Friendly staff that's well educated with T-Mobile products. Usually only 2 people working which…read morecan be a delay at times but they take their time with each customer and never rush, which is a good thing. They have a lot of accessories at the store but mainly for the newer models. My phone is 1 year old and I have to order what I need online but not a big deal since that wasn't the reason for my visit.

Worst customer service experience. Waited for 20 minutes and had to get up saying we are leaving…read morebefore anyone asked what the problem was. Just there for T-Mobile Tuesday which is 15 seconds or less. Might need more staff. AT&T never had this problem.

I was looking to get my phone repaired due to it not accepting a charger! I called and was able to…read morespeak with a technician they said to bring it on in. After about 5 minutes I was in and out of the store luckily it was just some derby logged in the charging port! I will bring my phone back for future repairs.

Had problems with Fitbit app, took to Phone Zone and they were able to get resolved. Recommend them…read morefor your phone and tablet repair.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

I did not have high expectations going in here as you see those shady places in the mall etc…read more. The gentleman behind the counter was professional and they obviously have been doing this for a long time. My phone screen was toast and I needed to get some info off of it. He offered to let me use a screen for $50 and get all my info off to my new phone and then he would just put the broken screen back. Considering the cost of a new screen is 300, this was good news. I spent a good hour or more trying to get some encrypted info off my phone. I needed to do more research but the technician was with me all the way. He gave me time to do what I needed to do and helped me troubleshoot what I needed to with no stress or pushiness which made a stressful situation a lot less hectic. I knew fixing my phone would be expensive as phones are crazy expensive these days so it is just the way things are. TLDR Price might hurt, as tech is expensive, but your device will be fixed by a professional with a good attitude. If you have to spend it, come here.

Won't be returning…read more Waited well past my appointment time to be helped, not ideal in the middle of a workday Once I was helped, was told there was a caveat on my phone and that they couldn't fix it. This is NOT published online.

This is my 2nd visit over the last 6 months and both times they were helpful, knowledgeable ,and…read morefixed a problem the Verizon store in Kirkwood did not. There was no attitude or disrespect with the issues on my phone. Joe & Tahj were very patient with my questions

Went in for a new phone as one may have gotten lost on the Batman ride at six flags a couple weeks…read moreago. Tahj was immediately ready to help us out and get everything set up. Within the time we were there, I can not say how great Tahj was. So personable, great attitude, very knowledgeable, and honest about pricing. My phone's probably due for an upgrade soon so you bet I'm gonna go back to see Tahj to help me out!

I had a great experience at The Fix (inside Walmart)! Mohammad was incredibly kind, helpful, and…read moreknowledgeable. He quickly repaired the cracked screen on my iPhone 14 and made the process smooth and stress-free. Highly recommend his service!

From the owner: The Fix is a phone repair service located inside Walmart in Manchester, MO, offering comprehensive…read moredevice repair solutions. We specialize in: Key Services Repairs for smartphones, tablets, smartwatches, and gaming consoles Screen repairs Battery replacements Charging port fixes Water damage recovery Camera and software repairs Button replacements Unique Selling Points Same-day repair service Skilled technicians for all major brands Top-quality replacement parts Warranty-backed repairs Convenient location inside Walmart Transparent pricing Expert and precise device handling Additional Offerings Device protection accessories AKKO Phone Insurance Online appointment booking Our mission is to provide fast, reliable, and affordable repair services, helping customers quickly get back to their daily routines with minimal disruption. The Fix prioritizes customer satisfaction and aims to be a one-stop solution for device repair needs.

Set appointment with salesperson to come into store on Tuesday, August 4th at 4PM. Upon arrival was…read moreadvised salesperson was at lunch and would not return for 15 minutes. Louis D. assited me and was very helpful. Placed an order for an iPhone 17Pro and was advised it would arrive in one to two business days and that I would received email updates on the order status. It is Saturday morning, August 8th and I have not received my phone or any email updates. Fed-Ex tracking has not provided a delivery status update since Wednesday, August 5th at 7:35 AM. I have contacted the Ellisville store twice and been advised that no one can explain why no email updates have been provided. The only help received is advice to just keep checking with Fed-Ex regarding delivery status. At this point my new phone appears to be lost in shipment with no one at the Ellisville store able to assist me.

Made an appointment with a sales person for 4pm, August 4th. Upon arrival, I was advised he was at…read morelunch and wouldn't be back for 15 minutes. Louis D. , assisted me with the purchase of a new iPhone 17 Pro. He was helpful. I was advised the phone would arrive in one to two business days and I would receive emails with updates on the order status. It is now Saturday morning and I have never received an email update. The last update on Fed-Ex tracking was Wednesday morning at 7:35 AM. Called AT&T store twice. No one was able to explain why I did not receive any email updates. I was advised to just keep checking the order delivery status with Fed-Ex. Bottom line seems to be that once an order is placed, AT&T Ellisville is not enthusiastic about after sales customer support. My new phone appears to be lost and I am unable to get any assistance from the store.

Came here worth my son to purchase an inexpensive Samsung phone since the screen went out on his…read morelast one. No other customers in the store so we were greeted immediately. I wanted a phone available at the store and was lucky to purchase the last one of what we wanted. Our was a smooth and quick process. I forgot the name of the sales associate but he was very friendly and held great conversation with me and my son. Likely one of the smoothest transactions I've had at a phone store. I like this location better than the one down the street due to the location. Easier to get in and out and the inside layout is great.

This is my first review of anything on Yelp…read more DO NOT WORK WITH MIKE - I came in for new phone - he said i couldn't trade in my phone, gave me 2 phone numbers and 2 payments without my knowledge. Went in to fix things and it took 2 different 1-2 hour visits to fix, staff was less than enthusiastic to help with something their coworker messed up. Miserable.

Bought multiple phone cases and screen protectors from wireless depot. Good prices good products…read moreand great service. Omar was amazing at helping me.

Came in at 8pm with what we thought was a broken phone, they helped right away and 40ish minutes…read morelater had all the issues fixed for 1/5th the price of bigger stores. The guy was super nice and explained everything, would recommend!