10 registers and 3 people working.... this place is horrible. Perhaps I should have an appointment... there were 14 people ahead of me.. this review is for the Van Nuys store. read more

DONT GO HERE ITS CLOSED DOWN!!! I drove around for thirty minutes to find out it doesn't exist

This cable company is terrible. I got a new cable box and found out it could only record one thing at a time if you were watching a different channel at that time. Everything else is in "conflict". When you want to see if a show is coming up In the future, that service usually says "Not available at this time". Dreadful replacement for Time Warner. I gave it one star because zero wasn't available. read more

I've had internet with them for about a year and then I see my rate changed so I was like ok let me call to see what happened... I was on the phone with them and with out my consent they added this stupid free trial for some streaming service that I never agreed to so I asked them can you please remove this I don't need it and this fucken guy over the phone really told me I can't help you lower your bill if your removing a service... I was like are you fucken serious?!! I never even asked for it or even agreed to the free trial. Then he says well I'm sorry we can't lower anything if your removing a service. Then I tell him even if I didn't even approve of this service and he said yea... it's fucken pathetic honestly... spectrum is a fucken scam.. if you like to get fucked with no lube go ahead and join spectrum... anyways I told him ok I'm going to cancel my service and he didn't even care or make an attempt to try to change my mind LMFAO. Called At&t right after the call and got hooked up with the same internet speed only paying half the price and they even through a 100 dollar gift card! DONT GET FUCKED AND AVOID SPECTRUM (: read more

It's no secret what Spectrum's customer service reputation is but this store just reinforces the horrible reputation, every single time I have the misfortune of having to visit them. Unfortunately, where I live they're really the only option. The very first opportunity I have, I will switch to AT&T or DirectTV and hopefully never have to speak to another rude Spectrum employee as long as I live. read more

If I could give you 0 star I would. These employees need to learn some manners and customer service skills.

Worst company I've ever dealt with. I've never experienced such rude customer service. Save yourself a lot of grief and do not do business with this company. Not worth it at all! read more

This spectrum location is the worst. When there is a line of over 25 ppl waiting, 8 employees, and only 2 of those employees are helping ppl at any given time, THAT'S A PROBLEM. Whoever runs this place should look at how best to serve their customers in a more efficient way. Terrible. read more

Sad state of affairs. For 2 years now we kept wondering why the picture on the display tv's at Best Buy looked better then the picture on our tv's. Simply put, TWC doesn't have 1080p! And what's even worst is that they are so behind in technology that they are still broadcasting some channels in analog. WOW! Fact is, by the time they catch up with folks like Direct TV, Direct will already have 4K and will leave TWC in the dust. Another sad part is with a new TV we bought we switched over to Direct and wanted to keep TWC's internet and phone but the guy I spoke to had a serious attitude claiming he worked at a dozen different cable company's and all have the same price. Of course I had to point out that if what he said was true then TWC should have never hired him because he can't hold down a job very long with his lousy attitude. He didn't appreciate that. I call back (Go figure) and I'm quoted twice the amount they show on the website. Pointing this out I'm told that because I'm "Down Grading" I don't qualify? I yanked TWC's tv equipment and took it in. The lady that helped me was very polite and after some time did come up with a reasonable price which was closed to half of what the phone guy quoted. Sad thing is that I just found an even lower price for internet and phone so unless TWC contacts me from the emails I sent today then their out completely. read more

I went yesterday to upgrade my internet and for reals these woman's are too much I understand about the virus but they treating us like if we some type of aliens besides they didn't help me at all first women said "we can't upgrade you if u don't bring the box first " but with a look like if she didn't even wanted to be there .. we went home got the box then another woman name ISE help us and same thing she was even worse then the fist girl who attended us we told her we brought the box back and all she did was " ok let me see so she checked " she went to the back and brought us 2 boxes n said that's all you need n is going to be $40 more I ask so that's it ? She said yea u gotta wait 24 hours to update ... so later in the night I called spectrum to talk to them about my changing n guess what NOTHING WAS CHANGE in the system so she didn't do her job at all . These girls need training to treat people right or if they don't like working with costumers then they need a to stay home or look for a different job. read more

