The store manager was very helpful and knowledgeable about the FirstNet program that assists first responders with priority communications and special discounts for all first responders. If you're a first responder or military, I recommend this AT&T store and deal directly with SIMMO store manager. First class assistance from a professional manager in the communication business. Five stars read more

DO NOT USE. Predatory business practices. This store tricked an elderly relative who went there to upgrade an old iPhone into thousands of dollars of devices and services. Instead of helping upgrade an existing device, they sold her a second device, multiple Apple Watches, 4 brand new phone lines, various insurance plans for devices that don't exist, and put all of it on payment plans. Now they are refusing to help make this right. They prey on people and hide behind AT&T. read more

Jasmine and Angelia - and the manager - are awful. You will wait for over an hour anytime you want to go to this store. They will lie about what they're signing you up for. I am an attorney and not dumb when it comes to contracts, but they didn't let me review the paperwork and raised my bill over $1000 a year and wouldn't fix it back. I am on my way to switch carriers!!! BUYER BEWARE read more

We came in with a question about eSIM cards and were helped by Colin the manager. He was very helpful, even though we weren't able to do what we wanted. He was able to give us some ideas on how to get our situation resolved. Very helpful and MUCH appreciated! The store was clean and organized, well stocked with lots of accessories. Who knew that there were water bottles that had built in speakers and chargers? Thank you for your help! read more

I went in to get an iphone. I did not ask for any changes to my service. The employee (first Intial "K") made changes to my service and has caused me nothing but headaches to get it fixed. read more

The manager lacked knowledge in the phone service industry and how to treat customers with respect. His employee Ryan lied, upgraded my service without me knowing, and when I came in days later the manager attempted to also lie to me. When I did not accept his lies, he then was very rude. He was no help at all, and quite frankly the way this store is run is a complete joke. They do not deserve to be in business, and you will be better off going to the South Brentwood location, where the workers actually know what they are doing and know how to treat their customers. I'm pretty sure the name on the managers name tag is Simo but his real name may be Mohammad. Whatever his name is, shame on him for the way he treats people and his lies! read more

We bought a new iPhone from Apple Store and could not get the old phone's contents to transfer. Brought it here received excellent customer service from Anel, who spent a couple of hours patiently working the problem until it was solved. shout out to Kedrick, for the assist. :) THANKS!!! read more

Was having an Enormous amount of problems with my phone, not having service. Popped into this place and was helped by Eddie. Eddie was super patient, went through several things with my phone that didn't work and finally replaced my eSIM card and everything started working again. He was patient and kind and friendly and I really appreciated how much time he spent helping me. read more

The incompetence is unfathomable. I will leave AT&T because of the apathetic, untrained staff here who couldn't add an iPad to an existing plan -- a plan that I've dutifully built over the past 30 years. I hope someone at AT&T reads this because something is very wrong with your business model of properly training store staff. Here's the kicker: "Sorry, sir, this happens sometimes." If that's true, I can't be the only lifelong customer to bail. read more

Second Time in two years I have had this store allow someone to purchase iPhones Fraudulently under my information. I do not understand why you are allowing people to just purchase phones without fully checking their ID's and/or other information. read more

The customer service at this AT&T Authorized Retailer is terrible. They don't even properly activate your devices and try to do the least work possible. read more

Worst customer service I've ever experienced from any retailer. The representative named "Nay" flat out lies to customers in order to sell a phone and purposely withheld information after asking multiple times if the finalized price was the final price. Her and the manager at this location refused to take any accountability. This "Nay" person was rude, combative and completely unprofessional. Switching to Verizon next week. read more

Thank you Eric. My phone was stuck in SOS mode. We tried every trick on the internet to fix. IT friends tried to fix. Went to this store right before closing and Eric got it working in 10 minutes using virtual SIMS card. Yay! read more

As you can see no stars... if it could be negative on it, it would be! The male manager was as obnoxious as he was large! Never buy an IPhone outright from them because you will not be able to choose to leave them and go to another company! They will lock the phone that you "own" and have paid them $900 upfront with " no contracts" and tell you they will keep your phone locked for 6 months and you can't do anything about it! Then tell you to leave the store and never return! Same was done at South County, at Rusty Rd. by Costco, with salesman Matt. Never expect to buy a product from them and believe that you actually own it and have the ability to choose what company you prefer to do business with. This should be illegal for your salesman to do to the people that make your business what it is! Pathetic is all that comes to mind! please people if you ever need a phone and have the money to buy it, GO TO APPLE!!!! read more

Zero stars. I will spare the details of numerous ways this store royally screwed up when selling me a "free" phone that turned out not to be free. Employees are rude, LAZY and don't follow through. Store manager (Gabby) and assistant manager (Malcolm) made promises they didn't keep for mistakes that they admitted THEY made. Cannot stress enough what a horrible experience I had with the employees at this store. read more

