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    AT&T Store

    2.1 (34 reviews)
    Open 9:00 am - 7:00 pm

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    Reviews With Photos

    Alley R.

    I have purchased no less than 5 mobile phones and iPads from the sales associates at this location over the past few years. I've never been disappointed by the knowledge, patience and friendliness of the associates. At this location. Today I upgraded my iPhone 5s to a 6 Plus and got a new iPad Pro. MIKE MAAG (Friendly Expert) was VERY knowledgeable and helpful and was able to answer every question I had regarding video, compression, syncing, editing, etc. He was incredible and fun to work with too. Happy customer. I highly recommend Mike and this store for your mobile needs.

    This is what you see here all the time.

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    5 months ago

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    15 days ago

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    Business owner information

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    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Went to this store right before closing and Eric got it working in 10 minutes using virtual SIMS card.

    Mentioned in 2 reviews

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    Phone Doctor - Inside the store with Can

    Phone Doctor

    4.6(38 reviews)
    1.4 mi

    Fast, easy, friendly!…read more In from out of town for the week. Son stepped on his iPad and cracked the screen. After a failed DIY effort, came into the store and 20 minutes later left with a filling functioning 7th gen iPad.

    Wow! My son did something mysterious and ultimately bad to his iPhone, probably drooped something…read moreon it. Anyway, the screen would flash then go blank. Not super useful. I REALLY did not want to buy a new one, but was almost resigned to it, fearing it was water damaged. I thought we'd at least get a repair person's opinion. A lot of reviews I read of other shops said they'd been charged a LOT for diagnosing the problem and I was not interested in that. I came across the Yelp page for The Phone Doctor in Kirkwood and it sounded like they offered diagnostics for free. I made an appointment (easily done through their website) and went into the shop. Parking on that Saturday afternoon was super easy with plenty of space in the free lot behind their building and even several spaces on Jefferson just adjacent. I handed the phone over the counter and before it was out of my hand the technician said, "Needs a new screen." I was skeptical, but a second tech looked over his shoulder and agreed. They quoted me $125 and 15 minutes, I said, "Deal!" I was out the door with a working phone in about 10 minutes, in which time I ordered a heavy duty case so we don't end up repeat customers too soon. Could not be happier!

    Photos
    Phone Doctor - Exterior

    Exterior

    Phone Doctor
    Phone Doctor

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    Case & Repair Master

    Case & Repair Master

    2.5(8 reviews)
    3.5 mi

    BEWARE****I paid 300 for an OLED screen. They tried to give me LCD. I caught them and made them…read moretake it off. We decided I will trade my phone for the smaller model they had (benefit to them) once I got home I saw that I was given an older model iphone after I was specifically told that it was the same iphone as mine. Went back, had to fight tooth and nail to get my original back WITH THE OLED SCREEN I PAID FOR. Finally got it done. Notice a black spot on the screen, thought it was apart of the update until I noticed it spreading and distorting images. Messaged the owner sam about it, his worker told me it was called pixel burn. They tried to tell me it's from pressure being on the phone. Well, I have had this iphone well taken care of before I let you crooks touch it. My screen is also separating from the phone now because they did not put all my screws back in place. I should have paid my phone company the money to fix it. He even tried to give me the screen off of one of his worker's phone. They will talk to each other in their language to talk around you, watch them. I thought they were good people, nope. Would not recommend. They are slick and dishonest, shop else where if you can. 1/5 stars from me.

    Bought a case today and it's already broken, charged me 35$ and the worker never told me what the…read moretotal was until I was at the register. Cheap cases, I do not recommend. If I could give 0 stars, I would. I feel absolutely scammed.

    Photos
    Case & Repair Master - They have two stands. About 200 feet apart.

    They have two stands. About 200 feet apart.

    Case & Repair Master
    Case & Repair Master - Second floor by Zumiez

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    Second floor by Zumiez

    The Fix - The Fix

    The Fix

    2.0(4 reviews)
    3.4 mi

    I brought my PS5 in for a straightforward HDMI port repair and was charged $161.66. After the…read morerepair, the PS5 would output video again, but it immediately developed a new overheating/shutdown problem that it never had before. Sometimes it displays "PS5 is too hot," and other times it hard powers off during gameplay. From there, it turned into a major time sink. Over the last 3 weeks, I made 7 separate trips back to the store plus multiple calls because the overheating issue started only after their HDMI work. Each time I checked in, I was told it would be ready in "1-2 days," but that kept getting pushed repeatedly. They kept the console for about two additional weeks attempting to fix the new problem and ultimately were unable to repair it. Their resolution was a $100 cash refund, leaving me still out $61.66, and I'm stuck with a PS5 that's effectively broken/unusable for gaming. If a shop takes on PS5 repairs, they need the expertise to return the device in fully working condition and stand behind the work when a new issue appears immediately afterward - especially after weeks of repeated "1-2 more days" promises. In hindsight, I should have gone straight to Sony or an authorized repair channel. I would not recommend this place for PS5 repairs unless you're comfortable with the risk of ending up worse off than when you started.