Absolutely the worst communications company, ever. Could not successfully transfer my phone, fax and internet to new address from the valley. I had to let go of my fax number because of it (yes, I still fax) . As we added new cable boxes, got two ones that are the old format and one that is a new format. Just an overall bad and expensive, to boot, company. Use alternate communications system if you can. read more

I called to setup internet and they said I didn't need to have someone go to the apartment to install it. I just had to pick up a modem from Spectrum 5 minutes away. But the wait inside just to pick up my modem and finish moving into my apartment. There were way too few employees working and less than half then counter stations being used. How do you make someone wait for almost 30 people to be helped first?? It's frustrating when companies operate this way and make the customer wait a long time for a simple modem pick up. I already dislike Spectrum and I haven't even used the service yet. What is the manager managing?? read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

One thing I don't appreciate is a person treating me like an idiot when I am not. I work in Finance, AR and AP to be specific, and the billing manager and representative is telling me some bs lies. If you can adjust my bills from the previous statements, why can't you do it again? Especially, when I have called 3 times already to request a service to be removed every time I was sent a billimg statement. Ontop of that, the billing statement clearly shows that if I subtract the $19.99 for the voice service (aka landline) from the $49.99 for internet and the $1.27 tax and fee credited, my bill should remain consistently at $49.99 total. The service I received shows a lack of communication among the departments and most importantly, to the customers when I have to waste 1 plus hours of my time to repeat the same request and each time the representative tells me they will remove the voice service. That is extremely frustrating not having anyone listen-care to listen to my frustration and understand that I am receiving low quality service. The representative I spoke with in the billing department says they can credit me the landline service for the current billing statement but I'd still have to pay for it for the following month... Wait, how does it make any sense. I dont appreciate the dishonesty or incompetency when it comes to incorrect billing. A lack of communication skills and customer service is not my issue and shouldn't be my issue. Im simply asking that someone in the billing department do their job (or the company improves on their communication skills and provide a more detailed note for my account) so I can receive a billing statement that actually reflects the correct charges. I do appreciate a correct billing statement. I am more than happy to support a business that has excellent to exceptional customer service. Honesty is what wins my business and loyalty. I don't appreciate inconsistency either. I give a one star because the day I returned my equipments, I overheard another customer going through the same issue I was having, being billed for a service she requested to be removed when she tried out the bundle package. After exchanging some words and our experience with the bundle package, she confirmed my decision to leave spectrum for good and to try other services out there even if they are a fresh business. Everyone has a different relationship with each company, as we do with people so do what is best for your financial situation. read more

They get the job done. Since Time Warner Cable has become Spectrum, the service has improved. The wait times are lower. They staff is more attentive. They do more to try to make sure that everything you came in to have handled is taken care of, and I've not yet had any "unfortunate surprises" where they supposedly did something, but then I got home, and something didn't work the way it was explained. Whether it was a service appointment, installation or equipment activation, everything went unexpectedly seamlessly. The one main drawback is that they can really only explain to you things about their service and what the service is supposed to be able to offer. Specialized questions around what the equipment is supposed to be able to do, or very strange questions to ask them (like, "how do I hook up this device you've never heard of in my home theater system to your device wirelessly, while simultaneously, using this other device you've never heard of before to stream the audio to my phone?" or something crazy like that) won't go very far. It's best to call technical support to have one of those representatives go into "deep-dives" as far device feature sets, programming options, service availability, benefits of certain speeds, etc. I realize that's frustrating but this is just a storefront, not a concierge service. There are whole businesses built around helping people design, acquire and get help with their fully-integrated home theater systems, including how to get everything hooked up properly. They and their techs that arrive at your home or office will do the best they can to get the service working that they provide, but I would limit your focus of your interaction with them to that. I think my biggest complain, overall, is the limitations to their training. There is not a whole lot that they can do or even know about when it comes to certain types of less common issues when it comes to customer accounts. I suggest making sure to get the name of an agent or supervisor that handled anything special for you (including just a new address for service) so that you can try to keep working with them on the issues rather than being forced to re-explain to another new representative who you are and what issues you need resolved. read more

