My experience here was a breath of fresh air after having a very frustrating experience right before at a nearby Spectrum location. The other location told me to visit the Kirkwood location, and apparently we were the fourth people that day to be passed along to this location because the two employees working here knew exactly what we needed the second we walked in the door. Both guys working were super knowledgeable, kind, and friendly. If I ever need to go back to the Spectrum store, this is without a doubt the location I'll be visiting from now on! read more

Besides my internet service constantly being out of commission for periods of time and only getting 1/10 of the speed (per speed tests) I'm paying for over the last 12 years, today I called in to cancel service to move to another provider and the rep refused to cancel my service. He tried to keep me on the phone asking me over and over what provider I was switching to and what was I going to pay. When I told him that I didn't want to discuss it and to please go back to the subject of cancelling, I was told "I asked you a question and you don't get to dictate how this conversation goes"! Blew my mind. THIS ISN'T A COMPANY TO DO BUSINESS WITH! Spectrum, you're not doing yourself a favor by keeping people like this on the payroll. read more

First, their in/person and on-lhine Customer Service are both awful. Their XUMU service (apps instead of cable) is as sensitive as a 7 year-old girl - the equipment is junk and goes out and constantly tells you to re-set the box. And we have the mid-range internet My wife was totally ripped on her phone. Sign on the phone said it was on sale for $199, we paid that. Then got a statement showing she owes some $300 more. I am still withntgem but going to get out ifvthus quagmire ASAP. I'll be canceling the phones, the internet and the TV. They don't appreciate their Customers anyway. The most corporate-feeling, out-of-touch of any of the phone providers. Icoukd go on and on but when its over its over. But my last remark is "THEY SUCK." read more

Super helpful, fast, and accommodating. I recently moved and no longer needed spectrum for internet. You have to call and actually cancel your service, and I was instructed to take my equipment to the closest Spectrum spot. I walked in and was greeted promptly. It's set up like your typical cell phone store- lots of options at spectrum these days. I explained why I was there and he checked my account, equipment, asked me a couple of questions, and I was gone. Painless and quick! So many spinning plates with moving and the fact that this was so simple was truly appreciated. Thanks spectrum! read more

1:20 minutes to exchange a router - that took two minutes. Two employees. *I watched one employee work with a person for quite sometime. In the end she walked out, with nothing, perhaps he resolved her problem. *The other worked with a person for quite sometime, only to have the customer walk out, that particular customer used quite a few colorful words on his exit. So, in summary: -one employee worked with a total of two people -the other worked the majority of the time with two customers, and had two people turn in equipment. When I left - after business hours - there were still six names on the board... read more

At Kirkwood store my husband and were patiently served by Tyler. we are 74 and were trading a version 7 old phone for new package upgraded phone. His thoughtful, non-judgmental and unrushed approach was most helpful. Thank you Tyler! Suggestion for store. Making your staff and customers stand for longer transactions is lame. Lower the kiosks and get some chair. A relaxed customer is a happy customer!***** read more

Horrible customer service. I had signed up for service online but had issues up front which required visiting a physical store. Instead of just saying they don't know what happened and trying to figure it out, the store rep seemed to just make things up and assumed I was ignorant. I observed the same condescension towards other customers while I waited to be helped. Between the store rep and customer service on the phone, I ended up getting inconsistent information, requiring me to drive home and back to the store to provide proof of residence. I ended up wasting several hours, just to sign up for internet service. After the issue was cleared, I ended up telling them to forget it and canceled because of all the hassle. When I said I wanted to cancel, they obviously are not trained to care about customer service. The entire time they didn't ask me what I didn't like about the customer service experience, but rather kept giving me new lower priced offers. At that point, money and cost were not the issue. Now I get multiple "promotional" offers a week in the physical mail. Sometimes more than 1 on the same day! Don't think this is a coincidence. No wonder their prices are so high after your promotion ends. They need to pay for all this incompetence somehow, and appease dissatisfied customers with new discounts. I ended up signing up for T-Mobile Home Internet and the service has been great, evening knowing that service performance could vary depending on the distance from the cell tower (hasn't been an issue for me). Spectrum (AKA Charter) should be a last resort. read more

two veteran employees were extremely unprofessinal saying no one pro-ratea anything anymore, was gonna charge us $80 for 5 days of service. well Verizon pro rates, many places pro rates, according to this wonderful employee NO ONE pro rates anymore it's not a thing. proceeded to talk bad about me after I walked out of the store in front of other employees and told who I was with that no one pro-rated rates and quit lying and trying to get a discount on our stuff! how's it a discount if it's 5 days of service for $80 that's beyond ridiculous!! glad I won't be going here again since I'm moving! very very disappointed in professionalism especially to a veteran like mysel! read more

We had a horrible experience with Jim at the Kirkwood store. He told us we were trying to scam spectrum even though we told him several times the customer service rep did everything. He was really rude from the second time we walked in to the office saying he wouldn't give us our equipment because he assumed we were "scamming" spectrum somehow. Every time I would try explaining to him what customer service told us he wouldn't let me finish any sentences I started. We were on the phone with spectrum for 9 hours and going to 2 stores twice trying to resolve the disconnection of our service to our internet. He wouldnt let me explain to him what customer service told us to do and he wouldn't give us the equipment they told us to get. He was being petty over one number on our lease and how the customer service person wrote it in our account. read more

Such horrible customer service. Spectrum cut off my services and Jim had zero sympathy when someone in customer service might of found a solution. I didnt believe the solution would work anyways, But Jim found every way to make sure I didnt get equipment because he thought the situation was a "Scam" and according to him illeagal. My services were cut off through a mistake with spectrum for the third time in a row. You would think the same amount of effort would have been brought forth to resolve the situation. read more

I would like to thank Blake at the Kirkwood spectrum retail for excellent customer service. It's always daunting as an older person to get an agent who seems truly interested in your tech issues. Blake was that person. He's a good listener, he was a good educator and he was terribly pleasant throughout. MMcKay read more

The employees at this store are the best advertisement AT&T could have . They are useless and incompetent. When I was there there were three of us customers. The guy who said he was the manager kept insisting to the guy in front of me that he could not help him even though Spectrum customer service told him to go to the store. When it was my turn he told both me and the guy behind me to go to a UPS store to do our Spectrum business even after i was told by Spectrum customer service to go to a Spectrum store. He said it would be faster. Note: there were three workers standing behind three podiums and no other customers. I sure wish I could get ATT u-verse at my address. much better quality and service. Avoid Spectrum. read more

If I could give a 0 I would. DO NOT USE THIS SERVICE! They do not communicate to you at all and when you finally get someone on the line they hang up on you and they lie about the information they are giving customers!!! I had returned my equipment in Feb have had no word about it since it was returned. Now they say they haven't received it and I am going to collections tomorrow! They did not contact me at all until the last day and they would not give me time to find my paperwork. The supervisor of the supervisor also hung up on me. Beyond poor customer service!!! read more