Wow, I am so disappointed with my last visit to Spoonbar. And I express this disappointment with great sadness because it used to be a phenomenal restaurant. It used to be fun, trendy, lively, hip, and innovative. The food used to be amazing and it was one of my "go to" spots when I wanted to dine in downtown Healdsburg. Sadly, I can no longer recommend this spot and if things don't turn around, this place will absolutely go out of business.
We arrived and after we were seated, we were served luke warm water with no ice. Yuck.
Next, we were given their menus...which were obviously newly revised menus because the menu was only a fraction of what it used to be. The entire menu was one page and one-sided. There really wasn't much on the menu. It was odd.
In spite of the menu, we ordered a few items to share. The first to arrive was an octopus appetizer. The octopus was horribly overcooked. We could barely chew it. What is even more dissappointing is that this fact, that it was overcooked, was easily observable just by looking at it. The octopus was so badly charred that it was black and shriveled up. Absolutely the worst octopus appetizer I have ever eaten. Inedible.
The lobster ravioli, which I'm sure sounds tasty, had no flavor whatsoever. It was served in a flavorless watery broth, pasta was overcooked and mushy, and the lobster flavor was not even discernable.
At this point in our dining experience we decided that it would be best to leave. The food was coming out so terrible that we didn't want to waste another minute of our beautiful Saturday evening eating terrible food. We informed the server, asked that they cease delivery of all future food orders, and bring us the manager. I explained our experience to the manager (in a very courteous and kind manner), the manager basically just said ok well we do have a new chef. He then left and sent out our bill. The manager lacked any sense of "managerial skill" or customer service. He was a total dud.
Interestingly enough, the manager did not appear to be surprised by our comments or experience with the food. He gave us the impression that we were not the first to complain about the new "menu" and the quality of food being prepared by the new chef.
So after we were placed in a position to send back our inedible food, ask that they cease our dinner order, and tell the manager that we are going to leave....we get our bill and the entire bill is still on our tab. Nothing was taken off. No drinks comped. The food we sent back and didn't eat, still charged. Shocking.
Unfortunately, we had to go another round of communications to make things right. We were not going to leave mid-dinner service and pay a bill for food that was inedible and returned to the kitchen. We paid for our drinks (which should have been comped), and left.
Such a dissapointment, on all fronts. read more