No extra stars just adding to a previous review. After my last review, I'm assuming SOMEONE from TWC saw it and I got an email with a "your next ONdemand movie is on us!" well, thanks TWC except when I tried to order said movie from the ONdemand channel, I got an error message for a good 45 minutes and every time I've tried since saying that particular service isn't available, try again later. Also, I now work a full 40+ hour a week job again leaving me only about 2-4 hours to relax and watch TV or do Internet things, and weekends to Netflix binge/Amazon/Hulu/whatever. I've lost count in the last two weeks alone, how many times my internet has just taken a dump, taken a good 10-20 minutes to turn back on and actually WORK, reboot whatever app I had (Netflix, Amazon, whatever) find what I was watching/doing/typing/hell I've been in the middle of typing and sending important emails when the Internet has tanked, to find the email was never sent or was sent as incomplete. All I can say is I'm canceling my service with TWC when I move in a week and will NEVER go with them again. read more

Nice waiting area. Very organized. People were nice. They solved my problem and gave me a better price.

It's ridiculous to wait this long to return your equipment. Company in general is disorganized and employees know that they're working for a fucked up company no they just apologize for the disorganization. Where the phone they tell you it will be just less than a minute to drop off equipment at the store but it isn't, and they don't tell you that all equipment can be returned at a UPS store within minutes instead of waiting for hours however they purposely don't let the customers know that because they don't wanna pay for the UPS charges and they want to make people wait at their store location. read more

The contractor came to install service and nothing has been working for 2 days. The told us to contact our old provider to fix what THEY did. We haven't been able to use our tv, computers and printer for whole two days. The supervisor even said the process would take about a week to fix. So we are suppose to have nothing for a week? Disgusting customer service DISGUSTING. Update: They still haven't come to fix what the contractor did. The contractor won't even return our phone calls. We called spectrum and were told a supervisor would call...no one has. read more

I'm seeing so many negative reviews attached to this location and was honestly hesitant to go but I brought my iPad and went anyway, thinking I would have a 90 minute wait (especially at 10am on a Saturday). When I arrived, there was ample parking. I walked into the lobby, was greeted by a nice young man who inquired what type of transaction I was there for, and then he instructed me to take a number. I got 41 and they were on 35. Not 12 minutes later I was called up, and greeted by a very positive sweet and funny TWC agent (Michelle) who assisted me in the exchange for my modem. She told me of ways I could increase services while also saving $$ and I do appreciate that. Everyone involved made what I had feared would be a difficult transaction into a smooth one. So thank you!!!!! Kudos to the friendly staff at this location. read more

My monthly rate continues to increase and everytime I call, I get the same response that my "promotional" rate just ended and my new rate is the standard rate and they will not increase it anymore. But this has happened 3 times already... So many empty promises and lies. I don't trust this company, and neither should you. read more

They are the worst customer service no one knows what how to help me late Payment notices hold for people who are very stupid doing nothing to help you transferring to others that are stupider. I just want to fix my problem and I don't want anything to do w them. read more

I honestly don't get what all the fuss is about. I waited 45 minutes and there was 35 people ahead of me. Not that bad. Don't go if you're in a rush or a bad mood and you'll be fine. The only comparison I found to the dmv was their number system. It's actually pretty nice inside which I did not expect on that end of Van Nuys. They had comfortable seating and Animal Planet was on if you got bored of your smart phone. The rep I spoke with was super sweet and very helpful. I'm paying the same amount for TWC internet that I was paying for att u-verse internet except I'm getting a much better connection with TWC. Huge companies like ATT and TWC will always have their customer service reps reading from a script. That should be expected these days. People are more likely to review a business when they're upset and it's probably more of a personal problem. I'm reviewing this company because I expected the worst after reading all those outrageous reviews and yet I had a wonderful experience. People are ridiculous sometimes. Don't sweat the small stuff :) read more

Inconsistent service since we switched to them two years ago. Bandwidth promised seems like it's not delivered. I need a new option this feel like monopoly! They really don't have to care and they don't - it's their fiduciary responsibility To not care since there is no real competition! read more

TWC/Spectrum's Customer service is something else. Apparently, their customer service team will not honor any misinformation their reps say. No matter how big or small the mistake is, they will not honor what was offered. Which to me is not good customer service and won't even reach a fair resolution. Long story short I was quoted one rate which included all of the channels I asked for. After the service was updated I noticed, no NBA TV. All I asked for them to do was to review the call and to honor what he offered. Regardless, no can do. I like Spectrum, but this one instance is not cool at all. read more

Went in person today to settle a debt. Spoke with a Sylvia and she had the worst customer service experience. Poor service and terrible staff. Going to cancel service once I find something better! read more

My internet sucks and keeps disconnecting and I just paid for my service. My phones hot spot has a better connection!

