If I could provide six stars I would. We have used iMacs for 20+ years. Apple stopped offering the 27" iMac several years, much to my disappointment. I've been reluctant to switch, but thanks to Jim and the Mac HQ team, we now have a MacBook Air and I'm typing this review on my lap sitting on the sofa. I'm using this MacBook all over, getting small things done when I'm ready, in comfort (not that computer desk is that uncomfortable...). We had a few considerations to think through w/r/t a large Photos library and more. Jim was both patient and helpful, working with me to get the configuration on the MacBook that we have. It took me several phone calls to work through, but we did it! It was a special order, and a couple weeks later it arrived. After a call with Braiden, he worked through moving the large libraries onto the MacBook and he even merged them. When I picked it up, I had a few additional questions, and Braiden was patient and helpful working me through it all. Along the way, Bailey, Sean and Gage also provided help, in person and on the phone. All, THANK YOU!! Life is better away from screens, to be sure, and yet, screens help us do fun and interesting, and often necessary things... and this MacBook is a great way for me to get things done. Thank you, Mac HQ... and your New Computer For Life (NCFL) program!!! read more

I honestly can't believe this location is affiliated with Apple. From the moment I walked in, the place felt strange and unprofessional. The store was very dark inside, looked run-down, and just didn't have the atmosphere or appearance I would expect from a business affiliated with Apple. The overall environment felt uncomfortable, and some of the people there came across as unprofessional. I went there because I was having a very specific issue with my AirPods, but the employees I dealt with didn't seem to understand what I was talking about. I kept getting generic answers that didn't actually address the problem. Instead of troubleshooting the issue properly, I felt like I had to explain the same thing over and over again. I eventually went to the actual Apple Store in West County, where I was able to troubleshoot the problem myself with their help. After testing multiple devices, the conclusion from my testing was that AirPods 3 are currently not working properly with the iPhone Air and iPhone 17. I also experienced the same behavior with AirPods 2. The current software version is 26.6.1. Apple might patch the issue in a future update, but there's no guarantee or timeline that I'm aware of. What really frustrates me is that I had to go to a proper Apple Store and essentially figure out the issue myself. The difference between the two locations was night and day. I went in expecting knowledgeable staff who could troubleshoot an Apple-to-Apple compatibility issue, but instead I left feeling like I had wasted my time. I honestly still can't believe the first location is affiliated with Apple. EDIT: The owner gave half-truths and dismissive responses instead of professionally addressing the issue. They claim to have over 30 years of experience, yet the shop doesn't inspire confidence when it comes to troubleshooting Apple products. I was told there are no known reports of this issue anywhere online, but a simple Google search shows multiple people experiencing the same problem this year. Dismissing readily available information instead of investigating it is disappointing. What was even more concerning was being told that my Apple-certified AirPods were fake. They were verified as genuine through Apple's official website and confirmed in person at an actual Apple Store. Despite that, this shop continued insisting they were counterfeit. Based on my experience, I would not recommend doing business here. If they're making unsupported claims about genuine Apple products and providing misleading information to customers, that's a serious concern. I believe this location deserves closer scrutiny regarding the quality and accuracy of the service it provides. Edit 2: This was a complete waste of time. Anyway, good luck with your business. Honestly, you don't deserve anyone's business, and it's a shame to see the store taking up space when customers are treated this way. Edit 3: :) Edit 4: Threatening my family? Yeah, very mature behavior from this store owner. I strongly recommend not giving this store your business. Apparently, any disagreement can escalate to the point where the owner threatens your family. That's completely unacceptable and extremely unprofessional. Edit 5: Lmao, okay. Definitely not worth my time. You shouldn't waste yours with them either. They're just waiting for someone dumb enough to fall for their scam. Save yourself the headache and walk away. They WILL scam you. Edit 6: 37-point inspection? Lmao, that's cute. Keep throwing around "family-owned business" like it somehow makes the incompetence look better. At this point, the family might want to consider owning literally anything else, because running a business clearly isn't working out. read more

MacHeadQuarters - Apple confirmed my AirPods are genuine through the serial number, Find My, and an official Apple Store. - Computers Near Me - Saint Louis, Missouri

I'm a believer! To give you the backstory: I have a like new 2019 MacBook Pro that I've had since 2021 and have had very few issues with, if any. I've been running beta updates on it and noticed Microsoft word was acting funny. I called the Apple hotline and they suggested I uninstall the beta software and bring it back to where it was. I had difficulty so I made an appt for the Apple Store. Let me preface this next piece that I only came in for Microsoft word. The Apple Store said they ran some tests, weren't able to get it to power back on and I'd need to some piece replaced that would cost $800. I made a split decision and said no and contacted the MacHeadQuarters that same day. I called as I was getting in the car to explain my issue and see what time they close. The man I spoke with on the phone said it would be a $99.00 fee but it would go forwards the computer should there be a charge to fix it. From what I explained, he seemed hopeful they could fix it. They close at 7 and I made it at 6:53! Unfortunately, the man behind the counter wasn't the same person I spoke with on the phone. Regardless, he couldn't have been more courteous and polite, despite it being so close to closing. I apologized profusely for being "that person" but he understood. He got my info and said he'd be in touch. While I was quoted for it being done by Friday at the earliest, I was contacted the next day (for reference, I dropped jt off Monday, 2/09) and they said it was available for pickup at NO CHARGE. I was in disbelief. I don't know who was more happy: me or my wallet! Here's what I loved about this whole process: -They were thorough from start to finish (sent me texts on what the issue was, where they were at, and the time table) -Everyone was courteous. Not once did anyone ever shun me for any of my questions or make me feel silly. Best of all, no one tried to upsell me like a certain store did because they tried to say my model was outdated... yeah, ok, pal. It's running, fine! -they charge a fraction of the cost and still do quality work if not better. The fact that they (MacHeadQuarters) solved the problem in 1 day and you had a STORE full of people hired specifically to fix issues and you still couldn't do it (I'm pointing to you, Apple Store) tells me everything i need to know. Thank you, MacHeadQuarters! read more

