The worst customer service for being an AT&T store you would think they know about phones I drive an hour to trade in my phone to be told I had to go home to reset it but my mom who is not tech savvy told me I didn't have to and I came back another day and it took 5 min in the parking lot absolutely ridiculous and a waste of time last time I ever come to this location and even thinking about switching providers after this experience and attitude from the employee s saying there is no other way and I said my mom showed me and as I was walking out he says if you say so about there being another way. Seriously disrespectful people here. Only reason they got one star is because it won't let me post without giving atleast one so here's my - star review. read more

I went in to ask a question about text messages. Over an hour later they tried replacing the SIM card in my phone 3 times, not sure why they thought that would be a fix. I walked out of the store with my phone no longer connected to the network. Guess I'll have to try another store since I can't call anyone, :( read more

Beware of what they say and what your receipt states. Stated I did not want my bill to go up, same service, trade in on phone. First bill had insurance and anytime upgrade added in addition to the phone charge. Told to be patient, credit would be forthcoming. Now 4 mo later, no credit, no evidence of phone trade in. Pulled up my receipt and it states I bought the phone. Just be careful, listen, record conversations and be attentive. Only solutions offered were buying additional services. read more

BUYERS BEWARE! BUYERS BEWARE! BUYERS BEWARE! My wife and I went to this store on 10/5/2024 with two primary goals. The first was to upgrade my iPhone to the new iPhone 16 Pro Max and the other was to save on our current phone plan. On the 1st day (roughly 4 hours) they somehow put what they called a lock on my phone number and said they couldn't do anything that day and to come back in 24 hours. Went back on 10/6/2024 (after about an hour, we were told it hasn't been long enough and to come back in another 24 hours). We went back on 10/7/2024 , the person at the store had the new iPhone in his hands , but when they tried to activate it, it wouldn't work. We were told to wait and come back in 30 days if we wanted the promotional price or we can just go to the Apple Store and buy a new phone at full retail. If they can put some sort of lock on my number, the same people should be able to remove lock. We have been told that they have never seen this problem before and they would look into it. The strange thing is they managed to upgrade my wife's phone and migrate my old iPhone after two days to get us into a plan. The employee seemed to be trying to make it work going multiple times to the back office trying to get assistance from a manager. This part seems to be broken because the manager never poked their head out of the back to offer any assistance. The bottom line is that the whole experience has been pathetic. There were multiple other customers complaining during our 3 visits so far. If I can figure out how to switch my phone lines to a different provider again without getting hosed by AT&T for a plan, I will be working towards it in the near future. read more

Was told getting a box when changing to directv stream. Was a toggle stopped working. Called to switch to box said they don't carry the boxes and that directv doesn't use them. FYI I just brought 2 boxes for the tvs they said didn't need them. We have been dealing with this for 2 months. We went to change, told me to go call and cancel, came back after canceling told We had to wait 3 weeks till it was disconnected, etc. This is ridiculous. read more

I originally had t mobile/sprint and have had them for 9 years. After the price increase and customer service I received from them I wanted to price out at&t. I went into the Fenton location and was so surprised that the second i walked in the customer service i received was top notch. I waited over an hour to price out a new plan and within 1.5 hours i closed my t mobile account and became a at&t customer. Every single employee who worked on saturday 11-2 greeted me at some point or another! Great job training your employees at&t, and hiring people who care! read more

After repeated attempts to get trade-in credits applied to my monthly bill for a phone I sent AT&T and they claim they received, I attempted to visit a location in hopes that someone could help me. When I entered, both employees present were helping other customers. One of them quickly greeted me, added me to the queue, and told me there was only 1 person in front of me. After about 5-10 minutes, a third employee walked out. She must have been the greeter, as she was not helping anyone. She approached me and asked what I needed help with. I briefly told her my problem. Her reply was "Well, all we're going to do is call support, just like you can do yourself." I replied, "that's okay" and continued to wait. After over an hour of waiting, I still only had "1 person in front of me." At this point, another customer entered the store, stated he had an appointment for 11:15, and was put to the front of the line (I do understand that appointments take priority). At this point, between the interaction I had with the woman who basically told me to call support myself (which I had already done multiple times with no success) and what was looking like a very long wait time ... I decided to leave. This happened back in March. At the time of this review, I still have not received credits for a trade-in that I submitted to AT&T in September of 2022. At this point, I'm under the impression that AT&T has stolen my trade-in and has no intentions of paying me back. read more

Complete and total run around. Most staff dismissive and gave the run around. Didnt explain services correctly and was very misleading. If you come here have fun......SH** show for sure. read more

