I called to cancel service on my mothers phone, as she passed away. I called to cancel in August…read more Now October we are charged for service we do not have. Consumer cellular will not credit 20.00 back to my account. I'm looking for a prorated credit for the time I called to cancel to the end of billing cycle.

This company is a joke. They say they fix the problems but they just say that to get you off the…read morephone. They target the elderly because they know the elderly can't always fight for themselves. It is a scam company with terrible customer service. They make it virtually impossible to cancel them. They are rude, overpriced, and should not be in business.

Pretty pissed off, this store will add on things such as insurance when you specifically opted out…read moreof it. I know they're commissioned employees and will do this to pad their own pockets. Make sure you're checking your bills regularly, I've been paying insurance on two lines now for a very long time without even knowing, and I know for a fact I said I didn't want it.

This is a review of at&t as an organization. My local store isn't bad but AT&T is by far the worst…read morecompany I have ever dealt with in the 47 years I have been alive. The worst customer service ever. If you like spending hours on the phone just to be disconnected go with At&T. If you want to deal with a company that is not capable of resolving simple issues like an email address change go with At&T. If you enjoy repeating yourself multiple times go with At&t. If you enjoy dealing with a phone system that was designed by a complete idiot go with At&T. If you value your time and want to deal with a company that is capable of servicing their customers go with someone else. The cellphone service is actually pretty good but the customer service is horrendous.

Great experience. Friendly and knowledgeable staff and we were the only ones there, perfect timing!…read moreSometimes it is a lot of fun to go browse and upgrade or even switch to new service, and sometimes it just needs to be done. This is a great place to go either way!

The 20 year olds totally f&*&*&d up my order for new phone and line. Never got a bill but then got…read moredunned on line. Went in the place for an hour, they admitted it was their fault and I was being charged way too much, but BUT they could not/would not fix it. Imbeciles. An hour then on line with robot got NOWHERE. Phone call said, after 45 minutes waiting, that they wouldn't talk to me even though i had the ph number and account number and email address, etc. without some special code. TOTAL BS from the whole T-M bunch, but especially the Chesterfield store. AVOID it and T-M. I am going back to Verizon and T-M can pound sand, the idiots.

This is my 2nd visit over the last 6 months and both times they were helpful, knowledgeable ,and…read morefixed a problem the Verizon store in Kirkwood did not. There was no attitude or disrespect with the issues on my phone. Joe & Tahj were very patient with my questions

Went in for a new phone as one may have gotten lost on the Batman ride at six flags a couple weeks…read moreago. Tahj was immediately ready to help us out and get everything set up. Within the time we were there, I can not say how great Tahj was. So personable, great attitude, very knowledgeable, and honest about pricing. My phone's probably due for an upgrade soon so you bet I'm gonna go back to see Tahj to help me out!

I bought a new phone here in April '25, and every in-store interaction I've had since that purchase…read morehas been excellent. All the reps with whom I've interacted have been eager to help, polite, capable, smiling and friendly. They have answered my questions to my satisfaction. I'm very pleased with the quality of service I've received here.

Tony and Ty are both extremely helpful, kind, and patient! I had a very complicated issue, wanting…read moreto switch over my kid's watch number when I don't have a T-mobile device myself. Tony went above and beyond for me, figured out a solution and made sure it was the best possible solution for me too. Ty assisted along the way with her expert knowledge! Can't say enough about the service of this store!!

The experience I have with cell phones is uncommon given my sensory issues and poor self advocacy -…read morebut I did effectively make known and have repeated back two of my main points of cord length and hidden volume controls. Mike P is the name on the receipt and while he did level with me and curb most of the sales jargon and actually compare and contrast available phones with me he did flat out misinform me of those two main issues. it was expressed that the phone ha comes standard with a 6ft cord and that there are no known volume controls when in fact that rage inducing caveat comes built in! I don't even know what steps I could or should take given I paid money and walked out with not entirely what I asked for. the secret enforced mommy daddy controls over MY VOLUME ON MY HARDWARE was ultimately the deciding factor for a device for me and now I'm stuck paying almost $1000 for yet another device I ultimately do not want.

Excellent service, helpful, know staff. Great experience getting a new phone. Would highly…read morerecommend this place when you need a new phone or technical assistance.

excellent customer service today from entire staff and manager.. Samantha, store specialist not…read moreonly went above and beyond she was steller! thx to xhermie too. I was greeted with professionalism and excellent care start to finish. thank you again xo

It is seldom that I have a good experience in a retail store. I just did. For the second time. The…read morepeople that run this store must be geniuses at hiring, because both times that I have been in (once to buy a phone, once to make the insurance claim and get a loaner phone when I broke a phone) the service has been personal, rapid and over-the-top convenient. The two clerks that served me were both dressed impressively (TIES!) and knew their products-- asked good questions and made good recommendations. When I broke my phone and needed a loaner, they immediately logged me in to one of their workstation to help me report the insurance claim, and then, no questions asked, no jumping through hoops, no game-playing, gave me a decent loaner phone (a Smartphone comparable to my own) to get me through until my new phone arrived. I couldn't believe it. The service was so earnest and prompt and intuitive. I would HIGHLY recommend this store if you have found wireless stores/clerks to be a pain. This store is a breath of fresh air. I hope the management/ownership of this store sees this!

Went here to switch phone service from Sprint to Cricket. The transaction couldn't have been…read moreeasier. I had to switch 3 phones and was there for maybe 20 minutes. Devin waited on me and was really helpful, professional and great to work with. I highly recommend this store - and Cricket in general.