I receive informed delivery that lets me know what mail I'll be receiving that day/which day of…read moreweek/expecting in the future. On 17 August, I was supposed to receive a letter from the IRS so I checked mail on 18 August and there was nothing there so I waited until the ending of the week on that Friday and gave them a call when I still hadn't received anything yet. The lady on the phone told me that just because I received an email stating that it would be received this week doesn't mean that I'll actually receive it this week and to wait. I thought that was weird but I said OK. I will wait. I waited more than a week later and then I called again today 2nd Sept, since I haven't received my mail. The same lady told me she doesn't know when I would be receiving the mail cause it could be that they misplaced it and it's being rerouted. They lost my mail from the IRS. I'm pissed.

PASSPORT SERVICE EXPERIENCE:…read more I missed the coveted online renewal period (after waiting my whole life for online renewal opportunities! lol), and found myself needing to renew my hence expired passport. I read up on everything that I needed to do ahead of time, so I felt that was prepared. However, I got to the window and as the PO clerk went through his checklist, he got me on one thing - the money order. Gah! Luckily, he stated that he could sell me a money order if I could pay with cash or debit card. No problemo! I paid the expedited fees and off my data went! This was done on 29Dec. I received my new passport on 10Jan! Wow! Efficiency! I actually went back to this location with my best friend who also needed a new passport. Since she was only 4 years old on her last passport, and that passport book was forever lost, she had to start over with a new passport. Her process was a little different. 1st - You HAVE to make an appointment. You can do this online via the USPS website. 2nd - documents. New passports require multiple proofs of citizenship/IDs along with copies, front and back, of the original copies. (I don't know why they need all that.) Generally, the original birth certificate with the seal, social security card, driver's license. Copies of each; front and back of driver's license. If you're a married person who has taken on the surname of your betrothed, bring the marriage certificate (to prove/support why your last name differs from that on your birth certificate) and a copy of the marriage certificate. My friend also got her photo taken here. She had one taken at CVS but she liked the post office photography better so she used that photo instead. (I wish I'd done the same, because mine is definitely fugly!) Again, the young man assisting us was very helpful through the entire process. I'll be bringing my daughter here next to ensure a pleasant passport experience for her.

Efficient staff. Friendly. Very helpful. They always know…read morethe right answers to guide customers. I don't use any other post office.

Absolutely terrible service. Ladies at the front desk are extremely rude and run their mouth!…read moreTerrible location

Mailbox HQ was the original company that provided our mailbox and installation…read more Well ten plus years later a visitor to a neighbor's home struck the mailbox while reversing breaking the bracket from the post and damaging the box. After the operator of the vehicle fled the scene the St. Louis County police were kind enough to track them down and procure their insurance information. Then mailbox headquarters met with us on a Sunday morning to plan the repair and reinstallation of the needed components Additionally, they provided a loaner box and post until the repairs could be made within a few days A few days later, all the parts were in, and the highly skilled technician was dispatched to reinstall and reattach all the damaged items. A true testament to the quality of the materials, and the workmanship provided was the post did not need to be replaced as it was still firmly installed in the ground and undamaged from being struck by an automobile. We would highly recommend mailbox headquarters to anyone considering installing or replacing your mailbox. The options are nearly endless. The quality of materials are amazing, but most importantly, the people from sales to installation, to service or absolutely amazing!

First baked on iron cast mailbox $1K perfect - snowplow demolished second one ordered the product…read morewas not prepared correctly before being baked on looks like crap installer also said box was not prepared correctly - would never go back and then owner accused us of damaging the underneath of the baked on cast iron - poor business qualities. The drive from the business to my home 4 minutes and we damaged no way. She said our problem. Not easy to deal with her and business never open and never returns calls. Will find another place to go and spread the word.

Best post office in west county, Friendly staff, quick and reliable service! Never a bad experience…read more:)

Understaffing and recent changes in staff mean consistently rude and SLOW service. We have been…read morewaiting for 30 minutes with no end in sight. If you think you don't have time to drive to another location think again.

Happy to have a location closer than the one on Manchester. Service is usually quick and staff is…read morenice. This location shares the same building as a bank so it's pretty small but decent size building if you are prepared to drop packages off and buy stamps. Parking lot in front is small but that have parking on the side and extra lot from other businesses if it gets too busy

No employee here compares to Jenny or Katie. I have had nothing but horrible customer service with…read morethe two newest postal workers, Kathy being one of them. Far from charming. BRING BACK KATIE & JENNY. I will gladly be taking my postal service else where. This Kathy lady didn't even greet me when I dropped off my package after i stood and waited at drop off. I don't even prefer to use the neighboring town in Troy but sure will now.

This is the best post office I've ever done business at. While living in Moscow Mills, I decided to…read moreget a post office box there. I got nothing but premium, friendly service from Katy and Jenny!! I feel so spoiled! Jenny is no longer there, but Katy is, and she is the best postmaster ever. She's super nice, and has always given me custom service for my box based on my needs. I've NEVER had trouble with the box. Even after moving to a different town, I decided to keep my PO Box in Moscow Mills, because the new town was just so unfriendly and depressing at the post office there (O'Fallon). Even with the inconvenient hours and 1hour total drive, I'd much rather go all the way up to Moscow Mills. If you are thinking about getting a PO Box and you live/work anywhere close to moscow mills, GET A BOX HERE, you will love seeing and getting service from the charming ladies that work there!