Needed to drop a package off. This location has the self service machine where you can scan in your…read moreprepaid labels, or print return labels. The lobby is open 24 hours so you are able to access P.O. Boxes and use the self service kiosk. Very clean inside and There's plenty of parking outside. I took away one star due to customers holding up the self service line. They should have all of their information needed prior to utilizing self service or step aside so those who are ready can use it.

amazing service we got our passports done their but before us was two girls yelling at the worker…read moreabout their passports and i have to say, the worker handled it amazingly. then she helped us with our passports. SO SWEET. she i didn't understand the questions and she helped me though the whole thing i gotta say, ann deserves a raise

Need to return a package, rather it be via UPS or for Amazon. This is the place to go. There's a…read moregentleman right near the front door that takes Amazon returns. There is even a self service kiosk for those who have prepaid shipping labels for UPS. Getting through the line was smooth, quick and easy. Even during the holiday season. Plenty of parking outside and decent prices on shipping supplies. I dropped off package and the box needed to be taped. The gentleman at the counter took care of everything for me. He was pleasant, and ensured i had everything i needed.

I stopped by this UPS location over the weekend which is not the one I usually frequent. I was…read morehappy to be met with no long lines like I am accustomed to and was able to get in and out with my pre-paid package confirmation in just a few minutes. The customer service wasn't as friendly as my normal store, but I get it when you're dealing with a ton of people throughout the day.

I shipped $1200 electroic part and insured it…read more The receipt they gave was a thermal copy of the receipt with the tracking number. 2 days latter the tracking was totally faded on the receipt. I called for them to give me the tracking number for the shipement and they are no longer able tyo supply that. a papaer receipt or a email would have been a better solution. I the package is lost ther is no way to cover the insurance. Bad customer service

This location is always helpful and friendly! I drive out of my way to come to this location…read morebecause of the customer service! I use UPS about 6-10 times a year. I have been treated less than friendly at the UPS store by my house (Grasso location) and will always make the drive to this location in Crestwood.

Probably the nicest UPS store I've ever been to in my life. The employees there are not only…read morewelcoming and friendly, they are efficient and speedy. No waits and no complaints. Parking can be a little annoying in that area during peak hours, but I've never had an issue with finding parking during most times in the day.

The team at the UPS Store in the Central West End is truly next level. Every time I walk in, they…read moreremember me and even ask how my week's been -- who does that these days? It's such a small thing, but it makes a huge difference. It's rare to walk into any store, let alone a busy shipping and printing spot, and feel like the staff genuinely cares. Here, you're not just another package in the pile -- you're a neighbor they know by name. In a world where customer service often feels rushed or impersonal, this place stands out. Friendly, professional, and just genuinely good people. I can't say enough about how great it feels to support a local business where the staff actually cares about their customers.

Nice, knowledgeable people- well staffed. They meet your needs and answer any questions you may…read morehave without any unnecessary "upsell" tactics. I will continue to use them as any needs I have arise.

Fast friendly service. Employees go above Ann behind to follow your specific instructions. Most…read moretimes I have Macy returns and Amazon returns and they also assist with tapping.

This is my go-to UPS location due to proximity to my house. It's a busy location/area though so you…read morehave to be prepared to fight being for parking and stand in line. However, now that they have added the Amazon self return area that has really sped up the process and allowed everyone to get service quicker which I really appreciate!

Super easy to pop in this morning and drop off FOUR packages to be returned to Amazon. Easy parking…read moreand the young lady who scanned my packages was polite, friendly and efficient. I love that my phone "binged" before I'd even gotten back out to the car to let me know that my credit was being processed. [Review 584 of 2024 - 287 in Missouri - 21615 overall]

Excellent customer service every time. The employees are so helpful, courteous and friendly.read more

am writing this review to share my extremely disappointing experience with UPS regarding my lost…read moredelivery and the complete lack of care shown by customer service. My package never arrived, and when I contacted UPS, I expected at least a level of concern, accountability, and effort to resolve the issue. Instead, what I encountered was dismissiveness and indifference. I was walked through the steps providing reassurance that my lost items would be located or compensated for, I was made to feel as though my situation did matter. Later to find out that it did not. Someone falsely filled out paperwork for me to receive a refund for much less than what I paid to have my now lost item mailed. Losing a package is already frustrating, but what makes this experience worse is the way it was handled. As a customer, I rely on UPS to not only deliver items safely but also to take responsibility when something goes wrong. In my case, there was no sense of urgency, no empathy, and lastly no return phone call to explain why he chose to rip me off.

I found myself at my favorite UPS store with a package that needed to be delivered through FedEx,…read morehence the label I had brought with me. Ha, I had never even looked just headed to the place I always go. When I walked in, they had employees at every register, and a young man called me over and explained I needed to go to FedEx when I gave him the box and label. He directed me to go to Walgreens Photo center, and they could take the package. He affixed the label to the box for me before I left. That was so nice! Even though I was skeptical the Walgreens Photo center could take my package, I headed over there and he was correct, I dropped off the package and it saved me a lot of time!

Great service at this UPS store by the young lady who waited on us when we walked in the door. She…read moreexplained the pricing and insurance to ship our 2 boxes and when we could expect delivery. She also provided us with a receipt with tracking information. Easy in and out quickly!

This is THE WORST location for UPS ever. They are unhelpful and obviously have muuuuch better…read morethings to do than their jobs or in the very least ring you out. Make sure to get a receipt because I'm fairly positive that THIS is where things go missing.

The worst customer service I have ever experienced at a UPS or a USPS location! (Actually, the…read morepeople who run the counter at the USPS in Des Peres are some of the most lovely people you can encounter in public!) I'm not a big profit center for this UPS Franchisee. I'm a small business owner and I drop packages off packed and labeled, so they only receive a fee from UPS for scanning my package. I drop off 3-4 times a week, and have done so for at least a decade. Today, I dropped off one of my regular packages, a tuck and fold shipping box. I usually tape the folded in area, but had missed taping this one. I needed a ONE INCH piece of tape, and asked if they could help. It was a $1 charge for them to "tape" the package. This UPS location is very close by and today I didn't grab my wallet on the way out the door. I did not have one Dollar for a one inch piece of tape. They stood firm on the $1 charge, absolutely would not just put a small piece of tape on my self closing box. I completely understand charging $1 to tape a box. I would be THRILLED to pay $1 for them to tape up a regular box, one with 4 flaps. But this was a tuck and fold shipping box, they see me there several times a week, and it wouldn't have cost them one full cent to add a one inch piece of tape for me. I believe they receive $0.50 to scan every one of my boxes, so they don't make much money on me. But they have lost more than $1 on me, tomorrow alone, not to mention the holiday season. I will use the nearby UPS drop box from now on, or use USPS. Employee turnover is a good way to gauge any business/management team, and the turnover of employees at this location is high, so between that and reading these reviews, this location proves itself to be run by someone who has no idea how to run a team or maintain a customer base. It wasn't worth the loss of One Dollar to get me to write this review...or all the other One Dollar negative reviews! Check your losses UPS Des Peres!

The UPS store in Fenton (Dierbergs plaza) has been there for years. Small but efficiently run with…read morea large volume of customers. The staff is always friendly, and know how to send something for you in the most cost effective way. They are really good.

Great service. The people who work there are professional and very patient. I would highly…read morerecommend this business.