My old phone, which I've had for four years, has been on the decline recently. That said, I came…read morehere with my mom yesterday to upgrade my phone. Overall, the experience was just okay. I was thankful we got there when it wasn't crazy busy, but it definitely started to pick up after noon. It took awhile to get everything situated. Our salesperson might have been new, as he seemed a little nervous and confused. Additionally, he seemed like he was still learning about all of the current deals and how the Verizon store switched over phones etc. However, another salesperson was extra helpful at explaining things. I believe his name was Jason, but I'm not positive. Jason was great at clarifying details and knew a lot about special deals and plans. Technology is often slow, so the time wasn't an issue, although I think our guy was also still learning and took longer than usual. This wouldn't have been frustrating, but it soon became so because he kept trying to upsell. Since he wasn't super aware of the plans, he wasn't great at explaining what these deals were. For example, he said we would get "a free iPad" with the purchase of a phone. However, you have to get service on that iPad and so on, so the iPad isn't free. When this kept on happening, it was distracting him from transferring my phone data over and extended the process. The persistent, poor attempts at upselling made the experience feel repetitive and painfully awkward. Nonetheless, I got what I needed at the end of the day and it was a good deal! Just make sure you have a lot of time on your hands before coming here... it's more time consuming than the DMV!

Frank provided superior service to ensure I was able to leave with my newly purchased Apple Watch…read morecompletely setup ahead of my son's birthday the next day. We ran into a few bumps getting the watch set up, but Frank was able to walk me through my tech issues with ease. Overall great experience, and I'd recommend Frank and this Verizon location for support!