For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my…read morewife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above.

I give it one star because the 1st person I talked to was good. She then transferred me to a…read moreperson she said would take care of my problem. I was on the phone for 30 minutes just trying to cancel my land line, which I have pa[d for for unwittingly for 7 years. She told me if I canceled it they would have to upgrade my internet and they would send me new equipment. Since the service was at my cottage and it was closed for the winter, I explained that no one was there to except it. We went round and round and I finally asked her to cancel my service. She said I'd have to drop off the equipment. I explained that there was nobody there to drop it off. I ended up paying the whole amount and will never use the again. I I could have given them 0 stars I would have.

This is my first review of anything on Yelp…read more DO NOT WORK WITH MIKE - I came in for new phone - he said i couldn't trade in my phone, gave me 2 phone numbers and 2 payments without my knowledge. Went in to fix things and it took 2 different 1-2 hour visits to fix, staff was less than enthusiastic to help with something their coworker messed up. Miserable.

They sell you on faster internet service with their ATT internet air product (fiber not available)…read moresaying it's better and cheaper than our old broadband. Well, it's not. It constantly fails/ cuts out. If you call you get directed to use the app. The app uses an endless loop of unhelpful AI even if you ask for a representative. I was signed up for a business account but didn't know until I received the device. This is apparently because I'm a firstnet user. The store directs you to call the customer line which the automation cannot help you with and then the wait for a call back is 2-4 HOURS. Just to cancel. All for a product that never worked properly. I'm telling you, It feels like a scam.

I was referred to Sat-Com by my Home Owner's Association management. This was my first time using…read moresatellite services. The installation was very professional; they had to run some new lines through my garage, but everything they ran was tied up and tucked away neatly. I had the Genie DVR installed, and Dan (owner) sat down with my wife for about 10 minutes explaining all of the features of the remote, DVR service, and DirecTV offerings. All-in-all, it was the best installation experience I've had from any provider. The DirecTV service itself is working great right now as well.

Great Sales and Service on DIRECTV Satellite that I purchase from Mid America and they were…read morewonderful to work with. I feel that we got they best deal for the money and they installed the Satellitte and DIRECTV equipment the following day! Thanks MidAmerica Satellite for my new Directv

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

Minus 1 is more like it. My experience with a Southern California office zip 93560. Worst…read moreexperience I ever had with their so-called installer & I've used a # different companies over the decades. Spectrum advised me allow 2-3 hours for them to install internet & landline services. I kept my TV with a different company. After a # of incessant appointment phone reminders, installer arrived on time. The phone salesman told me installer would wi-fi link all my devices; laptops, phones, including a cell phone I purchased, was told it was $399. but email bill said $899. so I returned it today. Installer also said wi-fi not included in my order, would cost additional monthly, I said add, he called office. He worked outside, then inside. Spent way less than 2 hours here. Time to make sure devices coordinated. He called landline for me but when it came to checking 2 laptops, cell & TV, he became aggravated, said he "didn't have time, had a busy day with many appointments & my laptops were too slow." He totally failed to network my printer/fax so now I cannot print & printer settings function jammed for me to update. There are so many Spectrum/Charter network options, I don't know which to choose. I called Spectrum & was told "call HP." I couldn't even print labels to return their cell phone, other company's equipment or anything else! I often sell online & rely on my printer, also for business letters. I had 4 surgeries this year & today carried printer to business of purchase but no tech help was available. I also made 2 trips to different Fed Ex offices because I couldn't print their cell return label. Now I also have to make a 2nd trip to return other company's equipment because I can't print label or anything else. Way to take advantage of a a retired, disabled senior citizen Spectrum! Wonder what further billing surprises await! My proposed solution: they need to send a competent installer out @ their expense to finish the job & get that printer & other devices coordinated IMMEDIATELY! I called & told them how rude he was to me. Guess I'll have to carry printer back inside from car! I don't even know whose wi-fi my existing cell, a new Samsung Galaxy 23 is operating on!

My experience here was a breath of fresh air after having a very frustrating experience right…read morebefore at a nearby Spectrum location. The other location told me to visit the Kirkwood location, and apparently we were the fourth people that day to be passed along to this location because the two employees working here knew exactly what we needed the second we walked in the door. Both guys working were super knowledgeable, kind, and friendly. If I ever need to go back to the Spectrum store, this is without a doubt the location I'll be visiting from now on!

First, their in/person and on-lhine Customer Service are both awful. Their XUMU service (apps…read moreinstead of cable) is as sensitive as a 7 year-old girl - the equipment is junk and goes out and constantly tells you to re-set the box. And we have the mid-range internet My wife was totally ripped on her phone. Sign on the phone said it was on sale for $199, we paid that. Then got a statement showing she owes some $300 more. I am still withntgem but going to get out ifvthus quagmire ASAP. I'll be canceling the phones, the internet and the TV. They don't appreciate their Customers anyway. The most corporate-feeling, out-of-touch of any of the phone providers. Icoukd go on and on but when its over its over. But my last remark is "THEY SUCK."

The service is horrible and the customer service is even worst. I have had approximately 20-25 days…read moreof viewing time in a 30 day period. I pay for TV all the time, not some time. They lock you into a contract, charge you to have repairs of $8.99/month because they know it is going to go down. I am seriously considering getting out of the contract, and paying for high speed internet and purchase fire sticks and roku players. At least the wifi works all the time. Worst service ever and ATT does nothing to make the customer happy anymore, just take their money.

Called tonight because service is out again, it rained 12 hours ago…read more Technical services said there was nothing to do but schedule a service call, since they can't make it work when it's cloudy. Amazingly they tried to upsell me into buying device protection for my cell phones and tablets. They can't make their basic service work and they're trying to get me to give them more money for additional services? Fuck you AT&T you assholes! Handle your business before you upsell, you douchebags. I wouldn't trust you with a wet fart let alone my cellphone. Cut the cord!!!