Food: 4/5
Service: hmm/5
Atmosphere: 5/5
Food was decent -- I got a cheeseburger with fries and my partner got a chicken sandwich with fries. The patty was cooked thoroughly and still tender, buns were puffy and nice. The cheese felt a bit thin. I also ended up getting a garden salad with no red onion. Ingredients were overall fresh and the veggies were crisp.
What I'm not sure about is how the order went -- I ordered "cheeseburger with no lettuce", and somehow that got misconstrued into a cheeseburger with nothing BUT the patty with cheese and still including lettuce. I don't know how "no lettuce" could possibly sound like "only lettuce" (and if someone had said that to me, I'd definitely be clarifying they meant "none of the veggies except lettuce?") nor could "no lettuce" possibly sound like "no tomatoes, onions, pickles, but keep the lettuce".
I initially thought that was just how they made their cheeseburgers, and that they'd forgotten to take the lettuce out. I thought, okay, fine, it's easy enough to take the lettuce out. Only halfway through eating did I start thinking about it a little more (yes, I was quite hungry) and realize my partner had tomatoes and other things in their chicken sandwich, and even if these are two different orders, why would they have made the cheeseburger so minimal?
The service was initially courteous about explaining off the bat which water bottle we were getting if we chose the tall water and that there's already a 17% service charge included in the total, and polite enough when I clarified afterwards what the cheeseburger included, so I guess I'll chalk it up to an honest mistake........
The manager was really helpful after I asked for a snack to compensate for the lack of veggies, and they even suggested that I could get a salad to directly make up for the veggies I'd lost. I came here a year or two ago and it was all fine -- not sure what happened this time. The food is slightly pricey, but it's convenient. This is a nice place to stop at otherwise on the 17 mile drive: plenty of parking, plenty of seating kept clean both indoors and outdoors, several condiments available at a condiment station, some TVs indoors, and a clean bathroom. read more