This is my second time in. It was very relaxing. I start with a massage with Ceara who was great…read more This was my second facial with Jojo. I got the facial with a nanoinfusion and peel and both times my face felt hydrated and rejuvenated! Very relaxing.

I used to love this place and recommended it to anyone seeking true relaxation and an elevated…read moretreatment experience. Unfortunately, the quality of service has declined, and it now feels as though anyone regardless of training or skill level is allowed to provide massages. Today, I arrived 10 minutes early for my appointment but wasn't seen until 15 minutes after my scheduled time. I ended up leaving the treatment room just 12 minutes into the session. The service was completely unskilled: rushed, inconsistent, lacking rhythm, and missing the foundational techniques that define a competent, professional massage therapist. A skilled therapist uses intentional pressure, consistent/proper flow, and an understanding of muscle anatomy to create a therapeutic and cohesive experience none of which were present. Realizing the session was doing more harm than good, I made the decision to end it and leave. The front desk staff clearly knew something had gone wrong, as my early departure was obviously due to dissatisfaction. Yet I was still charged $139. Not only is that unreasonable, but deeply unprofessional. When I called for clarification, I was met with a scripted cancellation-policy explanation given by the same employee who witnessed me ending the service early and leaving the studio upset. Only after pressing for details was I told I'd need to speak with a manager. The entire interaction was dismissive, confusing, and frankly, insulting. This visit brought frustration instead of the relaxation this business is supposed to offer. And for anyone who believes the service I received, particularly from Pam, is acceptable, I can assure you they have not experienced a true massage from a trained, skilled professional.

Had been going here for a few years and always had a wonderful experience. Since then I have…read moreswitched over to laser hair removal, but still come here to get the ingrown hair serum and the body wash to prolong the lack of any hair growth. Came yesterday to do my routine pick up of these items and a gentleman there named Ryan was SO helpful! I had mentioned that the spray formulation of the ingrown hair serum didn't work as well as the pump formulation in conversation, and he went out of his way to give me 10% off. It was really nice of him to do that, as I wasn't expecting any discount (I had mentioned it in conversation as to why I was opting in getting the pump version). Just wanted to shout Ryan out, and I will continue coming here as usual for my reups.

Horrible phone customer service. Inexperienced waxers…read moreThis place is a mess of a business. I've been going to EWC for over 5 years consistently and this has got to be the worst of them. I've had at least three waxers at this location because of the poor experience I have had. One of them even asked me to tip them in the room - how unprofessional.

I would say if the ladies in the business are not comfortable waxing guys…read more Then they should take it of their menu I went to get my legs waxed and although it was pretty painless and went smooth and inside of my thighs are hairy af and when I asked if she could do it she said I don't feel comfortable going so deep knowing that they do offer men's bikini waxing So overall I wouldn't recommend this to any guy Funny part is I'm gay So yeah Half ass job and female leg waxing is 78 where men's is 90 so if I'm paying extra money why do I have extra hair left !!!!!!!

I am in DC temporarily for cancer treatment so I wanted to find a place to get my lashes done…read morebecause it's the one (vain) thing that makes me feel better right now. This place got good reviews so I booked an appointment at the Eastern Market location since it's near the place I'm staying. The night prior, they called and asked if I'd be willing to go to the Dupont Circle location instead so that the technician could fit in more appointments. It was annoying, but not a huge deal. I was getting lash removal & a new set of classic/hybrid lashes. I've been getting eyelash extensions for 13 years and this is by far the worst experience I've ever had. They were thin, whispy, pre-made fans that were poorly glued onto only some of my lashes. They started falling off almost immediately, and there were visible white clumps of glue that a friend pointed out because she thought I had crumbs on my eyes. One week later when I went to another eyelash studio, they couldn't even tell I had any extensions on until they put me under the lights. I would've been better off just curling my own lashes & using mascara because mine are thicker & longer than whatever they used. I've never had such poor quality.

