I had no idea that I didn't have to go to the Apple stores in the mall. The experience was amazing. No crowds, no waiting in line, quick service. I may never enter an Apple store again now that I've found this store. read more

Brayden was able to help me pretty quickly this morning. He was able to perform a prelim. diagnostic on my 2017 MacBookPro. First problem I have had since buying it at MacHQ six years ago. Brayden was was very clear in explaining possible reasons for the problem and outlining options. I decided to have MacHQ continue with making repairs . Very happy working with Brayden. He has very good communication skills and customer care. read more

MacHQ has always been my go to place for computer sales AND service. As I told the employee who helped me this past week, "The staff here always make me feel better whether I need a repair or want to buy a new product." The reason for this consistent stellar experience is the knowledgeable, patient, answer all your questions in layman's terms staff without exception. Thank you for being a constant since I first did business with you in 2014. read more

Wonderful service from Jim and all the experts at MacHeadQuarters! They diagnosed and fixed my problem, and had it back to me lickety-split. They had what I needed, incl a new battery for a "vintage" laptop, and got it all installed and back to me the same day. Totally recommend! read more

The staff here is super helpful and kind. Once my appointment was made everything was handled with ease. Highly recommend!

Expert, friendly staff make equipment upgrades easy. Great resource for all Mac products and service.

Service and communication was perfect. It wasn't overly priced. Employees were trustworthy. Took literally 3-7 business days and my service was done super quick and came out exactly how I imagined and was hoping for. As someone who's broken every Apple product I've had, I will be coming back to MacHQ anytime I break an Apple product! super satisfied! read more

I was greeted and helped immediately by Matthew. He took care of the problem I was having finding my desktop and document folders. He did not judge my lack of computer knowledge, especially being a 'senior' citizen. He showed great respect in a very calm manner. I truly appreciate the help that was given to me in a rather timely manner. read more

I dropped my iMac off for a checkup tonight and had David helping me out. He was great, even ran a diagnostic test on it while I was there. I've been a customer of Jim Votino since before MacHQ was a retail business. He is absolutely the best Mac Man in the business. A wealth of knowledge and experience. I always feel comfortable doing business with MacHQ and their staff. Skip the Apple Store scene at the mall. Go to the REAL geniuses at MacHQ, you'll be glad you did! read more

Great and patient help when my iPad had died. A refurbished iPad was recommended and I have now ordered it... Just waiting for a friend to pick it up for me read more

Mac HQ ROCKS!!!! Whenever I'm in a Mac bind I call or head over to the HQ for immediate remedy. The techs are super personable, extremely knowledgable, patient and the store has everything Mac you need without all the hustle & bustle of the Apple Store. I've am a lover of all things Mac; iMac, Macbook Pro, iPhones, iPads have all serviced or accessorized here at the HQ and I've never had a complaint. They have great deals at Manufacture pricing. Mac HQ also has sales from time to time as well as a buy-back program where customer's can trade-in their old Mac and have the proceeds go toward the purchase of a new one. Aside from everything great about Mac HQ; nothing beats that magnificently crafted Apple door handle. Thank me later. read more

Gage helped me on Friday 9/13 to connect my iPad with the keyboard for it - and Gage deserves more than five stars for the help!

Very professional and honest. We've gone to them for a MacBook repair and iPhone. The iPhone had a bad charging port, so they tried a wireless charger before selling it to me. Worked awesome! Wonderful customer service and trustworthy. read more

