Been here twice and both times the employees make you feel like you are a bother and a child. They are rude and disrespectful with their dirty looks, talking behind your back and snarky comments. Upon bringing in 3 boxes and the one girl wanting to go home, she grabs the boxes and throws them on the ground. Not to mention the boxes say fragile. I asked her to please not throw them on the ground and she gave me a dirty look and says, " they will get tossed around even worse at the service center!" Then proceeds to throw my third and final box. Talk about disrespect! I guess this is what you have to look forward to now days as it relates to customer service at The UPS Store Garden Grove. My suggestion would be to go anywhere but here. I would imagine the post office up the street would be better service, which is not saying much. Best of luck. Ps - Monday June 22nd 620 PM, closing staff...Must be their A team. read more

The service here is phenomenal. I had to return some big items but my husband printed the return slip too small for the scanner to read so I ended up having to print there. It was going to be a $2 charge but Violet was kind enough to wave it for us this time. I've gone to this UPS a handful of times before and it has always been an easy and pleasant experience. It is officially my go to place for any shipping needs! read more

Came here to do a quick Amazon drop off. Located conveniently across the gym that I go to. It's in a huge plaza so plenty of parking. I walked in with my package and I was greeted by Sebastian. He was quick and polite taking care of my package. I guess I didn't pack it well and I didn't realize that Amazon says customer pack, but he took care of it for me. No charge and I really appreciated that because it would've sucked to have to go all the way home or buy a little bit of tape just to finish packing it. He explained the policy that other UPS stores follow but he said that it was no problem and he would take care of it and I thank him for that. It really saved me time and some money. Service like that for an Amazon return makes it super easy. Oh and The store is very clean and well lit. read more

I used to have a PO Box here I don't anymore I it was just a transitional thing while I was getting moved but during that time all of the young people that worked here were so sweet and so nice and so helpful I genuinely enjoyed coming in and interacting with them. I went in today and there's a whole new group of people working here and I needed help with the Amazon return machine and they said just follow the directions. There was no hello how are you there was no kindness at all coming from this establishment and I'm not coming back here I don't expect people to kiss my ass but I expect them to be polite and get off their butts and do their jobs. I hope the owner reads this read more

I feel like I practically live here with all the Amazon returns my wife is constantly dropping off. Depending on the return you can use the self service kiosk or a human employee. Either way is easy. Employees are very friendly and helpful if you need any supplies. Parking is plentiful. read more

Hands down the best UPS store I've visited. Staff is always friendly, helpful, and knowledgeable. The store is clean, organized, and a pleasure to visit. Makes shipping, printing , and making amazon returns hassle-free every time. A+++ read more

They were very kind and helpful, especially the young lady that took great care and assisting me.

Best ups store in OC. They are so nice here. They always go the extra mile and are ready to help.

I used to like this location but today I had a horrible experience. I went in to get a notarized copy of a document during my lunch break and was told to come back in the afternoon as the notaries were out which was fine. Then in the afternoon when I came back I requested the service only for the two employees to tell me I didn't do my proper research but to wait in the corner as they had the form I needed where I stood for 15-20 minutes as they then proceeded to ignore me and go through the rest of the customers in line behind me. Then once all the other customers were gone they brought the form out in front of me and told me I should have come with this already filled and explained the process and then explained because they explained the process they couldn't help me with the service. After dangling the form in front of me I asked if I could take it to a different location and they said no it is their form. And when I asked if they could make the copy of my document and get it notarized elsewhere they also said no. So if you need your documents printed and notarized and don't have a printer enjoy the great customer service here to get humiliated, have your time wasted, and get no printing services at a print shop! read more

The lazy employee at the counter made me use the kiosk for my Amazon returns instead of helping me when I went to the front counter, and there were no other customers in the store. He saw that one of my items was too big for the bags at the kiosk so he gave me a bigger bag and then told me to go do it myself. If the store is empty and I told you, I only had a few returns. Why not help a customer out when that's a service that you provide? read more

Sadly, my usually great experience at this store wasn't good today (approx 1pm, 2/19). Was dropping off a pre-labeled UPS box - asked the kid behind the counter where to drop it off. Without looking up from the project he was working on, he said "use the kiosk". So, I used the kiosk to process the shipment but still wasn't sure to drop the box. So, I asked the kid again and, again, without looking up, he said "in the slot". Well there are lots of "slots" in the UPS store but I finally realized there was a little slot to drop the box into back at the kiosk table. "This one"? I asked again - again, without looking up, he just nodded. At least I know the UPS kiosk drop-off process now, and self-taught! read more

Amazon dropoff is not received due to technical issue between Amazon and UPS store. Instead, they asked about my phone number, firstname, and LASTNAME. Why? DO NOT VISiT HERE until it is resolved. read more