On Easter Sunday we had opportunity to meet one of the technicians named Joel Baez from Charter Spectrum. Not only that he was very professional, but also on time and very kind. He did his job really fast. He was very patient with explaining of what needs to be done, and walked us through the entire process with all details. It was very refreshing to have contact with someone so kind, and professional. Thank you Joel for a great job, and wishing you good luck. We really enjoyed your service. read more

If you can avoid it, DO NOT GET SPECTRUM! The service is often spotty and when you call them to find out what is going on you get an automated message stating that they are doing an update. When one has deadlines to meet, spotty service and poor customer service does not cut it. read more

Sucks big time, all around. Satellite good! Spectrum bad, reverse to Spectrum's tv commercial.

Spoke too soon, Spectrum just double my internet cost. FAIL FAIL FAIL!

The absolute worst cable company on this or any other planet. Cable is inferior quality and service is at best spotty. Their customer service and supervisor customer relations are insulting and incredibly blasé about your problem not being their problem. Cable bill has increased over a hundred dollars a months in the last 3 years. I'll be cutting the cord ASAP. read more

This company SUCKS!! I have tried for YEARS to get monthly charges taken off for services I didn't sign up for. Each time I am routed somewhere else, and Spectrum is screwing people who have been longtime customers. New customers get discounted rates, old customers get shafted. Take your money elsewhere. read more

Came in for an equipment. The staff was very helpful . It was a bit busy but you can go watch TV while waiting. I waited for less than 45 mins.Beware of kids running around, which can be cute and annoying. read more

I only had a short window between leaving work and the closing time of this TWC store, so I was really anxious when I got there. I had a heck of a time with the out-of-country phone representative with whom I had spoken over the weekend, so I COULD ONLY IMAGINE what was in store for me now that I was going to be dealing with an actual person! (Also, some of the Yelp reviews didn't give me much hope, either.) Anyway, there was HARDLY ANY WAIT TIME and I had the luck of speaking with the SWEETEST CUSTOMER SERVICE person! Michelle instantly made me feel at ease. She was able to effortlessly make conversation with my tense face while still giving me a clear rundown of how to install my new phone modem. It was great - I left the store feeling relaxed, happy and super ready to conquer rush hour traffic! read more

slow services... tell me how this works.. you have at least ten people waiting already with five people coming in with me taking a number to wait as well. You have only three tellers.. THREE!!! when there's obviously more room for at least four more tellers.. where are they.. you are literally stuck on one client for over 20 minutes and now you have six more people in the room.. come on.. slow services at its best!! for sure. read more

Methinks not indeed. The line was ridiculously long. They only had two or three people working at a time and they didn't even get me what I asked for. Time Warner Cable has been nothing but a pain in the ass thus far but I didn't really have a choice in the matter, did I? read more

Worst company ever! And do not try Spectrum Mobile! They told me the service would be better than Verizon, but it turns out it's much worse. They piggyback onto Verizon, but do not get their full coverage. read more

Customer service is terrible! After waiting an hour to return my sons cable boxes, I missed my number being called. My number was 73, the monitor showed 79. Since they only go 3 numbers back I was out of luck with no exception. The service lady was unwilling to help and walked away when I tried to explain. read more

How is this a good service, when you pay top dollars for fast Internet and you can't get a technician on site till 3 days later. Than they offer a credit but you have to call back. Very stupid if your already talking to a representative. Sounds like bull shit just like the service. Need to cancel this service, not worth it. read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

Worse place to be right now. How these retards are still in business is beyond me. One the biggest monopoly frauds ever. Glad to finally get rid of this pathetic so called service provider. Quick to scam you out of money and when it comes to these fucktards to issue credit or refund money they give you the run around and leave you waiting for the longest. Even worse coming to this damn place. GET A DIFFERENT CARRIER DON'T WASTE YOUR TIME AND $$ WITH TIME WARNER. read more

Spectrum - Wasted morning just to return a useless " digital adapter" that never worked. - Internet Service Providers Near Me - Van Nuys, California

I live in Van Nuys and just tried calling Spectrum because my internet went out around 6pm. I call there customer support and an automated voice answered and said they have too many callers and wouldn't answer my call. They told me to go online for help. Unbelievable! I called them cause I have no internet. Terrible customer service! They need a lesson on how to talk with customers and be of assistance. Now I'll start checking other internet options read more

Worst ISP/TV service in the country. Never been screwed so hard by a "service" provider in my life. First, internet speeds were constantly slow and TV sporadically went out without explanation. Then, when you try to contact someone about it you're on hold for hours (one of mine was 3.5 hours) and they're always transferring you around because nobody who works there knows what they're doing. To top it off, they'll rip you off when you cancel their "service" and claim you didn't return your equipment. Avoid them at all costs and keep your receipts. read more

I visited the Time Warner office today and I was extremely impressed! I needed a new remote control, I walked in and a representative on the floor asked me what I needed. She went to the counter asked the Rep for a replacement. Within two minutes I was out the door! Six months ago I waited 45 minutes to replace a remote control, what a improvement! read more

Worthless, useless and utterly unacceptable. I pay way too much money for this sh*t. They know it but don't care. My cable went out and the customer service to get it back on was nonexistent. I waited 3 weeks before it was restored. I was told my bill would but pro-rated but it never happened. U was told the new cable adapter will be mailes to me; it never happened. No one cares. read more

