Office Depot told me that I cannot send an email order as I have been doing for years; I have to do it "online." We can't. #1, the system's limits don't allow us to tell it how to correctly process our printing, which involves cutting and making two-part NCR (carbonless) copies. #2, it won't take the Store Purchasing Card that we get through our business. That HAS to be presented in person.
OD's people told me I have to come into the store. When I said "Your store is 20 miles away, and I don't want to make two 20-mile trips," the manager said, "You can wait in the store for it."
Me: "No, I can't. Glue has to dry and that takes several hours."
OD guy: "Blah blah changes because of the virus."
Me: "Let me get this straight. Because of the virus, you want me to come into your store twice rather than order by email?!"
OD: "You can't, we can't, we won't. Okay?" Very abruptly, effectively ending the conversation.
Mind you, this is an order we have been placing via email for years. Don't tell me you're being uncooperative because of the virus. That's simply false. Common sense says you would PREFER I place my order by email and pick it up, as I have been doing for years, rather than come into your store twice.
I truly hate it when vendors tell me "You can't, we won't," and don't have a good reason for it. When I've been doing it for years, that's frustrating. When their reason for changing their "policy" is baloney, that's even worse.
This store has staffing issues--they are always shorthanded, leading to lonnnnng lines and wait times, and the turnover is incredible. So even when there's a nice employee who knows what I order, he or she is gone within weeks, and I have to start all over.
No one in Office Depot cares, including their regional manager, who never responded to my call, and the 800 number, which never answered the phone.
I placed my order through FedEx. Buh-bye OD. read more