Today, I went for a couple Amazon returns. This place is usually great. Wonderful customer service. Not today. Their customer service sucks. There were two guys behind the counter. I told them what I needed and one just pointed to the kiosk and basically said it needs to be done there. No offer of help/assistance. And there was more than one machine there; thank goodness I had been there a long time ago and at least remembered which machine to use. Again, no offer of assistance WHATSOEVER. Not even a, "Let me know if you need any help." Same when you need a label printed. They just say, "email it to us" and point to their email address. Again, no offer of assistance. I was able to make the one return, but I ended up walking out, out of pure frustration. I'll go to the one on Katella and Knott for my other return. They have better customer service. read more

Arrived soon after opening and the gentleman was kind, quick, efficient service! Took a matter of minutes to send a letter via UPS.

Located in the Vons plaza, a few doors left of Vons. TONS of parking; yes!! I have never had to wait for a return which is why I'm gladly giving them a 5 star review. All returns must be in a box, they'll tape and print the return but BYOB (box). You can buy new boxes at the store but I opted to come back instead of wasting a perfectly new box. So much faster and painless than the return at the Seal Beach Kohl's. I've bought stamps quickly in a pinch, the return process is phenomenal, & the customer service is top notch. Highly recommend if you live local. read more

The UPS Store - They sell stamps! Service pups; so cute!! - Shipping Centers Near Me - Garden Grove, California

I very dissatisfied with the way my packages were handled here. I visited this store today and was extremely disappointed by the level of service and employee training. After scanning pre-paid labels, the young girl repeatedly threw my packages onto the floor in front of me and made me concerned whether they were being properly scanned into the system and about the overall care of customer shipments. In other UPS locations I've used, packages are placed into bins or bags immediately after scanning, not dropped on the floor. I respectfully asked the employee to stop throwing my packages. Poor service received, I will not be using this UPS store again. read more

Visit this store for what I thought was a quick Amazon returns- but unfortunately it wasn't. The staff advised me he couldn't help me because the owner requires customers use their self system. Understandable, if the store was busy but no one was there the staff hovered over me as the printer jammed and insisted I keep using for 4 items. The staff was empathetic but emphasized repeatedly "sorry, the owner requires this now". read more

Brand new place and already know we are gonna be coming back. They saw us pull up and came out right away with a dolly to help us with our huge package. The staff are friendly and I loved their smiley face masks so much and was glad they were available for sale. Thanks, guys! And welcome to the neighborhood! read more

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The staff is always friendly and knowledgeable and very helpful. A very convenient location for my Amazon returns and other services. read more

If I could give Sebastian 100 stars, I would. He was more than helpful and did a great job managing the store when it was completely full and with the phone ringing non-stop. I'm sure the new Amazon returns self-kiosk is a learning curve for some, but I came in with my QR codes ready to go and the procedure was ridiculously easy. I also needed my fingerprints done and I am just very appreciative that Sebastian was able to handle everything in a very professional, friendly, and prompt manner. read more

The UPS Store - Shipping Centers Near Me - Garden Grove, California

Always go here to drop my packages off. Low wait times. Good service! They take Amazon packages too

Great customer service!! Very patient and helpful in looking at different options and costs for shipping items to a conference.

Not sure that they like working here. Neither me or the guy in front of me got any Acknowledgement n then when we got attention, they was no sense of value. They couldn't get what I needed done. Had to go to FedEx down the street on valley view n they took care of my order quickly read more

Phil takes pride in his business and it shows from him and his associates. Everyone always goes out of their way to help and greets you immediately and is happy to go above and beyond. One associate (didn't get his name) saw me struggling holding a box for an Amazon return and he ran out to close my trunk door and open the door for me. Thanks to Phil and his team! We appreciate you guys! read more

Can't say enough amazing things about west grove ups. To the store cleanliness to the amazing customer service. I've had a few print jobs done which were not only quick but higher quality. We recently had our passport pictures taken and just completed a few notaries. It's truly a one stop shop. Amazon returns are extremely easy and quick, much quicker than USPS. I Thank Philip and his team for always having a positive experience. Thank you. read more

The UPS Store - Super clean and inviting storefront - Shipping Centers Near Me - Garden Grove, California

Sebastian is super super helpful. I had a fingerprint livescan completed here that was incorrectly filled by the manager. When I came to get the error fixed, Sebastian did a phenomenal job and reestablished my confidence in this location. read more

I've been using this UPS location since it opened and have been extremely happy with the customer service and friendliness of the staff. Anything from notary services to Spectrum equipment returns have been handled in a professional and courteous manner. Hard to understand the negative reviews. read more

