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    Texas Workforce Commission

    3.0 (2 reviews)

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    9 months ago

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    Consulado de Mexico - Consulado

    Consulado de Mexico

    3.0(22 reviews)
    3.6 miWestchase

    Ok, this is going to be weird but I have NEVER EVER been to any governmental or agency whose…read morecustomer service can only be described as exceptional! The staff is always so informative and kind, they actually treat you like family...yes family! Angel in the 2nd floor receptionist was by far my most favorite person because he assisted me in every process that I came to do, which at the end it was a total of at least 10 different procedures. From the get-go when I walked in with my parents and the guard from the metal detector saw my dad wearing a heart vest, he asked him how old he was and right away we were given the VIP treatment! Since I accidentally made an appointment for the wrong procedure I asked if my dad could take it since he needed to renew his Mexican passport *which I originally wanted to apply for myself. But because I also had my mother, both my parents were able to renew all different documents and I was given the correct information to obtain my dual citizenship, Mrs Sylvia from the 2nd floor cut me some slack and asked to come back Monday @ 8:30am. Monday came and I arrived on time, Sylvia was very professional and fast with the process. Long story short after 4 hours I left with my passport and my matricula. The entire process is well organized and fast, their staff definitely made my two visits pleasant. I just wish more government agencies could learn from this office on how to provide great customer service and simply be more sympathetic towards people. Thank you for such a wonderful experience especially when I was bringing my parents!

    My wife had an appointment on 04/24/2026 to get a mexican passport. . Absolutely horrible…read moreexperience. Complete lack of information on documents needed. We waited in line for 45 minutes then told she needed marriage license. Which she was initially told she didn't need. Went home came back waited another 45 minutes. Now told she needed other documents. The incompetence and ignorance level of the employees/staff is immense. All had the same response, "it's not my fault". Every employee is an absolutely useless, worthless, waste of life. My wife is born and raised from mexico. Yet, after today she herself said. It's not worth the trouble of getting the passport if having to deal with piece of shit people. Just to try to get to a piece of shit country/mexico. The only reason I put one star is that there is no option for 0 or a middle finger.

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    Consulado de Mexico - Consulado

    Consulado

    Consulado de Mexico - Posada #1

    Posada #1

    Consulado de Mexico - Posada 12/12/24

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    Posada 12/12/24

    Texas Workforce Commission - publicservicesgovt - Updated May 2026

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