Zero stars . Slightly cheaper than direct tv but not worth the headache. Spectrum is the same time Warner. Crappy customer service. My review is not for the panorama store but for Spectrum. I called to switch from direct TV to Spectrum due to the discount in price and they made a huge mistake by closing out my account for internet and requiring me to pay a fee to start services like a new customer instead of just adding cable to my internet service . They also had to run my credit which I was not happy about. So I called and waited almost two hours to get this issue resolved and during this time I was transferred several times and someone actually hung up on me. I was so upset with the lack of customer service . A week later I received all my equipment in the mail but waited about a week and a half to decide to install the new boxes. I thought I was going to be able to install them myself but I couldn't so I called spectrum to try to get somebody to come out and do it for me. It was at that time then I realize that spectrum started charging me for cable services the minute that the boxes were delivered to my house. This was the complete opposite of what he customer service representative told me when he was mailing out the boxes. On the phone I was told that I would be charged for cable when I called to activate the boxes. So at this point I was paying for two different cable providers and not knowing it. Again I was upset expect room for providing me the wrong information and they refused to give me the two week credit. It was at that point that I decided that I was not going to proceed with cable or Internet from spectrum. They charge about $100 less per month than DirecTV but I have never in my life experienced such horrible customer service with DirecTV like I was experiencing with spectrum. Two days later I received a bill for $800 for the cable boxes that they deliver to my home. I am in the process of returning them and was told on the phone that I would receive a credit once they are returned but based on my experience with them I wouldn't doubt that they're going to try and charge me for them. This is been the worst experience ever and the people on the phone in customer service really don't care. I had people laugh at me and hang up on me. I cannot express the frustration I have had with them. I'll pay the extra hundred dollars a month to DirecTV knowing that when there's a problem which I have not had in the last two years I will be treated with respect and they should be taking care of. Spectrum is Time Warner nothing has changed read more

4 dumbasses in blue spectrum shirts , about 12 customers in the store and only one person helping people out . If you love wasting your time come here ! I love nothing more than seeing 3 viable employees with their thumb in their assholes standing around . Simply trying to return their equipment and I gotta stand in line behind people opening up mobile accounts . Fix the way you help your people to get in and out quicker . read more

On September 2017, I received a flyer from Spectrum advertising special for $29.99 per months, 3 services. I called and signed up for the special deal. The representative told me I am in and there would be no setup fee. The service technician showed up and after hooking everything told my bill should be around $106 per month. A month later I received a bill for $133.57 plus $64.58 adjustment (setup fee). When I called Spectrum's customer service they told me the special was just a promotion and is no longer available. At the same time the commercial on TV was advertising the same special, $29.99/per month. I see Spectrum is as dishonest as Time Warner was. read more

RUN! If you have any other option, go for it. I have spent many hours of my life dealing with them, and although their employees are lovely, I STILL CANNOT WATCH TV! read more

Horrible all around. Sucks to be stuck with this expensive, shitty cable service provider in Valencia. My bill jumped over $80/month due to promotions expiring and spectrum not offering those prices anymore. read more

We get internet from Time warner cable. I hate when they send advertising papers stating " connect to internet with us for $29.99" while we paying $65 per month. I contacted them and they said that rate for new customers. Are you kidding me ? They don't appreciate old customers who pay them for years. Then you guys have to stop sending newsletters with lower rates every week bothering us. Very dishonest and shady company read more

This is by far the best experience I had with Spectrum. From the customer service over the phone to the home visit. Our technician was Garriet a very professional and knowledgeable man. His customer service is recommendable. Thank you goes to the team at Spectrum for my high speed internet. read more

I usually don't need to come in to the locations, but I had to replace a cable box and decided to come in myself. I had a great customer service experience with whoever it was who greeted me when I entered, and the women who helped me at the desk. The only complaint I have; really more of a suggestion is about the efficiently of helping the customers in a timely manner. There was many employees working, however it took a long time to help certain issues customers were having. Of course that's not unusual and is understandable. Things happen. But I believe it may be better to section off the areas for the different issues customers come in with. I noticed sitting there for over 25 min, that more than half the people there were at the desk for maybe 5-8 minutes, honestly. They should have a separate area for the cable boxes, phones and payments etc. Spectrum is offering more services but there isn't enough people available to help about them. This being the closest location to me, I would come again. There is parking in front, but if it's busy you may have to park farther as the area is small. read more

Time Warner Cable is the worse. They promise you everything to get you signed up and then they don't follow through with it. When you call to ask what the problem is they pass you from one person to another and no one knows what is going on. I spent two days talking to people trying to get them to come and install, after they didn't show up when they said they would. Then they offered a gift card for the install and after spending hours with them on the phone they didn't honor it. LOL What a joke, unfortunately they have monopolized the area that I live in. read more

Why do I have to bundle to get a discount on my internet?? Full of crap! With TWR I did not have this problem! I will be switching ASAP.... read more

Welcome to Spectrum. The crapiest slowest customer service ever... worst than DMV on a rainy day!