MacHeadQuarters - Computers Near Me - Saint Louis, Missouri

Fixed my iPhone 13 Pro Max screen for just 330$ that's if your phone is out of warranty of course.You gave them the device you let them know what the issue is in they'll take care of it from there they let you know once they're done with the repair they either call you or text you or email you.The repair only took like a day or 2 to finish.Would highly recommend them in for parts it comes with 90 days warranty so that's a bonus unlike other shop they only do 30 or 15 days which is dumb but highly recommend this place 10/10. read more

I needed a stripped screw removed from an electrical device. They charged me a nominal fee and successfully removed the screw. Chat GPT recommended them and MicroCenter. MicroCenter refused to help. read more

Fast, affordable, competent, and nice. But this has to be 85 letters long to be posted, so maybe I'll start singing. read more

Service and value were very good I was very satisfied and would this business I hope to use their services again in the near future read more

Got my daughter's iPhone screen fixed here. Dropped the phone off at 11, and it was done a couple hours later. My teenager is elated, and she was only away from it for one school day. Replacement plus tax, the total was $330. Much cheaper than a new phone. :) read more

Been coming here for going on 25 years, now. This is one of the best of locally owned businesses I've encountered for Mac and Apple support in all my years as an admin and user of their products. Love that these folks are still here and absolutely serious about service and support. Please support them. Charley, I believe, helped me get a fair trade in on an iMac and got the laptop I needed by the time I was out of the door inside of an hour. Excellent service. Thanks MacHQ, appreciate you. read more

Sean was a big help in diagnosing the problem and offering a quick solution. I would heartily recommend using MacHeadQuarters for all your Apple needs. read more

If you're wanting a used iMac there are positives to coming here. However I will say for a 2021 they wanted over 2,000. Pricing is just as high as going to mac itself. They also do have brand new items. Customer service was okay however after asking us our budget kept pushing items on us that were over budget. I didn't feel they listened to our needs or budget. read more

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We just picked up our latest "New computer for life" They transfered our data and configured the new to match the old. All in 1 day. It's great having someplace to get personalized professional service from a staff that knows their business and products so well. We be coming back whenever a need arises. read more

They provided excellent help and advice, everyone was very helpful answered all my questions and took my needed technical requirements seriously. I highly recommend using there services and buying their product. read more

Exceptional customer service. Free computer tuneup, with solutions to problems I didn't know I had!

Went in to purchase a Mac computer. My first one. The associate was very knowledgeable and not pushy at all. Ive been here before for help with a phone and an iPad. Highly recommend. read more

I just ordered a new individually built laptop--Sean was knowledgeable, efficient, helped with my decisions on details, and the whole process went smoothly. This has been my experience with MacHeadQuarters in St. Louis for at least 15 years, whether for purchases or repairs. I've always been satisfied with their staff, who are ready to answer your questions without any sales pressure of any kind. read more

Cannot give enough applause to the folks at MacHQ. I've been coming to them literally for decades(!), for new Macs as well as tech service and advice. They are the best! The technicians know their stuff, and they'll bend over backwards to find the perfect solution to your needs. You can rely on MacHQ. read more

Great experience at this service shop; they provided quick resolution and kept me informed through the whole process.

lots of personal service, and good parking - no mall traffic. They also sell used equipment that they guarantee. I have bought 4 computers there. read more

Amazing! I don't do the whole Apple Genius Bar anymore. MacHQ give you the time to explain, do diagnostics and give you a reasonable timeframe for a repair. I talk with someone then and there, I'm not shuttled off to some side table to wait for 45 minutes until I get help. Strongly recommend!! read more

They are awesome! I had to take my husband's personal phone in because his screen cracked and they got me an appointment and everything. Their technicians to fix screens are only there in the mornings so you will have to go in around then and they will not take but 2 hours to complete the job. Highly recommend and appreciate their hospitality and service! S/O to Jesse for helping me the three times in which I came in!! read more

MacHeadQuarters - Interior - Computers Near Me - Saint Louis, Missouri

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I had a major problem with a major software vendor's product, their customer service, and their attitude, so I contacted MacHeadQuarters. Service was stellar. MacHQ's technician brought the problems and solutions down to a layman's level and had me up and running with a slick work-around in less than 20 minutes. I couldn't be happier with the help and the price. read more

Professional and knowledgeable staff. Especially appreciate their patience in answering my questions. . Will always go there for service on my Macs! read more

Fantastic customer service ! I was referred to Mac HQ several years ago by Apple Store Genius Bar when they could not retrieve my data wmy hard drive crashed. I was so impressed by Mac HQ I've been coming back ever since & will continue to do so. Good value for money spent. 5 stars read more

I've been a customer of MacHeadQuarters for 20+ years and have never, ever been disappointed! Jim and the staff are the best.

