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    European Wax Center

    3.9 (203 reviews)
    ModerateWaxing, Skin Care
    Closed 9:30 am - 5:30 pm

    By appointment only

    Updated 3 months ago

    Services - European Wax Center

    Bikini wax

    Waxing

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    Safety precautions
    Gabriella N.

    I went to this site for the first time and asked for Lanay after reading many great recommendations on yelp. They have great health precautions in place but I did have to wait twenty minutes for my appointment. The woman at the front desk (Brianna) was kind and apologetic about the wait but it was frustrating, as I was waiting outside in the heat and was late to my next appointment. I find this frustrating, but because Lanay and Brianna were so nice and they're short on staff due to COVID they get four stars. (Also lots of sanitation in between patients!) Go see Lanay.

    after hands got tired, using tape to hold aloe vera gel in place to keep it calm from burning and from itching
    Mahmood A.

    Its a 2-3 days nightmare and this is a public safety announcement, more than venting. I went to them because i've moved from Laurel where my previous awesome eyebrow waxing place was. I went there to get eyebrow cleanup after reading their generally good reviews. They were very nice and told me about their first free session, obviously i was pleasantly surprised. It was around 11 am, so it took only few mins and the lady was nice and did a ok job. I thanked and tipped generously. Then they told me about their packages and i went for 4 eyebrow sessions for $63. Now 2 days ago, I went again for my first session and the lady Aanchal butchered my ptosis (upper eyelid) & the outer edge of my eye. She was extremely chatty about me, my job, family, vacations etc but not too attentive to the job she was suppose to be doing. I tried to be polite and answered her many inquiries politely and as brief as possible. Meanwhile she would work on the wax some steps away on a table, but she kept making trips to it and leave me with wax, which seemed at times too hot or too hard, as she would rub it harshly into my skin around eyebrow. At one time it could be felt drizzling towards my outer left eye. Without me bringing her attention to it, she probably noticed it too, and casually said that not to worry as she will "wipe" that little wax dripping, which she had to do very harshly too as it was felt burning and there is no hair to pluck outside edge of my eye. I knew when i was jumping off the table as she was yanking the cloth off around my eyebrows, that it wasnt done right. Either the wax was old and not being heated evenly, as she kept making frequent stops to the table after leaving wax on under or over my eyebrows. She would remove hair after she applied all the wax around eyebrows, instead of removing it immediately as my past wonderful experiences with other places would do. I really wanted to get out of it as it was hurting too much but she assumed it was my first time. Though i corrected her that i have i get it done every few months. Anyway i couldn't wait to leave that room but tipped her 33% anyway as she chatted too hard for that. The burning sensation was constant but i had to run few errands to my mom's doctor, bank, pharmacy etc, so i rushed out. After 2 hours i went to la fitness and as i went in the locker room, met my friend who asked me what happened to me eye. Thats when i saw it in mirror and saw the eyelid drooping over my eye and the area seemed swelled up a bit, plus a bump over the other eyebrow. I went outside the locker room to call them and the receptionist first put me on long hold to get manager. Then she came back and told me that manager is busy. First upon my telling that i am in a gym and about to goto pilates class, she told me it could be because of sweating and i shouldn't work out after eye wax. I had to stop her to let her know that i just came to gym and have not seated as i was mostly at my mom doctor office, she didn't seem to believe me as she kept telling me not to workout and go home. I told her that i will be coming to show her the swelling and damage to my eyelids soon. I went there after two hours, with attendance printout from la fitness to prove that i went there after 2 hours of session. They asked me to wait and after 10 mins or so waiting, Sophia tells me to follow her and then she takes me at the end of hallway to whisper that the manager is gone, and for me to come the next day. The manager didn't seem to want to see me as it was only 4 pm and they close at 10pm. I made her take picture of my eye in the hallway to show her then i left. I was late for an appointment and dint get home till 8 pm. I had taken few pics of my eye in the la fitness locker room but they didnt seem to care to see them. Next day i tried to make doctor appointment but wasn't available for atleast a week, so i did televideo with doctor, who told me to give it few days of rest and apply fresh aloe vera gel and cucumber slices. They told me over the phone few times to apply neosprin on the the area, but the dr on phone said absolutely not. Anyway after talking to Trina the manager and telling her the botched or butchered eyebrow ordeal, she hesitantly offered to refund the money which i could care less, but i absolutely never want to use their "services". She claimed that all their technicians are licensed, but i find that shocking that a licensed person could do such a horrible job. Now my outer edge of eye is scarred, after the swelling went down a bit of applying cold packs, cucumber slices and now fresh aloe vera that i had to buy, cut, refrigerate overnight and apply to the eye to bring down the burning sensation , even after two whole days. Stay away from this place, or risk losing your time, sanity or even eyes. Please see the 9 photos that i uploaded with captions, goto my link to see them.