Worst customer service ever!!! Rude staffs and wasn't able to help me with PPV event UFC 212 order. Fuck these morons my business doesn't deserve this kind of service. Their bad services impacts my business. read more

Shiny new location, same stupid LONG ASS lines and crappy company. Why in the world these guys cannot put out more agents to shorten the wait time is beyond me. DMV style management at its finest. Signs on the monitors bragging in Spanish claim they're 90,000 employees strong. Guess they can only spare 3 or 4 to wait on the hoards of non-English speakers paying their bills in cash? Maybe have a separate line for English speakers dropping off old-ass non-working equipment? read more

Had an excellent experience as I walked in, put my name in and was seen within five minutes. Exchange my broken DVR and I was out within 10 minutes. Well staffed and very courteous. Simple things like this make me so happy. read more

Be aware. If you use directions on Yelp app it will take you to the wrong address. The address on the page is correct. But I asked for directions and it took me way up the street. Looking for the business in the dark. Not good. read more

Horrible horrible horrible! There customer service department stinks! I got transferred to three different departments cause they couldn't resolve a simple technical issue. I am cancelling my service they don't know how to keep happy and loyal customers! It also seems they lure you in on there triple play packages and start to increase there prices after the year is up. There is no heads up just get a bill from $99 to now $150. It's like really? If your looking for a company to provide you great service and reliable product this is the wrong one. read more

Back in November, I had someone call me and offer spectrum TV with all the channels for a meager price of, I believe, $9.99. I thought it was too good to be accurate, and then we somehow got disconnected. After calling spectrum back to make sure it wasn't fraudulent calls, the lady I spoke to said no one from spectrum had contacted you. While looking at my account, she said she does not know why but I have the choice package in my service, which I'm not getting charged for. That includes, I believe nine channels for free. I told her I didn't want to pay for cable since I already pay for Netflix, Hulu, ESPN, Disney, and Amazo. And I said to her that I didn't have cable wires connected. She ensured me that I did not need any cable wires to watch TV, and it was all free. So I got to choose the channels I wanted. So I agreed and chose my channels. Long story short, I ended up getting a huge bill increase on my account. When I called spectrum to see what was going on, they said I added a cable plus a cable receiver for $8.99. Keep in mind I did not receive a cable box that they are charging me for. After calling so many times and talking to very rude and unprofessional customer service staff, I finally spoke to a gentleman that knew what he was doing. He recommended that I pay the first month of the cable I got charged because he said it is out of the window period. So regardless, they won't refund my money back. Afterward, he put in a ticket for a refund and said someone would contact me, but of course, no one did. Now when I was checking my bill, Spectrum charged me again. I called Spectrum back for the eighth time. I spoke to Jason in the management department he said my claim was denied because it was not in the window period. I told him that's not true because the gentleman I spoke to before told me I should pay the first month because that's not in the window period. And I would possibly get a refund back for this month, but yet they charged me for the month after too. He said he couldn't do anything about it and that now I have to pay for another two months of TV I did not use. So basically, now I have to pay for a total of three months of TV service for nothing just because the first lady screwed up my acct. Spectrum services only think about making money, even if that means they have to lie to add services a customer does not need. Their Customer service is very unprofessional, and it seems like no one knows what they are doing. read more

worst cable company ever!!!! most of the time i have no signal in my appt, very slow connection eventhough i have a 200 mbps!!!!!! sadly spectrum is the only cable company allowed in my appt!!!!! im giving this 0 stars!!!! this review is for the whole spectrum in general not the store! worst internet service ever! read more

