This is my 2nd visit over the last 6 months and both times they were helpful, knowledgeable ,and…read morefixed a problem the Verizon store in Kirkwood did not. There was no attitude or disrespect with the issues on my phone. Joe & Tahj were very patient with my questions

Went in for a new phone as one may have gotten lost on the Batman ride at six flags a couple weeks…read moreago. Tahj was immediately ready to help us out and get everything set up. Within the time we were there, I can not say how great Tahj was. So personable, great attitude, very knowledgeable, and honest about pricing. My phone's probably due for an upgrade soon so you bet I'm gonna go back to see Tahj to help me out!

Long wait times,staff did not inform me of the full price of the device and 3 year auto renewal…read more After leaving the store I felt something was not right went back and returned device, waited another 30 minutes and device is still on bill

If you go to this location............... ask for Justin or Rayshawn. If neither is working that…read moreday, LEAVE. If either is with a customer WAIT. My family mainly, ONLY works with Justin. Justin is absolutely AMAZING!!! We have been giving him a hard time since we first met him in April I believe. We came in for a plan change. We be hitting him with rapid fire questions in succession and he fields them all without breaking a sweat. He always guides us in the direction we need. He is extremely patient and polite, respectful and incredibly knowledgeable. He's just all around fantastic!!! He is extremely helpful and goes above and beyond. He understands our needs and works diligently to address them. My mother and I recently upgraded our phones. She needed a tutorial and I needed to complete my upgrade. Originally she was scheduled to work with Justin but when it came time for her appointment. He was out sick. He attempted to contact her to reschedule the appointment. She was impatient and opted not to wait. The rep she worked with didn't give her the assistance she needed. She left the store with a new device without knowing how to use it. So when I went in for my forced upgrade because the speaker went out on my phone, she was with me. Justin assisted me for over an hour with my upgrade and he gladly turned around and worked with my mom. He showed her how to use her new device. I still had questions once I left the store, I was able to reach out to Justin and he walked me through precisely how to resolve my issue. One time Justin was unavailable and Rayshawn stepped up to assist. I see he has a loyal customer base as well. He is FUNNY as hell, really needs to be a comedian. He is knowledgeable and patient. His first goal is to get to know you and determine what are your needs and wants. He then deciphers how that equates into choosing a new device that will work best for you and not put a choke hold on your budget. He is very respectful and takes his time. Let me tell you, when my family steps in the door, we're coming in four deep, sometimes it'll be less but we roll deep. We're expecting the customer service to be above and beyond and I promise you, if you work with either Justin or Rayshawn your Verizon experience will exceed your expectations.

My experience here was a breath of fresh air after having a very frustrating experience right…read morebefore at a nearby Spectrum location. The other location told me to visit the Kirkwood location, and apparently we were the fourth people that day to be passed along to this location because the two employees working here knew exactly what we needed the second we walked in the door. Both guys working were super knowledgeable, kind, and friendly. If I ever need to go back to the Spectrum store, this is without a doubt the location I'll be visiting from now on!

Besides my internet service constantly being out of commission for periods of time and only getting…read more1/10 of the speed (per speed tests) I'm paying for over the last 12 years, today I called in to cancel service to move to another provider and the rep refused to cancel my service. He tried to keep me on the phone asking me over and over what provider I was switching to and what was I going to pay. When I told him that I didn't want to discuss it and to please go back to the subject of cancelling, I was told "I asked you a question and you don't get to dictate how this conversation goes"! Blew my mind. THIS ISN'T A COMPANY TO DO BUSINESS WITH! Spectrum, you're not doing yourself a favor by keeping people like this on the payroll.

Minus 1 is more like it. My experience with a Southern California office zip 93560. Worst…read moreexperience I ever had with their so-called installer & I've used a # different companies over the decades. Spectrum advised me allow 2-3 hours for them to install internet & landline services. I kept my TV with a different company. After a # of incessant appointment phone reminders, installer arrived on time. The phone salesman told me installer would wi-fi link all my devices; laptops, phones, including a cell phone I purchased, was told it was $399. but email bill said $899. so I returned it today. Installer also said wi-fi not included in my order, would cost additional monthly, I said add, he called office. He worked outside, then inside. Spent way less than 2 hours here. Time to make sure devices coordinated. He called landline for me but when it came to checking 2 laptops, cell & TV, he became aggravated, said he "didn't have time, had a busy day with many appointments & my laptops were too slow." He totally failed to network my printer/fax so now I cannot print & printer settings function jammed for me to update. There are so many Spectrum/Charter network options, I don't know which to choose. I called Spectrum & was told "call HP." I couldn't even print labels to return their cell phone, other company's equipment or anything else! I often sell online & rely on my printer, also for business letters. I had 4 surgeries this year & today carried printer to business of purchase but no tech help was available. I also made 2 trips to different Fed Ex offices because I couldn't print their cell return label. Now I also have to make a 2nd trip to return other company's equipment because I can't print label or anything else. Way to take advantage of a a retired, disabled senior citizen Spectrum! Wonder what further billing surprises await! My proposed solution: they need to send a competent installer out @ their expense to finish the job & get that printer & other devices coordinated IMMEDIATELY! I called & told them how rude he was to me. Guess I'll have to carry printer back inside from car! I don't even know whose wi-fi my existing cell, a new Samsung Galaxy 23 is operating on!

I dont know where to start. I have charter internet and have for about 2 years. I called to bundle…read moremy TV with them to see if I could save some money. After talking to their sales rep, I was told that I would get all of these channels, a home phone (which we have never had. We like most, just rely on our cell phones), as well we would get upgraded to the 100 mb download speed. So I went ahead and canceled my service with Dish Network. When the service guy got to my house, he installed everything for the TV. But he had no record of any internet speed upgrade. He and I called the service department, and they said that they could not and would not upgrade my internet service unless I paid an additional $60 per month. They admitted that their sales rep did promise the upgrade, but that they would not honor it because she was wrong. My business is custom software and online services. So a fast internet is very important to me. But Charter was completely unwilling to work with me or take any actions to fix their own error. I kept asking for the next level up representative, and after talking to 5 different people, I got nothing but the feeling that they could care less if I just took a hike. And the fact that I was only saving a cost of about 10 dollars per month, but getting a service that has a completely antiquated look and feel when it comes to their TV software, I was happy to say, "just take this crap away". Charters DVR box is HUGE. It is also out of date, and their user interface is complete junk and hard to figure out. I now have to call Dish Network back and ask them to come out and re-hook up their equipment. I would strongly suggest staying away from Charter as a whole. If you are looking for a company that focuses on good customer service, then I would go anywhere else. Anything has to be better.