    Michelle M.

    Waste of time. I made an appointment about a week ago for a full leg and Brazilian with Meenu. This was going to be my first time here at this location but not anymore. They called yesterday to confirm my appointment for the next day. I told them I will be there. The next day comes and I receive a text saying my specialist is no longer available for the appointment I made a WEEK ago. What was the point of calling me up to confirm the day before??!! I'm not even going to bother to come here at all. I won't be recommending this place to anyone and just go else where.

    Day 1

    I honestly debated writing this review for a couple days but here I am hoping it helps someone else's experience go a little better than mine. I went to this location on Saturday 6/26. I got my eyebrows waxed and it all seemed to go pretty normal. I got home and my eyebrows were swollen/ in so much pain. That night I realized I was burned! The wax didn't feel too hot at the time but the lady left the wax on way too long. It's day 5 and my skin is still swollen and scarred. I will not be returning back to this location.

    Outside view
    Jasmine B.

    Booked an appointment at the last minute on a Saturday. There's free 2 hour parking available in the lot that they share with other businesses like Whole Foods. It was extremely busy and packed in the lot, but I went at a busy time. If you go on a Saturday be prepared to have enough time to find parking. I arrived a few minutes before my appointment and was greeted by a friendly receptionist. The room that I had my wax done was clean and bright. My esthetician was great - quick, thorough and not overly chatty. Her name is something like Maholeney - I would highly recommend her. My overall experience was great. It's a really busy area, as it's downtown Silver Spring. Compared to the other place, this location is good. However, the location that I usually go to (in Los Angeles, in Studio City on Ventura), they offer you water or champagne. This location doesn't do that, but they're still professional and nice. I'd highly recommend them.

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    5 months ago

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    2 years ago

    Taylor did her THING. She was so thorough, patient, was not painful at all, perfect wax temperature, and tweezed!

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    6 years ago

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    4 years ago

    The place is super clean and the wax specialists I've been to have had such beautiful personalities! I can't wait for my next appointment!

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    6 years ago

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    4 years ago

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    7 years ago

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    3 years ago

    I had a great experience - the staff was friendly and the waxer was efficient and quick!

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    7 years ago

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    7 years ago

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    Tippi G.

    Ann-Sophie!! Thanks for the review and we will see you next month!

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    Page 1 of 6

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    Review Highlights - European Wax Center

    Xiomara at the front desk is informative, funny, and a great first impression for the business.

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    4.6(18 reviews)
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    I got my lower legs waxed for the first time EVER on Saturday. When I entered the shop, there was…read moreno one in the lobby to check in with so I hung around for about five minutes (I'd arrived about 10 minutes early, as the website says to do). There are Fiji water bottles in the lobby but no sign by them. I wasn't sure if they were included in the cost of the appointment or cost extra so I didn't take one. Maybe if I was bolder, I wouldve inquired. They sell a number of sugar scrubs and other products that you can use after your sugaring/waxing appointment at home. At 2:30pm, a technician came out with another customer who'd just finished and greeted me after closing out her appointment. I was definitely nervous but my technician put me at ease with light conversation and music (they let you choose what music you want when you schedule your appointment). I had initially made my appointment for sugaring but I was told that my hairs were too short and that wax would work better. I was a bit disappointed because I'd read about sugaring, but happy that my technician was able to provide good advice. It didn't hurt nearly as much as I expected it to. I was in and out in about 45 minutes with silky smooth legs.

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    Entrance

    European Wax Center - waxing - Updated May 2026

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