Most unusual thing, this branch of the government does a good job! Went in, quick and easy, made…read moreto pleasy. Oh that everything pertaining to government worked this well.

I had a very frustrating experience at the Social Security office near 290, where security was…read morehandled by Paragon Security. As soon as I walked in to update my status from green card to citizenship, one officer, who I couldn't identify initially, was extremely rude. He kept demanding what I needed in a condescending way, making me feel small. After I got my ticket and checked in, I was called to the window, and that same officer started yelling across the room, in front of everyone. I asked him why he was being so disrespectful, but he just escalated. After that, I tried to speak to another officer, hoping to get a supervisor, but he also refused to identify himself at first. Eventually, he gave me the last name Menendez, but again, he didn't want to offer any proper help or respect. Both officers acted with the same aggressive attitude for no reason. I was just trying to get the service I needed."

Belinda V at desk 19 made my daughter's first DPS experience a great one! She was efficient and…read morekind. My daughter and I had an appointment at 3:30. We had her new learner's permit by 4:00! My daughter had seen many reviews indicating the DPS workers were heartless and rude. We were so pleased with Belinda's service. We highly recommend this location. Don't forget to make an appointment!

Worst services in the nation! Long waiting time! After I am called at the Counter, the…read morerepresentative asked me to go to multiple counters in the middle unnecessarily wasting my valuable time. It took 1.10 hr (one hour 10 minutes) at the counter to renew my daughter's learner driver license despite having appointment on April 29th at 345pm. They don't care about your valuable time. We spent over two hours in total and they wanted us to spend the whole day. Shared our experience with Trenise, the Lead on duty but to no avail. Very much disappointed and perturbed on this. Avoid this location! They are still in 18th century!

I visited the Houston SSA office off the North Freeway (I-59) seeking a replacement Social Security…read morecard. I brought extensive identity documentation, including a certified birth certificate, school records, immunization records, and receipts from the Bureau of Vital Statistics. Despite this, I was refused assistance and denied the opportunity to speak with a supervisor or office manager, without clear explanation of what was missing. Security and law enforcement were involved unnecessarily. I want to note that the responding police officers, especially Officer Rodriguez, acted professionally and respectfully. The issue was the SSA staff's lack of communication and refusal to provide reasonable assistance. I hope this office improves customer service and access to supervisors for individuals seeking help.

I've been calling for months, the hold time was 6 hours, which is ridiculous. No one has called me…read moreat all, I have mobility issues, and can't stand in a long line outside, in this crazy hot weather. A drastic change needs to be made with there procedures. We need help, and nothing is being done

The worst service, I spent 4 hours to get help and they told they don't do SS Card replacements for…read morewalk in you have to make an appointment... they should say that on the web page of before to avoid the waste of time. They don't care about your time or you! And very rude to explain! The worst office!

They are very helpful. Went to change my name and was in and out with what was needed. I also did…read morethe application online before so it went faster.

Ok, to start with, let's be honest this is a government office and as in most cases nothing happens…read morefast. My experience and my advice. Get there early!!! Don't come late!!! Book a predetermined appointment time Restrooms are quiet. Security keeps things in line relative to help, order, and quietness. You will be seen in order based on why you're there, not, who got there first. The lobby ( holding area ) is clean and organized. Parking is adequate. The people there are helpful and knowledgeable. ( yes, I know you want to talk on your phone or play loud games. Or talk loud, but it echoes in there - be respectful). All in all, it was a dull life sucking experience, but that was to be expected. Better than going to downtown Houston for sure. Find a new friend and chat to pass the time. Or, brush up on your Spanish.

If you are doing ANY type of replacement card (name change, address, etc) you MUST have an…read moreappointment. They will not accept walk ins even if the agent is available.

