Three star rating, because there are things that I like about this place and they are things that I believe needs some work. I have been going to this place for a little over a year now, and I think this appointment will be the last time that I will be going. I live pretty close to the spot, so it is a very convenient nail shop for me to go to. I will give them that they are very clean, I've been to a couple others in the area before ultimately settling on this one and compared to the cleanliness of the other spots, this place is well decorated, and very clean..
I often go and get both a manicure and pedicure. I've never had an issue with my pedicures, I think they do a fantastic job on pedicures there in general. I mpeople watch I think both my toes and all of the other ladies toes always come out really well done. And they offer spa services as well, so you get a proper pedicure
. The manicure aspect for me needs better care, and improvement. I think the service for the manicure is often dependent on who you have. The first couple of times I've had my nails done,. I've left feeling pretty good about them. Especially because I worry about the health of my nails, as I'm doing a lot of gel manicures, and or acrylic. And some of the people have been able to do a pretty good job of making sure that they are gentle on your nails when they're using the tools on them. The last two times that I've been there, my manicure service has not been the best. The last time I went, I had a gel X manicure set done, with the cat eye design. It turned out great, I've got a lot of compliments, and it was perfect for my trip. However, it did take going through three different individuals in an effort to find someone who actuallyl knew what they were doing. Which perplexed me because the prior time that I went earlier in the year, I had requested the same set and design and had no problem having someone being able to do it. The person who did end up doing my nails, her customer service certainly left to be desired. I rightfully expressed my frustration with the back-and-forth, she essentially shut me down. No apologies, no clarification. OK fine the nails turned out fine at. She could've certainly handled my fingers with a lot more care, but a lot of old school nail artist tend not to be gentle. I tipped too,
This time around, I actually went to go remove the recent set of nails, and to simply go back to doing gel manicure. I was an evening walk in and they do a pretty good job of servicing you ASAP. Luckily, I had came in before a bolus of 5 to 6 other people came as walk-ins. It was the same lady who did my last set correctly. I told her that I wanted to take these nails off, and just do gel manicure. She asked if I wanted to do a fill-in instead I said no I was not interested in that. Overall, the manicure service was very rushed in my opinion. She was very rough on my nails, even with using the acrylic clipper tool to remove the acrylic. Which I know can sometimes require a force, but pulling up my finger to the point of causing pain and no apologies at all. Including also using those same tools to cut down on my natural nail, which again caused pain that I expressed, and that was not acknowledged. There was hardly any care to my cuticles at all, she only used the buffing tool and the filer. That was literally
all I got. At the end of the service, my finger pads felt raw from the tools.
As I mentioned, the job was rushed, with nail polish stains on my finger pads and near my cuticles for $65. I didn't bother tipping this time around, I just felt as though I was a nuisance rather than a client. I can acknowledge that it did get pretty busy, and I'm sure that can be a source of frustration for the workers there. However, I am always of the belief that if I'm paying for a service, I do expect to get what the service is worth and I don't feel like I have gotten that for the past two visits.
I appreciate the convenience that the spot has given in terms of being able to at least do something nice for myself more often, however, I think I will probably end up finding anothee nail salon to go to. Prior to living in DC, I lived in an area that had quite a few European owned nail salons, and I really enjoyed tge CONSISTENT care and gentleness with their services. Contrast against my experience, thus far, it's been disappointing.
As previously said, this place as a fantastic job with pedicures, you do not have to worry about making appointments, and they they do have artists who can do probably any design that you can think of. So if that checks off everything you want, this is definitely a place you would like. As for me, I will likely only come here for pedicure as a last minute, otherwise I will be on the hunt for another nail spot again. read more