 40 on shelf but 17$ online! We got a great deal! Thank you

Such a clean friendly location here always well stocked staff is helpful and sales are good they are sure to update your rewards information

I don't know what it is about office supply stores, but I find them so ! fascinating! I mean I really can look around for a bit at all the pens, pencils and desk organizers they have to offer. Ok, anyway! I stopped here for a badge holder. You know one of those things that you attach to your hip....? I had to buy another since my ANGELS one broke. =/ I found what I needed pretty quick with the help of some great Customer Service. I think that was the best part part....the guy was going on break but still took the time to help me. read more

I don't like the easy tech guys working at the register they don't know things and they don't really bother to look stuff up for you.