Truly appalled at the lack of urgency to help customers. I would like to note that there were zero employees at the register, one employee in the printing services section who saw our party of 3 shopping LOOKING for service, but was "too busy" with her customer to page or walkie another employee for assistance. We later walked over and overheard her speaking with her manager who was "helping" us say, "yeah I'm just waiting to get off at 2pm"
Meanwhile the operations manager was sitting down doing nothing while we were trying to find someone to help us and we had to seek him out.
There was a customer who was shopping around for a new office chair who was more help than the employees!!! He was telling us about about a desk that was on display that he owns and his experience with it, what he liked, what features he didn't utilize and gave us his suggestions. I am currently laughing at what a joke the customer service was here.
We ended up going to another location from lack of help and direction. We literally pulled out our phones to go on the website to get help and went to the ellisville location which I will also leave a review about. (spoilers: MUCH BETTER! GO TO THAT ONE) read more