I was stopping at the Target store on Manchester at Holloway Rd and I needed to drop a package off…read moreat the UPS store to return to Bloomingdale's. When you shop online it seems like you're always dropping something off! I realized this UPS store is in the strip center right in front of Target in between the vape store and a learning center. Perfect! I dropped off the box, got the receipt, and was on my way. I'll be back next time I'm in the area.

Amazing work at this store. The workers are kind and professional. I was helped with all my…read morequestions and concerns. The owner was actually handling my transaction herself! It and was a pleasure as a customer. thank you!

So I'm in this UPS Store almost every week, and I can honestly say they're consistently awesome…read more The staff is always friendly, knowledgeable, and somehow manages to keep things moving no matter how crowded it gets. Definitely the best UPS I've ever been to -- I've never dealt with a bad worker here!

This is my favorite location in the area!! The workers are kind and helpful, the store is clean!…read moreIt's really turned around since going under new ownership!

The UPS store in Fenton (Dierbergs plaza) has been there for years. Small but efficiently run with…read morea large volume of customers. The staff is always friendly, and know how to send something for you in the most cost effective way. They are really good.

Great service. The people who work there are professional and very patient. I would highly…read morerecommend this business.

I'm shocked this store doesn't have five stars. I stop in frequently and am always greeted with…read morefriendly, helpful employees who provide assistance quickly and efficiently. I've used other UPS locations in West County and never feel as welcomed and appreciated as at the Lamp & Lantern location. Highly recommend!

Kyle was so kind and welcoming!! he took care of me and it was so pleasant to work with him!read more

Everyone is so helpful and friendly when you walk into the store. I went specifically to have some…read morecustom printing done. Dave, the Print Manager, did a fantastic job for our daughter's upcoming memorial service. He created keepsake prints out of her artwork for folks to take, and reformatted a set of work remembrance pages that we will display. Thank you so much Dave!

Nice, knowledgeable people- well staffed. They meet your needs and answer any questions you may…read morehave without any unnecessary "upsell" tactics. I will continue to use them as any needs I have arise.

Great, fast, informed service. Grateful for their help. We…read morehad a unique shipping need and they provided the valued counsel and service needed, with courtesy.

This is THE WORST location for UPS ever. They are unhelpful and obviously have muuuuch better…read morethings to do than their jobs or in the very least ring you out. Make sure to get a receipt because I'm fairly positive that THIS is where things go missing.

Unfortunate experience I had this location: 1324 Clarkson Clayton Center, Ellisville, MO 63011…read more After briefly waiting in line, I was called over to the counter by an employee named Nate. I was carrying two heavy Amazon return boxes. As I set them down and prepared to provide my return QR code, Nate suddenly left the counter and began talking with another employee. I stood there holding the boxes for several minutes while he carried on the conversation. Although it seemed to be work-related, it left me waiting unacknowledged. When he returned, I showed him my QR code and explained that it covered both boxes. He told me I would be charged for two packages. I explained that I had received them separately, but with one return label. He offered to tape them together, but his tone quickly became condescending and dismissive. When I tried to clarify how the packages were delivered, he responded arrogantly, questioning me and arguing instead of assisting. At one point, I told him that this was the first time I had experienced poor customer service at that location. His response was, "What are you talking about?" When I told him he was being rude, he flatly denied it and continued to argue. Eventually, he bypassed me and called over another customer - even though I still had another return to process. When I pointed this out, he said he would do it after assisting the other customer, despite me being there first. To make matters worse, when I asked to speak to a manager, he proudly stated that there was no manager on-site and that if I had an issue, I could contact UPS directly. So, I left without returning my other item and will follow up with Amazon to change to another return location such as Kohls or Whole Foods. This was an unnecessarily stressful and frustrating encounter. I left feeling dismissed, disrespected, and disappointed in a company I've relied on for years. Until today, this location has had great customer service. I hope this feedback is taken seriously and addressed appropriately so that no other customer has to experience such poor treatment.

August 2025, a local repair shopped shipped a repaired item back to me which was damaged in…read moretransit. I submitted pictures of damaged item and the box, all sides. In October, I was told that supposed person who was handling claim was no longer with their store, and they dropped the ball. New person submits claim, and I never hear back. I contact Kevin, the owner, and he tells me in December that he has mailed me a check. Here it is January 15, I have not received a check and owner won't return my calls. Run, don't walk, to another shipper. Apparently Kevin has several stores so beware of other area UPS stores, he may own them as well.

This is a great place to go when I have to ship something via UPS and far preferable than dealing…read morewith the locations inside the office supply stores. The ladies at the counter are always pleasant. I generally do a crappy job of packaging things but they correct the problems for me with nary a sigh. As an added bonus, they also process large check deposits for USAA.

VERY UNFRIENDLY STAFF! I have had to use this location several times due to the convenience but…read morewill no longer give them my service. The employees are extremely impolite! Blank stares, no "please" or "thank you", and just a general look of disinterest in their job.