Ive used this store at least 4 times already since moving to Arnold for my small business. They always greet me and are friendly.

if I could make it less than 1 star I would. i am beyond upset from my visit to make a return at Arnold UPS. I don't have to make returns often. I'm an older lady that may not be as hip with the times as others may be. When I go to Festus store they have been gracious enough to help guide if I didn't understand something. The nice lady greeted me and asked me if I "started the return?" I did not understand what that meant. I technically didn't know there was a different process, so she told me where to go. Online. I attempted to do all of that by myself while she helped other people. When I thought I had completed it adequately, She called someone from the back to assist me. He didn't introduce himself. He didnt have a name tag on. Asked for the bar code. Which I promptly gave him the paperwork that the product had included in the packaging in case I needed to return, which had the barcode on it. Then he said "that means nothing to me" I was confused and asked for clarifications because this was suppose to be what I gave them per the company I purchased from. i had 3 papers with me. I handed all three to him. i couldnt have been more upset when he stated with a sarcastically condescending tone "you need to learn how read and follow directions" I've been a hospital nurse RN/BSN for 33 years. 9 of which I worked hospice. I am well versed in communication, written and/or otherwise, with the general public. I am a very compassionate person. I was astounded by this statement. Since he did not have a name tag on I asked nicely "and you are?" He stated " I am Bart, the owner" At that point I gathered my items and left- because I was so upset and hurt. I knew that it wouldn't get any more respectful. I felt defeated. Then as I got to the door he sarcastically said, "have a nice day ma'am". I'm sure if he spoke to me this way, then it's not the first or the last. It's very disheartening. No one should be spoken to like that. they should respectfully guided Gently. My husband saw how upset I was and he immediately went inside to talk to Bart. He asked him if he always spoke to people the way he just spoke to his wife? Bart tried to rationalize his actions and was Set straight by my husband in front of other patrons. I sincerely hope that he has learned the errors of his communication style or that he continues to be held to task for his disrespectful behavior. I sincerely hope he treats his employees with more respect than he showed myself or my husband. If you can. Go to a different location where they will help you with patience and grace! read more

Always fast and professional. Never had a problem. If you want reliable shipping they got you.

Went to the Arnold Missouri Location, Store #5423 and had an unpleasant experience here. while I was in the middle of being helped by a blue haired middle aged woman someone else had walked in and she had screamed "Hello" very loudly in a high-pitched voice that had quite frankly made my ears ring while she was already in the middle of helping me. It did seem to be a problem for her to lift my box that was a mere 25 pounds then proceeded to let out a sigh as if I was an inconvenience to her. Will not be coming back here ever again. read more

Walked in and was immediately greeted by a friendly staff. Certified shipping and packaging made me feel more comfortable with the shipping of my products. They also have a printing service I had know clue about. Would do business there again! If you are in the area and need to ship, print, or package anything, give them a shot! You won't be disappointed. read more

I had to send some boxes out and required some packing services. This location facilitated the shipment very well and I am very pleased. I recommend them. read more

I am quite impressed with this location! I arrived on a Saturday afternoon and there was a small line (holiday season). When it was my turn, the lady called me to the counter and she was very helpful. I needed to have 2 different packages wrapped, packed and shipped! She took the measurements of the items I had for the boxes and made sure I knew what would be happening next. She made sure to separate the items so that they would be paced in the correct boxes and confirmed addresses with me multiple times so here wasn't any mixup. Overall, it as a quick transaction. I left my items at the counter knowing they would be packaged and sent out that day. Normally, I like to wrap and package things myself, but I have just been so busy lately, so this was a perfect solution. I received email confirmations that my items have been shipped and I will continue to get shipping updates. Oh, and when I was at the counter, she also helped me get my account information updated (name, address, email, etc.). Such a great experience! I will definitely use this UPS store often. read more