Short version: MacHQ put my late 2013 Macbook Pro right, and I am back at it with my More Personal Computer. They found a loose cable & reattached it well within the time frame quoted. No cost past the diagnostic. I am a happy camper. Longer version: This machine, for w/e reasons, seems to be hard on its logic board. In late 2014, it stopped turning on, so I took it to the Genius Bar around the corner at The Grove in West Hollywood. Logic Board, they said, kind of pricy in a couple days, but you got here just before the warranty expires, so come back x number of days and get it. No charge. Later, long after the warranty expired, I started DIYing things inside the machine. Damaged monitor, swapped the HD a couple times to increase storage and create a Boot Camp Windows environment on an external drive and at one point, putting it back together, couldn't put the panel cover back in place comfortably. Took it back to the Genius Bar, this time in Tacoma, WA and they told me, which I'd seen was true, the batteries had blown up big, and needed replacing. I authorized that, which they did for a minimal seeming fee, and then they mentioned the logic board seemed to be on the way out. So when the puter failed to turn on the week of 15 April, I had a pretty good idea what was going on. So I ordered a logic board (&65 on eBay) and then tools to do it with, since mine are in Western Washington State and I am in midtown St. Louis for a while to come. All went well until I started reattaching cables. I got modt of them in place easily, but didn't really get the approach for attaching a couple, fully. I got to the point where I closed it up, thinking I was done, but not so much. Tried a few more times, but did not get it right. Finally, gave up and looked on Yelp for a Mac house. I had driven by MacHQ a day or two before, and when I saw the 4 Star rating, I thought WhyNotFiveAnyPortInAStorm and brought it to them. Good call. Thanks MJ, James, Roberto and Braiden! read more

I was having trouble with charging my iPhone, they very friendly and explained what they would do and explained what damage it could cause, it was taken to the repair area and within 10 minutes they had it fixed, they cleaned the charging port. I recommend if you have Apple problems they are the place to go read more

Great Apple products, superior service. Have worked with MacHQ for our business computers etc for over 10 years & prefer MacHQ to the Apple Store even though it's a considerably further trip to get to MacHQ in Maplewood. read more

My computer had been giving me issues for about 4 weeks with my battery not charging with my charger. I believed it to be my charger because my brother has a MacBook & I use his charger that charged my computer fine. I decided while being in St. Louis for new job orientation, I'll go to this Authorized Apple Service Provider to diagnose the issue. They were little to no help, the guy that serviced me told me because the charger was working during the time he serviced my computer, there was nothing he could do. I suggested getting a replacement charger under my limited warranty. The employee said that my warranty with the computer had ended but my records showed otherwise. I wonder if I couldn't produce my warranty if he would have serviced me at all. Either way, he didn't let me turn in my old charger for a new one to be shipped to home address or store location, so I left the store since they said they couldn't help me. I return to the hotel & the computer was still on the diagnostic test screen when I opened the computer. He never even got a complete reading on the battery or port. There was an incomplete diagnostic test. The computer charged for 2 hours & stopped. I recorded as proof that the battery was on & off charging quickly without even touching the computer. I have to schedule another appointment at the Apple Store because this provider did not give a thorough service. Avoid this place, just go to the Apple Store. read more

I wanted a wireless keyboard and mouse for my used MacBook Air 13." I could not find the keyboard I wanted on Micro Center's website or at their physical store or at the Apple Store. My daughter referred me to MacHeadQuarters. I called and Jacob checked and told me they had some new and used keyboards and mice in stock. I went there and Jacob took the time to answer my questions, find out what I wanted. I purchased a used Apple keyboard and a new Magic Mouse. I plan on patronizing MacHeadQuarters in the future. read more

I am a senior citizen, and I honestly don't know what I would do without this place. They have consistently provided excellent service, going the extra mile to take stress off of me and keeping all my devices working. I've purchased my iPads from them over the years and four yrs ago took advantage of their "lease a Mac" deal where you get a new computer every 2 yrs. Just got my 3rd new Mac today. The tech did data transfer for me at no charge. And a note to other senior citizens who feel stupid when they visit a computer store: everyone at Mac HQ treats me with patience and respect. They've never tried to upsell me on anything and are happy to help us non-techies without a hint condescension. They are a pleasure to do business with. read more

