We had a pretty complex transaction this weekend with upgrading a device, adding a watch, and…read moretransferring and adding multiple lines, new and bring your own device. We received excellent care and kind support from Aleisha, Everett, Gregory and Tyler. They looked at all the options and helped us get the best rates and discounts possible. Highly recommend this location and their staff.

Long wait times,staff did not inform me of the full price of the device and 3 year auto renewal…read more After leaving the store I felt something was not right went back and returned device, waited another 30 minutes and device is still on bill

This is my 2nd visit over the last 6 months and both times they were helpful, knowledgeable ,and…read morefixed a problem the Verizon store in Kirkwood did not. There was no attitude or disrespect with the issues on my phone. Joe & Tahj were very patient with my questions

Went in for a new phone as one may have gotten lost on the Batman ride at six flags a couple weeks…read moreago. Tahj was immediately ready to help us out and get everything set up. Within the time we were there, I can not say how great Tahj was. So personable, great attitude, very knowledgeable, and honest about pricing. My phone's probably due for an upgrade soon so you bet I'm gonna go back to see Tahj to help me out!

For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my…read morewife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above.

I give it one star because the 1st person I talked to was good. She then transferred me to a…read moreperson she said would take care of my problem. I was on the phone for 30 minutes just trying to cancel my land line, which I have pa[d for for unwittingly for 7 years. She told me if I canceled it they would have to upgrade my internet and they would send me new equipment. Since the service was at my cottage and it was closed for the winter, I explained that no one was there to except it. We went round and round and I finally asked her to cancel my service. She said I'd have to drop off the equipment. I explained that there was nobody there to drop it off. I ended up paying the whole amount and will never use the again. I I could have given them 0 stars I would have.

This is the first time I've worked with this team, and I couldn't be happier with the results. If…read moreyou're looking for computer and technology services, this team is top-notch. They exceeded all my expectations.

From the owner: Computer & Technology Services (CTS) provides reliable, scalable tech solutions for homes and…read morebusinesses across Madison and St. Clair Counties, IL, and the St. Louis area. We offer mobile repair, setup, and installation. Why Choose CTS 15% OFF for New Customers | 25% OFF Referral Discount BBB Accredited | Flexible Monthly Support Plans Services Offered Business IT: Support, consulting, networks, cybersecurity, POS, workstation setups, commercial installs, IMAC, office IT relocation, internet solutions & structured networking. Home & Smart Tech: Smart home/IoT integration, TV mounting, home theater assembly & setup, Ethernet cable drops, jacks & cable management. Security & Infrastructure: Cameras, motion detectors, network cabling & low-voltage cabling. Computers & Devices: Repair, troubleshooting, data recovery, office tech removal & e-recycling. Specialty: Professional delivery, setup & installation, solar panel cleaning & preventative maintenance. If it plugs in, connects to the internet, or powers your home or business — CTS handles it!

We had a good experience at Verizon. I went to get a new phone and switch on to my fiancés phone…read moreplan. The staff was really helpful with this whole process - they even printed off multiple plans so we could easily compare options and pick what was best for us. We were able to walk out with a new phone, a new phone plan, and a discount because I'm a nurse all in under an hour. It felt like they went out of their way to make sure we were getting the best deal possible which we so appreciated!

What a horrible experience. Our associate talked us into adding the Netflix/HBO Max streaming…read moreservice to our line. She gave us completely wrong information and it really ended up being a problem. I had to spend more than four hours in the phone with Verizon and even had to drive back into the store. She was incredibly rude when I went back in to discuss the issues we were having and then had the nerve to blame it on me. The other associates in store were no better and didn't offer to help. The Verizon customer service representative told me the store was wrong and gave us bad information. To make matters worse, we can't get off this plan for a month even though it has been cancelled. Stay away from this store and don't sign up for any of their streaming services.

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

In an economy where people are having to make choices to keep the lights on or feed their families,…read moreAT&T could have done the right thing but chose to rip off a long-term customer instead. I was an AT&T customer for many years for both internet, phone, and mobile WiFi . I switched to Google Fiber the minute it became available in my area because of constant billing creep but I kept my mobile WiFi "brick" for secure internet when traveling. This billed automatically to a credit card with autopay that ensured the bill was paid on time every single month. Unused data GBs don't roll over from month to month and I haven't used the Brick in a year but just noticed that the billing increased from $82 to $107/mo - several months ago without notice. I called AT&T to cancel and asked for a refund of last months charges (they can see that I haven't used it AT ALL in a year) but they refused to refund me a cent of the charges after I spent 2 hours on hold shuffled to 3 different people - thanks for wasting not only my money but my time. Don't use AT&T (unless you have a bunch of money to burn)!

Terrible service. Several issues a week calling out to clients from the office. Lag time between…read morespeaking and the person on the other end of the line hearing the conversation. Called to complain and they said to give them the numbers we were having issues calling out to and they would "add them". Umm....that's not how this should work, how about you add ALL the numbers, since we are a national company with clients in every area code.

Went in to get a new screen protector. Left 15 minutes later...with my new screen protector…read more No charge because of my protection plan. Easy Happy! Wish all transactions could be like this, everywhere, for every business. You enter the business to get something done...and you leave with your mission accomplished.

Worst ever customer service, I waited more than one hour ,…read moreeveryone finished except us only one staff can help us changing our old sprint SIM card to a new t mobile , changing to at@t because of bad service

We came in with a question about eSIM cards and were helped by Colin the manager. He was very…read morehelpful, even though we weren't able to do what we wanted. He was able to give us some ideas on how to get our situation resolved. Very helpful and MUCH appreciated! The store was clean and organized, well stocked with lots of accessories. Who knew that there were water bottles that had built in speakers and chargers? Thank you for your help!

Once again I have had a bad experience with this store! First of all, I want to thank Ethan for his…read morehelp. He finally was able to at least help get cell service restored to my husband's phone but at a $400 expense to us. For the past four days my husband has had off & on cell phone service due to a carrier in Peru blacklisting his phone. Two visits to the store & hours on the phone with ATT & no one could restore service. Today I was told by an ATT agent we could go to the store & at no charge to us give us a new phone. HaHa!! It was apparent the "store manager" said no & we were told they had no 16 iphones. So I made a scene to the manager (thin black guy) and suddenly they had a phone. But we had to pay off our old phone which is now useless at only 2 years old.