I stopped by this location to return electronic equipment to Spectrum. It was the easiest return I've ever made! The gentleman, who greeted me warmly the second I walked in, explained why the return was so easy and how the process would play out. After giving me my receipt, he asked if he could help with anything else, and invited me to come back for any of my shipping needs. Before leaving, I spoke with another employee who explained where they purchased the in-store fragrance machine. She highly recommended it and also showed me how it worked. All in all, it was a pleasant experience and I would recommend this shipping location to any and all that have packages needing shipping! read more

I usually don't have trouble dropping off packages here but I've come in twice and needed assistance and had a negative experience. The first time I wanted to purchase a large box. The price was outrageous for one box. Today, I was shipping a pre-paid package internationally via UPS. I had printed it at home and my printer automatically prints on both sides. I didn't think this would be a problem since it's all going in the plastic sleeve. Turns out it has to be in separate sheets. I said "can't you make a copy?" And he went off and made copies and came back and then charged me 90 cents. I mentioned it would have been nice to know he would charge me for that. I reach for a card to contact the owner, the guy tells me HE is the owner. I was not provided a receipt for my copy "purchase". I learned my lesson about printing copies at home, but I certainly don't recommend this establishment for anything besides drop off. It's no wonder the employee turnover is so incredibly high here. read more

These people are problem solvers! They have helped me with Amazon & Shein Returns, printing, copying, packaging and mailing. Plus, they are just nice people who clearly enjoy providing great customer service! Thanks for being awesome! read more

Have had issues in the past with delivery but overall quality customer service each time.

I stopped in to drop off some Amazon returns. I believe this UPS is new. As I entered, I had my baby with me and was greeted by a nice gentleman. He was super helpful as he saw my hands full. He scanned in my items and gave me a receipt and I was on my way! Great customer service at this location. And no wait! read more

Fast and efficient. Copies and notary services. Great place to go. Just far away for me. Otherwise excellent.

Normally this store is great. Employees are friendly and happy to help, hence the two stars Now the crappy part My child is doing a unit on Flat Stanley, if you don't know, it's a children's story about a kid who was "flattened" by a bulletin board that fell on him ‍ Anyway, since he's flat, his parents mail him to California on vacation and he has many other adventures. We decided to mail my child's "Flat Stanley" to my dad in WA. "Stanley" can fit in a regular priority mail type of envelope and he weighs only a few ounces, he's just a piece of thick cut paper. Since the project due date crept up on me, I needed Stanley to get to WA asap. On a Monday afternoon, I had already done a FedEx quote and it would have been 25 bucks to get him to WA by Wednesday afternoon. I was on my way to the FedEx Kinkos in Cypress when I thought why not just stop by the UPS Store and see what they can do, since it's closer anyway. Bad mistake! It was Monday at 1:18pm. The girl at the counter said that they could send it USPS Priority mail for me for $18.00. Sweet! That saves me an extra trip and a couple of dollars, so I told her we'd go ahead and do that. She gave me the receipt, tracking number and estimated date of delivery. Unfortunately, the UPS Store didn't even create a label for it until 9:31 PM that night and didn't get it to USPS until 11:30am, 22 hours later. I understand that after that it is out of their hands, but why did they sit on it for almost 24 hours?!?! Well, needless the say, by the time USPS received and processed it, the new delivery date was now Friday afternoon, which will now make my dad have to pay and arm and a leg for overnight shipping or have my 8 year old son's project be late In hindsight , I should have just gone over to the post office in the same shopping center. I live in a different neighborhood/city, so I forgot it was there ‍. Having said that, I will not trust this store to promptly ship anything again read more

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If you're looking to ship some thing and want to be treated like a human being go to the store on Valleyview next to Vons they're happy to help very knowledgeable and just plain very nice people. I didn't know shipping an item could be such a good experience. thanks guys. Keith Miles Garden, Grove read more

Excellent place fast and easy in and out in just seconds. Never thought it was so easy to return drop off.

This location is fantastic! Philip was so great at helping us get some banners printed and designed for our company's event on September 9th. He had it planned, printed, and ready for us to pick it up in less than two weeks. Their customer service is outstanding, and Philip was great! read more

I was helped by Wilson today. He was the most pleasant and efficient employee I have ever encountered at a UPS store. I will definitely be returning! Thank you for your help Wilson! read more

Iif I could give a 10/5 star review, I would. Juan Salgado with UPS was driving to drop a package off to a neighbor while I was walking the dog and he stopped to ask her/ help move an unrelated package into the garage. All faith in humanity is restored thanks to people like Juan. We will be shipping with UPS now exclusively thanks to him. read more

I truly can't thank this UPS location enough. I had a serious conflict with a package that was sent out, but thanks to the amazing staff it was resolved. There were multiple times I was contacted by this location to reassure and confirm that my problem was being handled. Thank you so much Madilyn and Philip. You guys are astounding! So happy this location is 5 mins away from my house. The best location I've ever been to! read more