CHEM-FREE SAVED MY LIFE!!! They're literally the only company in Austin that was able to finally…read morefix my serious rat problem and I can't recommend them enough!!! Charity & Teresa are amazing. I love these ladies. They're experts at their job, have such great positive attitudes, and truly go above and beyond in every way. For over a year, I had rats hiding in my attic in an area that was difficult to access. I hired multiple companies to get rid of the rats, but they took my money and ran. The rats made my attic their home and started populating. Other pest control companies said they couldn't do anything to fix the problem (NEVER, EVER hire Cen-Tex Wildlife Control...but that's a different story). Enter: Chem-Free (the hero of the story)! Charity diagnosed the source of the rat problem within 15 minutes of being at my property and created a master plan to rid my home of rats once and for all. Working with Teresa, they came to my property several times over a few week period and caught 5 rats. They sealed my home, cleaned up the rat mess, and I've been sleeping peacefully and rat-free ever since. I 100% recommend hiring Chem-Free for your rat removal needs!!

I had used chemfree in the past for critters in the attic and that was a whole other issue that was…read morebad because they sealed everything up before whatever was in there an opportunity to leave on it's own. My closet still smells of a combo of dead animal and the deodorant they left in there to mask the ghastly stench. I had to close the door to that bedroom and not use it for 3 months without gagging running in to quickly get something. No apologies or compensation. This time it was for insect control in the kitchen and surrounding areas. The scheduler set the appointment and gave me a 4 hour window of time. That time came and went. I even paid someone to be present when they came because I could t stay the full 4 hour window of time. So I called chemfree an hour after the window of time, asking where he was. She said he was running late. Then called me back several minutes later to say she mixed the days up and it was actually the next day. Same time window. So I said as long as it was after noon and not earlier because I'd be on a Zoom call for work and couldn't answer the door during the call, much less have a lengthy conversation with someone needing me to explain the problem. He showed up 2 hours early and knocked and rang the bell for a good 15 minutes right as I was just beginning the call. It was very interrupting and hard to focus during that time on what I was saying on the business call with all the knocking a scribging. I simply couldn't answer the door to even talk through the security camera because I was on a business call. Turns out he was just there to talk about it and not actually do the job. So that was enough of my time wasted and a sign that it wasn't a good match that they couldn't respect my time I had made for them by not showing up when they said they would. Initial cost would've been $200 and a monthly payment and a contract.

I have been using this company for 7+ years now and I will NEVER switch to anyone else…read more Their product is AMAZING!! It not only is efficient but also lasts for a prolonged amount of time. It is reasonably priced too. Their customer service is fantastic. They are knowledgeable, friendly and honest, which I truly value. I have dealt with other companies that are pushy and are dead set on having you enroll in a contract, but not here. I love that! Making an appointment is quick and easy. If I have a bug emergency, I don't have to wait a long time, which is super important. I feel good about supporting a local family owned business.

I have personally work with Sprague Pest Control for almost 10 years, maybe longer. They take care…read moreof all my rentals and my personal home. Honest, fast and quality service. 10 out of 10 I'm my eyes!!

Brandon is fast, friendly, effective, responsive, and affordable. What more could you want? He's…read morebeen doing general pest treatments every 3 months and mosquito treatment of my yard for a couple years now. Does a really great job and is very affordable.

Brandon was very responsive. I had an appointment the next day. He diagnosed our problem quickly…read moreand was very efficient in our service. Would definitely recommend him to anyone.

Would give zero stars if available. I was driving minding my own business when this company truck…read moreran up on me and was very aggressive for no reason at all. They even attempted to run me off the road. I tried calling the company directly to speak with someone but no one answered. So instead, I decided to write a review. I refuse to give my services to aggressive people, even if it was a road rage incident. I got a video of the incident and would happily give the license plate number.

Great family company! They provide excellent service and I highly recommend. They stand behind…read moretheir work.

A Bug Genie has the integrity you want in an exterminator. Prompt, thorough, friendly, affordable…read moreand extremely knowledgeable. I moved into a new house....with rats!! After reading all these reviews (even the "not recommended" which, *yelp*, if you're listening, put the 10 not recommended reviews back online for these guys- seriously??) So not only did my problem get resolved, but the Rat-barrier that Michael installed (metal, not foam. Yes- physical barriers do work...), is warrantied for a whole year. I was able to get out the bleach and feel confident there is no way any rats will be getting back in here. I can't say enough about the experience. Better workmanship, better service, and even a lower cost than the "big boys" around town. Our family thanks your family Michael! Cheers.

Great company!! He was able to come out the same day that I called him this week. I called first…read morething in the morning. We had Raspberry ants apparently that like to COMPLETELY take over. Luckily I called and he came out before that happened. I haven't seen them since, other than one dying. Great service. Local guy and company. Very nice and respectful! Even with our dogs.

I found active termites in a wall so I made an inquiry because I wanted to have Fipronil injected…read moreunder the slab after drilling holes for it. The owner Sarah (an entomologist -- bonus) called me in a few minutes. She said they don't do drill+inject Fipronil, but she reviewed my exclusion plus bait station plan and made several helpful suggestions. It was a 20-minute call and she knew from the beginning that this would not be a paying job for them since the one thing I can't do myself without a pest control license is something they don't do themselves, but she was generous with her time anyway. At the end I offered to pay $50 for the consult but she said it wasn't necessary. I will certainly call them if I'm unable to locate the entry point of rats into my rental house.

