I was stopping at the Target store on Manchester at Holloway Rd and I needed to drop a package off…read moreat the UPS store to return to Bloomingdale's. When you shop online it seems like you're always dropping something off! I realized this UPS store is in the strip center right in front of Target in between the vape store and a learning center. Perfect! I dropped off the box, got the receipt, and was on my way. I'll be back next time I'm in the area.

Amazing work at this store. The workers are kind and professional. I was helped with all my…read morequestions and concerns. The owner was actually handling my transaction herself! It and was a pleasure as a customer. thank you!

This is my favorite location in the area!! The workers are kind and helpful, the store is clean!…read moreIt's really turned around since going under new ownership!

I was in and out within less than two minutes. They were super great when it came to Amazon returns…read morescanned my QR codes, printed out the receipt and explained when I should expect my refund and where it was going, which was super informative and I've never had any location do that. Amazing customer service was amazing

The UPS store in Fenton (Dierbergs plaza) has been there for years. Small but efficiently run with…read morea large volume of customers. The staff is always friendly, and know how to send something for you in the most cost effective way. They are really good.

Great service. The people who work there are professional and very patient. I would highly…read morerecommend this business.

Very bad service and customer service !!!! I don't recommend this UPS store at all ! Worse UPS…read morestore The employee or I think the store manger sent my personal item as a commercial merchandise ! And address it to go to a business! And that after I explained to him clearly that this item is personal and I am sending it to my father. He caused us a lot of trouble and problems made us pay very high customs and tariff because the item was sent as a business merchandise!!! I paid to sent the item over night to Canada and it's been 13 days with no package. And when i went to the store to ask him for help and to fix the mistake he did also I followed with a phone call he wasn't helpful at all !!!

Held package hostage against UPS policy despite being an official UPS Access Point. UPS agreed in…read moreour follow up with them directly. Beware.

Nice, knowledgeable people- well staffed. They meet your needs and answer any questions you may…read morehave without any unnecessary "upsell" tactics. I will continue to use them as any needs I have arise.

Fast friendly service. Employees go above Ann behind to follow your specific instructions. Most…read moretimes I have Macy returns and Amazon returns and they also assist with tapping.

This is THE WORST location for UPS ever. They are unhelpful and obviously have muuuuch better…read morethings to do than their jobs or in the very least ring you out. Make sure to get a receipt because I'm fairly positive that THIS is where things go missing.

The worst customer service I have ever experienced at a UPS or a USPS location! (Actually, the…read morepeople who run the counter at the USPS in Des Peres are some of the most lovely people you can encounter in public!) I'm not a big profit center for this UPS Franchisee. I'm a small business owner and I drop packages off packed and labeled, so they only receive a fee from UPS for scanning my package. I drop off 3-4 times a week, and have done so for at least a decade. Today, I dropped off one of my regular packages, a tuck and fold shipping box. I usually tape the folded in area, but had missed taping this one. I needed a ONE INCH piece of tape, and asked if they could help. It was a $1 charge for them to "tape" the package. This UPS location is very close by and today I didn't grab my wallet on the way out the door. I did not have one Dollar for a one inch piece of tape. They stood firm on the $1 charge, absolutely would not just put a small piece of tape on my self closing box. I completely understand charging $1 to tape a box. I would be THRILLED to pay $1 for them to tape up a regular box, one with 4 flaps. But this was a tuck and fold shipping box, they see me there several times a week, and it wouldn't have cost them one full cent to add a one inch piece of tape for me. I believe they receive $0.50 to scan every one of my boxes, so they don't make much money on me. But they have lost more than $1 on me, tomorrow alone, not to mention the holiday season. I will use the nearby UPS drop box from now on, or use USPS. Employee turnover is a good way to gauge any business/management team, and the turnover of employees at this location is high, so between that and reading these reviews, this location proves itself to be run by someone who has no idea how to run a team or maintain a customer base. It wasn't worth the loss of One Dollar to get me to write this review...or all the other One Dollar negative reviews! Check your losses UPS Des Peres!

August 2025, a local repair shopped shipped a repaired item back to me which was damaged in…read moretransit. I submitted pictures of damaged item and the box, all sides. In October, I was told that supposed person who was handling claim was no longer with their store, and they dropped the ball. New person submits claim, and I never hear back. I contact Kevin, the owner, and he tells me in December that he has mailed me a check. Here it is January 15, I have not received a check and owner won't return my calls. Run, don't walk, to another shipper. Apparently Kevin has several stores so beware of other area UPS stores, he may own them as well.

Unfortunate experience I had this location: 1324 Clarkson Clayton Center, Ellisville, MO 63011…read more After briefly waiting in line, I was called over to the counter by an employee named Nate. I was carrying two heavy Amazon return boxes. As I set them down and prepared to provide my return QR code, Nate suddenly left the counter and began talking with another employee. I stood there holding the boxes for several minutes while he carried on the conversation. Although it seemed to be work-related, it left me waiting unacknowledged. When he returned, I showed him my QR code and explained that it covered both boxes. He told me I would be charged for two packages. I explained that I had received them separately, but with one return label. He offered to tape them together, but his tone quickly became condescending and dismissive. When I tried to clarify how the packages were delivered, he responded arrogantly, questioning me and arguing instead of assisting. At one point, I told him that this was the first time I had experienced poor customer service at that location. His response was, "What are you talking about?" When I told him he was being rude, he flatly denied it and continued to argue. Eventually, he bypassed me and called over another customer - even though I still had another return to process. When I pointed this out, he said he would do it after assisting the other customer, despite me being there first. To make matters worse, when I asked to speak to a manager, he proudly stated that there was no manager on-site and that if I had an issue, I could contact UPS directly. So, I left without returning my other item and will follow up with Amazon to change to another return location such as Kohls or Whole Foods. This was an unnecessarily stressful and frustrating encounter. I left feeling dismissed, disrespected, and disappointed in a company I've relied on for years. Until today, this location has had great customer service. I hope this feedback is taken seriously and addressed appropriately so that no other customer has to experience such poor treatment.

I had a family picture that was rather large - 60x38. It was valued around $1500. I went to a…read morenearby UPS store (Dierbergs - Clarkson Rd/Baxter out of convenience) who looked at it and were puzzled about how to ship the picture. The store clerk said someone (Branch Manager) will be back after 1:00 and will discuss with him/her and call me. They took measurements and, well, they did not call. It was going to be $500-600 when all said and done with insurance. The lack of creativity (interest) sent me to the this store right after where the staff on duty was incredibly helpful. Package shipped and the UPS driver commented on how well the picture was wrapped. I would not go back to the UPS/Dierberg's store as staff was not helpful and lacked follow up. Thank you!!.

Always do a great job! Very knowledgeable and friendly! Would recommend this location as well as…read morethe Dierberg's location on Clarkson.