An excellent store that burns through the customer line fast. Very polite service. I recommend this store over any others in the local area ! read more

Two employees talking for 10 minutes while there's 50 people waiting. This place sucks. read more

Don't come here, I repeat DO NOT COME HERE!!!!! People waiting 40 minutes to cancel their cable, sign up or whatever else. No support staff to handle the volume. DO NOT COME HERE, worst service. Staff here was nice at least. Spectrum Corporate, why don't you start staffing your offices with people. read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

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Awful!!! Avoid at all costs!!! Lazy, unhelpful, and waste of time. Helpful hint...you can return your equipment at the UPS Store. Don't waste your time here!!! read more

This was a really great experience! Had someone checking everyone in at the entrance & was surprised to be called within minutes (this was at 5pm on a weekday, so decently busy)! I can tell they're focusing on customer experience bc the employees were super friendly & made it so easy. I appreciate the service I received and the speediness of my trip! read more

Just before Spectrum took over I replaced my DVR and it has worked continuously since then, but recently my web mail seems to freeze up and slow down. So I don't know if that is just increased traffic or intentional slowdown. But what riles me up, literally, is the Music Choice channel Sounds of the Seasons- the Pulse. I love the Pulse, with its Triphop, but I HATE Christmas music for two months! Then they did this Christmas in July last year. Now its Valentines Day shmaltz! And all the time I am missing my Pulse beats. Can the Pulse get its own fulltime channel, please? read more

We have had really bad WiFi service for many years and finally decided to switch to Spectrum. We have tried for over 2 months to make the change with three different technicians coming here to install the internet. Each person with a different story about why they cannot provide service. With each new person, the old information is never recorded. At this point we have cut down trees for them and still no service. When you call for help it's an hours long wait with no option for a call back but if you call the Sales Department they call you back within 10 minutes. Worst customer service I have ever experienced in any industry! I guess we will stick with our old service which suddenly doesn't seem so bad! Too bad there are so few options out there... read more

The worst provider ever! I had been with Time Warner for years until Spectrum took over. I was paying for a land line and their fastest internet service at $90 a month. I then decided to terminate my landline expecting it would reduce my bill by $22 a month. But no. I was told that coincidently the fast internet speed I was getting was no longer available (even though I was still getting it) and that I either had to drop by half the speed or double the speed. Since my business requires fast internet I had no choice but to double the speed. Low and behold the new rate for this service was $90. Imagine that! My rate stayed the same even though I dropped the land line. Now, only two months in they are doing what they are famous for, billing these "across the board" rate increases which adds another $4 a month to my rate. The service rep told me there is no standard, like once a year, to their price increases. In other words it can happen whenever they choose. And they choose to do this a lot. They creep their billings up hoping no one notices and all of a sudden you find yourself paying way more than what you signed up for. This is a horrible business practice and shows they do not value their customers. If I didn't need this high speed service I would be long gone. In looking at the other reviews, there is clearly opportunity in this industry for another internet provider to step in and take over their business. But since cable provides the highest speed and Spectrum has a monopoly on their territories, it seems we'll have to wait for other technology to catch up. Can't wait until that happens and Spectrum bites the dust. read more

spectrum did not respect the Grandfather clause and monthly billing my household had with Time Warner Cable. We had cable and internet for about $100 monthly and Spectrum took over and wanted $150 for the same service and crappy channel selection. I ended up keeping the internet service for about $65 monthly and opted to go with Directv Now channel streaming. Great lineup of channels available at prices starting at $35 a month. No contract and no weasel tactics to increase your bill every chance a company gets. bottom line, only sign up with spectrum for internet. Their first time customer deal for internet is currently at $44.95 a month. after a year they will increase it $20 to their standard $65 (without modem lease). That $20 increase is still better than the competition when it comes to reliable internet. Do your homework on channels with the streaming competition and you could save as well. Hulu, youtube, PSVue, Sling, DirectNow are all competent options vs the ridiculous price increases for the same service that you get from Spectrum, At&t, & Directv (satellite service). read more

This is a review of the service not the store, the people at the store were very friendly. My husband called Spectrum to let them know we'd be moving in a week, and Spectrum cut off our service at our current home. Due to COVID, I am working from home and the internet is my life line. We don't even care that we lost our tv cable services. He called around 10:30 am. He was hold for over 3 hours this morning; they ultimately told us that there there was nothing that they could do today and that we had to go to the store to see if they could manually override whatever the problem was. I went to the store and was there for a bit, and like I said they were very friendly but unfortunately could not figure out the override and so they gave me new equipment to set up at home and it sounded that like would resolve the issue. So I went back home and tried to set up the new equipment. Still no internet, so we call the assistance hotline. The person who answered tried to help us, but to no avail. We were told that we needed to speak with another department in order to cancel the "new" account, so he transferred us. That was over an hour and a half ago. It is now past 8:00 pm and nothing has been resolve and WE.ARE.STILL.ON.HOLD! I've lost an entire day of work and at this rate looks like I'll be losing a second... read more