I went to the Kirkwood ATT store to open a new line for my daughter. Mason was the CSR I dealt with. Initially, he seemed knowledgeable and said he was going to save me money. That's not at all what happened: Mason said he could apply my veterans discount after visiting him face to face, twice. He never set it up, and I now have to prove my veterans status at another store. He set up a new DirecTV service with more channels, but he didn't set up the actual appointment that I waited 4 hours at home for. Upon calling DirecTV, they said there is a 60 day grace period to get a new service, so we couldn't do it anyway. He set up new a phone line, but he didn't set it up with the technician that delivered the phone who also said that Mason didn't set up the order form correctly. He was supposed to disable the 2 extra phone lines we didn't know about (this was our fault we didn't notice it) and he claimed to have canceled the lines twice. The second time I went to the store to get them cancelled he said it would take 24-48 hours to show as cancelled and then I'd have to call ATT to double check. He offered to call, but I couldn't trust he would. I called ATT 48 hours later and found he didn't cancel the lines and they were able to cancel them immediately. He also added the mid tier phone insurance without asking me, which was caught by the technician that delivered my new phone. The technician that delivered the phone and ATT customer service rep. Tatiana, who I spoke with over the phone, were excellent in helping me remedy the situation. I'm not sure what is going on with Mason, he gave me his personal number so I am not sure if he was commission hungry or inept, but if I didn't persist he would have cost me way more than he claimed to save me. Keep all the paperwork they write on and double check whatever the offer. I'm not sure about the whole store, but I'd be careful anyway. read more

I went into the store after I got off work, around 5:30 pm. I upgraded my phone more than 30 days ago and was never given any return labels to trade in my old phone so I thought I would just take it into the store. HORRIBLE customer service. The store staff, named Nay, seldomly looked up from her phone to talk to me. They remained sitting in the chair, again continuing to stare at their phone. They asked what I needed so I proceeded to tell them. They said there was no way they would accept it back being over 30 days. I asked if they could look it up since it was on the verge of that time period, after 5-10 minutes of them saying they would not trade it in. They asked for my license. I had difficulty getting it out of my protector case. They said they needed it because they had to scan it, but very rudely said. I was told that they would not take it back, it had been past 30 days. Although that was not the news I wanted to hear and was given really poor communication on trading it in after getting in the mail, it was the horrible customer service I received that will never take me back to that store again. read more

I walked in at 1:15pm. There was three customers in the store and three employees working. I waited patiently for 5 mins before leaving bc no one even acknowledged me or the other customer waiting to be helped. read more

Signed up for AT&T service at this store last Friday. Got some wrong info from the sales associate and on 3 separate occasions she said she would find out why their Ready To Go install team failed to show up, each time saying she would call me back and never did. When I called the main number of AT&T and cancelled the service I asked if I could return the box to the store and they said yes. When I did so the manager said they would charge a restocking fee of $55 if I did not otherwise take it to the post office and mail it. So much for their full refund if you cancel within 14 days (in my case it was within 6 days. All in all just a terrible customer experience from this store. read more

I went and received help from brandon he was super informative and took care of me. Gave me a great deal and really seeks to help his customers is very honest and upfront. As well as just being a friendly and genuine person. Good customer service is so hard to find theses days. Would 100% recommend him and the store. I saved so much money ! read more

I have purchased no less than 5 mobile phones and iPads from the sales associates at this location over the past few years. I've never been disappointed by the knowledge, patience and friendliness of the associates. At this location. Today I upgraded my iPhone 5s to a 6 Plus and got a new iPad Pro. MIKE MAAG (Friendly Expert) was VERY knowledgeable and helpful and was able to answer every question I had regarding video, compression, syncing, editing, etc. He was incredible and fun to work with too. Happy customer. I highly recommend Mike and this store for your mobile needs. read more

AT&T Store - Mobile Phones Near Me - Kirkwood, Missouri

We use prepaid phone services after being with a competitor's contract services. The competitor gave us horrible customer services for 3 years, However they have treated our insignificant prepaid accounts with the most respect and dignity. You know what I realized today when we were there? Our household has 3 separate accounts with them and I've been along for them all as they get service or questions answered. Every time we are there, it's the same workers there over the last few years. Unlike their competition from whence we came, where so many problems were caused because they always had new people taking the place of those who had quit, the guys working at this ATT location know what they are doing. You can't put a price on that. Thank to the people in this store for being terrific at what you do. Also, you have never pressured anyone in my family ever. I appreciate that too. read more

The store always has a "Be Back Later" sign in the window and is locked at all different hours of the day. If you are lucky enough to arrive at the store while it is open, the employees are smoking outside by the front door. I have nothing against smoking, but it looks unprofessional when you have to put your smoke out to go inside to help me. Erratic hours+unprofessional staff=business failure. read more