Yelp wants to know if I would recommend the social security office... I'm not really sure if anyone…read morewould really RECOMMEND it, but it's kind of a necessary chore sometimes. ¯\_(ツ)_/¯ My visit was a one of those necessary chores. We were having an issue with putting our son on our taxes, and thankfully we finally got it sent in because I made an appointment on February 22nd, but the soonest appointment was APRIL 20TH! Two months later, and 5 days after the tax cutoff day. Even though we got our taxes done, I still needed to fix the problem. I was dreading the appointment because I didn't want to spend half the day waiting to speak to someone... but thankfully my mom is a gem who was willing to babysit so at least I didn't have to bring an unwilling toddler with me. Others weren't so fortunate. There were several children who were not happy to be there, but their mom's were champs and over all, it was pretty tame in there. My appointment was at 10 AM. There weren't very many people in the waiting area when I got there even though the parking lot was mostly full and there were a few people standing outside in a line. It turns out they were just signing in with the posted QR codes. I scanned the QR code, went inside, and checked in on my phone. Then I needed to scan my phone at a kiosk to get a receipt with a code. I sat down and was relieved that there were maybe 15 people total waiting. After 5ish minutes a lady asked if anyone had an appointment. Me and one other man raised our hands. She sent us both to a window and I was extremely happy that I was going to be in and out in a jif... so I thought. I told the lady what was going on with my son's social and what I needed to do and she literally told me that she wasn't good at that so I'd need someone else to help me. Umm... 'scuse me? Well okay then... So she tells me that I need to fill out a form for the next person. I explained that I already filled it out online and she said that they would need it on paper as well, so go ahead and fill it out again. Again... what? Okay, sure. I sat, filled out the form, and waited. And waited. And waited some more. After waiting an hour, nobody was at her window so I asked her if I was sent back to the back of the line. At this point the place was filling up, so waiting was becoming a bit less pleasant. She said that I was sent to the back of the line because I didn't have an appointment. I informed her that I DID have an appointment. At 10... She looked me up and looked my son up, saw that I had an appointment, and said that someone would be with me in a few minutes. I sat back down and was called in less than 5 minutes. The man that helped me was pleasant and kind. I was out of there in less than 10 minutes from the time I sat down with him. This tells me that I could've gotten out of there by 10:30 had there not been confusion with the first lady. Could've been a five star experience. I will forever make an appointment though... unless I can't wait 2 months for assistance.

I walked in with my daughter and although there was a line, the process ran smoothly and quickly…read more Everyone was friendly, helpful and knowledgeable.

If I have to go in here one more time they need to pay me…read more Now this time it was quick I was even surprised. But I only needed them to fax a document to my files. And the fact that it was not a Monday or Friday (busiest days)

I had an amazing experience here the staff was very friendly but the security officer really made…read moreit seem like I was being held at some military boot camp and he was a very angry military boss man that yelled at people and told them to get off their phone or he would kick them out

I had heard about this place being a little far from Houston, but it wasn't too bad. It took me…read moreabout 30 minutes in the middle of day, but I had to make an appointment the day before and they asked me when I was coming for. I actually needed a quiet place to study that was away from my home because my husband works from home so I picked this place. When you get to the gate, you have to call them and then they confirm that it's you they let you in and then there's a designated parking area which has a lot of spaces. They also check your ID once you walk into the library and then give you a sticker. After that you are good to go and study wherever you want. I even walked around the grounds for a little bit on my way out. It looks very English countryside, even though I've never been to the English countryside. I think this is what it would look like. Library is beautiful and clean and temperature is perfect. Everyone working there is extremely friendly and it's such a beautiful place.

Beautiful! Nice atmosphere and staff, very peaceful to read and study. The theology classes are…read moregreat!!

I had to re-mail a certified letter. Danielle did not look up the address it was going to, other…read morePostal workers have done this in the past, it would have saved two-weeks time!!! What a waste of time, what a waste of money! Now I see why this post office is delapitated and neglected, the employees play games and inconvenience the customers. I no longer feel sorry for everyone working here and the conditions that this Post Office is in. I know it's a matter of time before they are shut down. It would inconvenience a lot of people in this area, but if that's what the Post Master General and Congress have to do then that's what has to happen.

Valencia is awesome for working by herself! We got through quickly with our passport questions. You…read moredefinitely want to get here earlier in the day if you can!

Stopped by the Gerald D. Hines Waterwall Park while visiting the Galleria area and it was…read moredefinitely worth it! The waterfall structure is huge and really impressive in person. The sound of the water makes the whole place feel calm and relaxing despite being in a busy part of Houston. The park is clean, well-kept, and perfect for photos. I saw several people doing photoshoots while we were there. There are also nice grassy areas where you can just sit and enjoy the view. It's not a big park, but it's a great quick stop if you're nearby. If you're in Houston and looking for a unique spot to relax or take pictures, this place is definitely worth visiting.

This is a lovely park, and I can see why so many locals are tourists alike stop by for photos. We…read morewere visiting Houston and looking for green space to relax, and this was a great place in the heart of a busy city area -- just a short walk away from the mall. The perimeter has some bench seating, many shaded, which was really nice.