The 20 year olds totally f&*&*&d up my order for new phone and line. Never got a bill but then got dunned on line. Went in the place for an hour, they admitted it was their fault and I was being charged way too much, but BUT they could not/would not fix it. Imbeciles. An hour then on line with robot got NOWHERE. Phone call said, after 45 minutes waiting, that they wouldn't talk to me even though i had the ph number and account number and email address, etc. without some special code. TOTAL BS from the whole T-M bunch, but especially the Chesterfield store. AVOID it and T-M. I am going back to Verizon and T-M can pound sand, the idiots. read more

Thomas E., store manager, was extremely knowledgeable and immensely helpful assisting me with phone line status changes and walking me through other phone needs. Thomas was super friendly and went above and beyond. He is an asset to the store and company. read more

T-Mobile - T-Mobile in Chesterfield Valley - Thomas E. THANK YOU! - Mobile Phones Near Me - Chesterfield, Missouri

Dylan at this store is wonderful! I spent 40 minutes on the phone with someone who couldn't speak English very well and he messed up my account. Back at the store---Within 15 minutes, Dylan had done everything to straighten up my account and service the reason I called "Customer Service" to begin with! Kudos to Dylan for being a great employee and representative of this company and kudos to T-Mobile for having such a knowledgable employee on site. read more

Waits of an hour plus. No chairs for the elderly gentleman ahead of us until we asked for them. Casual chatting with group purchasing accessories when far more pressing matters were needed. read more

I have been wanting to sign up for the T-Mobile 5g home internet service for a while now. When it first came out, I received an email message saying that it was available for $30 a month with a guarantee that the price will never go up as long as I maintain my current phone plan. At the time I was paying about $49 a month for Internet service for Spectrum and so I decided not to do it as it was new and the service from Spectrum was rock solid. Fast forward a year and Spectrum jacked my bill to $59.99/month on a promotional rate that will go to $69.99/month when it expires. I went to T-mobile about six months ago to sign up but unfortunately there were already too many subscribers in my area so I added my name to the waiting list. Last week I got an email telling me the service was available, I called immediately and signed up. The equipment arrived yesterday via UPS. It took about 5 minutes to hook up and works great. Now I'm saving $30/month and can finally say goodbye to Spectrum and their ever increasing rates, fees and taxes read more

T-Mobile - T-Mobile 5g wireless modem/router - Mobile Phones Near Me - Chesterfield, Missouri

No enthusiasm and unsatisfactory customer service on more than one occasion. It most often appears that the customer is seen as a bother by the workers. Sorry to say that a store that used to be one of the absolute best at a previous location just down the street now shows little enthusiasm and overall less than positive service. read more

Great experience. Friendly and knowledgeable staff and we were the only ones there, perfect timing! Sometimes it is a lot of fun to go browse and upgrade or even switch to new service, and sometimes it just needs to be done. This is a great place to go either way! read more

I went to T-Mobile in Chesterfield Valley and got a new iPhone for my husband during a promotion at the store. When we went back a few days later to activate the phone, we discovered there had been some miscommunication over the cost of the phone. Alyson was very helpful and sought advice from her district manager. She took the time to make sure we were taken care of and in the end, we were very pleased with the outcome. read more