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    Spencer's

    2.5 (21 reviews)
    Open 10:00 am - 9:00 pm

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    Services - Spencer's

    Gift shops

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    1 year ago

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    13 years ago

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    11 years ago

    Rude service. Jessica is rude. I went in and go looked at bad then asked jessica a question and she was just plain rude to answer me

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    8 years ago

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    Q Outlet

    Q Outlet

    2.4(35 reviews)
    0.2 mi
    $

    Huge and massive now due to taking over Forever 21's previous spot! Looking around the store,…read morethere's lots of cute items that you want to try on.. but beware! The fitting room has strict rules and you must be aware of what you can't try on, and the max to try on is also 6 items. The staff didn't let me and my mom go in the same fitting room together because of policy, which was fine. She looked annoyed at us though when we both stepped out of each other's rooms to look at each other's fitting. Like geez.. we're trying these out to find a suitable fit for a family event and we're doing the best we can, lol. Anyways keep in mind that what you can't try on are also what you can't return due to final sale. Here's how the signs are worded: "ALL BODY SUITS, ACCESSORIES (HATS, COSMETICS, JEWELRY BELTS, LEGGINGS, PURSES, FOOTWEAR, LINGERIE) SALE & CLEARANCE ITEMS. NO EXCEPTIONS. ALL BASIC ITEMS. PARTY ITEMS." So sanitary-wise it's good, but at the same time make 100% sure you know it'll fit and look good on you! We actually had our checkout done by the manager and she didn't speak to us the whole time during our checkout process. No thank you or anything, and eventually after shopping and finding a different top elsewhere we had to exchange two items the same day we purchased them. After having lined up at the checkout counter, the staff thoroughly checks it before telling us we have to walk all the way to the back to meet the manager to do the exchange process. Manager was the same lady, and finally she spoke to us. Customer service definitely could be improved, especially since Q has a lot of rules to follow.

    025/2026/Jan Grand…read moreopening in this location at Ontario Mills! A lot of good sale ! Trendy clothing ,shoes and accessories for the latest women's fashion! Offers variety of sizes from small to plus sizes 3X!!! Love this store !!! So many fashionable items in affordable prices!!

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    UGG

    UGG

    1.0(2 reviews)
    0.1 mi

    Policy dispute. I purchased a pair of UGGs online for my…read moredaughter as a gift that was one size too small. I called the UGG representative on the customer service phone number on my receipt and she stated I could exchange for a larger size, at the UGG store in Ontario, California. After driving for over an hour to get there, I waited for over 90 minutes only for them to tell me that they couldn't. The ladies said "No. I don't know why they told you that." It was a simple exchange that they refused to help me with. This was frustrating to say the least. I had my order number, receipt and the perfect shoes still in the box. Terrible customer service.

    Well ok manager- I'm sure there is someone above you. You're not the CEO or top supervisor. I'm…read moresure. However, It's not just wear and tear they look terrible after a year and I'm using it casually and I'm a teacher! I'm not walking in dirt and it has glue coming out. I also don't wear these in summer !! The reason you guys have such a short warranty and don't stand by your products is cause they're terrible. Everyone online talks about it. I will be letting people know how terrible your shoes and customer service is online. I'm very unhappy and you have no customer service. You also don't stand by your products. I have an old pair from 2003 and it's not perfect but not as ugly and deformed as this one. Do better you guys shoes are horrible and so is your customer service. And you're offering nothing to even make me want to purchase these horrible shoes again. Keep your repair program I'll just throw these in the garbage like my last pair!!!

    Spencer's - giftshops - Updated May 2026

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