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    EZ TAG Store

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    1 year ago

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    City of Houston, Water Department

    City of Houston, Water Department

    1.3(45 reviews)
    4.1 miChinatown, Sharpstown

    I set up auto billing on a credit card. After the first bill I see an $8 service charge. I try and…read morelog in to change it and am unable to enter and receive this message "Access to www.houstonwaterbills.houstontx.gov was denied. You don't have authorization to view this page." I verified it was the correct site and tried again. Same result. I went to chat and asked to change payment method. After 7 minutes of verification they said I they could not change payment method and said to call the main number for help. I called and said I wanted to change payment method. Again, after all kinds of verification I was told I had to change it online. After trying several times with the agent online I was told the site was down and to try back later. I guess when you are the only game in town then customer service really does not matter.

    Another day, another boil notice from the City of Houston. Yet again, the City of Houston has…read moredropped the ball, and can't provide Texas' largest city with clean, safe drinking water. Apparently the pumping station had a power failure (thanks Ercot) and then the backup generator failed. Nobody seemed to notice until it was too late, and water pressures went below a safe threshold. Remember during Snowvid in 2021, Valentine's Day, Winter Storm Uri, when they couldn't keep the taps flowing? Yea, that sucked, and people died. Remember in 2020 when a pipe burst, and they had a boil notice for the entire city back then too? Get your act together. The trust that the public has in your water utility is going down the drain. I'd drill a private well in my backyard if they'd let me, but I don't think that's feasible. In the mean time, we're going to the store to get more bottled water, and boiling everything that comes out of the tap.

    EZ TAG Store - publicservicesgovt - Updated May 2026

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