AT&T Store - ATT store. - Mobile Phones Near Me - Fenton, Missouri

They are usually really busy at this location but I set an appointment and then walked right in. Joe helped me out and thank goodness! Told him my issues with the phone not charging and he cleaned out my power outlet and now it's working great. Thank you so much Joe! read more

Worst store the manger Dennis Moore call us a liar for he would stand by a screen protector we purchased there with life time warranty. He was very rude and obnoxious. I was in Police work 40 years and he was very disrespectful, the entire store full of people listened to how he talked to us. AT&T does not care either we went all the way to the President of the company he just don't care. No wonder they are losing customers like crazy. Do not buy at this store bad reviews and that manager should be fired Dennis Moore isn't worthy to wipe your shoes. Don't go with AT&T Bad business practices Dennis Moore should be fired They are total liars I would recommend no to AT&T No follow up no calling the President of AT&T Still have no screen protector as promised The worst customer service go to Verizon AT&T Sucks bad bad customer service read more

I have been using the AT&T Fenton MO store as my go to for over 10 years and except for one time 4 years ago I have always received excellent service. But today I encountered salesperson Abby. From the start she was somewhat short to me, which at first I thought well maybe that's her idea of being professional. I answered her questions and gave her my license and her tone of voice got worse. I told her I'm interested in a new phone and tried to tell her about the $150 one time bill credit. She cut me off and says that doesn't exist. So I showed her the text that I received on the offer and immediately she says we don't offer that. She was very rude and intentionally interrupted me. I understood that the store did not offer the credit but she couldn't be bothered Abby didn't even try to show me what you could offer. I told her I would take care of it online but I had enough of her attitude and told her I would not have ordered a new phone from her since she was rude to me. I said a few other things about her attitude and she argued with me which made things worse. I have been with Att service since it was Cingular and spend over $300 a month my son has been after me to change our service carrier but I've kept saying to him about the great service I get. This situation has made me think otherwise my phone is paid off in 2 months maybe it's time for a cell service and internet service change. read more

This should be a negative rating. The customer service is horrible the sales manger Steven Shih prides him self on deception and lies. Would not ever want to do business with this place again. read more

AT&T Store - Mobile Phones Near Me - Fenton, Missouri

I am writing this review for the AT&T store for the Fenton location only. I have had this service provider for 10+ years. I went in to this location to ask for help as my phone screen did not work. The associate did not look at my phone just quickly stated to contact Asurion to file a claim. He gave me a phone number, the interaction took less than 5 minutes. If he would have taken the time and looked up my account and asked me a few questions he would have found out my phone was under warranty. I took my phone to the South County location and was given 5 star customer service. I will no longer go to this location and only visit the location on 4133 Elm Park Dr. read more

Came in looking for a new phone and was helped out by Blake. He was able to not only switch out phones, but was able to get me on a new plan that lowered my monthly bill. Blake was super friendly and went above and beyond, assuring me that it was no problem when I changed my mind on which device I wanted. I sincerely appreciated his help and enjoyed talking to him during the time in which it took to transfer everything over to my new phone. Despite being understaffed due to weather concerns, everyone in the store was kind and courteous. :) read more

Absolutely awful store. Shady and absolutely horrible customer service. We upgraded our phones and were told we'd receive a $300 for each phone that would come off of our future bills at $10/line, or $20 off our bill. We received our new phones, turned in our old ones and then got 2 gift cards for instore merchandise for $90. That was it. I fought and fought and never received our trade in credit. Manager is shady, employees are shady. Stay away from this location. read more

I needed to change my television service. Went in last Sunday. Gaby was our fabulous attendant. Gaby was recommended. She served us well. And it didn't take that long to set up our requirements and installation. Signed up for new service with an acceptable bundled price, as I've already got AT&T for internet access. Rickie came Tuesday to install, just two days later. His arrival window was 11 a.m.-1 p.m., and he arrived at 11:30 a.m. He did a great job! And it works great. read more

FRAUD *** SCAM ***.FRAUD *** SCAM *** FRAUD *** SCAM *** On February 21, 2020, I was shopping for a new phone, needed to transfer a number from a business account to a personal, and maintain two additional lines for my wife and son. The salesman drew up a good deal and transferred the business line to my personal account. When we got to the register everything changed. Suddenly I had to buy a 4th line to get the sale price on the new phone. I was stuck. I lost the business line they transferred earlier, and now needed the new phone. The manager got involved in what was obviously an orchestrated plan. I was offered a different deal that was more expensive. In order to get the sale price on the new phone, I had to start a 4th phone line. They told me I could just cancel it after 90 days. Since then, I've called every month to cancel the line and I cannot. I have now paid over $500 in monthly charges on a line I do not use. DO NO SHOP AT THIS STORE. THEY ARE CROOKS. THEY ARE TRAINED TO SCAM YOU. read more

Taylor took excellent care of me and doggedly sought solutions to challenges that I had learning to use my new device. Two thumbs up.