Michelle is incredibly and absolutely love getting my nails done with her. She's matriculate and…read moreincredibly beautiful creative

Michelle is absolutely amazing! She did my nails perfectly and paid great attention to every…read moredetail.She is highly skilled, creates beautiful designs, and is very patient throughout the process.I'm so happy with the results and will definitely come back. Highly recommend!

Excellent, efficient, and affordable service at Waxx A Peel. Ke'Shia has a firm hand which made the…read moreservice as pain free as is possible. I was really impressed by how efficient she was, I've been to lots of other salons where the same number of services would have taken 1.5x as long. Logistical notes: I found the phone numbers to be confusing. The phone number on here is correct and the automated message is just the voicemail. You can leave a message or text this number. However, if you book online you will get a text confirmation from Square which is a separate service and you cannot call or text that number. Also, if you aren't familiar with the area be aware that you go inside the mall and follow the signs towards the TJ Maxx. The salon is called Phenix Salon which is a collection of small individually operated shops including Waxx A Peel.

I was not able to keep my appointment because...well, I'm a woman in her reproductive years with an…read moreunpredictable visitor. I called to inform the owner of this and she was very dismissive and unaccommodating. She told me there was nothing she could do and offered neither solution nor option. Her words verbatim: "I don't know what to tell you." I will say I did notice on the onset that she has an abrasive way of speaking. I took this to just be her personality, but now I see it's a cavalier disregard for the virtue of customer service. Needless to say, she lost a customer!

Neza is such a sweet woman and she really knows how make an otherwise awkward and uncomfortable…read moresituation as comfortable as possible. She's very pleasant, polite, and professional, and she is an absolute joy to talk to. Her studio is clean and comfortable, and she wore a mask for the duration of our appointment. Neza is very good at what she does and takes great care to make sure that her clients expert minimal discomfort. She's also very attentive to detail, and she does her best to see to it that that clients leave with not just with smooth skin, but with healthy skin as well. While this may mean that appointments may take a little longer than you're used to, the results are well worth it. I also appreciate that all of the products Neza uses for her services are homemade, and made with all natural ingredients. There is ample parking close to the salon (both on the street and in the parking lot next door). Her hours were flexible and allowed me to squeeze in an appointment after work during the week. Nice!

Neza is absolutely amazing. Incredibly sweet, incredibly skilled, and very mindful of covid…read moreprotocols. She really cares about the health of your skin in any area. I don't go to anyone else for waxing if I can help it. Plus, even though she moves quickly, I never ever feel rushed. Would highly recommend!!

Oh Val she is sweet sweet! Her working studio is clean. She's courteous. She is willing to hear out…read morewhat you desire and the consult with you about what's best. Together she and I came up with a plan that worked. Oh and she uses hard wax which I've never experienced before but I am a fan!

I haven't had a wax in a few years, but Val made it seem like just a regular touch up appointment…read more She is the sweetest and we conversed the entire time. Her studio is nice and comfortable, I felt right at home. She uses hard wax and made it as easy and painless as possible. I can't wait till my next appointment. I'm looking forward to it.

Jamie is such a sweetheart. She provides top tier customer service and makes you feel like a part…read moreof the family. She is caring, attentive, patient, and explains the facial process extremely well. She is a true esthetician who is passionate, knowledgeable, and courteous with her craft. Jamie goes above and beyond to provide you a top quality facial experience and is always there to walk you through the process with such calmness and reassurance. She is the facial champion. She provides excellent communication sending you instructions for parking and door codes and greets you with a warm, radiant smile and assist you through the several stages of the facial treatment and is honest with constructive feedback to help you with your skin needs. It would awesome if they expand the services to masseuse like hot rocks massages and other type of health and wellness treatments. I think they are a hidden gem in the DMV and is definitely worth to check out for those looking for ways to treat yourself and your health and wellness needs. Go Moments!

I got a hydrafacial & dermaplaning with Jamie and loved my whole experience! Booking was seamless…read moreand the service was lovely. Jamie took time to understand my skin concerts and current routine and treated my skin accordingly. 10/10 recommend and plan on coming back for more treatments!