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    US Post Office

    3.5 (15 reviews)
    Closed 9:00 am - 1:30 pm
    Updated over 3 months ago

    Services - US Post Office

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    2 years ago

    Rude customer service and left on hold for over 30 minutes. When I called back five times, they did not answer. They didn't help me at all.

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    Ask the Community - US Post Office

    Review Highlights - US Post Office

    It's my first passport and I really appreciated her explaining everything and checking to make sure I had what I needed.

    Mentioned in 2 reviews

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    The UPS Store

    The UPS Store

    (23 reviews)

    This is THE WORST location for UPS ever. They are unhelpful and obviously have muuuuch better…read morethings to do than their jobs or in the very least ring you out. Make sure to get a receipt because I'm fairly positive that THIS is where things go missing.

    The worst customer service I have ever experienced at a UPS or a USPS location! (Actually, the…read morepeople who run the counter at the USPS in Des Peres are some of the most lovely people you can encounter in public!) I'm not a big profit center for this UPS Franchisee. I'm a small business owner and I drop packages off packed and labeled, so they only receive a fee from UPS for scanning my package. I drop off 3-4 times a week, and have done so for at least a decade. Today, I dropped off one of my regular packages, a tuck and fold shipping box. I usually tape the folded in area, but had missed taping this one. I needed a ONE INCH piece of tape, and asked if they could help. It was a $1 charge for them to "tape" the package. This UPS location is very close by and today I didn't grab my wallet on the way out the door. I did not have one Dollar for a one inch piece of tape. They stood firm on the $1 charge, absolutely would not just put a small piece of tape on my self closing box. I completely understand charging $1 to tape a box. I would be THRILLED to pay $1 for them to tape up a regular box, one with 4 flaps. But this was a tuck and fold shipping box, they see me there several times a week, and it wouldn't have cost them one full cent to add a one inch piece of tape for me. I believe they receive $0.50 to scan every one of my boxes, so they don't make much money on me. But they have lost more than $1 on me, tomorrow alone, not to mention the holiday season. I will use the nearby UPS drop box from now on, or use USPS. Employee turnover is a good way to gauge any business/management team, and the turnover of employees at this location is high, so between that and reading these reviews, this location proves itself to be run by someone who has no idea how to run a team or maintain a customer base. It wasn't worth the loss of One Dollar to get me to write this review...or all the other One Dollar negative reviews! Check your losses UPS Des Peres!

    US Post Office - Ray of Sunshine at USPS Kirkwood, MO 63122

    US Post Office

    (63 reviews)

    I visit a number of different post offices for work, and this one is my favorite. You take a number…read morewhen you arrive, and apart from Christmas and lunchtime, they usually aren't too busy. (However, I'm amazed at how impatient some people can be!) Most of the employees are pretty friendly. If you get one with attitude, try to keep in mind that 6 days a week, they deal with a lot of people who have no idea what they are doing with their packages. There is a drop-box inside for packages if you have taken care of your shipping online. This location also has a self-serve kiosk. The blue drive-up mailboxes are located in the parking lot behind the building. Speaking of parking lots, this one can be dangerous. Including the post office, there are a few quick-stop businesses in this little shopping center: Starbucks, a cupcake place, and a barber shop. People are constantly backing out of spaces and flying through the lot. So, use extreme caution.

    I've been in there the past three weeks FOUR times to get my passport updated. Half the time there…read morewas no passport agent on duty during their posted hours. Today I went in during their 'walk in' hours and was informed that they were booked the rest of the day. I was the ONLY person in there. I had all my documentation on hand, filled out and just waiting to be signed. The 'passport agent' on duty told me they were booked and she could not assist. When there were NO OTHER CUSTOMERS IN THE FACILITY! I addressed the sign on the wall which showed the times for walk in appointments. This government employee would not budge. In the time she was arguing with me, my passport submission could have been completed. This facility does not provide service, they cultivate laziness and seem to relish in it. Avoid this hell-hole at all costs.

    US Post Office - postoffices - Updated May 2026

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