Switching from one carrier to another can be challenging but AT&T made it so easy…read more I came here with my boys to get their phone switched and the person that assisted us (I can't recall his name) was really nice. No one was in the store when we arrived but it quickly became busy after. He was the only person there plus a trainee. He was patient with us as we were patient with him. His multitasking skills were amazing. While tending to us (we were idle waiting for the phone to update) he was able to listen to trainee assistant another customer with their issue. Others may find that annoying but I thought it was impressive. I still felt that my needs were addressed and I didn't feel rushed or skipped. Another reason why I'm happy we switched to AT&T The only bad thing (which is obviously not reflected in my rating) is the traffic. Don't come during rush hour because the parking lot and Manchester road is a mess.

Staff here is friendly, fast, and knowledgeable, especially Rich. I would definitely recommend…read morethis location to everyone!

Fabulous service. Staff is always very friendly and helpful. Never leave with any questions! Carlos…read moreMabry offered exceptional service!

This is my first review of anything on Yelp…read more DO NOT WORK WITH MIKE - I came in for new phone - he said i couldn't trade in my phone, gave me 2 phone numbers and 2 payments without my knowledge. Went in to fix things and it took 2 different 1-2 hour visits to fix, staff was less than enthusiastic to help with something their coworker messed up. Miserable.

They sell you on faster internet service with their ATT internet air product (fiber not available)…read moresaying it's better and cheaper than our old broadband. Well, it's not. It constantly fails/ cuts out. If you call you get directed to use the app. The app uses an endless loop of unhelpful AI even if you ask for a representative. I was signed up for a business account but didn't know until I received the device. This is apparently because I'm a firstnet user. The store directs you to call the customer line which the automation cannot help you with and then the wait for a call back is 2-4 HOURS. Just to cancel. All for a product that never worked properly. I'm telling you, It feels like a scam.

Oakley is the best activated my phone quick and itemized my bill. Dope experience 10/10 would…read morerecommend.

I went to Verizon the other day to get a screen protector for my iPhone 8 Plus screen. I was helped…read moreby a lady named Beverly and she went above and beyond to help me with everything I needed. The customer service was outstanding and there was barely any waiting time. I left with the protector already installed and haven't had any problems with it.

My husband and I came in angry and frustrated with our phones. We were helped right away by Zach…read more He. Was. AWESOME! Very friendly and knowledgeable on the phones and other products in the store. He was patient with my questions and concerns. He was very upfront with all the pricing details and shipping expectations for the phone I wanted (the color I wanted was currently out of stock). My husbands phone was transferred quickly and seamlessly and he loves it! Zach made the entire experience pressure free, easy and we walked out very pleased with my husbands new phone and accessories. I swear it's rare to find decent customer care these days and Zach nailed it. Thanks Zach for all your help and getting us up to date with the new phones!

This is one greedy company,I had been with them for years and when I canceled they start claiming I…read moreowe, so I paid what they said I owed and now they sent me another bill for 10 dollars wow,I will never deal with this company again

I visited the Ellisville store on 9/3/22 and that visit set off a series of events that did not get…read morefully resolved until 9/28/22. 9/3/22 Visited the store to order a new iPhone 14 and update our current rate plan. It's a business account we have 5 lines on. I was kept there an hour and 15 minutes. I left with a new plan, an order for the new phone, and a sim card for a 6th line they talked me into signing up for in order to "save money." They were going to use the 6th line to add a Hotspot to my phone which they could not do at the moment to my iPhone X. I was told to bring the sim and new phone into the store and they'd put it in then. No one has you review anything or gives you any paperwork. When I got home and read the email I saw I was sold a 128 GB phone instead of the 256 GB I asked for. 9/4/22 Spent countless hours on phone with customer care. Paid a visit to Chesterfield At+t store. Called Ellisville and explained the situation and was told by original employee to come in and he could fix the problem. No one was able to cancel this order. I had to wait until the following Friday and have the incorrect phone delivered and then return it. 9/9/22 Incorrect phone arrived and I returned it immediately. Spent another hour on the phone with customer care to explain why I was returning a phone I received 5 minutes ago and then even longer ordering the correct phone to be told I cannot order a new phone right now because my line has already been upgraded to the incorrect phone. 9/22/22 The incorrect phone still had not reached its final destination but I called customer care anyway and spoke to a lovely woman in the US that was able to bypass the system and order me the correct phone. 9/27/22 Received the correct phone and activated it. 9/28/22 Decided to visit the At+t store in Des Peres to deal with the sim card and the hotspot. Since Ellisville did such a terrible job on everything else I said I was told this 6th line was saving me money. Is that true? He said if it's not something you'll use it will save you $25 per month to cancel it. So there you have it. Ellisville sold me the wrong phone, oversold me on service I didn't want or need, and set me on a path where it took me 25 days to get a new cell phone and spend countless hours of my time to do so. I would not return.

I went to the AT&T Ellisville store with a cell phone issue. As I walked into the store, a…read morerepresentative immediately greeted me and said they would be with me in just a minute. Zach called me over, right after that, to help with a screen issue. He made me feel totally comfortable, didn't talk down to me, he just began trouble shootiing. Moments later he resolved the issue. I couldn't have asked for a better outcome. I fully went into the store expecting to buy a new phone, but instead he worked to resolve the issue. He could have made a sale on a new phone, but he took the time to troubleshoot and figure out what was causing my issue and provided a workaround. Thx so much, Zach

I was driving from Chicago to St. Louis. My phone would not work for navigation. I met a kind man…read moreand his family in a gas station and they took me here to get help. They fixed my phone in 5 or 10 seconds and did not charge me. I'm so mad I didn't not get either one of their names. I would not hesitate to come to this store for any work or products! I tool a picture so I wouldn't forget to post this. Thank you all!!!

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more