The staff is fairly welcoming, but in terms of being able to accomplish anything, not so great. Switched from another provider to T-Mobile and it has taken almost 6-months to get a 'correct' bill; it's still not what we were quoted. Now a new billing error means 2-3 more months before getting a correct bill. In store workers called support, but no one can fix their issue. read more

If I could give them zero, I would! I went there with question on the cost of my phone plan (which is wayyy to high), and to ask for help fixing a technical glitch with my Samsung Note 9. They couldn't answer either of these easy questions and told me to contact T Mobile by phone. No wonder stores are closing. The 3 clowns will be at the call center soon!!! read more

Five days without a phone. That may not seem so much, yet I felt bullied, manipulated & overpowered by employees of TMobile online customer service.From 1 company to another, no harm no fowl, you might think it a done deal I will not mention the other company involved, which direction, good or bad, I will only say that the problem was quickly solved by one of their own & now I have my phone service back. Anna Strange at T Mobile, listened & went right to work solving the issue. In less that 10 minutes, not 24hrs. to 38 hrs., my phone was unlocked, what took others 3 hours with the problem still on the table, was over, fixed & out of the way. One phone call & it was done. I had my phone back, unlocked, returning all phone service. Thank you Anna, you are amazing!!! P read more

We had a number of configuration changes to make, new phones and porting to T-MOB from another carrier. We were assisted by Connor. Great experience. I wish more people had his customer focus and engagement. read more

I went to get a new phone and Reggie and Natalie were great. When I had difficulty learning how to use my new phone, Natalie was most helpfull and personable. read more

This is an update to my previous review. As requested, I contacted the store manger Michael Ravas and provided him with all the information he needed to look into the incident. A week went by, and I heard nothing back. Not a good sign. Still thinking there might be some sincerity behind his words, I decided to do a follow-up with him. And this is the non-response I received, "thank you for your feedback and assistance.". That's it. No elaboration of his findings, or what has been done. I guess it's much easier to give the impression that you value customer feedbacks on this public forum than to do the actual work of confronting an issue. As much as he said he didn't want to give a generic response, he gave just exactly that. There's no real interest in addressing customer concerns. It's all windows dressing. Those negative reviews posted on here are not just isolated incidents. It's a pattern. When a company doesn't look into problems even when they are brought to their attention, this is the result. As the saying goes - a fish stinks from the head down. read more

I visited this store on Nov. 5, 2020 to have a new Pixel phone activated to replace my broken phone. T mobile doesn't sell google phones, so it wasn't a routine activation. Sales Reps. Kindra and Manager Taylor were knowledgeable both on navigating the Sprint account we are on and in activating the pixel phone which is not a routine activation. I recommend this store and they two employees. They were great! read more

We had been a T-Mobile customer for years. Their reception was not great in the Wildwood area, but they always had such great customer service so we put up with it. We even had to get range extenders in our home. We went to this store location and there were two people working and there was someone at each table being helped. We were there about 20 minutes with just us and them in the store. We were being patient and just looking around the store. Someone else came in a good 20 minutes after us. When a table came open the worker called them over. I politely said that we had been there long before them and the worker snapped back extremely rudely stating that they were clearly there before us. I guess if he is going to be a prick we will just switch to AT&T. It is not like there were a lot of people int he store and they could have lost track. We were there a while and were the only ones waiting for most of that time. Maybe if they cannot even keep track of that they should have a check in system or something. AT&T actually had better plans and phone deals to switch. Not a big deal to switch read more