Today I took my dad to the Driver License Office (this location) to renew his driver's license, and…read morethe whole thing took less than 15 minutes. We were so lucky to be helped by Shelby, who provided exceptional customer service. Shelby was incredibly kind, patient, and professional throughout the process. My dad is over 86 years old and had difficulty completing his fingerprints, but Shelby never rushed him. Instead, she patiently guided him and made sure he felt comfortable and respected. What touched me most was how she took the time to compliment and encourage my dad, which really made his day. Her kindness and positive attitude turned what could have been a stressful experience into a pleasant one. In today's busy world, it is refreshing to meet someone who treats others with such kindness and respect. Shelby is a true asset to the Driver License Office. Thank you, Shelby, for treating my dad with such dignity, patience, and compassion. Outstanding employees like you make a real difference in people's lives.

Unorganized takes forever it's like they want you to waste as much time as possible. Don't get me…read morestarted on the website horribly ran and honestly this place just needs to be completely redone

I've been calling for months, the hold time was 6 hours, which is ridiculous. No one has called me…read moreat all, I have mobility issues, and can't stand in a long line outside, in this crazy hot weather. A drastic change needs to be made with there procedures. We need help, and nothing is being done

I visited the Houston SSA office off the North Freeway (I-59) seeking a replacement Social Security…read morecard. I brought extensive identity documentation, including a certified birth certificate, school records, immunization records, and receipts from the Bureau of Vital Statistics. Despite this, I was refused assistance and denied the opportunity to speak with a supervisor or office manager, without clear explanation of what was missing. Security and law enforcement were involved unnecessarily. I want to note that the responding police officers, especially Officer Rodriguez, acted professionally and respectfully. The issue was the SSA staff's lack of communication and refusal to provide reasonable assistance. I hope this office improves customer service and access to supervisors for individuals seeking help.

When you call up there you have to listen to the bots say the same stuff over and over and when you…read morepush pound they hang up worst place ever.

The worst service, I spent 4 hours to get help and they told they don't do SS Card replacements for…read morewalk in you have to make an appointment... they should say that on the web page of before to avoid the waste of time. They don't care about your time or you! And very rude to explain! The worst office!

Ok, to start with, let's be honest this is a government office and as in most cases nothing happens…read morefast. My experience and my advice. Get there early!!! Don't come late!!! Book a predetermined appointment time Restrooms are quiet. Security keeps things in line relative to help, order, and quietness. You will be seen in order based on why you're there, not, who got there first. The lobby ( holding area ) is clean and organized. Parking is adequate. The people there are helpful and knowledgeable. ( yes, I know you want to talk on your phone or play loud games. Or talk loud, but it echoes in there - be respectful). All in all, it was a dull life sucking experience, but that was to be expected. Better than going to downtown Houston for sure. Find a new friend and chat to pass the time. Or, brush up on your Spanish.

Came in for a replacement card, I was in and out so quickly. There was lots of people in there so I…read morehad a little anxiety at first. But I came early, and they called me to the window within about 30 minutes of me being there. Very nice administrator, didn't have to pay of course. Just a smooth process!

Yelp wants to know if I would recommend the social security office... I'm not really sure if anyone…read morewould really RECOMMEND it, but it's kind of a necessary chore sometimes. ¯\_(ツ)_/¯ My visit was a one of those necessary chores. We were having an issue with putting our son on our taxes, and thankfully we finally got it sent in because I made an appointment on February 22nd, but the soonest appointment was APRIL 20TH! Two months later, and 5 days after the tax cutoff day. Even though we got our taxes done, I still needed to fix the problem. I was dreading the appointment because I didn't want to spend half the day waiting to speak to someone... but thankfully my mom is a gem who was willing to babysit so at least I didn't have to bring an unwilling toddler with me. Others weren't so fortunate. There were several children who were not happy to be there, but their mom's were champs and over all, it was pretty tame in there. My appointment was at 10 AM. There weren't very many people in the waiting area when I got there even though the parking lot was mostly full and there were a few people standing outside in a line. It turns out they were just signing in with the posted QR codes. I scanned the QR code, went inside, and checked in on my phone. Then I needed to scan my phone at a kiosk to get a receipt with a code. I sat down and was relieved that there were maybe 15 people total waiting. After 5ish minutes a lady asked if anyone had an appointment. Me and one other man raised our hands. She sent us both to a window and I was extremely happy that I was going to be in and out in a jif... so I thought. I told the lady what was going on with my son's social and what I needed to do and she literally told me that she wasn't good at that so I'd need someone else to help me. Umm... 'scuse me? Well okay then... So she tells me that I need to fill out a form for the next person. I explained that I already filled it out online and she said that they would need it on paper as well, so go ahead and fill it out again. Again... what? Okay, sure. I sat, filled out the form, and waited. And waited. And waited some more. After waiting an hour, nobody was at her window so I asked her if I was sent back to the back of the line. At this point the place was filling up, so waiting was becoming a bit less pleasant. She said that I was sent to the back of the line because I didn't have an appointment. I informed her that I DID have an appointment. At 10... She looked me up and looked my son up, saw that I had an appointment, and said that someone would be with me in a few minutes. I sat back down and was called in less than 5 minutes. The man that helped me was pleasant and kind. I was out of there in less than 10 minutes from the time I sat down with him. This tells me that I could've gotten out of there by 10:30 had there not been confusion with the first lady. Could've been a five star experience. I will forever make an appointment though... unless I can't wait 2 months for assistance.

very rude. will have you waiting for hours. they don't care about people at all. they act overly…read morestressed.

If I have to go in here one more time they need to pay me…read more Now this time it was quick I was even surprised. But I only needed them to fax a document to my files. And the fact that it was not a Monday or Friday (busiest days)

I had an amazing experience here the staff was very friendly but the security officer really made…read moreit seem like I was being held at some military boot camp and he was a very angry military boss man that yelled at people and told them to get off their phone or he would kick them out

This is a beautiful place to visit. Serene vibes. Interesting place with ponds, sculptures and live…read moreanimals on the grounds. Everything is beautiful here. Plenty of history. Well explained tour. Plenty of spots to take pictures at. I recommend even if you don't like libraries. Very interesting artifacts.

What an amazing experience the library and the chapel. Like and oasis in the busy world of Houstonread more

I had to re-mail a certified letter. Danielle did not look up the address it was going to, other…read morePostal workers have done this in the past, it would have saved two-weeks time!!! What a waste of time, what a waste of money! Now I see why this post office is delapitated and neglected, the employees play games and inconvenience the customers. I no longer feel sorry for everyone working here and the conditions that this Post Office is in. I know it's a matter of time before they are shut down. It would inconvenience a lot of people in this area, but if that's what the Post Master General and Congress have to do then that's what has to happen.

Valencia is awesome for working by herself! We got through quickly with our passport questions. You…read moredefinitely want to get here earlier in the day if you can!