AT&T has terrible customer service. They just hooked up my service and it doesn't all work. Their high pressure phone salesman hounded me for half an hour before the installer came. DO NOT TRUST AT&T. read more

The renovated AT&T stores are pretty darn nice facilities, but the wait times still kill me... II was running errands in the area and needed help getting my new phone activated so I thought it would be a good idea to stop by this AT&T location. It was, because the customer service was great but the wait took forever! They are also really vague on how long it takes for waits...I had 2 people waiting in front of me and waited for about 45 minutes. They need at ETA or something. Maybe SeatMe? This location is an official retailer and has really nice facilities. I'll be back. read more

Do not buy anything from this store or people!!!!! They lied to me when i switched over to them from DirecTV. I had billing issues from March 2018 until present with promises from this store and AT&T that it would be resolved, which never happened. I continued to received incorrect bills for 9 months now. I just cancelled my service with AT&T home and will be cancelling my cell phones ASAP. I have called this store asking to speak to a manager with never getting a return phone call! THIS STORE IS HORRIBLE....BEWARE!!!! read more

We have always received excellent service at this store. Both last year and this year we got new phones from and outside source and they were very helpful with set up and transfer of accounts and data. They offered things like cases and insurance but didn't push when we said no. read more

I went into the store a couple weeks ago to upgrade my phones and get my employee discount added. I was told I was eligible for the Firstnet due to my profession. I was told the line would be $60/month plus my insurance and installments for a new phone, iwatch, and iPad. I asked the person who was helping me several times how much of a bill I was going to be looking at. Matt told me I would be looking around $80/month. How could I beat that!? I told him to go ahead with it all then after getting clarification on price. When he was helping us he stated it was his time to be off and his manager would finish. When his manager came over I stated I was confused as I thought Matt was going to set up the iwatch and iPad for me. After waiting for over a half hour the manager came back to me to say Matt had locked it all and he was unable to finish the transaction. This was not communicated to me what so ever. Not only did Matt not finish our transaction he locked our stuff so he could get the commission. I had to come back another day to get the rest of my stuff taken care of. Fast forward looking at my bill it was $289. This is no where near what I was told my bill would be. There were 5 different lines opened under my name. I was not told that each of these devices would need their own lines which cost at least $25 piece a month. I'm extremely upset with the service at this store. Thankfully the FirstNet customer service was able to help me fix most of these additional charges and offer an explanation. If I could give zero stars on this review I would. I would be hesitant to go into this store for any further service for several reasons listed above. read more

Upgraded my service and added a phone line a week ago. Blake E. was very helpful in helping find a phone for the new line. I sincerely appreciated his help, kindness, and integrity. read more

This store is frustrating! They tell you to call in to see if a phone is restocked, and no one answers the phone!

this store is such trash ,, waited for 45minutes for a move order and a tech appt, later called and nothing was ever even entered in thier system, then the man who answered phone hung up on me , this store is garbage read more

Horrible AT&T. Associates know nothing about UVerse or what they are setting up. Was told my set up would be totally different than what I ended up getting. When I contacted the store to resolve the issue they just told me what I wanted to hear. When I asked about how to cancel they told me to just take all my equipment to UPS and they would ship it off. read more

Customer BEWARE!! They will tell you everything and anything you want to hear to make the sale. They are also extremely pushy with upsales of accessories etc. So many hidden fees, and errors on my bill it was crazy. And then when you try to correct the situation the manager gets rude and basically says oh well too bad we got ya now..... read more

Very disappointed with this store and employees are unqualified doing there jobs. The manager Amber is very RUDE and doesn't care about any customer problems. She talks to you with disrespect and says she calls you back as never does. Nino is an idiot and does not know anything about sales. He tells you wrong info when you get ready to start a new account. He told me, "I would get a Visa card and that should cover my phone to pay my old company!" I asked and made sure as he told me everything will be fine. Now, I am stuck paying for a phone that I could have turned back in to my old phone company if I know stupid AT & T wouldn't cover my phone from sprint. Poor staffing and poor unqualified people in that store. They say they call to fix a credit only on account bill and never did fix my account or pay my old phone company there property for the phone that they took. This place sucks & should have never done business with this place! read more