    Terrible service, very poor quality products! I will never go again and I will tell everybody not…read moreto EVER come here.

    Photos
    The Fix - Front

    Front

    The Fix - The Fix Store

    The Fix Store

    The Fix - Sign

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    Sign

    AT&T Store

    AT&T Store

    1.0(3 reviews)
    2.6 mi

    Went in there to update phone and service rep said he could get me a lower price on my overall…read morephone plan. Needless to say when the bill came, my bill was over $112 MORE and he had applied charges and an additional phone line I did not authorize and was never discussed with me while I was in the store. I called ATT customer service and talked to a representative on the phone who not only cleared up that mess, but she credited me for his errors and got me a better wireless plan too! They were very nice also. This is the second time I have had an issue with this store, but this was by far the worst and that is why I'm actually following through with filling a review. I rarely do file negative reviews, but how could I not when the man kept reassuring me about what a deal I was getting!

    AT&T Store at 10700 Manchester Road in Kirkwood…read more UPDATE SEPTEMBER 26, 2022. Received a statement that showed I did NOT get a free iPhone iWatch that was offered to me on July 23 by REGGIE. I went to the store today as instructed by AT&T Customer Service and the MANAGER told me he had to talk to REGGIE regarding the free iWatch that he offered to me and he is not here. HE IS THE MANAGER !!!! I was only able to get $183.40 off the $329.99 iWatch - for now. Thanks to AT&T Customer Service and NOT this store. So, not only did I get charged for Protect Advantage which I did not agree to - I was charged for the iWatch. Of course, their PRINTER did not work on the day I was there in July OR July 2022. I got a REPLY from the owner (or District Manager?) of this AT&T Store (see below) but I never received a reply as promised. I solved the issues in this review by myself. July 23, 2022. Watch out for REGGIE at this location. He had plenty of 'offers' but when I received my Customer Service Summary from MyAT&T it had the Protect Advantage ($17/month) which I said I did not want and AT&T Next Up ($6/month) which I was not even told about !!! I am thankful for the main AT&T Customer Service for explaining what will happen to my billing cycle each month - which will take THREE MONTHS to adjust any discounts/credits/mistakes.

    Photos
    AT&T Store
    AT&T Store - Apple iWatch

    Apple iWatch

    AT&T Store

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    Verizon

    Verizon

    2.0(20 reviews)
    0.2 mi
    $$

    Long wait times,staff did not inform me of the full price of the device and 3 year auto renewal…read more After leaving the store I felt something was not right went back and returned device, waited another 30 minutes and device is still on bill

    If you go to this location............... ask for Justin or Rayshawn. If neither is working that…read moreday, LEAVE. If either is with a customer WAIT. My family mainly, ONLY works with Justin. Justin is absolutely AMAZING!!! We have been giving him a hard time since we first met him in April I believe. We came in for a plan change. We be hitting him with rapid fire questions in succession and he fields them all without breaking a sweat. He always guides us in the direction we need. He is extremely patient and polite, respectful and incredibly knowledgeable. He's just all around fantastic!!! He is extremely helpful and goes above and beyond. He understands our needs and works diligently to address them. My mother and I recently upgraded our phones. She needed a tutorial and I needed to complete my upgrade. Originally she was scheduled to work with Justin but when it came time for her appointment. He was out sick. He attempted to contact her to reschedule the appointment. She was impatient and opted not to wait. The rep she worked with didn't give her the assistance she needed. She left the store with a new device without knowing how to use it. So when I went in for my forced upgrade because the speaker went out on my phone, she was with me. Justin assisted me for over an hour with my upgrade and he gladly turned around and worked with my mom. He showed her how to use her new device. I still had questions once I left the store, I was able to reach out to Justin and he walked me through precisely how to resolve my issue. One time Justin was unavailable and Rayshawn stepped up to assist. I see he has a loyal customer base as well. He is FUNNY as hell, really needs to be a comedian. He is knowledgeable and patient. His first goal is to get to know you and determine what are your needs and wants. He then deciphers how that equates into choosing a new device that will work best for you and not put a choke hold on your budget. He is very respectful and takes his time. Let me tell you, when my family steps in the door, we're coming in four deep, sometimes it'll be less but we roll deep. We're expecting the customer service to be above and beyond and I promise you, if you work with either Justin or Rayshawn your Verizon experience will exceed your expectations.

    Photos
    Verizon
    Verizon
    Verizon

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    AT&T Store - mobilephones - Updated May 2026

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