We couldn't be more satisfied with MacHeadQuarters! We have been in a successful New Computer for Life program for at least 10 years and highly recommend it. The system they have works great, every two years you trade in your current laptop for a new version of your choice. The entire team is highly competent, provides great customer service and friendly. Wonderful value too and it makes you feel good that Mac and you are helping our ecology by repurposing used laptops. Great hours too! Try it, you won't regret it. read more

bluetooth connection issue. Jim and Brandon solved it . Machq is my go to Apple related resource!

Wonderful accurate service. Pleasant and knowledgeable, I will be back. Thank you Charley read more

I went to MacHeadQuarters to move data from my phone to a device I "stole" from my wife (with her permission). The service was great, friendly and rea$onable. It's the only place I go for Apple service. I've also bought a used computer there with great results. read more

I took advantage of the free Mac Tune Up. All good news, which I appreciated, along with a likely timeline for when I'll need to replace it. They went above and beyond to track down a pesky problem that I was having, which was beyond the scope of the tune up. This visit totally reinforced my loyalty to the biz. read more

Fast service and used real Apple replacement parts. Had parts in stock. I came in without an appointment because I was from out of town on a Saturday. read more

I had a seamless transition from my previous MacBook Air to my current one. Jim Votino and the young man who helped me today were great. Been participating in the NCL program for 18 years. read more

What an easy experience it was to get my new computer! Mac HQ has quite the selection --both storage, colors, and pricing. After talking with them, I made my choice and last week I picked it up after they transferred all of my data from my previous one. So happy to have a much better and faster machine! I greatly appreciate their excellent service, customer care, and friendliness. We've been getting our computers there for years and will continue to do so! read more

arrived at a busy time. they added another sales associate to help. I was behind 3 customers with large purchases or complicated issues. I didn't mind waiting. when it was my turn the associate apologized for my wait. quickly found a replacement part I needed and rung me up. this was not my only time here and I've always found them friendly and helpful. much better service than the actual Apple mill... err Store. read more

Absolutely amazing experience. Computer screen was impacted and did not remember I had gotten apple care + but the service rep was able to pull it up meaning I only had to spend $99 for the screen replacement. I was told 1-3 days which would work but they had the part in stock and the technician was able to fix it quite literally within 2 hours. Saved my life with final exams this week. Will definitely be recommending to my friends read more

MacHeadQuarters - Computers Near Me - Saint Louis, Missouri

I recommend this business if you need service for your IPhone. Turns out I needed a new battery, and the service was prompt and the employees (Bailey)were very cordial. read more

Jim and his team were friendly, knowledgeable detailed oriented. Able to diagnose the problem and proceed with the repairs. Would highly recommend coming here for any Apple repairs or service. read more

I took advantage of MacHQ's Free Tune-Up offer. It was great! Made an appointment, they got me in within 48 hrs. I walked in, handed them my MacBook and 20ish minutes later they brought it back to me with a report on the health of my machine, a couple of suggestions to improve performance, then they entertained a couple of questions about nagging issues and they resolved those on the spot. MacHQ is clean, inviting and gives off a cool Apple vibe. Staff was friendly, capable, and attentive. Great business! I'll be back! read more

The staff was honest in letting me know that they were not able to fix my computer. But they found another computer for me to purchase at a reasonable price. I'm satisfied. read more

I wish I could give more stars and given my situation I know there wasn't much they could do but I think the way it was handled was super unprofessional and disappointing. I had an appointment and when I came in there were 2 men working one of which was helping someone else and when I told the one who was helping me what happened (I spilled an energy drink on my MacBook) the other employee laughed at me. I understand it seems silly but it happens and I know I'm not the first one to have done this before so to laugh at me just seemed really condescending, life happens and I was trying to see if they could help me. They told me that because it had liquid damage it would need to be sent into Apple and it would cost $950 to fix which is obviously not worth it for a 2017 MacBook Air. I ended up buying a new one refurbished after I left. The employee was quite rude and condescending and he kept asking "what I wanted him to do" and just wasn't very kind when I was asking him about if it could still be used since it is turning on and wasn't receptive to my questions. Like I said I understand there wasn't much that can be done in that situation but I just feel like it could have been handled better, I was a stressed college student who was very clearly freaking out since this happened right before finals and I think they could've been nicer and I think it was extremely unprofessional to laugh at me when I know I'm not the only one that has spilled something on a laptop before. If the customer service was better I would be back but because I was treated like this I think I'll find elsewhere to take any future technology problems. read more