I want to say I understand the hype but I don't. Maybe I'm not the target demographic for these types of places anymore. I came here with a glimmer of hope, that a late-night donut can bring a delectable end to a nice evening but instead, I walked away disappointed with a slight bitter alcohol aftertaste.
Parking: plenty of parking, there's even a female security guard when we went which was great! I love going to places that feel safe for a female, even late at night.
Food: I got some Arizona since their selection was a bit unique and my friend got a boba milk tea with grass jelly, and between us, we shared a strawberry cronut and a Nutella cronut. The strawberry cronut was a bit higher priced but was a tad disappointing - the cronut was not as fluffy as I'd hoped, the strawberries were on the tart side. At least both cronuts were slightly warmed. But the Nutella cronut was where things went wrong. I took the first bite and my throat felt a bit warm, wasn't sure if it was because of the Nutella or something else so I took another bite and chewed it slower and was hit with a taste of alcohol like I was eating hand sanitizer. It definitely did not taste like what Nutella was supposed to be like, and it was definitely not the cronut, whipped cream, or the strawberry since the feeling only intensified when I tried the Nutella on its own. I wasn't sure if it was just a me thing, but my friend confirmed that the alcohol taste was even stronger for her and we both couldn't take another bite. She then tried her boba milk tea with the requested add-on of grass jelly but no matter how we stirred the cup, there was only boba (which was alright) and these light-colored jellies that we both have never encountered at another boba shop. The jellies were clearly not the grass jellies we were accustomed to and with alcohol-tasting Nutella, we went back to the shop and informed them what we experienced and that's where the next part starts...
Service: the employees were nice at first, they even took our order correctly and didn't take longer than necessary to hand us our order. However, when we ran into the issues with the Nutella cronut and the weird jellies in the milk tea, both employees were not nice anymore. The first one we spoke to was willing to listen to us but it seemed like she either didn't know how to give us a refund or she didn't care so we were handed off to someone who looked like she knew what she was doing. So we described what we experienced and were met with looks as if we were crazy. She proceeded to turn around and take out the Nutella container, using a spoon to have a taste, and then she returned to us saying that she didn't taste anything and that the Nutella was stored properly, saying she was not sure what we were tasting but the Nutella they were using was perfectly fine. My friend was getting frustrated because this felt like gaslighting.. so I spoke up saying that I even tried a few bites but couldn't take anymore because the alcohol flavor was strong and then the employee turned to face me and looked at me as if I was on something. She then told me that she wasn't sure what I tasted but the Nutella they used was still fresh. (Really? the Nutella was stored in a cupboard that was slightly ajar and the lid left an opening as well) I really couldn't believe what I was hearing but the employee eventually said she'll give us a refund, but during the whole process of doing the refund, she was rolling her eyes and looking like she didn't want to be there. Well, you and me both. She kept reiterating that the Nutella they were using is perfectly fine and that she had no idea what we tasted. Eventually, we got our refund but not without reiterating (once again!!) that they normally don't give refunds and they don't understand what we tasted but their Nutella is perfectly fine and I was so done.
If I can help it, I will never come back here again. I really wanted to like this place, the donuts looked decent and a lot of college kids were getting their milkshakes which looked okay. Their health rating card wasn't displayed easily as we couldn't even find it. If you're thinking about coming here, I really hope you don't experience what we did. read more