My iPad had a problem, and I thought I'd run by MacHQ instead of trying to make an appointment at the Apple Store. I waited about 15 minutes for service. The associate was not very engaging, and seemed like he would have rather been anywhere but there. I explained my issue, and he suggested I have the device looked at, and it would take about 30 minutes. I could wait or drop it off. I decided to leave it and come back. It was $30 to have them look at it. A few hours later, I got a text message from a technician telling me the logic board was broken because a third party had added parts to my iPad. I asked what that meant, a virus? Because I bought my iPad directly from Apple and it had never been out of my possession. He told me the screen had been replaced, which was not something an Apple Store or authorized Apple dealer had done. I have NEVER had the screen on my iPad replaced. I picked up my iPad and made an appointment with Apple. After the technician looked at my iPad, they asked if I was close to using all my storage space on my device. I said I had used it all, and it was starting to be a problem. They told me when that happens, you start to, basically, work the machine to death. There was no question about the screen that had never been broken; there was no question about a third party working on my device, nothing of the sort. I don't know what's worse, that Mac HQ called me a liar, that they said a third party worked in my machine when that's not the case, or that they believe what they told me. I can not recommend this business. Do yourself a favor and go to the pros. I lost $30 for no reason and was given a complete bullshit story. read more

My research shows that Mac Headquarters has price points on laptops equal to The Apple Store. I have done business with both and prefer the personal attention afforded by Mac Headquarters. Small, local businesses need our help during these times, especially when they deserve it. read more

MacHeadquarters in Maplewood offers exceptional service and a high level of expertise for Apple products. Ashley, the person who handled my call is very friendly and helpful. Roberto, who helped me choose the best individualized product for me, is very knowledgeable and is a great communicator. He made sure I made the best purchase required to fulfill my desired computing needs - from processor to storage and external drive to AppleCare to protect my investment. I am confident in the choices I made with the help of his vast experience and understanding of offered product capabilities. Jake also was very helpful in explaining the process of data management. He is a computer genius in the true sense. MacHeadquarters is an established sales and service business that has a very loyal customer base for a reason. They offer the highest level of service, backed by expert techs, a knowledgeable sales force and good value with promotional deals twice a year. It is a great alternative to the traditional Apple Store or Best Buy experience. MacHQ caters to anyone looking to buy a new or pre-owned refurbished Mac at a fair price. They are the definitive top level service and sales providers for Mac users in St. Louis. Highly recommend MacHQ. read more

After years of doing biz with the MacHeadQuarters team I wasn't disappointed this time. Needed an upgrade to laptop and invested in a second used laptop. Jim and Joe did a great job ensuring I was taken care of. And when my data seemingly didn't transfer over Joe fixed it in 5 minutes! I continue recommending the team! Give em a try! Thx Jim and Joe! JC - a happy customer read more

I have been going to MAC HQ for 20 years and continue to be impressed with the high quality of customer service they always provide! Of course, their products are top-notch. Any service I have needed is always taken care of with utmost professionalism and care. Just purchase a new laptop and could not be more pleased with all the help Jake gave me in getting everything set up. I highly recommend MAC HQ! read more

Every time I come to their store I receive premium customer service instead and they give me unbelievable advice. I am so appreciative to have such an amazing local business. read more

Great service. the employees are friendly, and very careful with privacy, and very professional about the issue with my laptop. I've come here for other issues and have always had positive results. read more

I purchased a iPad. Bailey was incredibly helpful and knowledgeable. He answered all my questions.

An excellent experience with supper knowledgeable Jake. I highly recommend MacHeadquarters for all your Apple needs.

The guys at MacHeadQuarters were extremely helpful and professional. They assisted us in every manner possible, attempted to "fix" our computer, and when they realized it would take longer, they explained the next steps in the process and we left knowing they were not only capable, but would do their best to solve our problem. We will definitely return to MacHeadQuarters should we need service in the future! read more

I'm so happy that I finally took my 2015 macbook air in to MacHQ. several of my friends had recommended to me. Bailey was very nice & understanding of my being technologically challenged. He was helpful in many ways. turned out I only needed to delete a lot of old music & get a new battery. works great now! reasonable price. oh - just as an aside, while I waited my turn to help (brief), I watched another technician help a man. the tech " played" with his Mac for several minutes, found the problem & fixed it & at no charge. the man left very happy, as I did. Oh - my Mac was ready for pick up the next day & I love having it back working so well again! read more

They were timely and incredibly helpful with my extreme lack of computer knowledge. Not to mention provided multiple affordable options to get my MacBook fixed. I will absolutely be going back! Awesome service! read more

I'm a long time customer. They are experts in their field! Great location and if you have a Apple product question you'll get an expert answer. read more

