The staff is fairly welcoming, but in terms of being able to accomplish anything, not so great…read more Switched from another provider to T-Mobile and it has taken almost 6-months to get a 'correct' bill; it's still not what we were quoted. Now a new billing error means 2-3 more months before getting a correct bill. In store workers called support, but no one can fix their issue.

If I could give them zero, I would! I went there with question on the cost of my phone plan (which…read moreis wayyy to high), and to ask for help fixing a technical glitch with my Samsung Note 9. They couldn't answer either of these easy questions and told me to contact T Mobile by phone. No wonder stores are closing. The 3 clowns will be at the call center soon!!!

Frank provided superior service to ensure I was able to leave with my newly purchased Apple Watch…read morecompletely setup ahead of my son's birthday the next day. We ran into a few bumps getting the watch set up, but Frank was able to walk me through my tech issues with ease. Overall great experience, and I'd recommend Frank and this Verizon location for support!

My old phone, which I've had for four years, has been on the decline recently. That said, I came…read morehere with my mom yesterday to upgrade my phone. Overall, the experience was just okay. I was thankful we got there when it wasn't crazy busy, but it definitely started to pick up after noon. It took awhile to get everything situated. Our salesperson might have been new, as he seemed a little nervous and confused. Additionally, he seemed like he was still learning about all of the current deals and how the Verizon store switched over phones etc. However, another salesperson was extra helpful at explaining things. I believe his name was Jason, but I'm not positive. Jason was great at clarifying details and knew a lot about special deals and plans. Technology is often slow, so the time wasn't an issue, although I think our guy was also still learning and took longer than usual. This wouldn't have been frustrating, but it soon became so because he kept trying to upsell. Since he wasn't super aware of the plans, he wasn't great at explaining what these deals were. For example, he said we would get "a free iPad" with the purchase of a phone. However, you have to get service on that iPad and so on, so the iPad isn't free. When this kept on happening, it was distracting him from transferring my phone data over and extended the process. The persistent, poor attempts at upselling made the experience feel repetitive and painfully awkward. Nonetheless, I got what I needed at the end of the day and it was a good deal! Just make sure you have a lot of time on your hands before coming here... it's more time consuming than the DMV!

Friendly staff that's well educated with T-Mobile products. Usually only 2 people working which…read morecan be a delay at times but they take their time with each customer and never rush, which is a good thing. They have a lot of accessories at the store but mainly for the newer models. My phone is 1 year old and I have to order what I need online but not a big deal since that wasn't the reason for my visit.

Have visited this store multiple times and always leave with answers to my questions. Most recent…read moretrip in was on 07/12/2025. Amer and Zach were very helpful, courteous and knowledgeable. Another couple came in as I was leaving and I heard them say to Amer, "You are right, we checked another provider, and you gave us the best deal." Highly recommend stopping by this location but be prepared to wait a little. They are almost always busy and there is a reason why. Great job Amer & Zach