This is my favorite location in the area!! The workers are kind and helpful, the store is clean! It's really turned around since going under new ownership! read more

I was in and out within less than two minutes. They were super great when it came to Amazon returns scanned my QR codes, printed out the receipt and explained when I should expect my refund and where it was going, which was super informative and I've never had any location do that. Amazing customer service was amazing read more

Staff is always friendly and helpful. Typically in and out. I came during the week day around early lunch with no wait. Never and issues at this location and I get what I need. read more

The service was quick and friendly. I was there for color copies and was able to get them done while I waited. It wasn't really any more than any other color copy place. The two people working were very personable and friendly. read more

Today, as per usual, I was dropping off a package that already had postage on it. This store is conveniently located across the street from Walmart and Costco. It is in front of Pan-Asia supermarket. The lady who took my package was friendly and offered a receipt which I took. I will be back! read more

First time at the store on Manchester Rd. in West County, St. Louis. Not sure I'll return. The older lady with short gray hair-name starts with A-, sighed heavily and loudly while I was pulling up my Amazon return codes. It took me 10 seconds. Sorry I was such a burden lady! Far better service at the Fenton location. read more

This is the best UPS Store. I have many Amazon returns, and they are always so prompt and courteous. William is the best! Many times I don't have a box or package to send them back, and he always is able to scrounge up a box that is laying around. Thank you!! read more

I'm so sad to write this review as I love coming to this UPS to complete my shipping and printing needs and have for 2 years. There is an older woman with short grey hair who works here that is always so rude and angry towards costumers. This is typical behavior from her and I usually just let it go but today she was rude to multiple customers for no reason whatsoever. The first few times that this has happened I chalked it up to her having a bad day (everyone has them!). For her- every day must be a bad day. Everyone else that works at this location is so kind and helpful it's a shame that whenever I walk in I cross my fingers that she isn't working on that particular day. Today she crossed the line with her combative behavior (totally unprompted) and I will be calling tomorrow to put in a formal complaint. Its almost like she feels angry that she's working or something. It's so bad that you can see peoples energy deflate after having to deal with her. This store is usually awesome and unfortunately she ruins that and makes shopping here a negative experience. Once this issue is resolved I plan to change my review to 5 stars as this is a great store outside of her presence. Bottom line is that she is in the wrong line of work and should be doing something where she doesn't have to interact with other people. read more

Excellent service always from the young lady who mans the shop, always apologizes for the wait and is very good at multi tasking

Great experience working with Evan Thomas. I was frazzled as I've been traveling for work and in a different time zone. He was patient and funny, and helped me ship my package. Great work!! Big thank you to Evan read more

I've reviewed the UPS store before but this place had exceptionally good service. The individual who helped me knew exactly what she was doing and was super efficient. I was mailing 2 glasses and some separate papers and she packaged them for me an everything. This location was also a little nicer than other ones I've been to not that it really makes a difference. I'm usually in and out in 5-10 minutes! What I love about UPS in general is that I can come with items and address in hands and just throw it at them...after paying of course. They make it so easy on me to mail things that it helps me with my procrastination problems...kind of...a little bit. The package is a 2 month old gift but it could be worse! Thank you for making my busy life easier! read more

I have used this store on occasion to mail packages. The young man working here is always very courteous. I wished I had waited for him today. The woman who works here comes across as abrupt and sometimes rude. I usually give her a pass. Today I'm not going to. She was over the top rude not only to me but other customers. She yelled at a man who was on oxygen. When it was my turn to be waited on, I walked up and she was unusually rude and almost combative. I will be filing a formal complaint as people like her shouldn't be in customer service. read more

I had numerous things that needed to get printed. I emailed over everything I needed to The UPS store. There were a few questions regarding the print and Evan took the time to contact me to verify everything before he continued. When I arrived he was just finishing up my prints. He was quite courteous and kind to verify everything before I left. read more

great service here. this ups store has new owners - thank goodness! though all ups stores are simliar, who owns & manages them makes a HUGE difference in service.. i was about to give up on it. before that, it was poorly run, with low supplies, constantly changing staff & sometimes even the power was off due to non-payment by the previous owners....YIKES! that was then - this is NOW: i am perfectly happy to use this ups store for printing & shipping. owners katy & adele are always ready to assist when i need help with printing my business newsletters, etc... shipping is simple here - they'll pack it, ship it, and you can check it online. great anytime, and especially during the holiday season. i've used other ups stores over the years. my personal experience is that this one is right up there at the top for great customer service. read more

Have used the store as a Mail and Courier Box for a few years. Inconsistent and rude service. They make promises they don't keep except around the time to collect 6 months payment for the box. read more

Very friendly. As soon as I walked in I was acknowledged by the man helping another woman who told me that one of them would be with me ASAP. I have stood many minutes being totally ignored at Washington, MO ups. So this was a very nice change! read more

This is my favorite UPS store. The staff there are friendly & helpful. Evan is knowledgeable and always has good advice.

DO NOT USE this location. I dropped off and paid for a package to be mailed from this store, which never got to its intended location. I typically mail a package once a month from USPS with no issues. I suppose since I mailed it first class USPS and did not pay UPS 3x as much $ to track it they were trying to teach me a lesson. Lesson learned the hard way. read more