Came back to MacHQ, my go-to place for all things Mac/service related, with a dying MacBookPro and got seen immediately by the boss. Immediate diagnosis and quick decision to upgrade to newer, used MacAir. Transfer of all data and set-up completed overnight! Good prices a local source that I can access at a moment's notice, in person, for expert service. Highly recommended! read more

Been coming to these guys for years, generally in a panic from a problem with a IMAC, MacBook or IPhone. They consistently come through not only solving my problems, but also helping with purchases of other Apple Products. Highly recommend for fast-professional service on all of your Apple products! read more

Everyone at MacHQs in the past, and Bailey this time around, are top notch. I don't go to the Apple store for any service. All service is performed only by Mac HQ. I would also like to buy all of my hardware from MacHQ but it seems Apple makes them wait for the latest equipment. It is a real pleasure to find a service company that values the customer and provides highly skilled services at a very reasonable cost. Paul G. read more

Very helpful and cost effective. They removed damaged battery from my MacBook Air. I only had to wait about 10 minutes.

I dropped my phone off here for an authorized Apple repair per my phone contract. I returned 2 hrs later and was told the repair was not able to be done due to Apple saying they wanted to see my phone in store. Not MacHQ fault, refunded my money and out the door. I get in my car and unlock my phone and it opens to my photos. Weird. I know that wasn't how I locked my phone. Even weirder someone had scrolled back a month and has looked at pictures of me breastfeeding my newborn son. I saw red and started shaking. I started my drive home and 3/4 way home I decide to call and ask to speak to the manager, Joe. Joe goes back to the technician when I tell him what I find, and he states "he said he didn't do it". Ok, well someone did. I had to give them my unlock code when I dropped the phone off. I should have wiped the phone but I thought it would be ok and no one would scroll back looking for pictures. Joe follows up with me a few days later and says that the phone was on the technicians desk for 15 minutes but no repair was done. He states they are in a large room and no one took my phone anywhere and he is sure no one looked at my pictures. Again, I am sure someone did because I know that I didn't leave it scrolled randomly back in my photo album. They refuse to accept that someone snooped. I am accepting responsibility for the fact I should have wiped my phone before taking it in, but I thought they would be professional and not look through things. I took my phone to Apple the next week and they repaired it without unlocking it and the techs there were actually shocked someone would dig through a customers phone. Will not recommend MacHQ unless someone wants their private moments looked at by strangers. read more

9/2/24 I purchased a refurbished iMac from MacHeadquarters. The computer is great. How could anyone complain about an Apple product, new or otherwise? I think I got a great deal, plus the iMac had a year left on the Apple Care Plan (warranty that even includes accidental breakage), and it can be renewed for $59/yr or $169 for another 3 yrs. However, I'm putting a review on Yelp because my experience with their customer service absolutely sucked. I couldn't figure out why I wasn't able to sign up for an Apple ID or a PW to even log onto the computer. I spent an hour today on the phone with a very nice guy when I called Apple Care. Even though I was calling about support and Apple Care is about the warranty, he tried to walk me through several things before we both realized that MacHQTs hadn't removed their name as the Administrator, with their PW, etc. that was needed to change me to the Administrator. So, I called MacHQTs, spoke with an employee who walked me through the steps to remove their name. This process required him to give me some sensitive business info. He was apologetic and said that lately this had been happening more times than not. Very frustrating and a waste of my time. This is a training issue so beware. I doubt it's an issue for new computers. When I first went to MacHQTs on 9/2/24 both the owner and another employee were helping me. I returned the next day, 9/2/24 to purchase the computer. Both the owner and the same employee were there. I feel the owner should have reminded the employee to remove their business info from the computer. Only a 3 star rating due to this issue. a product can be awesome, but if their customer service isn't awesome also, there goes their repeat business; albeit, they have a unique business plan. read more

Mac HQ always does a great job!

If I could give this place less than one star I would. The people here are rude, only care about selling you something, and if you have questions later down the road you're out of luck. Want my advice... stick with PC! At least if you have questions there's a better service system in place and you don't have to rely on "Apple Certified" arrogant, technicians for support. read more