Ups charges 70.00 for overnight. Or 35.00 for two day. My package arrived on time but unfortunately my ups man put it in my mail box. Then my mail man in error took it. ( it is against the law to put in any mailbox). Needless to say my important package came 7 days later even though i paid for 2 day. Refund NOPE.... Ups is not responsible for their drivers errors. They take money for over night and 2 day but NOTHING is guaranteed. I paid for a service I never received. 1ze18f800288408299..... not to mention there is a 5000 to 10,000 penalty for putting something in my mail box.. they are saying no guarantees due to covid. Well this package was not late due to covid .. but because of error and illegal act made by ups employee read more

Great customer service - always have a smile on their face even when they are dealing with a difficult customer. The few times I have needed to mail something they have taken the time to go over all my shipping options. Needed to ship a large hard to pack item and they were more than accommodating. Was surprised how low their "packing fee" was. read more

Normally have a great experience at the Rnold UPS, however today was quite different. The man working the counter called a customer a " jackass" and "prick" because the customer commented that he had been calling and noone answered the phone, so it would have saved him a trip of someone would have answered. I'm not sure about other places but when working with customers name calling is completely out of line. The customer was not being rude even, he was frustrated trying to get some personal belongings from out of state mailed to him of a loved one who had passed away. read more

Was sent there by Spectrum to return Apple TV box. The man behind the counter opened the box and unwrapped the devise. Thanks to him, I now have to buy the box I don't want. $180 Idiots! read more

Orderd from GameStop and it said my order would be here in less then 5 days now I have to wait 2 weeks

They were amazing! I just shipped a family heirloom to Vermont through them and it arrived in perfect condition. It was a rather long wall plaque (approximately 2 1/2 feet long) that my grandmother made for my grandfather when he was still alive so it had a very high sentimental value. I asked them to package it up for me as it was relatively inexpensive to do. They did. I just received word that it was packaged with amazing care and received 1 week after shipping (which was expected). We were very impressed with the compassion that went into protecting this heirloom during the packaging and shipping process. Thank you so much! I will keep coming back to you for all of my shipping needs! read more

Notary public hours should be updated on the website or on the phone message. When you try to schedule an appointment for this service it says they are ready for you and you are unable to schedule. When you get there, there is no one to do the notarizing. Frustrating! read more

I wouldn't give a star if it was possible... I used them to shop a motorcycle tank. I spent hours on the tank for my customer. I completely restored the tank, and added a beautiful multilayer Candy paint job. I packed the box carefully and took it to them to ship. Once there, the manager, Chris took the package and were ghee it. She asked if I wanted the insurance. I agree fed that would be good incase the tank was damaged. She asked me if the package had bubble wrap in it. I said yes, but if there was a necessary requirement for packaging, to insure it , she needed to inspect the package. She then declined, and said she seen the wrap in the box through the handle( a hike in side of box for carrying) I sent the package after paying $140 for "insurance ". The package arrived damaged. At this point this is where everything is got screwy. They have the person that got the tank from me take it to UPS with the original packaging to base on if the package was packaged correctly to even ensure it or to follow up the claim. It was then decline and sent back to St. Louis, not packaged the way that I had packaged it anyway, then looked at again and declined. I asked the owner of said UPS store in Arnold, in which he said he's on my side and will back me up please send me emails with all the photographs. So I sent him the email with all the photographs and it's been three weeks and I said 3 to 4 emails and never get a response, and get the runaround every time I talk to the manager at the store. The store lies, steals peoples money for insurance, that if it gets cleaned on Bill never be paid. Then they tell you they're going to help you out they never follow up with you and leave you out to dry. This is the worst dealings of business I've ever dealt with, and I'm ashamed and completely embarrassed to the fact that I even visited the store at this point. I will never use UPS again and I am going to continue this with the city of Arnold in small claims court. Stay away from the store ,do not buy any insurance from them,as it will never be honored if something does happen and the owner of the store is a terrible business person who doesn't give a crap about his customers and only about the money that they pay him. It is not that difficult to take a few moments out of your day to follow up with a customer that has had a problem in a be a good business person in the stand behind something that you sold them read more