So happy I picked this business!! They saved me from the angry ground wasps in my Vegetable…read moreGarden!! They used organic methods to keep my edibles safe. They communicated clearly and directly with me, showed up when they said they would and were a delight to meet! Danielle, you are a rock star!!! So brave! and Sarah, you came for the follow up and to retrieve the nest. I hid! You are both so brave!!!!

Called regarding pest control as I'm new to Texas. They were very helpful on the phone and…read moreanswered all my questions. A few days later Chris arrived and he will be my regular technician. He was great, very friendly, informative and he explained everything he was doing and was patient with more questions I had. No contract required but I will definitely continue using Care Pest Pros. 5 stars for sure!!!!

My request for initial service was answered promptly, and service was scheduled on the day I…read morerequested. The technician reviewed the problems I was having before he started treatment, then tailored the treatment to the problem insects. He explained what he was going to do, and addressed my concerns about the safety of my small dog and the wild birds that feed in my yard. He did a thorough job of treating all of the problem areas on my property and around the outside of my house. I signed up for quarterly service but was told to call if there were any problems in the meantime, and they would come back out and re-treat any problem areas. The technician, Christopher, was obviously very experienced and knowledgeable. I highly recommend this company.

This review is solely for the customer service we receive from Gilles. He has always been so…read moredetailed and responsive with anything we need for our community! He comes in every Thursday so positive, and such a pleasure to work with! He addresses things quickly and politely and seems to genuinely care about his job. We love him and thank you for everything you do Gilles! XOXO, 7East Team

I really try not to write negative Yelp reviews, as I strive to support small and local business. I…read morehave tried multiple times to get this company to fix the situation, and I am beyond frustrated and over the entire experience. In an effort to save ANYONE from the headache and waste of hundreds of dollars I am breaking down and sharing my experience. It all started with a squirrel problem. We had a family of squirrels living in our attic, and after the horror stories of the destruction they could cause started coming I decided to call someone to help rid us of the problem. I called one person, and he told me he would quickly take care of the situation - but if I am sensitive to animals, I may not like it. After much searching, I found Pest Management who gave me a detailed plan of how they will humanely catch and release the family. After a thorough inspection, I was told a family was nesting in our attic as well as a "rat infestation" and sold on securing all access points to the house. Against my DIY husband's wishes, I went ahead and went with the full shebang because with it came a full year's warranty. Two months I lived with various men, not just coming in and out of the house, but at random times. I would be given a day / time for trap checks, and they would show up days / hours later. Fortunately I work from home, however my schedule was no longer my own. I would sit in anticipation hoping that maybe something would be caught, given the cages and traps that were placed and checked throughout my attic. After that period of time, everything was sealed off and traps removed. Nothing captured. Not a single rat from this "infestation." Not a single squirrel. A frantic terrorized squirrel fell through the chimney, which we removed ourselves. But that's it. Then the rot hit. So my "humane" pest removal basically was a complete hassle for me, along with trapping the animals in our walls and letting it die and rot. Super humane right? Awesome. I sent a letter to owner and management about my frustration and to see what can be done about the stench of death that had taken over both sides of the duplex. The response was "It really upsets me to hear this!" and the solution was to give me a bag of scent diffuser. Fast Forward several months, and our tenant has some very aggressive rats taking shop next door. (Did I mention they have a new baby? Yeah, kind of a big deal.) My husband reminds me of the big warranty I so beautifully sold to him a few months ago. I begrudgingly call the place, hoping they will finally make good and prove me right in making this decision to hire them in the first place. The person answering the phone was quick and speedy, and made sure someone was there the next day. (Win!) The next day the guy comes, first thing. He sets a couple of mouse traps, tells her there's a hole behind the oven that needs to be fixed, and leaves. Never to be heard from to check the traps or follow up again. That's it? How did they get in at all, considering we paid to secure all access points around the house? Wouldn't he communicate that with me, the customer, to give me the rundown and guide me to solutions? Nope. Nothing. Silence. Being the person of faith that I am, after a week of no word I try once again. (I am stubborn in my resolve). I speak to the sweetest new receptionist on the phone, just trying to understand what it is that my warranty covered. Maybe it's a mistake of mine. Perhaps I just didn't quite understand what I purchased. Again, benefit of the doubt. She tried to get the owner, Sarah (who has already failed on so many occasions when given the chance), on the phone to talk to me. Sarah chose not to speak with me, but to have the tech that came out give me a call back to explain. He'll call within 30 minutes. It's 2 days later, with not a sound. Your time is up. Failure in Service. All Around. Search elsewhere, Yelpers. Save yourself. PS. NOTE: This is a condensed account of everything experienced with this company. It has not included the cigarettes in our driveway, the duplicate $750 charge to my card months after the first charge, mud dragged through my house, etc. The techs are run ragged, my original sales guy is long gone. It's all around bad.