Horrible company! The people spent more time telling me how important me giving them a 10 rating when the customer survey calls me back than giving me accurate information. Yesterday one representative told me of a great promotion she could offer me. I was honest I told her I was comparing rates with DIRECTV she gave me the details , I wrote them down. She encouraged me to give her all 10's on the survey. I did. I called around. Called back and her supervisor said there's NO WAY they could honor such a deal. These people must be afraid of losing their jobs. Well after 15 years. That plus saving $75 a month at DIRECTV IS why I cancelled read more

They don't deserve 1 star. I called TWC Spectrum in December 2016. I spoke to Julie who set up the account. She said my new bundle for wireless internet and phone would be $64.98/month including all fees. I called back on 1/24/17 and spoke to Aaron because the billing was incorrect. He flat out told me he didn't know how to help me and transferred me to someone else who said they get it all fixed and I should see the corrections online in 48 hours. I called back on 1/27/17 and spoke to Eric letting him know the online billing was wrong. I told him the Spectrum computer system can't be updated but 1x per month regardless of what the prior person told me. On 2/8/17 I get another incorrect bill for $14.12. I called and spoke to Rhea in billing who was clueless. She transferred me to Zac (emp id FOP) in Customer Retention who said he got it fixed by issuing me a credit of $34.40. He assured me that I would receive a correct bill for $64.98 going forward. Yesterday I received an email stating my bill was ready for viewing. It's for $28.41. Again I called and this time spoke to Kim (emp id 1811411) who said the correct bill is showing $69.98 on her side but that she will issue a credit for $60 for the entire year to ensure that the correct amount would now be $64.98 per month. She said all I have to do is pay the $28.41 for this month's bill and to ignore whatever amount is on the future bills and only pay $64.98. Yes, that's right..."ignore whatever amount is on the future bills and only pay $64.98". That tells me the problem won't be resolved any time in the foreseeable future and that I will be calling back every month for another dose of incompetence. I'm astounded by the level of incompetence in the billing department at Time Warner Spectrum Cable. Those with whom I spoke who said they could help, didn't. I have more respect for Aaron who admitted he didn't know how to help me. At least he told the truth, however, at that moment he should have transferred me to a manager to actually get the problem resolved...unless of course management is just as incompetent. read more

A month ago I changed my TV, phone and internet service to Time Warner "Spectrum" since then I've made 4 calls to the customer service for "channels unavailable". The outcome was I needed to rent the larger box for an additional cost to watch a station I was viewing in one room but unable to recieve in another. Mind you this was not an on demand or premium station. It was a station sold to me under the $89.99 package. I ask you to explain why it can be viewed in one room but not the other? My advice check and check again before you agree or sign anything. I was never informed that this was possible by the sales department or the installer. Very disappointed for 11 more months. Debbie in Reseda read more

Dear Spectrum, Your service and business model is the worst. We have been paying $250.00 a month as a valued customer. We have 4 teenagers in the house and needed to upgrade our internet service. Thats right at $250.00 we did not even have the fastest internet and no paid channels. Took two hours to quit the service. If we leave for 6 months and come back we can have the same services but this 400 mbs internet for $115.00. Crazy we just quit today. Hope this company goes under. Maybe some service professionals will take it over some day, read more

Worst customer service, on the phone or the hour wait to return their terrible equipment!

Horrible customer service! After my internet router was defective, customer service told me I would need to exchange it (even though it was less than 3 months old). They told me it would be faster to go to the store. Wait was long with 17 people in front of me in the morning on a weekday! The people greeting customers at the front were rude. Hopefully I will not have to return with another defective router. read more

They said my cable box was free. Then, when I shut off service, they said I had to return the box or have to pay for it. How is this free?

The incompetence at this company is astounding. First they send two "installers" that actually have no idea how to install anything. They destroyed my wall trying to run cable, left a huge mess all over the floor. I've had to sit and wait for people from the company for 3 different days now, taking time from work, so they can send someone that can actually install something also to see all the damage they did. I requested they waive the installation fee and they declined it! Lol. Their customer service is a literal trash bin. I'm actually embarrassed for them. Do yourself a favor and avoid them at all cost! I've had At&t for years without issue, good customer service. But unfortunately I moved and they don't service my area yet I cant wait to switch from Spectrum. The second they've repaired this mess, I'm out! read more