AT&T Store - This is what you see here all the time. - Mobile Phones Near Me - Kirkwood, Missouri

I went for a simple change out of my phone. Kenneth was quick to help, but that's where his customer service stopped. He was not friendly, not patient, dismissive, curt and flat. When I asked him to slow down and be nicer, he copped an attitude. The manager wasn't much help, either. A good manager would have removed Kenneth from the interaction, taken care of me himself, and then asked me how Kenneth was not being helpful. He didn't do any of those things. Customer service is a critical skill. Kenneth may be nicer with others, but with me he did not have the personality that is appropriate for a service industry like AT&T. I left thinking that I would be better served to go home and get phone support. read more

Do not come here! I live nearby so have tried this place multiple times and each time its been horrible. The absolute slowest salespeople. After waiting half an hour to even be acknowledged, we start process of upgrading to be told they could not finish die to closing at 7pm. We got there at 6pm and there were only two parties in the store upon arrival with 2 staff. read more

They scammed my elderly father-in-law. He went in for cable, internet, and home phone service. They quoted him $101/mo and required him to sign a one year contract. His first bill was over $200. His second bill is $161. His one television isn't working, and they won't call him back. Bait and switch scam artists. Avoid. Call AT&T directly instead. read more

Just went to this store for help with my iPad that needed a new Sim Card. I had spent an hour w/an AT&T representative on the phone yesterday "troubleshooting" why I couldn't connect to the cellular data that I pay $25.00 per month and rarely use. The Rep said for me to go to an AT&T store for a new Sim Card, and she said it would NOT cost anything. She put notes to that effect in my file. When I went to this store in Kirkwood, where I have purchased at least 2 iPhones, 3 employees were sitting on stools. A tall Hispanic man told me I might have to wait in the car. He asked me what I needed. I told him the story , and I relayed to him it was free. He said, No, it is $10. I said check customer service. He then said rudely that store wasn't "Corporate". He then wouldn't look up the nearest Corporate Store. I actually think he was going to pocket the $$. When I found another store, that guy said that the cards are $5.00. I will call the manager. Do not go there if you don't want to be ripped off. The Dude was mad he was working on a holiday and wanted some extra $$. read more

This store attempts to get rid of you from their store ASAP. I went in recently to set up a new iphone and they did not check the voicemail. I have missed several important voicemail messages due to this oversight. Kirkwood At&T---you suck. read more

Great new staff. Best prices and quality service! If you're looking to lower your bill and switch companies, come here they will take care of you. read more

Manager was helpful. Customer service/sales rep was more interested in selling me cable, rather than helping with the problem I came in there with. Looked at me like I was stupid when I said I don't have nor want cable. Then I left and my data plan was switched. Had to call AT&T customer service to switch it. After three hours of my life was gone, I'm happy. Never get those three hours back though. Life's too short, switch to sprint. read more

I do not recommend this location. Their focus is purely to sell something to you whether you require it or not. Any other issues will not be resolved because the employees at the store are not familiar enough with anything other than selling products and services. The girls there even had trouble running my credit card. Enough said. read more

I went in to get my phone traded in for an upgrade, after customer service told me i could after having countless issues with my iPhone 4s. Which no one bothered to tell me that I could have traded it in with my warranty. Non the less after speaking to a store associate she finds the tiniest mark on my phone which customer service told me wouldn't be an issue, takes it to her manager, I noticed she kept going back and forth to ask him everything so I asked to speak to the manager who said he'd be there in a minute. 5-20 minutes later of him standing idly at the door. Lucas the manager walks over, doesn't introduce himself, just walks over looking at his iPad (he could have stayed home for that) so I introduced myself and explained everything, and he just replied there is nothing I can do, I decided to keep explaining since he didn't seem to really be paying attention again no real help except your notes from ATT are not detailed. I asked him if there is someone he could call as he didn't seem to really have any answers. His associate seemed to be trying more than he was by actually coming up with better solutions. After I finish talking to the people on line(customer service) I might just decide it's time to leave ATT all together. Bad customer service, lack of proper communication and under trained management. read more

The worst ever. My husband is hard of hearing and the man that helped him was very rude and talked down to him. Really impatient with answering any questions. We needed help with the password and he said "I told you that already" Awful experience. This isn't the first time. I don't think ATT cares who they hire. They certainly don't train them well and maybe pay them nothing. THE WORST read more

Let's start with no one likes going and having to wait. Understandable with the detail of the salesman job. Understandable I would want the same attention when it comes to fixing/buying/upgrading my device, etc. nonetheless it stinks waiting. We wait nearly an hour to only be told they do t do that. Would it hurt them when they check people in and get their name to ask what they are needing in order to help eliminate wasted time. Staff friendly, could use tweeting on approach. Clean store. This happens a lot waiting here. I'm fine to say I will visit the sea Peres location as I have many times in the past. Great service there. read more